# SAASTEPS B2B Commerce + Payment Processing Reviews **Vendor:** SAASTEPS **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.8/5.0 **Total Reviews:** 14 ## About SAASTEPS B2B Commerce + Payment Processing B2E Commerce and B2B Commerce are what activate a Frictionless Buyer Journey, for you to sell anything anywhere, and accept payments securely and efficiently with a Gateway of your choice! Or you can apply for SAASPAY® which is Marchant Account + Gateway in one. Similar to Shopify this Commerce is built 100% within the Salesforce standard objects. This means once downloaded this application can help anyone buy from you, reduce processing fees, enhance security & solve payment challenges all inside your Salesforce CRM. - Tailored B2E and B2B Commerce (100% Native + Lightning) - Guest Buyer Onboarding through and Renewals Automation - Encrypted Payment Portals + Login Community Experience + Billing Terminals - 100% Declarative Business Friendly Administration + Accessible - Low processing rates + Flexible payment options - PCI & DSS compliant ## SAASTEPS B2B Commerce + Payment Processing Pros & Cons **What users like:** - Users commend SAASTEPS for its **exceptional customer support** , feeling valued and well-assisted throughout their implementation journey. (3 reviews) - Users value the **customization flexibility** of SAASTEPS, allowing tailored solutions for diverse business needs and use cases. (3 reviews) - Users find SAASTEPS to have a **highly intuitive setup** , making it easy to implement and use without friction. (3 reviews) - Users praise the **easy setup** of SAASTEPS, allowing quick implementation without the need for customizations. (3 reviews) - Users value the **implementation ease** of SAASTEPS, appreciating its quick setup and responsive support throughout the process. (3 reviews) - Integrations (3 reviews) - Setup Ease (3 reviews) - Customizability (2 reviews) - Easy Implementation (2 reviews) - Easy Integration (2 reviews) **What users dislike:** - Users find **complex customization** challenging, particularly with frequent changes and the need for better documentation and support. (1 reviews) - Users find that **enterprise level customizations** can be challenging, necessitating improved documentation and support for evolving needs. (1 reviews) - Users find **developer dependency** a challenge due to constantly changing enterprise customizations and inadequate documentation. (1 reviews) - Users face challenges with **difficult customization** for enterprise-level needs, requiring stronger documentation and support for evolving use cases. (1 reviews) - Users find the **insufficient documentation** for APIs and custom use cases to be a significant drawback. (1 reviews) - Limitations (1 reviews) - Limited Customization (1 reviews) - Missing Features (1 reviews) - Poor Customer Support (1 reviews) - Sync Issues (1 reviews) ## SAASTEPS B2B Commerce + Payment Processing Reviews ### 1. Great experience with SAASTEPS **Rating:** 5.0/5.0 stars **Reviewed by:** Joe P. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about SAASTEPS B2B Commerce + Payment Processing?** We are a SaaS startup with a product led motion. Our customers and prospects need to be able to go to the website and experience the product without intervention from Featurewave. And it needs to happen without friction. SAASTEPS enables this to happen. Companies can go to our site and try the free version of the product or purchase additional products. The system was very easy to implement and didn't require us to make any customizations, which is always a good thing. The SAASTEPS team was great to work with and gave us white glove treatment all the way. **What do you dislike about SAASTEPS B2B Commerce + Payment Processing?** We haven't discovered anything negative about the solution or the company. **What problems is SAASTEPS B2B Commerce + Payment Processing solving and how is that benefiting you?** SAASTEPS enables us to run the eCommerce portion of our business, which is vitally important. With a product led motion, the product has to be accessible. Our website has to be transactable, and it is. ### 2. 100% Salesforce native e-Commerce at an incredible cost **Rating:** 4.5/5.0 stars **Reviewed by:** Beto C. | Global Revenue Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about SAASTEPS B2B Commerce + Payment Processing?** Pricing is a fraction of Salesfoce e-Commerce. Accomodation for a myriad of use cases is possible: HW products, SW products, Services, Subscriptions, etc. Everything is happening inside of SFDC, so no data leaves your org and you can leverage SFDC functionalities. For smaller companies, with more standard Salesforce processes, set up, testing, and deployment can be done in days (instead of weeks). For larger enterprises, the customization challenges -- such as full UI match of current website -- is possible (challenges are simply related to standard Salesforce technology). Supports various standard payment processing gateways, but using their SaaSPay payment processing service yields the best experience and best rates. In short, it is a very, very robust Salesforce e-Commerce solution for mid-size and large enterprise companies. **What do you dislike about SAASTEPS B2B Commerce + Payment Processing?