--- title: Verint Voice of the Customer Reviews meta_title: 'Verint Voice of the Customer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 42 reviews by the users' company size, role or industry to find out how Verint Voice of the Customer works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 42 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Verint Voice of the Customer Reviews **Vendor:** Verint **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 42 ## About Verint Voice of the Customer Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management). ## Verint Voice of the Customer Reviews ### 1. Effortless Post Interaction Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Verint Voice of the Customer?** I love the ease of the product. Setting up a new survey is very user friendly and efficient. Learning this tool took hours as opposed to days with other products. Reporting metrics are great and link back to surveys. This is the best survey tool I have used. **What do you dislike about Verint Voice of the Customer?** The user guide does not include information about the ACD configuration. As a front end user, I would like to know more about this as I create the survey and then lean on another user to work through the ACD information and then I am able to deploy it. I would like to own the full process. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** We were looking to understand the corelation from our QM teams to how the customers actually felt after the interactions. Comparing the two was extremely insightful and powerful. ### 2. Great Customer Feedback Insights for Our Store and Team **Rating:** 5.0/5.0 stars **Reviewed by:** Cam C. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Verint Voice of the Customer?** Getting feedback on how customers feel about our store and employees **What do you dislike about Verint Voice of the Customer?** It can be hard to navigate some parts of the application **What problems is Verint Voice of the Customer solving and how is that benefiting you?** It helps to solve customer issues through reviews and feedback ### 3. Software for job training **Rating:** 2.0/5.0 stars **Reviewed by:** Hellen Juliette S. | Spanish Interpreter, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Verint Voice of the Customer?** It is a very optimized that allows the job training to be much more efficient, with lessons very organized and findable. I like the setting of it **What do you dislike about Verint Voice of the Customer?** I actually did not like the test that was uploaded to the system but it had nothing to do with the platforms **What problems is Verint Voice of the Customer solving and how is that benefiting you?** It allows to have a good view of the user in the areas they want to review(mostly language analysis as the English test) **Official Response from Adrienn Tordai:** > Hi there – thank you for taking the time to review Verint! We're glad to hear that the platform has helped make your line of work more efficient. We understand that the uploaded test didn’t meet your expectations, though it wasn’t directly related to the platform itself. That said, we did notice your overall rating was on the lower side. If there’s anything specific we can do to improve your experience or better support your needs, we’d love to hear more. Your insights are valuable to us. Cheers! ### 4. Easy to set up, easy to use and great access to an experienced team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Verint Voice of the Customer?** Verint's Voice of the Customer platform is the proverbial swiss army knife of VOC tooling, but usually at the fraction of the cost of other so-called Cadillac services. Whether it's a simple, embedded pulse survey on your website, a multi-faceted exit survey at a live event or a deeply involved and rich user study, Verint's platform enables you to achieve most any task you might have. You don't have to go it alone, though, either. Verint's customer success team brings decades of survey and research experience to the table. They're truly invested in your success. **What do you dislike about Verint Voice of the Customer?** The backoffice platform can sometimes respond a little slowly. This doesn't affect or impact any online/digital surveys, but an immediate answer to a question about recent data might take 5 minutes to pull when it could be 2. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Understanding the customer experience in their own words. Measuring changes in that overall customer experience from one day/week/month to the next. Seeking areas of improvement or disruptive future features to add to the roadmap. ### 5. Great platform, great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Verint Voice of the Customer?** The Verint team helps us with analyzing the data, which is always extremely helpful. Their insights into how to use the platform, visualize data, and review what we're seeing is great. The open-ended responses in conjunction with the quantitative data has been invaluable. **What do you dislike about Verint Voice of the Customer?** There used to be a report that would auto-send a spreadsheet to me every day. That report feature is no longer available, so now I have to log in daily and pull it manually. It's a bit of a headache and takes more time, but not a huge deal. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Getting Google Analytics data is helpful, but Verint's platform helps us understand the why behind the data. We're able to connect beyond what data shows us as the open-ended feedback comes directly from our customer. The replay helps us to see exactly what our user is seeing, their mouse path, their issues, where they're looking, etc. It's extremely insightful. ### 6. The software is relatively easy to use; for complex survey, support is required. