Vendasta Reviews & Product Details

I love the personalized customer support. having a single person that knows and understands my goals and what I'm working on and how to help me get there really helps and reduces the amount of background needed per conversation.

I also like all of the prebuilt templates; from recommended campaigns, to product packaging, and task management, so much of it is already done for you.

The resource center is also a great place to learn and grow with the platform. I have used several of the videos throughout my marketing and my team is required to use the courses as well as the sales aids to continue learning. Review collected by and hosted on G2.com.

The store functionality is still limited. As far as I've noticed I can only share the whole store, which isn't as ideal as being able to share specific categories when linking it to my website.

It would also be kind of cool to limit store access to certain individuals as opposed to positions.

Also the credit card requirement can be a bit difficult for some of my clients as some of them have never owned one. Review collected by and hosted on G2.com.

You can upgrade your business as a marketing expert, or agency to instantly offer next-level enterprise agile marketing and design, plus integrated business tools. Review collected by and hosted on G2.com.

When I first encountered Vendasta, I was researching AI platforms for Web Design, and other uses of AI, specifically using the keywords Whitelabel, AI website builder. I was on a roll, finding software that everyday mums and dads, could almost instantaneously signup for and start a business. Vendasta stopped me in my tracks Review collected by and hosted on G2.com.

Wide range of products and seamless brand integration (as long as you pay for it). Review collected by and hosted on G2.com.

The monthly subscription price difference changes frequently. There is a large gap in communicating Systemwide changes and updates—account reps frequently aren’t informed of system improvements, mods or changes.

There is a significant difference between tiered subscriptions. A current subscription tier will show you ALL of the products you can buy for your clients, but not all are available to you. You can get rejected after reselling, say a website under a low to mid tier, but you’re only rejected after selling this to your Client. In addition, only top tier subscriptions come with fulfillment services. The price structure and their email CRM are challenging and out dated and challenging to understand. They’re also known to change their pricing structure without updating you. Other companies offer similar services without the subscription hassle and are more than willing to white label your work. I’ve been in marketing and communications for 20 years and see a lot of newbies come in kicking the tires. They need to flatten their subscription tiers and screen agencies. Seems like anybody can become an agency today, which will eventually harm the Agency business and those of us who have invested many many years in this industry as a career. Review collected by and hosted on G2.com.

I do not like any of their over priced vendor products. Review collected by and hosted on G2.com.

Their customer service is toxic. Not willing to listen to customer concerns and cater to each unique customer experience. They do not hold their "Vendors" responsible for their product quality. Their membership levels are ridiculous. They waive certain levels higher like they work and you will make more money off of it but really you will be on the hook for it and they are trash products that don't work. Review collected by and hosted on G2.com.

The concept is great until you look under the 'hood'. They seem to have a wide variety of products/services, but that's where the positives end. Review collected by and hosted on G2.com.

Most white lable partners are not 'partners' at all. That is very much the case with Vendasta.

I had perused their offerings to compare to our current offerings. At first glance, I didn't like their packaging. Further investigation showed horrible pricing that would have cut profitability to nil--just way too expensive for a white lable partner. So, I decided to stick with our current partners.

I did like their Reputation Management program and spoke with one of their reps about the need of the client. He confirmed it would be a good fit for them and gave it a try for that one client. Big mistake.

First, it took forever to set up the account. Second, I get into the program and learn that it will be double the cost from what I was told to do exactly what was needed--which had been explained up front. I'm not going to charge the client double the amount, so I lose money on the transaction. I ask to cancel the order and just got a run-around.

Typical--another white lable partner who doesn't realize that they are an extension of your brand and simply don't care. Review collected by and hosted on G2.com.

Avg tool for localised SEO & Promotional service for your business Review collected by and hosted on G2.com.

Their Support sucks

Dashboard is not user friendly

They dont let the customer to cancel the service if customers dont like, they do not even entertain the customer on call or email to cancel.. it is a nightmare if you are thinking for cancelation Review collected by and hosted on G2.com.

The Vendasta team has been great to work with and Josh is always able to respond and assist as we are working through the various products and services. We have been receiving excellent response from our current and new clients that we are bringing on board and appreciate the support that we receive from Josh and Vendasta. Review collected by and hosted on G2.com.

I do sometimes get confused on what services I should be using but that is a learning curve issue Review collected by and hosted on G2.com.

The user-friendly capabilities of Reputation Management in it's latest generation is astonishing. I love the new look. The Overview is incredible. I get to see important statistics at the first glance of this dashboard. Especially the listings. The listings I think are the most remarkable statistic with count on citations and even mentions. Review collected by and hosted on G2.com.

