Hi there! We're glad to hear that you appreciate the flexibility and customization options of Verint's ecosystem. We also appreciate your notes on common difficulties. Should you encounter any issues around moving to the cloud or onboarding, please do not hesitate to reach out to Customer Support. Feel free to update this review with further insights in the future. Have a great day!

Hi there – thank you for your review of Verint CX Automation! We're glad to hear the self-service functionality and integration options are working well for you. Feel free to share more about your experience with the features. . If you haven’t already, consider exploring Verint Academy — it offers instructor-led and self-paced learning to help uncover capabilities. You can update your review anytime to reflect your latest experiences. Cheers!

Hi there – thank you for your review of Verint CX Automation! We're glad to hear you’ve found it easy to get started. You mentioned the unique needs of the customer as a potential challenge—if you're open to it, we'd love to hear more about what specific needs you'd like better support for. Have a great day!

Hi there – thank you for your review and for joining us at Verint Engage! We're glad to hear you found the conference informative, especially around emerging technologies. We hope you enjoyed the rest of the event!

Hi there! Thank you for taking the time to submit a 10/10 review about Verint CX Automation! We're thrilled to hear that you enjoy the 360 view of multiple surveys at the same time. Also great to hear about your success in automation which resulted in faster resolution times. We appreciate you pointing out the editing challenges with custom properties. We value your input on this and are always looking for ways to improve. Feel free to update this review any time in the future to reflect on your latest experiences. Keep up the great work! Cheers

We're thrilled to hear that you find Verint Open CCaaS easy to use and helpful, especially with Da Vinci Ai. We're glad to provide a well-rounded solution that solves the problem of disconnected systems and clunky customer service experiences. Thank you for sharing your positive experience! Feel free to add to your insights any time in the future. Cheers

Hi Candy! We're delighted to hear that Verint Open CCaaS/Verint Speech Analytics has helped you harness insights into call drivers, agent behavior, and uncover opportunities for website and application improvements. Your feedback about the training and coverage of our product network is valuable, and we will take it into account as we strive to provide a more comprehensive solution for our customers. Keep up the excellent work! Have a great day.

Hi there! Thank you for the 5/5 review and for highlighting the flexibility and variety of forecasting options in Verint CX Automation! We're thrilled to hear it's adding value to your CX strategy and appreciate your thoughtful feedback.

Hi there! Thank you for rating Verint Open CCaaS 5/5! We're thrilled to hear that you found it easy to garner insight and implement updates in the cloud. Hope you were able to find a new workaround for the mentioned functionality that is now not available to you. If you are still facing any issues due to this, feel free to reach out to your CSMs and request a sync to discuss next steps. We're excited to support you on your CX journey going forward! Thanks again for taking the time to rate us. Keep up the great work! Cheers

Hi Luke – thank you so much for rating Verint Open CCaaS so highly! We are thrilled to hear that you are able to leverage the latest in AI through analytics and Verint’s bot technologies. If you have any great success stories to share about Verint Speech Analytics, let us know! Also, thank you for the feedback on the administrative side. We’re always working on improving our onboarding experience. If you are looking to expand your knowledge, feel free to join Verint Connect or Verint Academy. Have an excellent day. Cheers!