--- title: Verint Workforce Management Professional (formerly Verint Monet) Reviews meta_title: 'Verint Workforce Management Professional (formerly Verint Monet) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23 reviews by the users' company size, role or industry to find out how Verint Workforce Management Professional (formerly Verint Monet) works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 23 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Workforce Management Professional (formerly Verint Monet) Reviews **Vendor:** Verint **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.0/5.0 **Total Reviews:** 23 ## About Verint Workforce Management Professional (formerly Verint Monet) Verint Monet WFO, by Verint Monet is an effective and easy to adopt cloud-based workforce optimization solution that includes workforce management, quality management, performance management and analytics, all in one integrated platform. Verint Monet WFM: Create more accurate forecasts, develop more effective call center schedules and increase agent adherence Workforce Management for Salesforce — Provides an advanced omnichannel WFM solution directly from Salesforce. Agents can access essential workforce management information such as schedules, adherence status, performance status, personal time-off requests, and real-time alerts, all while never leaving their Salesforce screen Quality Management – Increase productivity, provide better customer service & comply with legal requirements. Evaluate customer interaction identify coaching opportunities and customer experience detractors. Performance Management – Easily track, analyze and manage agent, group and center performance to optimize customer service. Customers can quickly and easily optimize all aspects of their workforce with one cost effective solution that is easy to implement in 30 to 60 days, delivers rapid payback and is very IT friendly through its secure cloud-based model. Verint Monet has helped many contact centers deliver great customer service and experiences while gaining better insights and cost management. ## Verint Workforce Management Professional (formerly Verint Monet) Pros & Cons **What users like:** - Users appreciate the **easy integrations** with various ACD sources, enhancing connectivity with their existing systems. (3 reviews) - Users appreciate the **easy integrations** with various third-party ACD sources and other business solutions. (3 reviews) - Users appreciate the **seamless CRM integration** with Salesforce and 8x8, enhancing overall efficiency and workflow. (1 reviews) - Users value the **quick response times** of Verint Workforce Management, enhancing agent request handling efficiency. (1 reviews) **What users dislike:** - Users find the **agent scheduling process time-consuming** and wish for a more streamlined experience with fewer clicks. (2 reviews) - Users find the **complexity** of Verint Workforce Management Professional confusing, needing automation and AI for improvement. (1 reviews) - Users find the **inadequate AI capabilities** of Verint Workforce Management Professional lead to complexity and confusion in operations. (1 reviews) - Users find **limited options** for request management in Verint Workforce Management, along with insufficient app support. (1 reviews) - Users report **missing features** like limited request management and inadequate app support in Verint Workforce Management Professional. (1 reviews) - Not User-Friendly (1 reviews) - Poor Customer Support (1 reviews) ## Verint Workforce Management Professional (formerly Verint Monet) Reviews ### 1. Verint WFM configuration consultant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** Very easy to integrate with other third-party ACD sources such as Cisco, Five9, Avaya, and so on **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** The solution itself is very complex and confusing such as shift bidding, forecasting, scheduling, and request management. This should be automated and use of AI will really improve this solution. **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** This provides auitomated ways of scheduling users instead of mnauly tracking it on spreadsheets and other form of documents ### 2. Monet review **Rating:** 3.0/5.0 stars **Reviewed by:** Abraham G. | Member Services Contact Center Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** having our agents be able to put in their requests and get quick responses is the higlight of monet **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** limited options for request management through monet and lack of app support **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** request management and intraday management ### 3. Verint Monet WFM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** I enjoy the available integrations between Verint, Service Cloud, and my companies in hosue CC solution. **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** The agent schedule and roster process is a bit time consuming and I feel it could be streamlined to require less clicks to generate the same vaulable info. **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** It is allowing us to easily track adherance of our agents as they work with and utilize multiple software platforms ### 4. Verint Monet WFM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** I enjoy the seamless integration to both Salesforce and the 8x8 Contact Center **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** Updating individual agent schedules can be tedious and not user friendly to do **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** Verint is allowing me to forecast, schedule and monitor agent adherence with the click of a button ### 5. A quality leap into the future in the new era of process digitization **Rating:** 4.0/5.0 stars **Reviewed by:** Angelica B. | Analyst Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2022 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** From its modern interface I can keep a detailed control of my productivity, as well as report any eventuality that arises, what I like the most without a doubt is that I can self-manage many requests, it is a tool that has allowed the company to give a great leap in the process of digitalization and process automation. **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** It would be very good if some processes such as the request for contributions were simplified, since the system requires a large number of steps and authorizations to display the information, although this is undoubtedly faster that before, it is somewhat redundant, I think you can improve a lot in this aspect and make the experience much more pleasant. **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** With the help of Workforce we have managed as a company to optimize the processes and adminitrative procedures related to human resources, from this easy.to.use platform we can self.manage many requests that previously had to be done manually, such as requesting certificates, job references, permits, among others; Not only has this made it much easier to request documents that previously took days, but it has also improved productivity by spending more time on what is really important ### 6. All in one tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron S. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** Very easy to monitor and plot schedules for the entire month. All reports and staffing are viewable to ensure all details can be shared and reviewed. Forecasting is available with complete reporting. To be able to manage our staffing and ensure all coverage is met with the right headcount for incoming volume. We can even view work history to check and see the performance of our agents. To be able to customize reporting and have a range as to how you want to view the data you need. **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** I would like to suggest upgrading the interface and make it more user-friendly especially in the mobile version so it would not be tedious to utilize and view as to what you would like to see and be updated real-time. This is very important to us who is always on the go to be able to access this in our phones with a very good friendly interface that will make our jobs easier to monitor and access. **Recommendations to others considering Verint Workforce Management Professional (formerly Verint Monet):** Utilize and master it first before judging it. **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** We are now able to access all adherence and make sure our agents are able to adhere to their scheduled breaks, meetings, and coaching session. We are even able to view this via mobile which makes it really usable and accessible on the go to monitor the entire team and see how everyone is doing. We can check on work history, metrics and all the details we need right now to see how we are leveling up. ### 7. This is a user-friendly tool which shows all the data that I need for reporting purposes. **Rating:** 5.0/5.0 stars **Reviewed by:** Armira Jane B. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** I can simply check the current status of the agents under my team, and at the same time, see all their schedules in a day on my end. What I always use on this tool is the real time adherence as I always want to make sure that my team is adhering to their schedules. It's also easy to check on my coaching/meetings/trainings schedule on both myself and agent's schedule. There is also an option to see what kind of off the queue activity would be for the plotted schedule to ensure that agent and myself know what to expect on the training/meeting/huddle that is scheduled for us. Another thing is, we can update the password on our end instead of calling helpdesk to ask for password reset. Overall, this is an AMAZING tool that I have used compared with the previous tool we used to have. **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** As a Team Manager, we don't have access to see the leave requests of our agents which would be more efficient for us instead of asking the agent to send another email request for us to be aware of the leave request. It's also a little hard to filter the search for agent's exceptions, and sometimes, it takes more than a minute to generate/view the report and download it as excel. When we filter by team, then filter by date, it will remove the filter by team and we need to start over. It would be very helpful if Team Managers would also have an access to agent's leave request and if we are also able to approve them . **Recommendations to others considering Verint Workforce Management Professional (formerly Verint Monet):** I would highly recommend Verint to any line of business, as the data gathering of this tool is complete and concise, which every organization needs to have better performance and accurate reporting. This tool is a perfect tool for workforce management! **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** Seeing the adherence of the agents, and current status, so it's easier for us to call out someone when needed. We can also see the actual log in and log out of the agent which is useful for our attendance and adherence report. Forecast is something that is useful for me being a Team Manager as well, so we can plan ahead on the volume we anticipated. If I need to confirm if my agent is late or undertime,I can just check in the reports in Verint to see who are late and undertime which helped with the supporting document that is required in case I need to file an incident report for the agent. ### 8. Schedule Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Lemuel P. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** I really like how the schedules are being displayed on a daily, weekly, and month-to-month basis. This really helps me to get the right schedule for my team in terms of coaching, training and team huddles. You can even export it to excel so that you can see it in a broader range of schedules and for the whole team. Also, monitoring their time stamp if they are logging on time with talkdesk. **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** Sometimes when im looking for my team schedules, when you click on the weekly individual then filter the Page break betwen employees, after you selected the name of the agent, and for some reason you need to change the type of report you need to select like from weekly individual to weekly condensed, the filter for the name is being refreshed and you have to select it again. **Recommendations to others considering Verint Workforce Management Professional (formerly Verint Monet):** Very effective and easy to use for schedule managers. **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** Sometimes I'm getting the error like unauthorized user and you don't have access to log in, but it's being fixed when I'm clearing my cached after. ### 9. All in one place! **Rating:** 4.5/5.0 stars **Reviewed by:** Christine F. | Team Manager - Frontline Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2021 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** It's easy to access my team schedule, adherence and planned leave request. Real time adherence is also updated