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[Verint Workforce Management Professional (formerly Verint Monet) Discussions](https://www.g2.com/products/verint-workforce-management-professional-formerly-verint-monet/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_19576b6f9cdacc4e3c55837439d5c78c/verint-workforce-management-professional-formerly-verint-monet.png "Product Avatar Image") ](/products/verint-workforce-management-professional-formerly-verint-monet/reviews) [ Verint Workforce Management Professional (formerly Verint Monet) ](/products/verint-workforce-management-professional-formerly-verint-monet/reviews) (23)4.0/5 Verint Monet WFO, by Verint Monet is an effective and easy to adopt cloud-based workforce optimization solution that includes workforce management, quality management, performance management and analytics, all in one integrated platform. Verint Monet WFM: Create more accurate forecasts, develop more effective call center schedules and increase agent adherence Workforce Management for Salesforce — Provides an advanced omnichannel WFM solution directly from Salesforce. Agents can access essential workforce management information such as schedules, adherence status, performance status, personal time-off requests, and real-time alerts, all while never leaving their Salesforce screen Quality Management – Increase productivity, provide better customer service & comply with legal requirements. Evaluate customer interaction identify coaching opportunities and customer experience detractors. Performance Management – Easily track, analyze and manage agent, group and center performance to optimize customer service. Customers can quickly and easily optimize all aspects of their workforce with one cost effective solution that is easy to implement in 30 to 60 days, delivers rapid payback and is very IT friendly through its secure cloud-based model. Verint Monet has helped many contact centers deliver great customer service and experiences while gaining better insights and cost management. Show More * * * ### 18.0 Nps Score Already have Verint Workforce Management Professional (formerly Verint Monet)? ### All Verint Workforce Management Professional (formerly Verint Monet) Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # Does Verint have an API? ](/discussions/does-verint-have-an-api) Does Verint have an API? [ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+section.&title=Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss%0aAsk+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+section.) 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[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+section.&title=Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss%0aAsk+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+section.) 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[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+section.&title=Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss%0aAsk+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss%0aAsk+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # Can we also generate a report for over breaks? ](/discussions/51885-can-we-also-generate-a-report-for-over-breaks) I would like to see a detailed report for the agent's over break [ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+section.&title=Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss%0aAsk+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss%0aAsk+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Professional+%28formerly+Verint+Monet%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/verint-workforce-management-professional-formerly-verint-monet/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-workforce-management-professional-formerly-verint-monet.png "Product Avatar Image") ### Have you used Verint Workforce Management Professional (formerly Verint Monet) before? Answer a few questions to help the Verint Workforce Management Professional (formerly Verint Monet) community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-monet-workforce-engagement%2Fdiscuss%3Fsmall_ask%3Dverint-workforce-management-professional-formerly-verint-monet) No ## Top Contributors in Verint Workforce Management Professional (formerly Verint Monet) 1 AB Loading... ### [Armira Jane B.](https://www.g2.com/users/4e02fff8-e278-4c3e-ae2e-b5148ca7ed83 "Armira Jane B.") Team Manager 1 pt