** The same challenge I've pointed out with the CPQ solution. The ease of use, implementation is very powerful. But the flip side of it is that enterprise level customizations, which often change every couple of years, can be a bit of a challenge. Full documentation for APIs and support for customized use cases needs to be beefed up. Having said that, customer support is excellent when you request support for a new use case. **What problems is SAASTEPS B2B Commerce + Payment Processing solving and how is that benefiting you?** Freeing up Account Executives, Order Ops, and Billing from having to work "low" $ amount sales by implementing Customer Self-Service using e-Commerce. This also has an advantage that is hard to put a dollar value to. Service offerings can be available for purchase 24/7 customized to the user. Meaning, they could buy it after an internal meeting at 6 PM, without having to contact anyone in our company. And next morning they'll be contact to set up the initial meeting to begin work. That generates customer satisfaction, even if the dollar amount for the sale is not high. ### 3. Cool product, extremely responsive/supportive vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about SAASTEPS B2B Commerce + Payment Processing?** It's a turnkey way to accept credit card payments in SFDC. We had a lower-priced product we wanted to make available to individuals to purchase with a credit card, and SAASTEPS fit the bill quite nicely. Their team was beyond responsive in working with us to fulfill our use case, up to and including modifying the package to accommodate our needs. Our need and use case was limited to the payment processing side of things, so I can't speak to the e-commerce portion, but my experience is that SAASTEPS is an innovative, easy-to-implement tool that is highly configurable and a supremely responsive vendor that genuinely cares about their implementations and takes a vested interest in the success of their customers. **What do you dislike about SAASTEPS B2B Commerce + Payment Processing?** Given that the couple of issues that we had were promptly addressed by the vendor I can't say we have any dislikes. It's a cool tool that is rekatively straightforward in its configuration. **What problems is SAASTEPS B2B Commerce + Payment Processing solving and how is that benefiting you?** It allows for the acceptance of credit card payments against Opportunities in SFDC with an object model that is easy to bolt additional custom functionality onto. ### 4. Native to Salesforce. Easy to use. Great customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** William P. | Property Tax Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about SAASTEPS B2B Commerce + Payment Processing?** Payment processing is easy to use and it seamlessly integrates with my Salesforce account. Get paid quickly and easily. Great people to work with in helping you as needed. **What do you dislike about SAASTEPS B2B Commerce + Payment Processing?** Salesforce is exactly what I need. No complaints from me. **What problems is SAASTEPS B2B Commerce + Payment Processing solving and how is that benefiting you?** Sending out invoices and ease of payments for my customers ### 5. Awesome Solution & Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about SAASTEPS B2B Commerce + Payment Processing?** This native solution is perfect for our e-Commerce needs. The app is native in Salesforce and the settings are very easy to use. We have a custom sales process on the back end and Venue's support team has worked with us to make sure everything meets our needs. Any time we have had any issues, the support is quick and effective. **What do you dislike about SAASTEPS B2B Commerce + Payment Processing?** Nothing - as mentioned above, the support team has been quick and eager to work through any issues we have had. **What problems is SAASTEPS B2B Commerce + Payment Processing solving and how is that benefiting you?** We use Venue to power a storefront in our Salesforce Community. The product integrates seamlessly and provides a great end-user experience. We really like that this solution uses the native Salesforce products object and allows us to update our storefront quickly. We worked with Venue to allow our customers to use POs during the checkout process and route that order through our approval process. This solution was easy to set up and is easy to maintain. ### 6. Venue is a great platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2022 **What do you like best about SAASTEPS B2B Commerce + Payment Processing?