Jordan G.
JG
Jordan G.
Senior Accounting Manager
Mid-Market (51-1000 emp.)
"Great Staffing Support, but QBO Integration and Payroll Processing Need Improvement"
3/5
What do you like best about VensureHR?

The staffing team that helps with processing, reporting and onboarding has been great. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

The integration to our accounting platform (QBO) is not great. Constant issues and requires manual corrections from their support team.

We also see frequent issues in processing payroll. Our operations are a bit complex which requires some overrides or corrections that the system is unable to help with. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR
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Thank you for taking the time to share your feedback. We're pleased to hear that our staffing team has provided dependable support with processing, reporting, and onboarding. We also appreciate your insights regarding the QuickBooks Online integration and payroll processing for more complex operational needs. Feedback like yours helps us identify opportunities to further enhance our integrations and platform capabilities. Thank you for trusting VensureHR to support your payroll, multi-state tax, and reporting requirements.

Kaylie T.
KT
Kaylie T.
HR Business Partner
Mid-Market (51-1000 emp.)
"Good Functionality but Lacks User Control"
1.5/5
What do you like best about VensureHR?

I like that VensureHR is mostly a one-stop shop for multiple HR services. I also appreciate the ease of onboarding new hires. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

I do not feel like the service level between VensureHR reps meets the needs of our company. It feels mostly restrictive having VensureHR representatives doing things like system terminations, account resets, changing titles, etc. when we as the employer would like more control. I do not think that VensureHR thinks about the client when it comes to benefit renewals. We've had negative experiences with the benefit enrollment dates changes as well as issues between our system and the BCBS or Metlife platforms. Communication overall is very disorganized. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR
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Thank you for taking the time to provide such thoughtful and candid feedback. We are pleased to hear that VensureHR has been valuable to your organization as a centralized solution for HR services and onboarding support.

We also appreciate your candid insights regarding service responsiveness, administrative controls, benefits renewal coordination, and communication processes. Client feedback like yours is extremely important, as it helps us identify opportunities to improve both operational efficiency and the overall client experience.

Thank you again for your partnership and thoughtful review.

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Streamlined Onboarding and a One-Stop Employee Portal"
5/5
What do you like best about VensureHR?

The onboarding process is very streamlined, and the benefits enrollment is as well. The feature our employees appreciate most is the employee portal, which lets them review payroll, benefits, PTO, and 401k all in one place. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

I wish the signed employee onboarding documents were always readily available to us—right there on the portal or employee page—whenever we need to access them. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR
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Thank you for sharing your feedback. We’re pleased to hear that VensureHR has helped streamline your onboarding and benefits enrollment processes while providing employees with convenient access to payroll, benefits, PTO, and retirement information through a centralized portal. We’re also glad to know that our full-service HR solutions have helped reduce administrative workload and allow your team to focus on higher-value priorities.

We appreciate your feedback regarding access to signed onboarding documents. Insights like these help us identify opportunities to further enhance the user experience and ensure clients have efficient access to the information they need.

Verified User in Pharmaceuticals
AP
Verified User in Pharmaceuticals
Small-Business (50 or fewer emp.)
"Dedicated Team of Specialists Makes Vensure a Strong Partner"
4/5
What do you like best about VensureHR?

I like that you’re assigned a team of professionals, and that each person has their own area of specialization. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

I ran into a few issues getting started with Vensure and setting it up so the program aligns properly with our policies. I also wish all of our employee onboarding documents were virtual and included as part of the initial onboarding process, because we still have employees signing some documents in person on paper. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR
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Thank you for sharing your feedback. We're pleased to hear that our team-based approach and dedicated specialists have made a positive impact on your experience. We also appreciate your candid feedback about the initial implementation process and the opportunity to further streamline employee onboarding with a fully digital experience. Your insights are invaluable as we continue enhancing our solutions and delivering a seamless client experience. Thank you for partnering with VensureHR.

Marco V.
MV
Marco V.
Owner
Small-Business (50 or fewer emp.)
"Very Easy to Use—Straightforward Services That Fit My Needs"
5/5
What do you like best about VensureHR?

Very easy to use. Their services are exactly what I need, and everything feels straightforward and convenient. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

So far, I am not dissatisfied with VensureHR overall. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR
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It's wonderful to know that VensureHR has been the right fit for your business. We're delighted to hear that our platform has made payroll management straightforward and provided the ease and convenience you were looking for. Helping our clients simplify their day-to-day HR responsibilities is at the heart of what we do. Thank you for choosing VensureHR and for sharing your experience.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Seamless HR Management with Top-Grade Support"
4.5/5
What do you like best about VensureHR?

