# Vendasta Yesware Reviews **Vendor:** Vendasta **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.4/5.0 **Total Reviews:** 821 ## About Vendasta Yesware Vendasta Yesware is a sales outreach solution that helps you with email tracking, automated sales sequences, email templates and sales automation. It works out of your Gmail or Outlook inbox and syncs activities to the CRM, empowering sales reps and managers to drive better results without switching tabs, systems, or workflows. From the first cold email until you close the deal, know what’s working, who’s ready to buy, when to follow up and what messaging to use. It’s simple to set up and easy to use, helping you close more deals without the complexity of “enterprise” sales software. Companies like Netbrain, General Assembly and BMO use Yesware for sales. To learn more, visit www.yesware.com. ## Vendasta Yesware Pros & Cons **What users like:** - Users commend the **reliable outreach capabilities** of Yesware, enhancing their cold-email automation and campaign management. (4 reviews) - Users find Vendasta Yesware's **intuitive design and comprehensive features** invaluable for managing customer journeys and campaigns. (4 reviews) - Users highlight the **easy scheduling** feature of Vendasta Yesware, making email outreach efficient and reliable. (3 reviews) - Users love the **scheduling** feature of Vendasta Yesware, finding it reliable and essential for effective outreach campaigns. (3 reviews) - Users appreciate the **reliable automation** features of Yesware, citing effective scheduling and outreach capabilities. (2 reviews) - Connectivity (2 reviews) - Users value the **CRM integration** of Vendasta Yesware, enhancing their campaign management and prospect tracking capabilities. (2 reviews) - Users value the **ease of use** of Vendasta Yesware, finding it intuitive and reliable for cold email automation. (2 reviews) - Google Integration (2 reviews) - Users value the **seamless integrations** of Yesware with Salesforce and Gmail, enhancing their email outreach capabilities. (2 reviews) **What users dislike:** - Users express frustration over the **lack of support** and unresolved issues with Vendasta Yesware's features. (2 reviews) - Users face **poor customer support** , often experiencing unresponsive service and unresolved technical issues with Yesware. (2 reviews) - Users struggle with **poor support** , facing unresponsive tickets and unresolved issues with the product's features. (2 reviews) - Users are frustrated by the **lack of responsive account management** , complicating subscription upgrades and support access. (1 reviews) - Users experience **change resistance** due to the lack of one-on-one onboarding and limited technical support with Yesware. (1 reviews) - Complex Settings (1 reviews) - Users find the **contact importing process frustrating** , with limited support and responsiveness during subscription upgrades. (1 reviews) - Users report frequent **email issues** with Yesware, including disconnects and uncertainty about email delivery and tracking. (1 reviews) - Expensive Subscriptions (1 reviews) - Feature Issues (1 reviews) ## Vendasta Yesware Reviews ### 1. If I could give 0 stars I wouold **Rating:** 0.0/5.0 stars **Reviewed by:** Agnė . | Founder , Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Vendasta Yesware?** There are only a few things I like about yesware and those are scheduling and reminders. **What do you dislike about Vendasta Yesware?** No support. Product is fauly and not working. I am paying for features that are not working and waiting for a response from them (with noresponse). The main feature that I am using is simply not working (it used to be working). If there was a support maybe they could solve this. Unfortunately, no one is responding to the support tickets. You are better off with MixMax. **What problems is Vendasta Yesware solving and how is that benefiting you?** At the moment not solving anything as the tool is simply not working (campaigns feature).I was using it for scheduling mass email campaigns to potential affiliates with follow ups. ### 2. You do indeed get what you pay for **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Vendasta Yesware?** The price but revisit the title of this review to understand. **What do you dislike about Vendasta Yesware?** Where to start: - UI/UX is ridiculously not well designed and outdated - Code is rife with errors and conflict - Can't trust the data that's for sure - Customer service is lacking the customer service part of their job **What problems is Vendasta Yesware solving and how is that benefiting you?** Early stage startup , not my first, and I've had a couple of exits. I had familiarity with their product and was leveraging it for email campaign activities and metrics thereafter. ### 3. Used to be good ! Now horrible **Rating:** 0.0/5.0 stars **Reviewed by:** Alex K. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Vendasta Yesware?