** Venue's ability to lay work with our Salesforce platform has been critical. We have been using Venue for many years now and have been able to suggest and have improvements implemented to better the product. The result has been a reliable and successful online store platform for our customers. **What do you dislike about SAASTEPS B2B Commerce + Payment Processing?** I don't have much to say on the cons side of this review. We'll continue to work on a recent improvement to complete address verification (for shipping purposes) and other ideas as they come up. **Recommendations to others considering SAASTEPS B2B Commerce + Payment Processing:** Consider your needs and goals, paired with systems and possible integrations to ensure a successful experience. **What problems is SAASTEPS B2B Commerce + Payment Processing solving and how is that benefiting you?** We needed a platform that worked with Salesforce; Venue did just that. Via further integrations with our financial system, we have a model where our products, pricing, and customers can all come together in a cohesive marketplace. The most significant benefit from this is has been our ability to create a model for financial success for our organization. ### 7. Great Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Mike V. | Business Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about SAASTEPS B2B Commerce + Payment Processing?** VENUE has been instrumental in allowing our business to create an e-commerce solution that works for our customers. It integrates with our Salesforce and our finance platforms seamlessly. **What do you dislike about SAASTEPS B2B Commerce + Payment Processing?** We have had no issues. The ease of customization allows us to overcome anything that arises. **What problems is SAASTEPS B2B Commerce + Payment Processing solving and how is that benefiting you?** As our business grows and our needs change, our eCommerce solution has been able to grow and change with us. ### 8. Venue - our perfect e-commerce solution **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | VP of Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2022 **What do you like best about SAASTEPS B2B Commerce + Payment Processing?** The Venue e-commerce solution has provided our customers with a user-friendly tool for our customers to generate quotes. The folks at SASSTEPS are great to work and collaborate with. I would definitely recommend Encore to organizations looking to work with a great company. **What do you dislike about SAASTEPS B2B Commerce + Payment Processing?** Nothing! The solution has met all of our company's needs. **What problems is SAASTEPS B2B Commerce + Payment Processing solving and how is that benefiting you?** We were able to create an intuitive workflow to help our customers determine exactly which supplies are needed to run their programs based the courses and number of students. We have been able to achieve YoY double-digit growth since we went live in 2016. ### 9. Salesforce B2B Commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Marie B. | Business Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2022 **What do you like best about SAASTEPS B2B Commerce + Payment Processing?** The B2B commerce makes it very easy to conduct business in Salesforce. This allows us to keep our Sales CRM and storefront orders in the same place while allowing customers to view past purchases. We can also track inventory. **What do you dislike about SAASTEPS B2B Commerce + Payment Processing?** When there are glitches in the system our automation are affected and our tech team does not have the access to fix those. We rely on a third-party vendor **What problems is SAASTEPS B2B Commerce + Payment Processing solving and how is that benefiting you?** his gives customers a one-stop-shop to place orders. We are also able to track everything in one system. ### 10. User Friendly with Seamless Results **Rating:** 5.0/5.0 stars **Reviewed by:** Alene Y. | Corporate Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about SAASTEPS B2B Commerce + Payment Processing?** We love how Venue was easily able to integrate into our eCommerce business utilizing Salesforce as its main driver. It is extremely user friendly and allows us to manage and track all sales and reports through that channel. We also love how it is integrated with UPS and FED EX so that we can get quick and accurate pricing. **What do you dislike about SAASTEPS B2B Commerce + Payment Processing?** Occasionally the system can run slow, making things difficult or cause for delays **What problems is SAASTEPS B2B Commerce + Payment Processing solving and how is that benefiting you?** We try to streamline many processes including orders, prices, shipping quotes and general reports as so to help with our dedicated team working on individually ### 11. Venue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2022 **What do you like best about SAASTEPS B2B Commerce + Payment Processing?