Hi there! We appreciate your feedback and are pleased to hear that the integration of calls data with our Verint software is providing significant benefits for your call center. Once you're a regular user of the Timeflex bot, feel free to return to this review and share your experiences. Have a great day!

Hi there – thank you for taking the time to share your experience with Verint. We're glad to hear that Config Studio and Forms are working well for you, and that the platform is helping your team manage cases for 311 staff and users across your city. At the same time, we are sorry to hear that the CM PRO solution hasn't met your expectations, particularly around the level of coding required for configuration. As we are unable to see your name or company from this review, please reach out to your Customer Success Manager or Customer Support at your earliest convenience so we can work together on elevating your experience. Please don't hesitate to reach out, and feel free to update your review down the line as your experience evolves.

Hi there – thank you so much for your fantastic review of Verint CX Automation, and for the 5-star rating. We're delighted to hear the platform has been easy to use and that the depth of our workforce management and coaching capabilities is making a real difference for your team. We also appreciate you sharing your feedback on price – it's valuable input that helps us as we continue developing our solution. We're looking forward to supporting you in achieving business needs within your line of work. Keep up the great work!

Hi Ian! We're thrilled to hear that Verint CX Automation is helping you analyze customer data and summarize calls. We appreciate your note about the slow deployment of updates and fixes, and we are actively working to address this issue. Feel free to expand on your feedback any time. Have a great day!

Hi there – thank you for your review of Verint CX Automation! We're really glad the connectivity has been valuable for you, especially the data layer and attribute mapping, and that the initial setup was a straightforward experience. We'd love to make the platform even better for you – it sounds like predictive categorization is one area where we have room to grow. If you have a moment, we'd welcome the chance to hear more about what would make your experience a 5-star one, so we can keep improving where it matters most to you. Please feel free to update your review down the line as things evolve. Thanks again for sharing your feedback!

Hi there! Thank you for your review of Verint CX Automation! We're glad to hear that the solution has been easy to set up and is already helping your team save valuable time as you get started. Thanks again for sharing your experience and feel free to update your review any time in the future.

Hi James! thank you for your review of Verint CX Automation! We're glad to hear that your solution(s) feel easy to manage and they help reduce subjectivity in evaluations while boosting overall efficiency. Thank you again for taking the time to share your experience!

Hi there – thank you for your review of Verint CX Automation! We're glad to hear the platform is giving you a broad view to help spot trends, and that it fits naturally into a platform you already use every day. We also appreciate you noting the value that exact transcription could add – we hope to have you as an exact transcription user soon, as we think it would further strengthen the insights you're already getting. Feel free to update your review any time to reflect your latest experiences. Keep up the great work!

Hi Catherine! Thank you for your review of Verint CX Automation! We're glad to hear the solution is saving your analysts valuable time and helping them focus on deeper discovery work. We appreciate your positive feedback and are thrilled that GenAI and the new transcription capabilities are proving to be game changers for your team. Thanks again for sharing your experience!

Hi there – thank you for your review of Verint CX Automation! We're glad to hear the platform is helping you gather and review large amounts of data efficiently, easing the need for additional staffing, and that you found the initial setup simple. We always want to deliver the best possible experience, so we'd love to understand what would make Verint CX Automation a 5-star solution for you. If you have a moment, we'd welcome hearing more about how we can improve the value you're getting. Please feel free to update your review down the line as things evolve. Thanks again for your feedback!