** They advertise that they have notifications system - where you can put alert to revisit your messages. But they keep on not alerting at the right time and keep on missing times. For example we put alert to remind us of an email on November 2nd - and just got a reminder today - Dec 14th - 6 weeks later! We have missed a few very important deadlines because of this. Horrible horrible horrible! Do not use! **What do you dislike about Vendasta Yesware?** Reminder Alerts do not work! Beware - they keep on delivering it late!we put alert to remind us of an email on November 2nd - and just got a reminder today - Dec 14th - 6 weeks later! We have missed a few very important deadlines because of this. Horrible horrible horrible! Do not use! **What problems is Vendasta Yesware solving and how is that benefiting you?** when people open your email - and alert system but now it does not work we put alert to remind us of an email on November 2nd - and just got a reminder today - Dec 14th - 6 weeks later! We have missed a few very important deadlines because of this. **Official Response from Jenny Keohane:** > Hi Alex, This is Jenny from Yesware. We are so sorry you experienced this issue with our Reminders feature. I’ve followed up with the team and the issue you were experiencing has been fixed and will be closely monitored going forward. We apologize again for the inconvenience and appreciate you still being an active customer. We will follow up with you to ensure everything is running smoothly again. Thank you. Best, Jenny ### 4. Not what it used to be. Bait and switch product. $1,000s per year if you have a team of more than 2 **Rating:** 0.0/5.0 stars **Reviewed by:** Clay M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2021 **What do you like best about Vendasta Yesware?** Been using for 4 months and I want out. The integration is user friendly but invasive and hard to uninstall if you change your mind. Sales service is top notch but support is awful. **What do you dislike about Vendasta Yesware?** The tracking is not that sophisticated especially for the price. They bait you into the entry level program and never tell you the capacity for email blast is only 20. So you have to upgrade. Yesware is so overpriced. Be prepared to spend $1,000s of dollars every year if you have 2 or more people on your team. I have 7 sales employees and I'm so mad about the bait and switch tactics. I want a refund. They have gotten away from the basics. **What problems is Vendasta Yesware solving and how is that benefiting you?** The tracking only works if you do not send or cc more than one recipient. I'm sure Yesware has an answer for this if you want to upgrade to their premium diamond ultra platinum account. ### 5. If there were less than a 0 I'd give their support that **Rating:** 0.5/5.0 stars **Reviewed by:** Zack O. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2019 **What do you like best about Vendasta Yesware?** Email tracking and sending with follow ups **What do you dislike about Vendasta Yesware?** The service to mark individual messages to followup later was not working. I told them, they emailed me back and forth and couldn't debug, so offered to hop on a call. They gave me a calendar, i scheduled and THEY DIDN'T SHOW UP! Then i emailed them (they didn't apologize) and told them they stood me up and gave them my calendar and they stood me up AGAIN. **What problems is Vendasta Yesware solving and how is that benefiting you?** the support is literally the worst i've ever had in my life. It is one thing to not be available, a completely other thing to stand someone up twice for a meeting to help them debug a problem. ### 6. Stay away **Rating:** 0.0/5.0 stars **Reviewed by:** David C. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Vendasta Yesware?** MailMerge WAS a good tool 2 years ago... I would have continued using MailMerge if I could send more than 200 emails at a time AND if it supported my signature. Alas.... **What do you dislike about Vendasta Yesware?** Then they got my curiosity with Campaigns which is a brilliant idea, executed amateurishly. It is incredibly poor on performance and riddled with bugs. You can't edit existing campaigns even though it tells you that you can. The changes aren't saved and worst of all, once the now-wrongly-setup campaign starts, there's no way of stopping it. They are charging you 35USD so that YOU can be their QA... Also, Support between 9-15 Eastern time? Really? What if you can't stop your campaign at 6am European Time and you need assistance? **Recommendations to others considering Vendasta Yesware:** Use another tool that has better integrations with Pipedrive, Salesforce, Gmail, Zoom us., Calendly, etc. STAY AWAY from Campaigns. It's a disaster. **What problems is Vendasta Yesware solving and how is that benefiting you?