** We have been partnering with SAASTEPs to support Venue. They are accommodating and responsive to our needs, and the system works great. **What do you dislike about SAASTEPS B2B Commerce + Payment Processing?** Nothing is missing from the product that is worth noting. **What problems is SAASTEPS B2B Commerce + Payment Processing solving and how is that benefiting you?** Currently using it to support our online store ### 12. Great Salesforce E-Commerce platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about SAASTEPS B2B Commerce + Payment Processing?** We've been using the Venue for more than 5 years. It's built on Salesforce platform that makes it easy to implement and use. The app does what is expected from an E-Commerce solution. We had some small issues due to our customization, but SAASTEPS customer support team went above and beyond to resolve them for us. I would recommend this solution to anyone who is looking for an E-Commerce app. **What do you dislike about SAASTEPS B2B Commerce + Payment Processing?** Didn't come across many issues,even though we did a lot of customization. **What problems is SAASTEPS B2B Commerce + Payment Processing solving and how is that benefiting you?** We run our Estore using Venue ecommerce platform. It's working seamlessly with standard Salesforce objects and our accounting software. ### 13. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick M. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about SAASTEPS B2B Commerce + Payment Processing?** It is native to Salesforce, which means all of our data stays within Salesforce. Easy product and order integration cuts down drastically on the implementation time. **What do you dislike about SAASTEPS B2B Commerce + Payment Processing?** the shopping cart interface could be a little nicer. **What problems is SAASTEPS B2B Commerce + Payment Processing solving and how is that benefiting you?** Venue gives us a direct shopping cart interface in our Customer Portal, which allows our customers to self-checkout without the need of any internal interactions. This saves us time and money and lets us focus more on our primary mission. ### 14. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2021 **What do you like best about SAASTEPS B2B Commerce + Payment Processing?** The modules are very easy to use and very intuitive. **What do you dislike about SAASTEPS B2B Commerce + Payment Processing?** Some module data are unable to be integrated with other systems. **What problems is SAASTEPS B2B Commerce + Payment Processing solving and how is that benefiting you?** We host small exhibition events for charity organizations. ## SAASTEPS B2B Commerce + Payment Processing Discussions - [How much does it cost to start up a venue?](https://www.g2.com/discussions/how-much-does-it-cost-to-start-up-a-venue) - 1 comment - [What is venue booking system?](https://www.g2.com/discussions/what-is-venue-booking-system) - 1 comment - [View SAASTEPS B2B Commerce + Payment Processing pricing details and edition comparison](https://www.g2.com/products/saasteps-b2b-commerce-payment-processing/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+16%3A08%3A51+-0500&secure%5Bsession_id%5D=5202df78-caaf-4515-a024-cbd4ca412052&secure%5Btoken%5D=f5d2663a75cb70d99d8c42b03064eb3c404d44b325c2a1f4fb01e8bca5228f83&format=llm_user) ## SAASTEPS B2B Commerce + Payment Processing Features **Order Management** - Opportunities - Order History - Upsell & Cross-sell - Renewals **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Data management - Catalog Management** - Centralized Product Information - Data Import/Export - Product Data Enrichment - Data Mapping **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting** - Reports & Analytics - Data Transfer Tools **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles **Generative AI** - AI Text Generation - AI Text Summarization **Product catalogs - Catalog Management** - Category Management - Search and Navigation - SEO Optimization **Pricing** - Standard Price - Discounts - Optimization **Integration - Catalog Management** - API Integration - Third-Party Integration **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types **Analytics and Reporting - Catalog Management** - Catalog Effectiveness - Customer Insights **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Catalog Management** - Multi-step Planning - Proactive Assistance - Decision Making **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top SAASTEPS B2B Commerce + Payment Processing Alternatives - [Shopify](https://www.g2.com/products/shopify/reviews) - 4.4/5.0 (4,912 reviews) - [Square Online (formerly Weebly)](https://www.g2.com/products/square-online-formerly-weebly/reviews) - 4.2/5.0 (474 reviews) - [Ecwid](https://www.g2.com/products/ecwid/reviews) - 4.7/5.0 (397 reviews)