The customer service folks you actually interact with are lovely. But then they will send things to their tax team and it will take them months to clear up an issue Review collected by and hosted on G2.com.

The software is abominable. It's a nightmare from a user experience standpoint - you have to know the right wording in order to be able to search for anything, you never receives confirmation for say, enrolling in benefits, so that you have record of what you enrolled in or that you did enroll in it, and instead it will keep sending you reminders that you need to do it. This leads to all sorts of confusion. Also, every time we have had an issue that needed the tax team's help, it takes months for them to solve it and they never send updates. Review collected by and hosted on G2.com.

Vensure has been a great partner for our business. Their benefits administration and payroll services are efficient, accurate, and easy to manage. The payroll process is reliable and always completed on time, while their benefits administration helps keep everything organized and simplifies enrollment for employees. Their team is responsive, knowledgeable, and quick to assist whenever questions arise. Overall, Vensure has made HR administration much smoother, and I would recommend them to any organization looking for dependable payroll and benefits support. Review collected by and hosted on G2.com.

One area for improvement is response time. While the support team is helpful and knowledgeable, there are occasionally delays in receiving a response, especially during busy periods. Faster turnaround times for support requests would make the overall experience even better Review collected by and hosted on G2.com.

VensureHR has made managing payroll, benefits, and compliance much simpler for our team. Their support staff are responsive and knowledgeable, and onboarding new employees is straightforward through their platform. We especially appreciate having a single point of contact for HR questions, which saves us a lot of time compared to handling everything in-house. The platform itself is easy to navigate and the reporting tools give us good visibility into our workforce data. Review collected by and hosted on G2.com.

The mobile app could use a few more features, and occasionally there is a delay in getting responses during especially busy times of year like open enrollment. The reporting dashboard, while useful, took a little time for our team to fully get used to. None of these have been dealbreakers, but there is room for improvement. Review collected by and hosted on G2.com.

I like that they you are able to log in to their system and quickly download needed reports such as payroll allocation. We also just recently had open enrollment for benefits and it was easy to navigate the system to sign up for our annual benefits. The site is very user friendly. Review collected by and hosted on G2.com.

When we first looked into Vensure HR, we were assured they could beat our current PEO pricing. In the end, that wasn’t the case. We also experienced a lot of turnover among the Vensure employees assigned to our account when we first signed up. Our sales rep stayed the same, but many of the other contacts changed, and it was difficult at first to get timely responses. Review collected by and hosted on G2.com.

Price was better then my previous provider (Engage) Review collected by and hosted on G2.com.

The biggest downsides have been service consistency and account ownership. In our first year we were never assigned a dedicated account manager, and frequent rep turnover meant repeatedly losing context. At one point our payroll rep departed just days after an internal reorg with no handoff, which caused our first-ever late payroll. Onboarding was also never fully completed - standard document templates were never loaded into the system, so new hires started with nothing to sign. Multi-state tax registrations (SC, CA, GA, IL) dragged on for months, roughly 37 weeks in one case, and several written requests for a simple status call went unanswered. Benefits enrollment terms were not clearly communicated up front either - the ancillary plan-year cutoff differed from what had been marketed to us. In practice, resolving issues almost always required escalation rather than proactive service. Review collected by and hosted on G2.com.

ROI for what we receive is good.....UI services have been fantastic! Payroll is good to, though Prism is not intuitive and can be hard to find things if you don't know where to look. The learning curve can be pretty steep. I also really liked having a dedicated service rep that I met with on a monthly basis. When that was happening I found a lot more of the services and got quicker resolution for things. Sue Dowe was amazing! Review collected by and hosted on G2.com.

I don't like that we no longer have that dedicated service rep, it's just our payroll person. Mariel Bates is amazing at payroll, very knowledgeable and helpful, but seems to have her plate full with just payroll. I'm not sure if she can help with all the rest of what we rec'd from Sue Dowe when we had he as a dedicated rep. That said, I have not reached out to her to ask for a monthly meeting and just have been reaching out when issues come up. Sometimes she has time to help and sometimes it takes a bit to get a response. I don't think any of that is really on Mariel though as she doesn't really have the time to provide all of what Sue did. Review collected by and hosted on G2.com.

VensureHR has made managing our U.S. employees much easier. Payroll runs smoothly, the support team is responsive, and having HR, benefits, and compliance in one place saves us a significant amount of time. It's been a dependable partner as we've continued to grow our U.S. team. Review collected by and hosted on G2.com.

Like any platform, there is a learning curve, especially when navigating some of the HR features for the first time. Occasionally, certain requests can take longer than expected depending on the complexity, but overall the support team has been helpful in resolving issues. Review collected by and hosted on G2.com.

The services and support Vensure has provided through the integration have been excellent. They’ve been responsive and helpful, ensuring accuracy and timely updates throughout the process. Pricing has also stayed in line with what was agreed to during the sales experience. The user interface is clear for the average user, though it could be more intuitive and clearer for the admin user. Review collected by and hosted on G2.com.

My only negative experience has been with the timekeeping support, which is handled through a separate UI platform involving their vendor. That part of the process was rough; however, Vensure supported us throughout and helped resolve the issues. Overall, their performance has been excellent, especially given how difficult the implementation with the vendor has been. Review collected by and hosted on G2.com.

The best part of my experience with VensureHR has been working with Ilya. He consistently provides outstanding customer service, responds quickly to questions, and is always helpful in finding solutions. His knowledge, professionalism, and willingness to assist make payroll administration much smoother and less stressful. It's clear that he cares about supporting his clients, and his responsiveness and reliability are greatly appreciated. Review collected by and hosted on G2.com.

We were an Emplicity client before the company was acquired by Vensure, and the experience has changed significantly since the transition. One of Emplicity's greatest strengths was the personal touch—you knew exactly who to call when you had a question or needed assistance, and responses were typically received within hours.

Unfortunately, the transition to Vensure over the past two years has been challenging. The personalized service has largely been replaced with generic email addresses and call centers, making it difficult to get timely support. Response times have increased substantially, often taking days rather than hours, and the experience can be even more frustrating for employees who need assistance.

In addition, our benefits open enrollment process has been difficult the last two years. The enrollment experience has been disorganized and created unnecessary challenges for both administrators and employees. At the same time, benefit costs have increased significantly, leading to concerns about the value being delivered.

While there are still outstanding individuals within the organization—such as our payroll representative, Ilya—the overall client experience has declined compared to what we received prior to the acquisition.

This feedback is intended to highlight areas where restoring a more personalized service model and improving responsiveness could greatly improve the client experience. Review collected by and hosted on G2.com.

I like that VensureHR seems engaged and wants to do a good job. They have frequently scheduled follow-up appointments with us to ensure our questions are answered. It feels like there's a team we can rely on. Review collected by and hosted on G2.com.

We've been through a lot of transition and different teams working with us. Some teams have skills, some don't. It's been very challenging when our needs have not been addressed. We've had to have very specific and direct conversations about open enrollment or anything specifically to our teams. The initial setup was terribly difficult. We bounced around through different reps, and it was very hard. The HR team sometimes acts in the front, and that hasn't gone well, or it's been confusing for our employees. Review collected by and hosted on G2.com.