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Verint Voice of the Customer?** Support is always great! Survey writing is relatively easy to use and it is intuitive. **What do you dislike about Verint Voice of the Customer?** Advanced reporting can be tricky. We usually need support for very detailed reporting such as the reports built for our major survey that goes out to our clients. I don't know if there is benchmarking data for the surveys that we run, but if there is that type of data, I don't know how to use it to compare my survey metrics to benchmarks. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** From our major NPS survey, we understand how our teams are doing with our clients. We have created a process that helps us track action plans wherever we have scores between 0-6. VOC also helps us monitor our non-responder clients who our account teams connect with to understand if there are any concerns to address. I also help teams understand satisfaction levels from users of the Urban Science products. In these types of products I guide teams create the survey questions and ultimately understand the results. ### 7. VOC Platform Admin and Company Ambassador **Rating:** 5.0/5.0 stars **Reviewed by:** Maria A. | WFO, Program Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Verint Voice of the Customer?** Verint's VOC can be used both externally and internally to guide your programs and strategic initiatives **What do you dislike about Verint Voice of the Customer?** Reporting cannot be set up multiple ways under one user for the same report for export. Case properties can only be set up one way for all cases and you cannot have different case properties for different surveys **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Dashboards summarize and report the numbers, filtering the data by segments, channels, and departments. We are working on updated dashboards to help resovle manual reporting as well. ### 8. Excellent Quality Program and People **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Verint Voice of the Customer?** Verint has been an excellent tool for my organization to analyze customer sentiment related to their experience with our brand. Seeing the Customer Satisfaction Scores, Net Promoter Scores, Text Analytics, etc. have been exteremely helpful in creating reports that inform business decisions. Additionally, customer support has always been exteremly helpful and the platform is easy to use. **What do you dislike about Verint Voice of the Customer?** There is nothing that I 100% dislike about the Verint platform. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Verint helps my organization understand the customers sentiment towards promotions, products, the store atmosphere, etc. that we would otherwise not be able to understand in depth. The areas I get really good nuggets of information are typically within the open ended questions, especially those that represent the voice of the customer! ### 9. Great product & even better customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Verint Voice of the Customer?** Verint VOC makes it easy to gather feedback from multiple customer groups on multiple topics at the same time. We will run upwards of 25 surveys at a time and everything runs very smoothly, revieweing the data is also easy; and it's great that you can customize how you view the data depending on what format works best. Something that really stands out about Verint is the customer support, any time I have encountered an issue or needed help with a new feature the support team has been there to help me resolve things extremely quickly which makes a huge difference when working with tight deadlines. Our account manager is also amazing, always keeping us in the loop on new features and checking in to make sure our experience is always positive. **What do you dislike about Verint Voice of the Customer?** The interface can sometimes be a bit confusing but with the help of support and other online tools, we can usually figure things out pretty quickly. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** It helps us gather consumer insights that help inform our product development. ### 10. Verint Voice of the Customer **Rating:** 4.5/5.0 stars **Reviewed by:** susan s. | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Verint Voice of the Customer?** Comments and actionable data to improve client satisfaction **What do you dislike about Verint Voice of the Customer?** The only challenge we've had is an issue with domain name for emails that we're working to resolve. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** What issues we need to resolve because increasing client satisfaction results in winning rebid of contracts ### 11. Outstanding services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Verint Voice of the Customer?** Ease of Implementation and integration to current infrastructure . **What do you dislike about Verint Voice of the Customer?** nothing that comes to mind, service and customer support are efficient **What problems is Verint Voice of the Customer solving and how is that benefiting you?** user management and profiles that offices can independently manage and only have restricted access to their data ### 12. Customer Feedback is a tool that can be used to answer many questions with very low effort **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon R. | Senior Manager Commercial Reporting & Analysis, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Verint Voice of the Customer?** Immediate insight into the interactions our guests have with the agents. Upside is that the data can be easily stored in a dashboard for management level consumption **What do you dislike about Verint Voice of the Customer?** The only downside is that there is no way to truly judge agent interaction with just the feedback scores **What problems is Verint Voice of the Customer solving and how is that benefiting you?