so easy to see agents real time status. **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** Some of the reportings are separate from each other which I think can be combined with each other. Really have to explore to fully understand how it works. I hope that it will be more user-friendly. **Recommendations to others considering Verint Workforce Management Professional (formerly Verint Monet):** Hope that app will be more user-friendly. If we can improve the interface, that will help as well. **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** Place where we can plot and see the schedule of everyone. It's helping in generating useful report for agents adherence. ### 10. Verint Monet offers us a quick snapshot of what's going on for each of our team members. Recommended **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos A. | Training and Quality Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** I like how quick and easy it is to load that I don't have to wait for a number of years just to be able to check the whereabouts and status of my team members, REALTIME! **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** I wish there was an integrated dashboard easy to filter and download reports rather than downloading and exploring the raw data myself. **Recommendations to others considering Verint Workforce Management Professional (formerly Verint Monet):** Consider using Verint Monet to find an easy way to be able to sort your teams scheduling and forecast effectively **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** Given the work from home setup, it's been a blast to see how our team members' status have been even though we are working remotely, a benefit is that even though remotely, you get a feel that you see your team physically(metaphorically speaking) ### 11. Monet for Team Managers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** All the information needed about schedules (PTOs, off-queue activities, etc) are available to us. Plus real-time status of the agents can be seen in one screen. And lastly, RTA and the stuff that we need to check such as log-in log-out, adherence and the like are available. **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** Is there any way that we will be notified once a PTO has been filed and if it was approved/denied? We will only know that it was approved or not once it has been plotted. **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** Can easily download files for a week's schedule, whether off-queue or anything. A month-long schedule is also possible and viewable on one page. It is also easy to navigate between pages, to view from one to another ### 12. Verint Money WFM **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** I like RTA module because it's got what my organization needed. Pop up alerts, real time updates and accurate! **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** The data feeding of the ACD because it only works for our Voice channel but not in Chat and Email **Recommendations to others considering Verint Workforce Management Professional (formerly Verint Monet):** Confirm with them if they're able to work with your ACD data feed from your platform to them **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** Email anc Chat Data feed but it's still hasnt been fixed for months now ### 13. Verint Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** You can check the status of the agent real time as the update is real time as well **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** Lacks information on what other details can be viewed and where to go **Recommendations to others considering Verint Workforce Management Professional (formerly Verint Monet):** Use Verint as it can help you real time with your Workforce analysis and data gathering **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** Schedule Adherence and Login/Logout time data ### 14. Useful but a little complicated **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2021 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** You can easily plot exceptions on each user **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** its a little hard to plot group exceptions and you would need to toggle different page/tab to see schedules **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** we use it primarily to check login time, absences, adherence ### 15. Its a good tool, but feels a bit outdated **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2019 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** I like that I can schedule my users and that the forecasting and schedule generation is quick and easy **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** I used Nice for a while and i loved that I had the option to do copy and paste and drag and drop when building out schedules, but with Monet everything is very manual and clunky. **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** Its really easy for us to schedule our analysts and make sure that we are staffed appropriately. It really helps in maintaining our customer satisfaction within our support organization to make sure that the phones are getting answered quickly. ### 16. Wish they would make some updates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2019 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** I like how easy the forecasting and generating of schedules is. **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** After using NICE, I wish that Monet had the option to copy/paste different parts of schedules. Its a pain to add things into schedules with Monet because its all a very manual process. **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** Monet has few bugs that our support analysts have to deal with. Monet solved the issues that we were having with schedules missing bits and pieces. ### 17. Good for small start ups **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2019 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** Integrates with other similar products., Helped get our small wfm team of the ground. **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** It does not reflect the same data as it's partners. Not very user friendly coding or accurate reporting. **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** We did not have a wfm team and money made it easy to throw together a small team quickly. ### 18. Complete suite unifying all types of work proceeses **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2018 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** Monet live has ways to automate workflow which