My main problem with Vendasta was how I was sold into the platform initially. They cold-emailed me, and I did the first meeting with their business development person. I was coming off a not-so-great experience with YEXT and looking for listings management solution.
I don't feel the full weight of their partner pricing was outlined. In fact, it was glossed over.
I received quite a shock when the first invoice came!
And I was locked into a contract. Shame on me for not reading the fine print.
I decided to make the best out of it and tried using their social media management services. My clients were very unhappy with the work -- who wouldn't be when the name of the business was misspelled twice on two different accounts. It made me look bad.
Still, despite a material breach of contract, I could not get out of it.
Their accounting team is beyond aggressive. Ironically, it turned out to be just like the bad experience I had at YEXT.
The SEO services outsourcing option was of shocking low quality.
I understand they have since switched to another outsourced SEO services provider.
Ultimately, the product itself doesn't live up to its hype because of the steep Digital Agency price considering the quality of service that I received. Review collected by and hosted on G2.com.