** We would like a uniform customer experience from all agents and this provides an at a glance view for management ### 13. Neat and concise overall with detailed information to the point. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2023 **What do you like best about Verint Voice of the Customer?** I liked the UI aspect of it which makes it easy to use even for people who have little or no experience in technical things. **What do you dislike about Verint Voice of the Customer?** I think the server load is not quite balanced yet because I experienced some issues with it recently. Maybe it's just me but that's my 2 cents on it. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Verint Survey Management is helping our business complete surveys from various clients which help with marketing and many other areas for us. ### 14. Good source of knowledge **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Verint Voice of the Customer?** Ease of Use, lots of great ideas, excellent advice. **What do you dislike about Verint Voice of the Customer?** Not much, there was very little about WFM. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** How to look at WFM differently and add bots ### 15. Survey Management provides powerful feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Verint Voice of the Customer?** Survey Mgmt provides scalable feedback from the customer and is associated to the agent taking the member's call. It also offers next-day feedback to the agent via scorecard KPIs. **What do you dislike about Verint Voice of the Customer?** Survey Mgmt takes requires adapters to run to populate the data to scorecards which is over night or other adapters to update QM modules. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Provides agent feedback Provides voice survey as well as scale-based questions Data can be analyzed to identify issues potentially root cause ### 16. Verint Survey Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Verint Voice of the Customer?** It was fairly easy to set up, easy for reporting, and gives us some insight into how we are serving our customers. **What do you dislike about Verint Voice of the Customer?** We could not branch off to a second survey in the way we wanted to. We simplified it to make it work. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** It allows us to create simple after-call surveys and analyze the results. ### 17. Opinion Lab Review - Voice of Customer and User Feedback Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Mark W. | Solutions Architect / CRM Specialist - Certified Salesforce Admin, Certified Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2020 **What do you like best about Verint Voice of the Customer?** For direct in-context experience and content feedback and rating with the OpinionLab survey widget directly on a web page or content element, also asking "how can this content be improved ?" **What do you dislike about Verint Voice of the Customer?** Not really anything negative other than perhaps it is more expensive than other Voice of Customer solutions **Recommendations to others considering Verint Voice of the Customer:** I encourage anyone looking for an effective Voice of Customer solution to include Opinion Lab in their selection process **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Getting customer feedback and ratings on web pages and content elements, mainly in retail and e-commerce, although Opinion Lab also is used in more industries - banking, insurance, healthcare, travel & hospitality, telecommunications. Use to understand customer behaviors, sentiment, improve content quality and relevance, improve marketing processes by optimizing customer segmentation and marketing content. Can be used ultimately to improve conversion, customer satisfaction and customer loyalty. ### 18. Nice! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2019 **What do you like best about Verint Voice of the Customer?** I like the simple way the survey appears on the site, it has easy options for customers to view and select and is not overwelming. **What do you dislike about Verint Voice of the Customer?** It seems to take the customer away from the browsing experience. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** We have gotten lots of feed back for our website, products, and for our reps. It allows us to recognize reps when needed, improve on the website, and communicate with the customer in another, easy to use way. ### 19. Useful for retail or service industry **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about Verint Voice of the Customer?** Benchmarking capability if you are in the right industry, analytic portal is easy to use. Driver model is great and informative. **What do you dislike about Verint Voice of the Customer?** Lack of text analytic tools and too much upscale with reps. **Recommendations to others considering Verint Voice of the Customer:** Make sure you have enough companies to benchmark with in their database. Make sure that your system Admin is informed and supportive with the implementation. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Easy approach to build a cast system from ground. ### 20. Give your customers a voice! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about Verint Voice of the Customer?** OpinionLab is a very valuable way to collect passive feedback from a digital product user in a simple unobtrusive manner. It can be easily implemented by most areas of the organization and can help direct new product development. Opinionlab also offers various methods for extracting real-time voice of the customer feedback during product launches, releases or other critical time-frames to assist with product review. **What do you dislike about Verint Voice of the Customer?