--- title: Verint Intelligent Virtual Assistant Reviews meta\_title: 'Verint Intelligent Virtual Assistant Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 30 reviews by the users' company size, role or industry to find out how Verint Intelligent Virtual Assistant works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 30 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Verint Intelligent Virtual Assistant Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Intelligent Virtual Assistant but has limited features. Are you part of the Verint Intelligent Virtual Assistant team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Intelligent Virtual Assistant, powered by the Smart Transfer and the Intent Discovery Bots, is an AI-driven software agent that helps reduce inbound interaction volume while improving CSAT to efficiently automate conversations with customers across digital and voice channels. It uses natural language processing (NLP) and natural language understanding (NLU) models to interact with customers in a human-like manner. Verint Intelligent Virtual Assistant enables the quick and easy deployment of CX automation across your voice and digital channels through: - Deploy alongside your existing IVR - Increase traffic and call flow to Verint IVA at your pace - Containment increases with every call flow added to Verint IVA - Start small and prove outcomes without disruption – then grow - Deploy first flow in 30 days with at least 20% increase in containment rate Verint IVA’s flexible and open nature allows brands to deploy self-service on the channels that deliver immediate ROI and there’s no need to rip and replace your existing voice ecosystem. AI Business Outcomes from Verint Customers: $10M Saved An auto club automated two million voice interactions, achieving a 50% containment rate.50% year-over-year growth in self-service usage across voice and digital channels $3.5M Saved An airline automated four million digital interactions achieving an 85% containment rate. It's time to revolutionize your self-service with AI-Powered Virtual Assistants. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Intelligent Virtual Assistant Community](https://www.g2.com/products/verint-intelligent-virtual-assistant/discuss) Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-intelligent-virtual-assistant/pricing) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-intelligent-virtual-assistant/competitors/alternatives) ## User Insights Average based on 30 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") CL Verified User in Logistics and Supply Chain Enterprise (\> 1000 emp.) 7/19/2022 "Excellent system for WhatsApp messaging" 4.5/5 What do you like best about Verint Intelligent Virtual Assistant? I like that it makes WhatsApp messaging with clients easy and seamless. The system is very simple and easy to use and has the right tools for dealing with clients. Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? Sometimes it can be a bit slow when sending messages, sometimes the client has already replied by the time it looks like our message sent, can lead to a delay in response. Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? It is solving the problem of having easy access for customers to contact us for issues. It divides work through the team as well. It can make us more productive as it typically sends the customer back to the same agent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Enterprise (\> 1000 emp.) 6/15/2022 "Great Ongoing Service" 3.5/5 What do you like best about Verint Intelligent Virtual Assistant? We have an amazing Project Manager (Eric Weng) that has made this a great partnership. Dom Owens was also a great asset when it came to deploying the Solution and as we needed to make changes. Even though we have had issues (It is technology so we expect them) the support has been great. Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? There are two things that come to mind. The first is that we were sold one use case that even Verint said was not a good idea but because one of our employees wanted it they proceeded with it. We have had multiple issues with that deployment. Please do not sell products for a use case that you know is going to cause issues down the line. The second is that We could be much further along in our journey if the Verint account team would have led as the expert rather than followed our Company's lead. (To be fair that Account Exec is no longer at Verint) Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? We route almost all of our calls through the Voice IVR and recently deployed Payment Self Service and are working on service scheduling. We are also looking at deploying the IVA with additional functionality on our website but have not done that yet. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") IR Verified User in Research Enterprise (\> 1000 emp.) 7/18/2022 "great tool for usage" 5/5 What do you like best about Verint Intelligent Virtual Assistant? user-friendly and doesn't freeze on usage. it has been helpful to improve business and reply to customers appropriately. helps with Consistent Information and reduces Training Time. Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? it doesn't show conversations that are too old and gets quite difficult to find them later. Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? Reduced Escalations. Increased First Contact Resolution. Increased Customer Satisfaction Reduced Training Time. Increased Employee Engagement. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Megan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Megan M.") MM Megan M. Online Engagement Manager Mid-Market (51-1000 emp.) 12/8/2020 "Conversocial Review" 4.5/5 Validated ReviewerIncentivizedSource: G2 invite BW Bruno W. Enterprise (\> 1000 emp.) 12/6/2020 "It has been very useful when we want to simplify and speed up our customer service" 3.5/5 What do you like best about Verint Intelligent Virtual Assistant? The fact that its interface is quite simple and easy to use is ultimately its greatest advantage, another quite positive aspect is that it allows me to make the initial configurations and integrations with my website in a fairly fast way and without much inconvenience, So I can leave everything established and functional to use it in our customer service, the fact that I have a chat that I can configure and customize is perfect for me both to capture data from my clients, and to channel which request or attention In this way, its customer service is quite fast when responding to any fault or doubt that may arise while we are using this application, its ease of use and learning is also a very positive element that allows us simplify everything in a fairly simple and practical way. Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? to be honest we have none, within the work we have found it an excellent tool to help us provide a very high quality service to our clients in a quite practical, safe and efficient way, in such a way that we can simplify and streamline a large number of processes within our customer service in a fairly simple way. Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? It has been very useful to us when we want to simplify and speed up our customer service to our users, since before the processes were very cumbersome and customers spent a long time waiting for their request to be approved satisfactorily, however Now thanks to Conversocial, we can do everything in a much more agile, fast and efficient way so that we can carry out all our tasks and activities quickly and we can reduce the waiting time of our clients quite considerably. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ginna G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ginna G.") GG Ginna G. Personal de marketing Mid-Market (51-1000 emp.) 9/2/2019 "Monitor all social networks of our brand" 4.5/5 What do you like best about Verint Intelligent Virtual Assistant? Conversocial has dozens of shortcuts that save a lot of time between tasks. In addition, it allows us to see an overview of all the publications of several channels in the same inbox, or filter from the channels that we are interested in watching, which means a great saving of time in individual evaluation for our team. Another thing is that Conversocial groups the history of interactions by individual conversations, automatically prioritizes the workflows and assignments of each message, so that the appropriate agent can be routed and improve our social interaction. Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? There are some digital media in which Conversocial still has certain limitations. One of them is TripAdvisor, where we are not allowed to monitor the reviews written by users. They could also improve support scans on each social network. This happens, but personally, I consider that not often enough. However, I have talked to the customer service and they say they hope to solve this very soon Review collected by and hosted on G2.com. Recommendations to others considering Verint Intelligent Virtual Assistant: Conversocial is a recommended tool for companies that get a lot of messages on their social networks. I have had experience with similar software and I must say that Conversocial combines the best of the market in a single platform. Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? Conversocial is used in the Marketing department to monitor the social networks of our brand. It allows us to evaluate information about the messages we receive, such as content, arrival time, user profile, your feeling with the company and the time it takes to respond. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Alejandro E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alejandro E.") AE Alejandro E. Customer Support Professional. Enterprise (\> 1000 emp.) 5/11/2019 "Conversocial is a great powerful tool and very easy to use. " 5/5 What do you like best about Verint Intelligent Virtual Assistant? What I really like about this tool is its ability to manage full publication on Facebook and Twitter for marketing publications, approval to allow the easy incorporation of new users and agents. In addition, the large interface is very easy to use and requires minimal training, which is an excellent faculty. Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? I dislike that they have not integrated some additional social networks especially LinkedIn, YouTube and Instagram would be very good. Mobile accessibility is quite limited, this is a great weakness. Analytics could be more flexible in terms of filtering and viewing options. Review collected by and hosted on G2.com. Recommendations to others considering Verint Intelligent Virtual Assistant: I highly recommend it especially if it's just about monitoring and participating with incoming messages, a tool like Conversocial is excellent and will certainly be pleased. It is a tool a bit expensive but if you can afford it, do it. I'm sure you'll love using Conversocial because it has so much to offer its customers. Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? None at the moment. Review collected by and hosted on G2.com. Show More Response from Jason Valdina of Verint Intelligent Virtual... [Editedit](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-2254934/official_response/edit) Conversocial supports YouTube comment replies, and has supported Instagram comments and Instagram Ads for years. In fact, Conversocial is now one of the few platforms supporting Instagram Direct, the messaging channel currently in beta with Facebook. Nonetheless, we appreciate the accolades, Alejandro. If you would like a demonstration of how to leverage YouTube and Instagram for your account, please contact your account manager or reach out to our support team; we want to ensure you are getting the most value out of Conversocial! 