Kerry W.
KW
Kerry W.
Controller
Small-Business (50 or fewer emp.)
"This has been frustrating and time consuming."
0/5
What do you like best about VensureHR?

Sending out the handbook electronically for signature has been time saving. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

Nothing has worked right since we came on in January. We are looking to join a different PEO if things don't improve. We are having the most challenges with Timeco , who they have partnered with. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR

We appreciate you sharing your experience. It's encouraging to hear that our electronic handbook distribution has helped streamline part of your onboarding process. We also value your feedback regarding your implementation experience and system performance. Client insights like yours help us identify opportunities to strengthen both our solutions and the overall service experience. We appreciate the opportunity to support your organization and remain committed to delivering the reliable HR and payroll experience our clients expect.

Verified User in Consulting
UC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Horrible nightmare experience that has cost me more money than I'm benefiting by using Vensure."
0/5
What do you like best about VensureHR?

The most helpful part was guidance with selecting a healthcare plan. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

The experience of onboarding was a nightmare. I was bounced around from person to person. They incorrectly set up my ACH payments causing me to incur wire transfer fees that were unreimbursed by Vensure. Then they entered by business address incorrectly so my company has been paying taxes to the wrong city and state for 7 months and has not corrected or responded to my requests on status updates. The customer service with resolving this issue has been terrible. I've been ghosted by Veronica Wareham after requesting information. The IRS now has the incorrect address for my business that will need to be corrected as well and no one from Vensure has lifted a finger to resolve the issues they created! Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR

Thank you for taking the time to share your feedback. We appreciate you highlighting both the positive support you received during the benefits selection process and the areas where your experience did not meet expectations.

We understand the importance of having a smooth onboarding experience and timely support when addressing account-related questions. The feedback you’ve shared regarding communication and service experience is important to us, and we would welcome the opportunity to connect directly to better understand your concerns and ensure they are reviewed by the appropriate teams.

Our goal is to provide clients with a reliable partnership and the guidance needed to effectively manage their HR responsibilities. We appreciate the opportunity to learn from your experience and work toward a better client experience moving forward.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Responsive, Friendly, Expert Support That Delivers"
4/5
What do you like best about VensureHR?

Their responsiveness, friendliness, and expertise. They are always quick to respond, pleasant to work with, and provide knowledgeable guidance whenever needed. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

The initial setup process was more challenging than expected, although those issues have now been resolved. I also think the pre-sales process could have been more transparent regarding timesheet management, as we only discovered during implementation that it relies on a third-party solution rather than being fully integrated within the VensureHR platform. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR

Thank you for your thoughtful review!

We're delighted to hear that our team's responsiveness, expertise, and dedication have made a positive impact on your experience. It's also wonderful to know that VensureHR has helped streamline your HR processes, improve efficiency, and support your payroll, benefits, and performance management needs.

We appreciate your feedback regarding the implementation experience and pre-sales communication. Insights like yours help us continue improving every stage of the client journey.

Thank you for your trust and partnership with VensureHR!

Jordan G.
JG
Jordan G.
Senior Accounting Manager
Mid-Market (51-1000 emp.)
"Great Staffing Support, but QBO Integration and Payroll Processing Need Improvement"
3/5
What do you like best about VensureHR?

The staffing team that helps with processing, reporting and onboarding has been great. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

The integration to our accounting platform (QBO) is not great. Constant issues and requires manual corrections from their support team.

We also see frequent issues in processing payroll. Our operations are a bit complex which requires some overrides or corrections that the system is unable to help with. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR

Thank you for taking the time to share your feedback. We're pleased to hear that our staffing team has provided dependable support with processing, reporting, and onboarding. We also appreciate your insights regarding the QuickBooks Online integration and payroll processing for more complex operational needs. Feedback like yours helps us identify opportunities to further enhance our integrations and platform capabilities. Thank you for trusting VensureHR to support your payroll, multi-state tax, and reporting requirements.

Kaylie T.
KT
Kaylie T.
HR Business Partner
Mid-Market (51-1000 emp.)
"Good Functionality but Lacks User Control"
1.5/5
What do you like best about VensureHR?

I like that VensureHR is mostly a one-stop shop for multiple HR services. I also appreciate the ease of onboarding new hires. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

I do not feel like the service level between VensureHR reps meets the needs of our company. It feels mostly restrictive having VensureHR representatives doing things like system terminations, account resets, changing titles, etc. when we as the employer would like more control. I do not think that VensureHR thinks about the client when it comes to benefit renewals. We've had negative experiences with the benefit enrollment dates changes as well as issues between our system and the BCBS or Metlife platforms. Communication overall is very disorganized. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR

Thank you for taking the time to provide such thoughtful and candid feedback. We are pleased to hear that VensureHR has been valuable to your organization as a centralized solution for HR services and onboarding support.