can be really helpful because it has monitoring, analytics, and performance indicators that they keep track of. It also tracks the amount of calls and calls coming in and can compare this with your overall goal, showing you how much progress you have made and how much you need to do still. You can do a lot with the calls as well such as recording, rating the call, etc. and this helps you remember every interaction. **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** Going to this is a process and can take a few months to understand. If there was guided ways to help as you are navigating it or suggestions to help. I sometimes find out ways to simplify my process months in and it could have saved me a lot fo time. **Recommendations to others considering Verint Workforce Management Professional (formerly Verint Monet):** Remember that trying out anything is tricky at first and can take months to become comfortable. Then once you are there, you can really use this platform to your benefit and start seeing the results. **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** I am trying to help create a system in which I remember every interaction with clients. This has helped me stay on track and make every engagement much more meaningful. ### 19. Schedule monitoring and workforce management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** Provides daily schedule, notifications for employees out of schedule **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** not user friendly, little clunky interface **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** workforce management ### 20. Easy To Follow Work Schedule On Monet **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine J. | Public Relations Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** This is so great for me when I work because it tells me my exact break times so I will never forget. I will always know my schedule thanks to this. **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** Nothing. This is a great software program that our company uses. **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** We haven't experienced any problems yet. Just so easy to follow. ### 21. Really straightforward software **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica N. | Keyholder, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2017 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** It's really cut and dry. A monkey could navigate the software and find the information they needed! It is aethetically pleasing and easy to read and follow! The color coded scheduling really helps. We have multiple states of work we have to be in, and the times/lengths change daily, so having the color codes keeps it easy to read and follow. It's pretty hard to get confused. **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** I have yet to find something I don't like about it, have been using it daily about 3 months now. The user interface is really easy to use, its honestly so straightforward that you can't really go wrong **Recommendations to others considering Verint Workforce Management Professional (formerly Verint Monet):** Go for it! It's really a great software, simple and easy to use! **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** It DEFINITELY keeps your schedule neat and orderly, there's really no excuse to miss anything with as organized and color coded as it is! ### 22. Descent product but could be better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2016 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** - Able to calculate shift schedules for complex Service Desk environment - Call recording and monitoring - Online tool instead of having to install the application locally **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** - Difficult to do bulk changes/updates for multiple staff - Cannot keep prior year's data and automatically calculate new year's vacation/sick days - Cannot make changes on the fly on main screens. You have to enter the person's profile to make the changes. **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** - Reduce time spent by supervisors on staff scheduling and workforce management. ### 23. Great, but not that intuative **Rating:** 2.5/5.0 stars **Reviewed by:** Michael L. | Head of Customer Service, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2016 **What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?** I like that you can quickly un assign and re-assign shifts to agents in our workspace. **What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?** I don't like that you can't see all users schedule on one page for a month at a time. You can only do this by doing a condensed export. **Recommendations to others considering Verint Workforce Management Professional (formerly Verint Monet):** Have Monet explain the difference between Monet live and WFM live. **What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you?** We brought Monet in to manage the schedules of our virtual customer support staff. No Benefits realized as we went into this relationship knowing what we wanted ## Verint Workforce Management Professional (formerly Verint Monet) Discussions - [Does Verint have an API?](https://www.g2.com/discussions/does-verint-have-an-api) - [How does Verint WFM work?](https://www.g2.com/discussions/verint-monet-workforce-engagement-how-does-verint-wfm-work) - [What is Verint software used for?](https://www.g2.com/discussions/verint-monet-workforce-engagement-what-is-verint-software-used-for) - [Can we also generate a report for over breaks?](https://www.g2.com/discussions/51885-can-we-also-generate-a-report-for-over-breaks) - 1 upvote - [View Verint Workforce Management Professional (formerly Verint Monet) pricing details and edition comparison](https://www.g2.com/products/verint-workforce-management-professional-formerly-verint-monet/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+09%3A30%3A37+-0500&secure%5Bsession_id%5D=f1cdc311-de19-40bf-81d9-7c65532ecc4a&secure%5Btoken%5D=8022ae01193b0439308f90d612f15770b37f9a7c41bf9dca18cf37356d424480&format=llm_user) ## Verint Workforce Management Professional (formerly Verint Monet) Features **Quality Assurance** - Evaluation - Calibration - Reports **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Engagement** - Feedback - Dashboards - Training **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Performance** - Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization ## Top Verint Workforce Management Professional (formerly Verint Monet) Alternatives - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) - 4.2/5.0 (304 reviews)