5/22/2019 Validated ReviewerIncentivizedSource: G2 invite ![Nelly J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nelly J.") NJ Nelly J. Customer Support Professional Enterprise (\> 1000 emp.) 6/1/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Conversocial is what you need for quality monitoring " 5/5 What do you like best about Verint Intelligent Virtual Assistant? The best of Conversocial is how easy it is to monitor conversations on Facebook pages and on Twitter. This tool has one of the best user interfaces I have found. It is easy to select single or multiple accounts and channels. It also has keyboard shortcuts for most of these actions, of which other platforms are completely lacking. The customer service is excellent. Powerful analysis and automation function. Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? The only thing that I dislike is that you need regular updates and new features quite frequently. It is also expensive. Review collected by and hosted on G2.com. Recommendations to others considering Verint Intelligent Virtual Assistant: Highly recommended if you are prioritizing social attention to the client Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? They have helped us to expand our brand from customer service. Review collected by and hosted on G2.com. Show More 6/8/2019 Validated ReviewerIncentivizedSource: G2 invite ![Hector T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hector T.") HT Hector T. Analista de Inventario Enterprise (\> 1000 emp.) 4/22/2019 "Majestic utility" 4/5 What do you like best about Verint Intelligent Virtual Assistant? The analysis of the report is super useful because it allows us to have real-time indicators of customer satisfaction and response time Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? It's hard to say that I do not like something, it meets all the expectations Review collected by and hosted on G2.com. Recommendations to others considering Verint Intelligent Virtual Assistant: The only thing I could recommend is that they make it possible to edit the message and make some suggestions to send the agent and have it modified before sending it back for approval. Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? With the measurement of customer satisfaction in real time, we take the right measures to improve the quality of our services. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 12/20/2018 "Incredible and innovative company with employees who care!" 4.5/5 What do you like best about Verint Intelligent Virtual Assistant? The entire team at ConverSocial cares about our business. They keep us informed as the instdustry changes, help us identify efficieices, quickly resolve any all customer service related issues - and they care about us. We're not a big retailer with a lot of licenses / seats, but they treat us the same way they treat other customers. They've help prove the value of our social media to our ELT and CLT teams. They've essentially helped us create a social only role in our Customer Solutions Department. Review collected by and hosted on G2.com. What do you dislike about Verint Intelligent Virtual Assistant? There's only been one issue that we haven't really been wild about. As a smaller retailer, we don't like the new queues system. We'd like for content to be brought in by channel instead of by topics. Unfortunately, this isn't something that they offer at this time. This dislike, in the scheme of things, is not something we are all too unhappy with, however, it is something we are not in love with. Review collected by and hosted on G2.com. Recommendations to others considering Verint Intelligent Virtual Assistant: Make the switch! The management team, development team, and customer service team is second to none. I've never had to wait more than a few minutes to get an answer from my our reps. The team loves the ease of using the tool. Review collected by and hosted on G2.com. What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you? As a retailer with an exclusive customizable shelving solution, we offer many services to our customers. Our Social agents design custom closet solutions, schedule installation services, complete COIs for install, and coordinate deliveries. From a customer service standpoint, they help with order inquiries and damages - and also assist customers find products. We use Conversocial as a way to filter ALL of those topics into one channel. This has allowed our agents to only need 1-2 tabs open at a time instead of 5-10. This has created response time to go down, a more authentic and sensitive reply to customers because more time is spent with each customer, and higher level of incoming request. Review collected by and hosted on G2.com. Show More Response from Jason Valdina of Verint Intelligent Virtual... [Editedit](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-1417999/official_response/edit) It is wonderful to hear that our platform and team have been so instrumental in the maturity and growth of your customer service and CX operation! Many thanks for sharing your accolades for Conversocial and your success story with others who are looking to harness the power of social messaging for customer service! With respect to your concerns about Conversocial's queues-based routing and prioritization, it absolutely can be set up to organize messages by channel instead of by topic! Just reach out to your account manager or contact our customer care team and we'll show you how to make this very simple change; let's get queues working to your liking : ) Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Verint Intelligent Virtual Assistant? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Intelligent Virtual Assistant ](https://www.g2.com/products/verint-intelligent-virtual-assistant/discussions/new) GU Guest User • Last activity over 1 year ago What is Verint Intelligent Virtual Assistant used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-intelligent-virtual-assistant-used-for) [ View all Discussions ](https://www.g2.com/products/verint-intelligent-virtual-assistant/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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