** The only downfall I found is that the initial on-boarding process is a bit clunky. The configuration required additional assistance from their technical team. Standard deployment survey templates are a bit limited for customization and some of the reports are a bit outdated. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** It is a very easy reporting interface and has helped me provide my lead team and other managers automated reports. ### 21. Benchmarking and easy survey analytics through a robust tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Verint Voice of the Customer?** -Competitor data and benchmarking are incredibly useful -Advice/input on survey configuration **What do you dislike about Verint Voice of the Customer?** -Often export data to get the charts I need -Takes time and back-and-forth for longer, benchmarking surveys **Recommendations to others considering Verint Voice of the Customer:** Find out the number of competitors they have based on industry and the function you are measuring (EG Care) so you can determine the validity of their benchmarking data **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Solving the problem of measuring customer experience and post-customer care experience. We've identified customer pain points in the journey with ForeSee ### 22. Great for improving customer relationships **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Verint Voice of the Customer?** Great for measuring market sentiment for a brand or product in real time. I love the centralized, targeted feedback in a single place. **What do you dislike about Verint Voice of the Customer?** All of the options can be a little overwhelming! It's hard to know where to start when you first sign up. **Recommendations to others considering Verint Voice of the Customer:** Make sure you set aside time to figure out how to best use it. You can't just jump right in. This tool has a ton of features and gives you AMAZING feedback for where you are falling short, but you need proper training to take full advantage of the features. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** The business problem being solved is knowing exactly what customers (and potential customers) think about a product overall and within each stage of the decision/buying process. ### 23. Long time customer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2018 **What do you like best about Verint Voice of the Customer?** Easy to configure comment cards, feedback is sent in a very concise daily email, works on both app and web, good for enterprise companies. **What do you dislike about Verint Voice of the Customer?** Service is not the same since acquisition by Verint, so buyer beware. It's not as easy to get changes made, or get any consulting time. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Need actionable feedback to identify website and app problems ### 24. Opinion Lab Rocks **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2018 **What do you like best about Verint Voice of the Customer?** Ease of use and understanding data and being able to sort and filter based on reviews **What do you dislike about Verint Voice of the Customer?** Some of the interface look and feel seem rough **Recommendations to others considering Verint Voice of the Customer:** Robust collection tool for gathering customer feedback **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Gathering data to gain insights to fix items in production or modify to help consumers find items easier ### 25. So far so good **Rating:** 3.0/5.0 stars **Reviewed by:** Lisa P. | Stay at home mom, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2017 **What do you like best about Verint Voice of the Customer?** Can't really say a whole lot at this time. Things have slowed down and I haven't put as much effort into my business or surveys lately. I would recommend OpinionLab as it is very user friendly and simple to use. **What do you dislike about Verint Voice of the Customer?** There is nothing I can say that I dislike at this time. I am happy with how things are and what I am using. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Currently not facing any problems to solve with OpinionLab. Things are slow and I haven't used the program as much as I would like. ### 26. Excellent analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Verint Voice of the Customer?** It gives customers a voice based on their customer experience, and allows you to respond to their concerns **What do you dislike about Verint Voice of the Customer?** Not much at this point, still in the testing phase **Recommendations to others considering Verint Voice of the Customer:** Take a good look at it, and compare it with other analystics **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Better than iPerceptions.com‎ ### 27. Opinion Lab Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2017 **What do you like best about Verint Voice of the Customer?** I like that the interface is easy to use. **What do you dislike about Verint Voice of the Customer?** There is nothing I dislike about Opinion Lab. **Recommendations to others considering Verint Voice of the Customer:** It is a great tool to use with an easy to understand interface and great customer support if and when any issues raise. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Given a lot of changes happening at my client site, OpinionLab helps us define the best requirements for future enhancements. ### 28. A valid system for collecting reviews. **Rating:** 4.5/5.0 stars **Reviewed by:** Enzo C. | Venditore Professionale, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2016 **What do you like best about Verint Voice of the Customer?** I have tried many programs for customer opinion management, but OpinionLab impressed me with its remarkable ease of use! I learned about OpinionLab through Staples, which uses it, and I decided to try this program myself! **What do you dislike about Verint Voice of the Customer?