I love how easy our team find it to use Conversocial's platform, and the fantastic and open dialogue we have with the team at Conversocial reassures us that any Social media issues we have, big or small, will be dealt with quickly and with expertise. Review collected by and hosted on G2.com.

There is nothing that I personally dislike about Conversocial, all our users are very complementary about the platform. Review collected by and hosted on G2.com.

It's easy to use, pretty decent interface, everything is explained perfectly and great customer support. Review collected by and hosted on G2.com.

It's laggy, especially when you're going through heavy load of conversations, and most of the time if you're flipping through pages it'll bring you back to the first page without even touching anything. Review collected by and hosted on G2.com.

It is very user-friendly and you can learn it quickly; not much training needed. Review collected by and hosted on G2.com.

Has some glitches occasionally but usually they are easy to fix. Review collected by and hosted on G2.com.

I love the ease of use, the filter options and the gteat customer support! It's slso great that we're able to control the employees access levels. Review collected by and hosted on G2.com.

The statistocs can be tricky to obtain for certain time frames, Review collected by and hosted on G2.com.

I have worked with every social tool out there - Spredfast, Sprinklr, Hootsuite, Expion, Sprout, etc. Conversocial of all the social tools I feel is one of the best designed for actual customer service (vs being designed for execs or social media managers). Case handling is simple and seamless. Review collected by and hosted on G2.com.

Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care. Review collected by and hosted on G2.com.

Conversocial has totally changed the way we address our social users. It has made responding extremely easy and timely with its clean and easy to use platform, and all of the features in between. We're able to capture tons of analytics which helps us improve our social experience even further. The support team alongside our dedicated Conversocial rep have been extremely responsive and helpful with any questions we've brought up. Review collected by and hosted on G2.com.

I wish that the analytics were a bit more customizable, so that you could see specific key metrics of your choosing as well as what Conversocial already has set up, but it's something I've expressed to our dedicated rep and is something they are working on, which is great news! Review collected by and hosted on G2.com.

The Conversocial platform is a great tool to use for handling and responding to inbound social communications. I use the platform currently for 7 different brands. I like the simplicity of the user interface and the overall layout of the website. I also like the Analytics portion of the platform and find the results to be very useful. Review collected by and hosted on G2.com.

I dislike that it often takes several minutes to import incoming messages from Twitter and Facebook onto the Conversocial platform. This platform delay causes slower response times and ultimately a slower resolution for the customer. Review collected by and hosted on G2.com.

Conversocial is a straightforward platform to learn and use with a very quick set-up time too. The way we can approach all of the support conversations coming our way via different Social Media channels in one place is invaluable, and allows us to contact our users far quicker than before. Review collected by and hosted on G2.com.

Not strictly related to the platform, but we'd love a quicker/more efficient way to promote our Social Media channels so that we can filter more conversations through Conversocial. Review collected by and hosted on G2.com.

I like how it is so easy to essy. I enjoy using it Review collected by and hosted on G2.com.

It sometimes may be very difficult to use Review collected by and hosted on G2.com.

Being able to assist customers on their time and when it best suits their needs. Review collected by and hosted on G2.com.

Technical issues such as too much traffic flow at once. Review collected by and hosted on G2.com.