We also appreciate your candid insights regarding service responsiveness, administrative controls, benefits renewal coordination, and communication processes. Client feedback like yours is extremely important, as it helps us identify opportunities to improve both operational efficiency and the overall client experience.

Thank you again for your partnership and thoughtful review.

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Streamlined Onboarding and a One-Stop Employee Portal"
5/5
What do you like best about VensureHR?

The onboarding process is very streamlined, and the benefits enrollment is as well. The feature our employees appreciate most is the employee portal, which lets them review payroll, benefits, PTO, and 401k all in one place. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

I wish the signed employee onboarding documents were always readily available to us—right there on the portal or employee page—whenever we need to access them. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR

Thank you for sharing your feedback. We’re pleased to hear that VensureHR has helped streamline your onboarding and benefits enrollment processes while providing employees with convenient access to payroll, benefits, PTO, and retirement information through a centralized portal. We’re also glad to know that our full-service HR solutions have helped reduce administrative workload and allow your team to focus on higher-value priorities.

We appreciate your feedback regarding access to signed onboarding documents. Insights like these help us identify opportunities to further enhance the user experience and ensure clients have efficient access to the information they need.

ST
Shelly T.
Chief Operating Officer
Small-Business (50 or fewer emp.)
"Essie and Veronica are the best!"
5/5
What do you like best about VensureHR?

I really appreciate our dedicated Vensure team - Essie, Veronica, and Sadiq. They are patient, responsive, and informed! Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

I don't dislike anything about Vensure - they're very helpful. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR

Thank you for the thoughtful feedback and for recognizing Essie, Veronica, and Sadiq. We’re pleased to hear that their responsiveness, knowledge, and support have contributed positively to your experience with VensureHR.

It’s also great to know that our HR tools and compliance support are helping your team. We appreciate your partnership and your recognition of the team.

Verified User in Pharmaceuticals
AP
Verified User in Pharmaceuticals
Small-Business (50 or fewer emp.)
"Dedicated Team of Specialists Makes Vensure a Strong Partner"
4/5
What do you like best about VensureHR?

I like that you’re assigned a team of professionals, and that each person has their own area of specialization. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

I ran into a few issues getting started with Vensure and setting it up so the program aligns properly with our policies. I also wish all of our employee onboarding documents were virtual and included as part of the initial onboarding process, because we still have employees signing some documents in person on paper. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR

Thank you for sharing your feedback. We're pleased to hear that our team-based approach and dedicated specialists have made a positive impact on your experience. We also appreciate your candid feedback about the initial implementation process and the opportunity to further streamline employee onboarding with a fully digital experience. Your insights are invaluable as we continue enhancing our solutions and delivering a seamless client experience. Thank you for partnering with VensureHR.

Marco V.
MV
Marco V.
Owner
Small-Business (50 or fewer emp.)
"Very Easy to Use—Straightforward Services That Fit My Needs"
5/5
What do you like best about VensureHR?

Very easy to use. Their services are exactly what I need, and everything feels straightforward and convenient. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

So far, I am not dissatisfied with VensureHR overall. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR

It's wonderful to know that VensureHR has been the right fit for your business. We're delighted to hear that our platform has made payroll management straightforward and provided the ease and convenience you were looking for. Helping our clients simplify their day-to-day HR responsibilities is at the heart of what we do. Thank you for choosing VensureHR and for sharing your experience.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Seamless HR Management with Top-Grade Support"
4.5/5
What do you like best about VensureHR?

I really like VensureHR because it's very easy to use. The system is intuitive, making it simple to navigate. I've had excellent customer service, as everyone I've interacted with—from sales to onboarding and post-onboarding—has been responsive and very helpful. Additionally, the administrative fees are significantly less and more flexible compared to TriNet, which was an unexpected but great discovery after switching. The VensureHR software itself is much better, easier to use, and faster than what we had before. The initial setup was super easy, with the onboarding and sales team facilitating everything smoothly, and we had no issues whatsoever. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

I don't do it very often, but creating custom reports can be a bit confusing. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR

Thank you for your wonderful review! We're delighted to hear that your transition to VensureHR was seamless and that our onboarding, customer support, and platform have exceeded your expectations. It's especially rewarding to know you've found greater value through our intuitive software, responsive team, and competitive benefits offerings.

We also appreciate your feedback on custom reporting. Insights like yours help us better understand where we can continue enhancing the user experience.

Thank you for choosing VensureHR. We look forward to continuing to support your team as you grow.