How some features are overlooked such as Reports and how some Products do not communicate with each other. I should be able to share a mention of our business from Reputation Management into Social Marketing. That would be a great aspect to look at. The reports section feels like it can be more interactive. Instead of clicking on a link, I'd much rather click into "Social", "Citations" with windows opening and closing. Not so much just a report with a long passages of information and seemingly infinite scrolling. Not very attractive. Review collected by and hosted on G2.com.

All of the support agents are very knowledgeable and if they don't know an answer they find someone who does. The platform is actually very easy to use and easy to learn. We like all the features being listed in a quick search so that when we are activating products it only takes minutes. Review collected by and hosted on G2.com.

I wish you had 24/7 support or at least longer hours. Some of our clients are on different time zones and work late so when we have an issue during non-US work hours, the support is no longer active.

There are 2 things, being able to log in to WordPress using /wp-admin as some of the clients are hesitant about using a new portal to login and also when developing a WordPress website, when we click preview - a new page keeps popping up instead of refreshing the same window which is kind of annoying when making multiple edits. Too many windows get opened up! Review collected by and hosted on G2.com.

Their support is sensational. They really take the time to help you through any problems. you have and they also help you with understanding case studies to give you context on how to use the platform. There are some unique ways that you can use Vendasta that you may not have originally imagined! Review collected by and hosted on G2.com.

I'm not in love with two things. The first thing is the sales center. The training library should be customizable, and not give access to all products, but only those that are actually. available in the store. When you create an opportunity, you should be able to do this from a "Store like" interface. The dropdown menu is not as useful for new salespersons. The Sales manager should have the ability to activate products on clients accounts. The second issue Is found in the marketing tab for basic partners. You won't be able to create new campaigns or edit the existing preloaded campaigns at the basic partner level. Review collected by and hosted on G2.com.

The idea is pretty much the only thing I like about Vendasta now. They used to have great SEO and local products and now it's just overpriced outsourced garbage. Review collected by and hosted on G2.com.

-Huge paywall for anything worth anything (like websites and automation)

-Terrible customer service that lies to you

-Salespeople who will blow up your phone every month for a year if you sign up on anything and then ghost you as soon as you put your credit card in

-Removed all of the SEO offerings they had before, probably only offering them to the people paying 1k / mo.

-The software is clunky and terrible. I'm a very tech savvy marketer, and I had trouble even buying a single product or adding it to my shop. Review collected by and hosted on G2.com.

Their team is quick to respond and are willing to go the extra mile to learn about the nuances of my business. In my business, rapid responses are very important in order to have happy customers. Review collected by and hosted on G2.com.

I'd like the onboarding process to be more robust since we operate a very niche company within healthcare. While their team is knowledgeable, we have had some back and forth explaining the differences in our type of healthcare model versus the traditional US system. Review collected by and hosted on G2.com.

The ease of submitting your business listings to hundreds of websites with just a few clicks. Review collected by and hosted on G2.com.

The ever changing categories that do not always align with the categories of Google/Yahoo/Others. Review collected by and hosted on G2.com.

Their partner dashboard had a good UI and was easy to use.

The sales people were always nice, but the way they sell their product is too aggressive. Review collected by and hosted on G2.com.

My main problem with Vendasta was how I was sold into the platform initially. They cold-emailed me, and I did the first meeting with their business development person. I was coming off a not-so-great experience with YEXT and looking for listings management solution.

I don't feel the full weight of their partner pricing was outlined. In fact, it was glossed over.

I received quite a shock when the first invoice came!

And I was locked into a contract. Shame on me for not reading the fine print.

I decided to make the best out of it and tried using their social media management services. My clients were very unhappy with the work -- who wouldn't be when the name of the business was misspelled twice on two different accounts. It made me look bad.

Still, despite a material breach of contract, I could not get out of it.

Their accounting team is beyond aggressive. Ironically, it turned out to be just like the bad experience I had at YEXT.

The SEO services outsourcing option was of shocking low quality.

I understand they have since switched to another outsourced SEO services provider.

Ultimately, the product itself doesn't live up to its hype because of the steep Digital Agency price considering the quality of service that I received. Review collected by and hosted on G2.com.

I like how it lists all our clients in one place and the ticketing system is easy to navigate.

Also, I like that the reputation management can be done through one portal.

Vendasta Local is also very easy to set up for Local SEO and ensuring that your NAP is the same across the internet. It made the process a lot less of a hassle. Review collected by and hosted on G2.com.

At times, when you type in key words into the CRM, it will not bring the match up until you write EXACTLY what the title says.

