--- title: Verint Intelligent Virtual Assistant Reviews meta\_title: 'Verint Intelligent Virtual Assistant Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 30 reviews by the users' company size, role or industry to find out how Verint Intelligent Virtual Assistant works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 30 scale: '5' date\_modified: '2026-08-12' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Verint Intelligent Virtual Assistant Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Intelligent Virtual Assistant but has limited features. Are you part of the Verint Intelligent Virtual Assistant team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Intelligent Virtual Assistant, powered by the Smart Transfer and the Intent Discovery Bots, is an AI-driven software agent that helps reduce inbound interaction volume while improving CSAT to efficiently automate conversations with customers across digital and voice channels. It uses natural language processing (NLP) and natural language understanding (NLU) models to interact with customers in a human-like manner. Verint Intelligent Virtual Assistant enables the quick and easy deployment of CX automation across your voice and digital channels through: - Deploy alongside your existing IVR - Increase traffic and call flow to Verint IVA at your pace - Containment increases with every call flow added to Verint IVA - Start small and prove outcomes without disruption – then grow - Deploy first flow in 30 days with at least 20% increase in containment rate Verint IVA’s flexible and open nature allows brands to deploy self-service on the channels that deliver immediate ROI and there’s no need to rip and replace your existing voice ecosystem. AI Business Outcomes from Verint Customers: $10M Saved An auto club automated two million voice interactions, achieving a 50% containment rate.50% year-over-year growth in self-service usage across voice and digital channels $3.5M Saved An airline automated four million digital interactions achieving an 85% containment rate. It's time to revolutionize your self-service with AI-Powered Virtual Assistants. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Intelligent Virtual Assistant Community](https://www.g2.com/products/verint-intelligent-virtual-assistant/discuss) Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-intelligent-virtual-assistant/pricing) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-intelligent-virtual-assistant/competitors/alternatives) ## User Insights Average based on 30 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 8/31/2019 "Good program easy to implement" 4/5 What do you like best about Verint Intelligent Virtual Assistant? Easy to use in a large call center setting Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? There is a lot of downtime. This could be related to It issues in my company. I am not a tech person Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? Employees have more insight into their own actions and targets. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Katie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie S.") KS Katie S. Social Media Manager Enterprise (\> 1000 emp.) 8/2/2017 "The best tool out there for Social Customer Service!" 5/5 What do you like best about Verint Intelligent Virtual Assistant? Conversocial is so simple and easy to use, both myself and my teams love using it. You can tell it has been built with Customer Services in mind. The analytics feature gives the detail you need but is so easy to use. Play Mode is a great feature to ensure that our customers are getting a great quick service from our agents and gives continuity for our customers on who they are speaking to on Social. I also love the new agent dashboard! Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? There isn't anything I have found that I don't like. Conversocial are very digitally minded and forward thinking. They are always asking for your feedback so they can continue to develop the tool. Just when you think it can't get any better it does! Review collected by and hosted on G2.com. Recommendations to others considering Verint Intelligent Virtual Assistant: If you are thinking of purchasing Conversocial as a Customer Service Tool then go for it! It can be expensive but is worth every penny in efficiencies. Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? The tagging function in Conversocial allows me to quickly identify any key customer trends. The data that can be taken from Conversocial allows me to be able to give feedback back to the rest of the business to help drive some key changes to continually improve as a business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Anthony C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony C.") AC Anthony C. Social Media and Community Manager Telecommunications Enterprise (\> 1000 emp.) 8/1/2017 "Vital and easy to use social customer support engagement platform." 4.5/5 What do you like best about Verint Intelligent Virtual Assistant? Conversocial is a stable and versatile platform which is easy to configure and provides us with necessary features to fully manage our social care engagement. One of Conversocials strengths is its ability to keep up with social innovations and through partnership with native social platforms deliver new features which help drive our performance and customer experience. Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? Apart from some small improvements to analysis and reporting ( always a difficult area for social I cannot honestly point to any particular shortcomings. Review collected by and hosted on G2.com. Recommendations to others considering Verint Intelligent Virtual Assistant: I can certainly recommend Conversocial as a social customer care support option. Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? Conversocial allows us to manage work flow effectively, across separate sites and brands, driving engagement, resolution and performance. Platform features allow us to direct messages to correct agent work queues and skill sets, improves our response times, provided follow up function and in platform customer profiling which helps to personalise our engagement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Enterprise (\> 1000 emp.) 12/27/2017 "Chat is easy to operate " 4/5 What do you like best about Verint Intelligent Virtual Assistant? Our customers can receive high quality service versus than calling the Cusrtomer Solutions Department Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? I dislike the fact that if a customer is waiting to chat with1 of agents andbtheyl leave the chat session it shouldn't count in our abandon rate. Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? It helps our customers chat versus calling the customer line. QA answers are getting answered quickly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Enterprise (\> 1000 emp.) 8/10/2017 "Engaging, thought provoking and leading social customer care" 5/5 What do you like best about Verint Intelligent Virtual Assistant? Smooth on-boarding, unequivocal support from Customer Success Manager and it's still improving - new Agent Dashboard is very useful.. Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? If I have to pick on something, sometimes the system glitches and we need to click out and back again - very very minor. CSM quarterly updates, comparing us to (comparable industries) are valuable. Review collected by and hosted on G2.com. Recommendations to others considering Verint Intelligent Virtual Assistant: Go for it. Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? Fast and reliable social customer care, call deflection and issue resolution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Enterprise (\> 1000 emp.) 1/13/2017 "Excelllent community management tool" 4/5 What do you like best about Verint Intelligent Virtual Assistant? Conversocial pulls conversations from all social media platforms into a user-friendly interface. At a glance, it's easy to discern between direct messages, comments, visitor posts and other types of interactions. Perhaps it's best features are that it stores conversation history, allows you to grade interactions as positive, neutral or negative, and allows you to tag messages as complaints or queries. You can also assign conversations to agents - this makes the task of following up a lot simpler, and ensures that fans/followers do not get missed or receive multiple replies from different agents simultaneously. I find it's very useful as an ORM tool. Some platforms try generate brand sentiment reports based on keywords, but this is not 100% accurate. In Conversocial, sentiment is captured at the point of interaction by a trained user, which I feel is far more likely to be correct. Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? It can be used to post and schedule content, but there are many other tools that do this better. Review collected by and hosted on G2.com. Recommendations to others considering Verint Intelligent Virtual Assistant: It's an excellent community management tool that also manages to be accurate in terms of ORM. It's ease of use is a major benefit. Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? From a community management perspective, we needed a tool that could be used to engage with followers and fans across multiple platforms. We needed a tool that was reliable at tracking these conversations, and was easy to use. Learning the platform was easy, we found the Conversocial team was always on hand to assist with queries, and there was no lag between posts appearing in social media platforms and in Conversocial. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![David T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David T.") DT David T. Director of Customer Success Mid-Market (51-1000 emp.) 7/30/2015 "JackThreads Social Customer Service through Conversocial" 5/5 What do you like best about Verint Intelligent Virtual Assistant? Our associates are able to maintain a productive working rate in an environment that still treats the experience as innately social. Rather than try to convert a tweet or Instagram comment into something resembling an email or ticket, the interface retains many of the core features that exist in the native platform. There is, however, still enough in the way of automation and shortcuts to help our team move at a much faster pace than they would natively or in any other social engagement solution we've tested. Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? Opportunities include completing the view of the customer, which is a challenge we're facing internally as well. Integration with other platforms (e.g. ZenDesk) will be useful in the future. Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? We've brought our response time to social customer service questions to under 30 minutes on average. We've also been able to pass much richer insights to our business partners to evaluate everything from our social behavior to merchandising strategy. Increased agent productivity has also given us more bandwidth to explore social customer engagement as an outbound opportunity, using proactive search and automated prioritization to engage new users with our brand. Review collected by and hosted on G2.com. Show More 4/8/2016 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 4/27/2016 ":D " 5/5 What do you like best about Verint Intelligent Virtual Assistant? Ease of funneling all social interactions to one place to decrease time to 1st response. Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? Wish it were easier to prevent any social interactions that do not need a response from being pulled in. Previous backlog from social activity before getting Conversocial. Review collected by and hosted on G2.com. Recommendations to others considering Verint Intelligent Virtual Assistant: If you need help managing several Social channels, this is great! Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? Time to 1st response, customer satisfaction, and quality assurance across all agents responding on Social. Customers expect immediate responses & the faster we respond & the more accurate we are at addressing their concerns, the happier they become. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sabrina R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sabrina R.") SR Sabrina R. Global Social Media & Community Manager Financial Services Enterprise (\> 1000 emp.) 8/5/2015 "Highly recommended for Excellence in Social Customer Service" 5/5 What do you like best about Verint Intelligent Virtual Assistant? In just over a month of using Conversocial, we have been able to significantly optimise our response rates and sentiment on Social. One of the platform features that has immediately benefited us is the prioritisation of incoming messages across our channels, so rather than posts getting lost in the white noise of a chronologically ordered inbox, we can immediately tend to the posts requiring urgent attention then work our way through the rest of the inbox from oldest to newest. Sentiment & topic tagging has also been a game changer in terms of our Social CS reporting - it's easy for the agents to do and provides us with the most reliable and granular form of trending issue/sentiment reporting. I have also received plenty of positive feedback from the agents themselves on the usability of the platform and intuitive interface - it's simple and quick to sort. Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? Though the reporting is largely thorough when it comes to key Social Customer Service KPIs, it would be useful to have a quick overview of the response rate, rather than having to manually calculate ourselves. It would also be handy to have an area highlighting archived posts that still require sentiment/topic tagging, to ensure that we're covering everything for reporting purposes. The data export should also be a file that is immediately available, rather than waiting for the email to be sent with the file, as at times we need the data urgently (e.g. managing product launches etc.). Review collected by and hosted on G2.com. Recommendations to others considering Verint Intelligent Virtual Assistant: If Social Customer Service is a strategic priority for your business, then Conversocial will help you manage, report & deliver on the key metrics. It's fairly priced and quick to implement. If you're looking for an all-in-one solution, then it needs to be taken into account that Conversocial is excellent at what it does - Social Customer Support - but isn't optimised for marketing, scheduling or listening. Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? We are addressing a number of key business benefits, namely: - Call centre call volume reduction, providing majority of customer support for product launches, for example - Increased response rates & reduced handling times - NPS - Sentiment Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") AA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 8/18/2015 "Industry-leading platform for Social Customer Service" 5/5 What do you like best about Verint Intelligent Virtual Assistant? Conversocial empowers our Social Customer Service Agents to identify and manage real customer issues with high levels of efficiency. The collaboration and reporting features help to drive departmental KPIs. Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? Conversocial would benefit from a custom-built mobile solution for managers. Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? Managing high volumes of social media customer interactions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Verint Intelligent Virtual Assistant? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Intelligent Virtual Assistant ](https://www.g2.com/products/verint-intelligent-virtual-assistant/discussions/new) GU Guest User • Last activity over 1 year ago What is Verint Intelligent Virtual Assistant used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-intelligent-virtual-assistant-used-for) [ View all Discussions ](https://www.g2.com/products/verint-intelligent-virtual-assistant/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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