I like that VensureHR seems engaged and wants to do a good job. They have frequently scheduled follow-up appointments with us to ensure our questions are answered. It feels like there's a team we can rely on. Review collected by and hosted on G2.com.

We've been through a lot of transition and different teams working with us. Some teams have skills, some don't. It's been very challenging when our needs have not been addressed. We've had to have very specific and direct conversations about open enrollment or anything specifically to our teams. The initial setup was terribly difficult. We bounced around through different reps, and it was very hard. The HR team sometimes acts in the front, and that hasn't gone well, or it's been confusing for our employees. Review collected by and hosted on G2.com.

The interface is easy to use, and onboarding employees is straightforward. Review collected by and hosted on G2.com.

I’ve had multiple issues with workers’ comp policy payments not being made on time, and most recently my Q1 tax report wasn’t sent in, which resulted in a fine and penalty. While vensure is taking care of it since it was their lapse, I’m disappointed there wasn’t any proactive communication. I had to reach out only after I received the notice. Additionally, this type of issue never happened with the previous company I used, and I wouldn’t expect it to happen here either. Review collected by and hosted on G2.com.

There's a few select team members who actually care, but our onboarding experience was absolutely terrible. Review collected by and hosted on G2.com.

The sales presentation is polished and full of promises, portraying strong support for HR and payroll. In reality, after signing up, the onboarding team experiences high turnover and functions as a short‑term, high‑churn department. Review collected by and hosted on G2.com.

I like having a direct contact with our very own specialist at VensureHR. It's great to have the support of someone outside the company. They make sure we are compliant with labor laws that we might not be aware of, which is very resourceful. The initial setup was pretty easy, and we didn't have to do much on our end, which was a plus. Review collected by and hosted on G2.com.

The customer service could be better. Some representatives are not as responsive and don't respond in a timely manner. Follow up with clients more efficiently. We were with America's Back Office and they merged with VensureHR. That is when our customer service started to decline. Review collected by and hosted on G2.com.

What I like best about VensureHR is their exceptional customer support. The team is incredibly fast, responsive, and always provides a wonderful personal touch. Whenever I need assistance, there is always someone available to help me and immediately direct me to the right people. Review collected by and hosted on G2.com.

The system itself feels a bit outdated and complex to navigate. It can sometimes be difficult and confusing to find what you need, and it would be highly beneficial to have a more modern, intuitive, and user-friendly interface. Review collected by and hosted on G2.com.

It’s a cost-effective platform that includes all the functionality needed to provide payroll and benefits support for a small organization. Review collected by and hosted on G2.com.

From an administrator’s standpoint, the UX feels quite manual. To carry out many tasks effectively, administrators need a strong level of familiarity with how systems like this generally work in order to navigate it successfully. Support is available, but companies will be more effective if they’re able to self-service. Review collected by and hosted on G2.com.

I really like that VensureHR is very prompt and has clear communication. Their efficiency is impressive and as a small business, they really help take some of the stress off of us by handling all of these things. The initial setup was very easy and the team was very helpful in answering any questions we had and helping us get over any of the initial bumps and hurdles that we encountered. Review collected by and hosted on G2.com.

I wish there were fewer fees and such. It would be helpful if there was maybe not as much turnaround in the company. Review collected by and hosted on G2.com.

Historically the way they handle all of my HR needs form payroll to benefits to answering questions and guiding me through challenging situations has been awesome. It is nice to have one team that gets to know my business and guides me through all the HR challenges that come up. Review collected by and hosted on G2.com.

It seems like we are continually getting a new team to work with every few months and each time that happens we get worse and worse support and there are more and more mistakes. I can't even keep track of all the different contacts for all the different companies and that makes it difficult to resolve issues and there have been a plethora of issues lately to the point of it being untenable for us. Review collected by and hosted on G2.com.

I like the personal customer service I receive from VensureHR and the timeliness in processing our payroll. It's important for me to have a good working relationship with the payroll team, and I appreciate how they can give me the specific reports I need. Review collected by and hosted on G2.com.

The biggest downfall is the time difference. Sometimes it's a struggle when no payroll specialist is in our same time zone. A three hour gap makes a big difference. If a situation occurs and the person who handles our payroll has already left for the day, it is an issue. I feel you need to have people who work in our same state or one with an hour's difference. Review collected by and hosted on G2.com.

The transition to Vensure firm CertiPay has been very troubling. Employees have been unable to access their pay stubs for weeks, with no updates available and very little help from support. Review collected by and hosted on G2.com.

Reports are difficult, paystubs are not accessible via website, and none available via mail or email from Vensure Review collected by and hosted on G2.com.