** It is not a solution solver. It's more of an inconvenience. Like a small toddler that you have to CONSTANTLY monitor not to get hit by a car...instead of being independent, easy to setup, reliable tool. **Official Response from Jenny Keohane:** > Hi David! This is Jenny from Yesware. Thanks for your review in January. We're sorry to hear that you were disappointed with the Campaigns experience you had back then. I wanted to reach out to let you know that we heard you and have worked over the past 6 months to make all of the improvements that you have pointed out. We have added the ability to pause campaigns and edit them after they have begun. We have also extended our customer support hours to 8pm eastern and added weekend coverage. We've worked hard to make Campaigns as enjoyable and easy-to-use as possible. Here's a link to our most recent update: https://www.yesware.com/blog/recipient-view/ Please reach out to me personally if you have any questions: jkeohane@yesware.com Thanks so much, Jenny ### 7. Datadog SDR **Rating:** 1.0/5.0 stars **Reviewed by:** John L. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2018 **What do you like best about Vendasta Yesware?** I think that it does a somewhat decent job of organizing my touchpoints and workflow. It has an integration with Salesforce which is useful .Email tracking is ok. **What do you dislike about Vendasta Yesware?** It is constantly lagging, glitching, etc and is overall a really slow tool. I find myself waiting for Yesware to pick up the pace alongside the other tools/integrations that I use every day. **What problems is Vendasta Yesware solving and how is that benefiting you?** It is useful in the sense that it shows when to reach out to prospects and gives me insight into their activity. But it is only so useful when it is constantly in error and you do not trust its insights 100%. **Official Response from Jenny Keohane:** > Hi John, This is Jenny from Yesware. Thanks for your feedback in December. A lot has changed over at Yesware since you've left your review and we have improved our performance a ton. We've poured a lot of resources into making customer's experiences much smoother. If you're still using Yesware, please reach out to me at jkeohane@yesware.com to let me know if these problems have improved. If you're no longer a customer, I'd love to give you a free trial to check out these improvements. Thanks! Jenny ### 8. Platform does NOT work-save your reps from embarrassing themselves! **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Vendasta Yesware?** Nothing, platform is trash. You will lose opportunities trying to use this junk **What do you dislike about Vendasta Yesware?** Preview function does not work. Despite the emails looking great in the preview, they were completely distorted when they were sent out. Our team spent dozens of hours building lists, all to have prospects receive a sales email that was a complete disaster. I will NEVER consider YW again, what a joke! **Recommendations to others considering Vendasta Yesware:** Don't waste your time or money! **What problems is Vendasta Yesware solving and how is that benefiting you?** None! We lost business ### 9. Automated outreach that does not work as it should **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about Vendasta Yesware?** I think the UI is easy to understand as well as the email notifications when a recipient opens your message. The other aspect of the solution I like is that they have manageable touchpoints for in-flight cadences that other solutions like this do not provide. **What do you dislike about Vendasta Yesware?** The fact that you cannot simply send messaging out that follows the template you created. I had well over 100 emails sent out with strategic messaging and the individuals first name had someone else's first name in front of theirs for all emails associated with that cadence. Looked very unprofessional and the the preview of the template did not reflect that was how the messaging would look. **Recommendations to others considering Vendasta Yesware:** Ask for a trial before committing. Ensure you like their UI quality of support is there as I have tried connecting with their support team without any luck. **What problems is Vendasta Yesware solving and how is that benefiting you?** I was trying to solve streamlined outreach to my prospects and clients. The only benefits I have realized is that there are other solutions out there that make this process way easier. **Official Response from Jenny Keohane:** > Hi there, This is Jenny from Yesware. Thanks for your feedback in April. I'm sorry you didn't have a good experience with Templates. A lot has changed with Yesware since you left your review and we've done a complete makeover to Templates! We have a new user interface and we rebuilt how the function works, getting rid of all bugs. If you want to try it out, I can set you up with a free trial. If you need anything, my email is jkeohane@yesware.com. Thanks! Jenny ### 10. Mail Merge Fail! **Rating:** 0.0/5.0 stars **Reviewed by:** John H. | Ghostwriter for Hire, Writing and Editing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2018 **What do you like best about Vendasta Yesware?** I liked when it worked for a few months. **What do you dislike about Vendasta Yesware?** I have been unable to use YesWare mail merge in either of my accounts for over half a year! I paid $1000 and 100% of the time the mail merge fails. 