** The integration system across all sites is not the best. A complete translation into other major languages is also needed. In the market today, there are many programs that offer feedback collection, opinions, and reviews. The competition is really fierce in this sector! **Recommendations to others considering Verint Voice of the Customer:** Try the demo version to see the effectiveness of the program! **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Many feedback collection programs do not have great mobile management. Instead, Opinion Lab manages to be at the top in the mobile sector. Customers are really satisfied with the approach of this system through the mobile platform. ### 29. UX Specialist Looking for Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin D. | Host, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2015 **What do you like best about Verint Voice of the Customer?** Ease of use for reporting and for the users. **What do you dislike about Verint Voice of the Customer?** On your "Check out what's new with OpinionLab!", none of those features are clickable. I spent a bit of time looking for those features, but some of them I couldn't find. It'd be nice if they took me right to those features. **Recommendations to others considering Verint Voice of the Customer:** I would say that is anyone wants to get better feedback from their users they should consider switching to OpinionLab. We've received great user feedback about items on the site that aren't working, as well as things we can add/remove to improve the user experience. Not part of the recommendation, but I just wanted to point out that I wasn't involved with the pricing so I don't have any insights into that. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** We're getting a lot of insights about things that are broken, when people can't find items on our site, and quite a few on the delivery service. ### 30. The best-in0class solution for tracking CX over time **Rating:** 5.0/5.0 stars **Reviewed by:** Tiana M. | Research Manager, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2015 **What do you like best about Verint Voice of the Customer?** Foresee allows you to track customer experience analytics over time in an automated way. Any updates we make to our site can be monitored for customer impact. **What do you dislike about Verint Voice of the Customer?** The portal could be better but is continually updated so it's not a problem at all. **Recommendations to others considering Verint Voice of the Customer:** The cxMeasure is great to have across all device types, because people experience your site differently on different devices... even for a responsive site. We also recently implemented cxReplay which has been a fantastic success, allowing us to actually SEE what users were doing on the site right before giving us their Foresee feedback. Foresee is an invaluable tool. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Went through a full-stie redesign and wanted to understand the impact of the changes on user satisfaction, as well as establish a baseline before the implementation. ### 31. Good tool & service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2015 **What do you like best about Verint Voice of the Customer?** I like the customer service received with the dedicated account managers. I feel like they are genuinely interested in the health of our business and do a good job of putting together summary reports. **What do you dislike about Verint Voice of the Customer?** The interface was not visually appealing when I used this frequently (2013). This may have changed since then. The tool was usable just not as nice looking as it could have been! **Recommendations to others considering Verint Voice of the Customer:** Take advantage of the knowledge of the team when completing your implementation. They have done lots of these before and will have suggestions of what types of questions to include. If I were doing this from scratch...I would start with one measurement and then add other measurements over time. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Understanding what matters to our customers during different parts of the sales cycle (on site, post purchase, etc). We have been able to make a list of initiatives based on what our customers are telling us (instead of what we think would be beneficial to them). ### 32. OpinionLab- good if you put in the effort **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2015 **What do you like best about Verint Voice of the Customer?** I liked the availability of using different question types within the same survey. It was nice to be able to rate something, select a check box, and have an open-ended response in the same pop-up. **What do you dislike about Verint Voice of the Customer?** I wasn't crazy about the lack of customizing of the tool itself. We wanted to have it more branded for a more seamless user experience. **Recommendations to others considering Verint Voice of the Customer:** I used this product about three years ago, so can only speak to the product offerings at that time. We eventually moved off of this platform due to cost and misalignment of use case. If you are looking for consistent, in-depth feedback or customer service deflection, I do think OpinionLab would be a viable option. For more quick user feedback and testimonial gathering, I would go for one of the several freemium models out there. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** We were trying to provide a place for general user feedback and for testimonial collection. It was useful for the purpose, but we were not using it enough to justify the high cost. Our OpinionLab rep constantly reminded us of upgrades (almost too pushy at times), but we could not spent the time and resources to use the tool to it's highest capacity. ### 33. Foresee Provides Great Data **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2015 **What do you like best about Verint Voice of the Customer?