--- title: Verint Community (formerly Telligent) Reviews meta_title: 'Verint Community (formerly Telligent) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how Verint Community (formerly Telligent) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 14 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Verint Community (formerly Telligent) Reviews **Vendor:** Verint **Category:** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 14 ## About Verint Community (formerly Telligent) Verint® Communityâ„¢, formerly known as Telligent, is an innovative online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce. You can use Verint Community to reduce demand for support, elevate the voice of the customer, and enhance team productivity. Customers have seen, for example, \>40% average decrease in support cases within the first 6 months of adoption, 33% YoY decrease in support costs, or 41% increase in profit margin. Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems. Start making better decisions with social communities! ## Verint Community (formerly Telligent) Pros & Cons **What users like:** - Users appreciate the **efficient problem-solving** abilities of Verint Community, enhancing their customer support experience daily. (2 reviews) - Users find the **ease of use** of Verint Community enhances problem-solving and customer support efficiency. (2 reviews) - Users appreciate the **extensive documentation and self-learning resources** in Verint Community, enhancing their overall experience. (2 reviews) - Users value the **extensive documentation and self-learning resources** in Verint Community, enhancing their independent problem-solving skills. (2 reviews) - Users value the **comprehensive documentation and marketplace** for enhancing their Verint Community experience. (1 reviews) - Efficiency (1 reviews) - Fast Response (1 reviews) - Helpful (1 reviews) - Simple (1 reviews) - Speed (1 reviews) **What users dislike:** - Users find the **complexity of group and subgroup settings** to be confusing and hard to manage effectively. (1 reviews) - Users struggle with **editing difficulties** due to the complicated nested settings and outdated administration UI. (1 reviews) - Users find the **navigation challenging** and desire more educational content to enhance the learning experience within Verint Community. (1 reviews) - Users find the **poor interface design** frustrating, particularly with complex group settings and outdated admin pages. (1 reviews) - Users find **navigation challenging** and desire more educational content linked to gamification for enhanced learning. (1 reviews) - UX Issues (1 reviews) ## Verint Community (formerly Telligent) Discussions - [What is Verint Community (formerly Telligent) used for?](https://www.g2.com/discussions/what-is-verint-community-formerly-telligent-used-for) - 1 comment - [View Verint Community (formerly Telligent) pricing details and edition comparison](https://www.g2.com/products/verint-community-formerly-telligent/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+02%3A16%3A48+-0500&secure%5Bsession_id%5D=3512f8d9-1c81-4598-b0c5-8e5d1d78e4a2&secure%5Btoken%5D=e3129b6ffd8f4167941de84ebb20cba4c38067415821b4c87e6c7a21f8b3c382&format=llm_user) ## Verint Community (formerly Telligent) Features **Generative AI** - AI Text Summarization **Community Building** - Member Profiles - Real-Time Notifications - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses - Alerts/Notifications **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking - Engagement Tracking - Activity Tracking **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions - Knowledge Base Management - Group Management - Content Management - Feedback Management - Membership Management - Email Management - Website Management - Communication Management - User Management - Calendar Management **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations - Multi-Language **Additional Functionality** - Activity Dashboard - Generative AI - Single Sign On - Email Reminders - API - Discussions/Forums - Ideation - Personalization - Reporting & Statistics - Contact Database - Moderation - @mentions - Member Directory - Mobile Access - Filtering - Data Import/Export - Commenting/Notes - Document Storage - Customizable Branding - AI Copilot - Drag & Drop - SSL Security - Customizable Templates ## Top Verint Community (formerly Telligent) Alternatives - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - 4.4/5.0 (427 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) - 4.4/5.0 (388 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)