100% useless and waste of money! **Recommendations to others considering Vendasta Yesware:** Don't bother with mail merge. It doesn't work and if it does Gmail will likely cancel your account. I received many Gmail warning messages to that effect. **What problems is Vendasta Yesware solving and how is that benefiting you?** Email automation. **Official Response from Jenny Keohane:** > Hi John, This is Jenny from Yesware. Thanks for your feedback last June and I'm sorry for your frustration. A lot has changed over at Yesware since you left your review and I wanted to update you on the improvements we've made to Mail Merge! Mail Merge has become Campaigns and offers the same benefits of Mail Merge plus more. Here's a Campaigns Overview we have on our product training page: https://yesware-1.wistia.com/medias/3jqk4g4s1d If you would like a free trial to check out these changes, or have any questions, my email is jkeohane@yesware.com. Thanks, Jenny ### 11. Poor customer service **Rating:** 0.5/5.0 stars **Reviewed by:** Alister R. | Director of Product Innovation, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Vendasta Yesware?** It is a simple integration to gmail. This way I can do what I was doing without too much changes to my day to day routine. The salesforce integration is a nice feature. **What do you dislike about Vendasta Yesware?** Poor customer service, once you have signed up and paid they dont bother to clarify, help introduce any new features etc. Attention is only paid till you are a prospect. No integration to anything other salesforce. We use zoho and there is nothing we can do to integrate Yesware data to Zoho, have tried to communicate multiple times to see if something can be done regarding this. But to no avail. Pricing is opaque, they keep discounting for folks who have not signed up, but don't incentivize for existing customers. **Recommendations to others considering Vendasta Yesware:** No point wasting money here. Look at other options which are both cheaper and better. **What problems is Vendasta Yesware solving and how is that benefiting you?** Bulk email sending. Managing email templates **Official Response from Jenny Keohane:** > Hi Alister! Thank you for your review. We have worked hard at improving our customer service in the past year and have made a ton of improvements. We've extended our support hours from 9am-8pm eastern and added weekend coverage. Our first response time is under 2 hours and we have a customer satisfaction rate of over 98%. We are available via email and phone and have launched a training portal on our website that has product training for every feature. We're sorry to hear about your past frustration. We'd love the chance to change your mind with our recent improvements. If you have any questions or would like a free trial, please reach out to me at jkeohane@yesware.com. Thanks! Jenny ### 12. bullsh*t app **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2017 **What do you like best about Vendasta Yesware?** nothing - it shows who has opended your email and tracks email activity across the team. activity is not clean data though as it counts ooo as opens. **What do you dislike about Vendasta Yesware?** that i paid for a year and they wont be honorable about refunding money when i have to buy another tool to send sequences out. the buggy interface, that it shuts my email down often or sends blank email. **Recommendations to others considering Vendasta Yesware:** create an opt out in the contract to save yourself the aggravation of being locked into a contract if it doesnt work for you. **What problems is Vendasta Yesware solving and how is that benefiting you?** No they have not- we are not able to automate sequences. The only thing we are using it for are template performance and to see who is opening emails. ### 13. Great Technology Extremely bad customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Darrell E. | Personal Storytelling for CEO's who want to be Thought Leaders: Driven by Data, Research AI &EI, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2017 **What do you like best about Vendasta Yesware?** It work greats, but customer service sucks, they should do something for you when they drop the ball. **What do you dislike about Vendasta Yesware?** Sales and customer service are always trying to pass the buck, no one wants to help, if they do not have your money yet it goes to sales right, if your a paid customer it is support. **Recommendations to others considering Vendasta Yesware:** Only if you connect with people on LinkedIn first. **What problems is Vendasta Yesware solving and how is that benefiting you?** It is important to know when people open your emails **Official Response from Jenny Keohane:** > Hey Darrell! This is Jenny from Yesware. I'm reaching out to let you know that a lot has improved with Yesware since you've left your review. We're sorry for letting you down, but our customer service has gotten significantly better! We've extended our support hours from 9am-8pm eastern and added weekend coverage. Our team has expanded and we now have a customer satisfaction rate of over 98%. We also launched a training portal on our website that has product training for every feature. We are sorry for your past experience with Yesware. If you want to give us another chance, I'd love to set you up with a free trial. Please reach out to me at jkeohane@yesware.com with any questions. Thanks! Jenny ### 14. Absolutely worthless if you live in Australia **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2016 **What do you like best about Vendasta Yesware?