** The problem with digital analytics is that you can track your own progress to see if you are up or down over the years, which is great but it doesn't tell you if that is better or worse than your competition. Foresee looks at your customer satisfaction and can set up benchmark categories so you can compare your site to others, this in my opinion is the biggest value added. **What do you dislike about Verint Voice of the Customer?** The user interface could use some work so users can make custom dashboards. Filtering options could also use some work. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** When making significant changes to the site we can gauge our customer's opinion of those changes to see if they were worthwhile and to take key learnings back to the drawing board for the next update. ### 34. Event driven comment card **Rating:** 3.5/5.0 stars **Reviewed by:** Andre G. | Web Administrator, Package/Freight Delivery, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2015 **What do you like best about Verint Voice of the Customer?** OpinionLab's customer support has been instrumental when applying their Event driven comment card solution to our companies customer facing and internal sites. **What do you dislike about Verint Voice of the Customer?** Initial configuration process, it doesn't always go smoothly and require further assistances from the Technical team. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Well using the platform allows us to capture what people are saying about our services and site from a high level prespective, also drill down to specifics needs from our user base to provide a better experience in the future. ### 35. Great tool for online survey analytics **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2014 **What do you like best about Verint Voice of the Customer?** Satisfaction Scores, Open-Ends and Priority Map. Satisfaction scores broken down by elements and impact help in gauging site performance by usability. Open-Ends provide direct customer feedback by average satisfaction scores. Priority Map enables comparison of impact with satisfaction scores, that in turn assists in evaluating which site elements are priority to maintain or improve vs. status quo vs. monitor vs. high priority. Customer passed parameters allow quick integration of web analytics data with survey satisfaction data. Session Replay videos track click stream activity of customers who opted to get surveyed. ACIS methodology that tracks impact of customer satisfaction on future behaviors, is handy in making actionable decisions to improve business. **What do you dislike about Verint Voice of the Customer?** Dependence on web response rate, which is difficult to increase as customers percieve survey to be an obstruction to their online user experience. Length of a questionnaire is a challenge to manage - if it's too long, response rate goes down; if it's too short survey data collected may not be actionable enough. Most new questions are considered a new measurement, that results in additional cost. **Recommendations to others considering Verint Voice of the Customer:** Be prepared to work with varying sample size of survey data. It can be improved to some extent if implemented in a manner so survey questionnaire seamlessly integrates with website user experience. This tool will generate higher value if used in conjuction with another web analytics tool. Understanding your business goals and kpis, are fundamental to it's success. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Improving user experience and customer satisfaction to increase conversion rate and reduce cart abandonment. Due to high adoption of this easy-to-use tool, every section of ecommerce team could measure its performance and react accordingly to make fixes in site design, content and search. Customer passed parameters allowed comparison of web traffic and conversion metrics with customer satisfaction, which helped in understanding what specific usability factors led to drop in product conversion rates or increase in shopping cart abandonment. ### 36. Accurate multichannel analytics made possible **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2014 **What do you like best about Verint Voice of the Customer?** What sets the multichannel analytics apart is their science of satisfying customers — which for any web analyst, is a most important KPI. The Foresee methodology goes further than traditional customer feedback analysis which provides a cause-and-effect framework that shows the impact individual elements of our customer experience. Also, what you need to focus on to create better user experiences. **What do you dislike about Verint Voice of the Customer?** I suppose the only negative I can think of is the cost. Although the benefits are many, the price can scare off smaller businesses. **Recommendations to others considering Verint Voice of the Customer:** Make sure your budget covers your requirements. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** The client I was working for wanted to get more visibility regarding their own customers' satisfaction and then using industry/competitor scores in order to begin a benchmarking exercise. They were very pleased with the results, which enabled them to create a much more longer term online marketing plan. ### 37. ForeSee Results: Web, Fulfilment and Customer Service Measures **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2014 **What do you like best about Verint Voice of the Customer?