Automated processes are easy to use once everything is set up. Ability to create color-coded reports so that other, non-Vendor Management, team members can follow along is a life-saver. All this pales in comparison to the representatives we get to work with. For once, I do not dread reaching out for help because when I do 1) my problems are solved, 2) explained, and 3) and followed-up on within the month just to ensure I have no other issues. Review collected by and hosted on G2.com.
Like many risk solutions, you must buy "optional" modules to get the full benefit. I would say the base product/platform is lackluster until you have purchased all the modules necessary (once you purchase one, you will notice that you need another in order to fully utilize the service). Review collected by and hosted on G2.com.