You can do things through one portal but it does not solidify it down. Let me explain,

if multiple people comment or like the same post, it shows up individually on Vendasta. Therefore, you are liking and responding to multple comments and likes on the same thread but they are show as individual on Vendasta. Review collected by and hosted on G2.com.

Vendasta has been extremely easy to use. The platform is accessible to everyone in our company, no matter where they are located. The help system is extensive, and using the chat has given us almost immediate solutions to our problems. Review collected by and hosted on G2.com.

There have been a few limitations to our needs. We had to work around the markets to make it work for us. However, with guidance from their help team, we solved that as well. Review collected by and hosted on G2.com.

The core of Vendasta is the "Partner Center" which is a well thought out and implemented CRM tailor made for managing the full spectrum of marketing activities. Partner center has both and administrative, sales, operational, and customer facing components. It strikes a good balance of specialization to the domain while maintaining flexibility that will accommodate a variety of business needs. The executive reports, which are actively being developed and improved, are a powerful tool to help agencies manage their client relationships. Review collected by and hosted on G2.com.

The snapshot report is powerful as a sales tool, but I don't believe the per use model is correct. I think the information in here could be much more robust, and for the recurring fees to partners I think the per report charge is far too high. Review collected by and hosted on G2.com.

Vendasta is amazing, I have looked at numerous marketing solutions providers and they stand out above the crowd with their innovation and market leadership. I am always learning and looking for new solutions and Vendasta leads the way. Review collected by and hosted on G2.com.

The pricing structure can be improved, I have spoken with another company - SEOreseller.com and OneLocal, they have easier pricing structures to get started. Review collected by and hosted on G2.com.

VendAsta's team has passion for their service and their industry from the CEO to the front line leaders! They never say no to idea's but encourage the end user to give continual feedback to help make their service better and more efficient for the partners and end users. Review collected by and hosted on G2.com.

I am at a loss for words! I cannot think of anything that I dislike about VendAsta. Review collected by and hosted on G2.com.

Vendasta's best feature is definitely how it is able to encourage clients to leave a review. That's all we use it for anyway. Review collected by and hosted on G2.com.

Some parts of the user interface are not very intuitive. I remember having a hard time figuring out why the reviews widget was not working. I know its an add-on, but I could not find where to add it on at first. Review collected by and hosted on G2.com.

I love the fact that i was able to use their "free" tier to offer services to clients before i had a lot of revenue coming in. These services were easy to deploy and i was able to purchase them as needed, when MY clients paid me. Review collected by and hosted on G2.com.

Some of the services are overly simplistic. I manage the websites i was building with their wordpress service and the customer "login/logout" screens were interfering with a plugin for logging in to the website itself. Some of the other services are like this too, designed to be used by the client by themselves so if you are the one managing the services you sell, it can be frustrating at times Review collected by and hosted on G2.com.

I like how I have a product that I can sell to my client base without having to invest lots of money in development. I also like how staff at Vendasta are willing to help when there is a problem. Review collected by and hosted on G2.com.

The reputation management interface, whilst it has improved over the last year, is not a well thought out piece of software.

Trying to explain it to my clients is difficult. Why on earth they have separated the gathering of reviews ( customer voice ) from the reviews themselves ( reputation mannegement ) is beyond me.

The product is good and is a well received concept when speaking to my clients. However, you then demo the product them and you find yourself saying a lot of “ click here, go here, then to do this go here “ etc.

The user journey for reputation management/ customer voice is horrible. It’s a shame as it could be so much better.

Also, being given the opportunity to feedback on a product when you are the one using it so much would be good. Review collected by and hosted on G2.com.

My favorite thing about Vendasta is that they are constantly adding products and updating the software to make it easier for us as a business to resell. They make it so simple to setup a "marketplace" of apps that we can then resell to our clientbase. Review collected by and hosted on G2.com.

My only dislike, if I really had to pick one, would be that we had some issues importing a bunch of our sites from our old server into Vendasta's Website Pro. Their support has been very helpful and they were able to fix all issues in a timely manner. Review collected by and hosted on G2.com.

We recently began working with Vendasta. The customer service that we have received has been outstanding. Every time we ask a question, we are promptly provided with not only answers but real-world applications and advice. Vendasta has accumulated significant experience over time and freely shares this information with its partners. Review collected by and hosted on G2.com.

Part of our agreement included 100 SnapShot reports. We absolutely love these reports, and they are an incredible sales tool. Unfortunately we are only allocated 20 per month. Not a huge issue, but would be nice if we could use more than our monthly allocation. Review collected by and hosted on G2.com.