** The methodology: different from most customer satisfaction tools, not only you can assess customers' satisfaction toward elements of your company's elements (e.g. delivery of goods), but also the importance of such elements. Therefore, ForeSee allows you to be laser focused on improving what matters the most to your customers. **What do you dislike about Verint Voice of the Customer?** The tool is a bit inflexible since it requires a pre determined set of questions to be asked (for model calibration reasons), thus putting a lot of stress on the custom questionaire - which in turn may run too long. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Primarily we are trying to understand our customers key pain points. We have been able to obtain a clear view of what our customers perceive most important (in conjunction of how we are performing on those key aspects of their experience), and are working more focused to improve those pain points. ### 38. Solid product for voice-of-customer data efforts. **Rating:** 4.0/5.0 stars **Reviewed by:** Sunny B. | CONVERSION OPTIMIZATION MANAGER, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2014 **What do you like best about Verint Voice of the Customer?** The analytical tools seem to be top-tier as compared to other tools in the industry. **What do you dislike about Verint Voice of the Customer?** Most companies choose to implement the most intrusive method for popping the survey. I wish there was a less commanding way to pop the survey that yielded similar take rates. **Recommendations to others considering Verint Voice of the Customer:** Definitely shop around to find the product that meets your needs. From an enterprise standpoint this is a great all around product that will suit most needs. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Attempting to understand, qualitatively, the effects of running site tests and why users either like or dislike new content/functionality involved with said tests. ### 39. ForeSee Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2014 **What do you like best about Verint Voice of the Customer?** ForeSee provides an opportunity to collect customer feedback. **What do you dislike about Verint Voice of the Customer?** Data integration collected are not easy to analyze with external data collected through other analytic platforms. **Recommendations to others considering Verint Voice of the Customer:** Data integration with external data source may provide a deep dive into the customer sentiment. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Collecting real time customer feedback and provide an opportunity to further engage customers who may need additional support. ### 40. Prevalent, and easy to use. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2014 **What do you like best about Verint Voice of the Customer?** My experience only allows me to review OpinionLab as a user, but I've seen and used it on dozens of websites. The experience is seamless. **What do you dislike about Verint Voice of the Customer?** As a user, there's not much I don't dislike. Unfortunately, not every website implements OL well, I think. Quite often, it's buried at the bottom of the page. **Recommendations to others considering Verint Voice of the Customer:** As an end-user / potential opinion-giver, OL is fairly simple, and worth a look for your VoC efforts. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** I can imagine that businesses that use OpinionLab are trying to get "Voice of the Customer" (or VoC)-type of feedback from site visitors. ### 41. Foresee experience **Rating:** 3.5/5.0 stars **Reviewed by:** Eric M. | Analytics Manager - Enterprise Data & Analytics, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2014 **What do you like best about Verint Voice of the Customer?** Foresee offers potentially valuable data to analyze the customer experience. **What do you dislike about Verint Voice of the Customer?** Our Foresee account is accessed via a portal so requires major muscle movements to link to back-end data. **What problems is Verint Voice of the Customer solving and how is that benefiting you?** Trying to create a site marketing analysis. Because of sample size limitations, I am undecided as to whether Foresee data will be integrated. ### 42. very good product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2014 **What do you like best about Verint Voice of the Customer?** nice designed, easy to understand, business friendly reporting **What do you dislike about Verint Voice of the Customer?** implementation is not easy. need to work with development team to make it work **What problems is Verint Voice of the Customer solving and how is that benefiting you?** it helps us to get feedback from customers regarding their experience on our website ## Verint Voice of the Customer Discussions - [What is Verint Predictive Experience (formerly Verint ForeSee) used for?](https://www.g2.com/discussions/what-is-verint-predictive-experience-formerly-verint-foresee-used-for) - 1 comment - [View Verint Voice of the Customer pricing details and edition comparison](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+05%3A50%3A01+-0500&secure%5Bsession_id%5D=425234ef-01d3-4575-8f87-37645a472dae&secure%5Btoken%5D=6ca5788f96e3491502cd7db43a16453de31c60b7c990011c027d887a66730698&format=llm_user) ## Verint Voice of the Customer Features **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Statistical Tool** - Algorithms **A/B Testing ** - Error and Bug Tracking - Data Analysis - Notes **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Data Analysis** - Analysis **Visitor Information** - User Identification **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **System Management** - Security - System Monitoring **Decision Making** - Modeling - Data Visualizations - Report Generation - Data Unification **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Verint Voice of the Customer Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - 4.5/5.0 (207 reviews)