I really like VensureHR because it's very easy to use. The system is intuitive, making it simple to navigate. I've had excellent customer service, as everyone I've interacted with—from sales to onboarding and post-onboarding—has been responsive and very helpful. Additionally, the administrative fees are significantly less and more flexible compared to TriNet, which was an unexpected but great discovery after switching. The VensureHR software itself is much better, easier to use, and faster than what we had before. The initial setup was super easy, with the onboarding and sales team facilitating everything smoothly, and we had no issues whatsoever. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

I don't do it very often, but creating custom reports can be a bit confusing. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR
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Thank you for your wonderful review! We're delighted to hear that your transition to VensureHR was seamless and that our onboarding, customer support, and platform have exceeded your expectations. It's especially rewarding to know you've found greater value through our intuitive software, responsive team, and competitive benefits offerings.

We also appreciate your feedback on custom reporting. Insights like yours help us better understand where we can continue enhancing the user experience.

Thank you for choosing VensureHR. We look forward to continuing to support your team as you grow.

Chris T.
CT
Chris T.
Accounting
Small-Business (50 or fewer emp.)
"Review of Services"
2.5/5
What do you like best about VensureHR?

They don't pull the payroll money until the day before payroll. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

I have a credit of $155.00 and I keep emailing and asking how do I use that against an invoice, but never get a response of any kind. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR
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Thank you for your review. We're glad to hear you appreciate our payroll funding process and that Claudia has been able to provide helpful support when payroll adjustments were needed.

We also appreciate your feedback regarding the communication around your account credit. Clear and timely responses are important, and we value you sharing your experience.

Thank you for being a valued client and for taking the time to leave a review.

Chris L.
CL
Chris L.
Owner
Small-Business (50 or fewer emp.)
"Cheaper Than ADP, But Onboarding and Multiple Logins Need Work"
0.5/5
What do you like best about VensureHR?

We signed up because it was less expensive than ADP and now we understand. I should listen to my wife when she says cheaper not always better. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

The onboarding process was not very good and I do not like multiple sites to log into. You should have everything under one site. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR
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We appreciate you sharing your experience and your candid perspective. Your feedback regarding the onboarding experience, platform accessibility, and overall service experience provides valuable insight as we continue to enhance our solutions and client experience. We recognize the importance of delivering a seamless implementation process and intuitive access to the tools our clients rely on every day. Thank you for giving VensureHR the opportunity to support your organization.

Gili P.
GP
Gili P.
Operations Manager
Small-Business (50 or fewer emp.)
"Very User-Friendly Website and Tools, with Responsive AI and Support Agents"
4.5/5
What do you like best about VensureHR?

Very user friendly. Can find anything easily and if not, their AI tool and agents are available, responsive and informative. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

Sometimes it takes a minute to find the right section to look into when interested in a very specific question but that happens very rarely Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR
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Thank you for your wonderful review!

We're delighted to hear that you find our platform easy to navigate and that our AI tool and support team have been responsive and helpful. It's also great to know that VensureHR is supporting your payroll, benefits, vacation tracking, and compliance needs.

We appreciate your feedback about locating specific information and will continue working to make the experience even more intuitive.

Thank you for your trust and partnership!

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Effective Benefits Management with Room for Improvement"
3.5/5
What do you like best about VensureHR?

I like that VensureHR helps keep our benefits at a lower rate. They also assist with questions regarding employees, pay, and any other issues. The process to switch over to VensureHR was pretty easy, and their support group was very helpful. I do enjoy working with the people that I work with, and I've been satisfied with the support we have received so far. Review collected by and hosted on G2.com.

What do you dislike about VensureHR?

We had an issue where one of our employees had to wait for medical benefits longer than necessary because the response took a while. Additionally, during our implementation period, we experienced frustration and difficulty because an employee with VensureHR quit suddenly, and it took a while for their team to inform us. Review collected by and hosted on G2.com.

Response from Kapil Kumar of VensureHR
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Thank you for sharing your experience. We're glad to hear the transition to VensureHR was smooth and that our team has been able to support you with benefits, payroll, and employee-related questions.

We also appreciate your feedback regarding the benefits delay and the communication challenges during implementation. We understand how important timely responses and consistent communication are, and insights like yours help us continue improving our service.

Thank you for your partnership and for trusting VensureHR with your HR needs.