** - It's features are good if they work. - I have used it before in Singapore and had success. - Great to keep up with clients, email opens, do drip campaigns when it works. - Can help you identify more likely prospects and have a view of your prospecting funnel. **What do you dislike about Vendasta Yesware?** - They don't have the bandwidth to work in Australia- continuously times out. - All of my other SaaS applications work fine (Salesforce, Xero, Autopilot, etc.), but Yesware works only intermittently. - You can get to the end of an activity and then you get stuck if it needs to connect with their server/cloud- sometimes you can send, sometimes you can't and have to start over. - A good tool when it works, but when it can only work 20% of the time. **What problems is Vendasta Yesware solving and how is that benefiting you?** Sales tracking when people open and click on emails. Drip campaigns using their mail merge. Template emails using email templates. ### 15. Used for two months, doesn't integrate well with Outlook -especially on Mac **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2016 **What do you like best about Vendasta Yesware?** Being able to track emails, upload templates, and communicate with the Yesware staff **What do you dislike about Vendasta Yesware?** It always made my Outlook crash and once I got a Mac it was even worse. **Recommendations to others considering Vendasta Yesware:** I would recommend being able to test Yesware with your email provider before purchasing and implementing. You want to make sure that all of your sales team is using it and can track emails in the same way. Also, if customer success managers are going to implement the software they should also be trained on how to use templates and upload them. Sometimes organizations invest in technology for their sales teams and forget abou tusing it on the customer side as well. It's just as important for our customer success team to be able to see if their customers open their emails as it is for new business. **What problems is Vendasta Yesware solving and how is that benefiting you?** Trying to be able to track emails to prospects, see when they opened them, how often they go back to an email and open it, etc. ### 16. Annual Pricing **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2015 **What do you like best about Vendasta Yesware?** Tracking better than most other apps out there. Reminders are nice and analytics are great too. **What do you dislike about Vendasta Yesware?** Had quite a few problems measuring response results. NEW PRICING MODEL to use any of the actually useful enterprise feature, mail merge, salesforce sync, click-to-call, require UP-FRONT ANNUAL PAYMENT. **What problems is Vendasta Yesware solving and how is that benefiting you?** Outlook-SFDC sync, Mail Merge, and Click-to-call, its is possible to set all this up for free in outlook but challenging. ## Vendasta Yesware Discussions - [Is there a plan to make a better individual package for a single person that contains more but not all the features offered through Yesware?](https://www.g2.com/discussions/is-there-a-plan-to-make-a-better-individual-package-for-a-single-person-that-contains-more-but-not-all-the-features-offered-through-yesware) - 1 comment, 1 upvote - [How does Yesware email tracking work?](https://www.g2.com/discussions/email-tracking) - 1 comment, 1 upvote - [Mac OS X + Office 365](https://www.g2.com/discussions/mac-os-x-office-365) - 2 comments, 1 upvote - [What is Yesware used for?](https://www.g2.com/discussions/what-is-yesware-used-for) - 1 comment - [Is yesware safe?](https://www.g2.com/discussions/is-yesware-safe) - 1 comment - [View Vendasta Yesware pricing details and edition comparison](https://www.g2.com/products/vendasta-yesware/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-06-14+18%3A30%3A04+-0500&secure%5Bsession_id%5D=a5ad4e74-7489-4d87-ab06-0f005cac80a5&secure%5Btoken%5D=48060219e5f10eee9688cb6a8235ffff799cdd981cffd98094914515715e783b&format=llm_user) ## Vendasta Yesware Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) ## Vendasta Yesware Features **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics** - Open Rates - Link Activity - Attachment Activity **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Branding - Links **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Integrations** - Multi- Calendar Integration - Video Conferencing **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction ## Top Vendasta Yesware Alternatives - [Cirrus Insight](https://www.g2.com/products/cirrus-insight/reviews) - 4.2/5.0 (1,467 reviews) - [Mixmax](https://www.g2.com/products/mixmax/reviews) - 4.6/5.0 (1,434 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,638 reviews)