Steve d.
SD
Steve d.
Founder
Small-Business (50 or fewer emp.)
"24/7 support with minutes. never leaves a case open."
5/5
What do you like best about Vendasta AI Platform?

The engineers’ experience and responsiveness really stand out. They’re willing to negotiate contracts and provide strong rebranding support, including tools, videos, and slide decks. They also help with meetings with new customers, along with onboarding and training for both team members and new customers. Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

To be honest, I can’t really say much about this. I would have said it was the foreign currency charge on my card, but they resolved that through stripe. Review collected by and hosted on G2.com.

Response from Bill Johnson of Vendasta AI Platform
Edit edit

Steve, thanks for your kind words and your excellent review. We place a real priority on customer service and support, and we appreciate you taking note of that focus.

We are continually making improvements to our platform (like the foreign exchange) and we have some incredibly exciting upgrades coming throughout 2023. Thanks for your support of Vendasta.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"AI Products That Really Help Small Businesses"
5/5
What do you like best about Vendasta AI Platform?

The unique features of the chatbot to the AI receptionist are tools that are easy to use for businesses. Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

The only thing that I dislike has nothing to do with the user interface, but the fact that to get a full demo, you need to pay for the product. I think that's a bit frustrating. Review collected by and hosted on G2.com.

Response from Vendasta Marketing of Vendasta AI Platform
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Thank you for the feedback! It’s great to see our AI receptionist and chatbot helping you drive results for local businesses. We appreciate the feedback on our demo process—we're committed to making our technology easy and accessible, and we'll keep your comments in mind as we work to relentlessly automate and improve the onboarding experience.

Gene M.
GM
Gene M.
President
Small-Business (50 or fewer emp.)
"Comprehensive Platform with Outstanding Service"
4.5/5
What do you like best about Vendasta AI Platform?

It is comprehensive, but what i like best is the service Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

too many features and sometimes too complicated Review collected by and hosted on G2.com.

Response from Vendasta Marketing of Vendasta AI Platform
Edit edit

Thanks for the feedback! We’re really glad the service has stood out for you. Supporting our partners is something we take seriously. As we continue to add capabilities, we’re focused on making the experience easier to navigate and better supported along the way. We’re glad we can provide tools and support that would otherwise be difficult to build in-house.

Juan David H.
JH
Juan David H.
Digital Marketing Manager
Small-Business (50 or fewer emp.)
"Serves Its Purpose, but Feels Backwards Compared to Other Platforms"
2.5/5
What do you like best about Vendasta AI Platform?

Its okay, it serves its purpose, its just that it is lacking to be really mindblowing Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

It feels kinda backwards compared to other platforms, just not there yet Review collected by and hosted on G2.com.

Response from Vendasta Marketing of Vendasta AI Platform
Edit edit

Thank you for your honest feedback. We appreciate you recognizing how Vendasta helps organize your leads and customers, and we hear your concerns about the platform’s pace of innovation. Delivering a standout, future-ready experience is a top priority for us, and candid input like yours is essential as we continue to evolve. We’re always working on improvements, and your insights guide our efforts to better serve you and your business.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Quick Answers When You Need Them"
4/5
What do you like best about Vendasta AI Platform?

I really enjoy how quickly it answers the questions I have. Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

Sometimes, I still prefer talking to an actual human being. Review collected by and hosted on G2.com.

Response from Vendasta Marketing of Vendasta AI Platform
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Thank you for your feedback. We're pleased that Vendasta AI Platform has been helpful in addressing your billing questions and providing quick responses. We understand the value of human interaction and are working to enhance our customer service experience.

Mandeep K.
MK
Mandeep K.
Senior Manager, Software Engineering
Enterprise (> 1000 emp.)
"Polished CRM with a Smooth, Well-Navigated Workflow"
5/5
What do you like best about Vendasta AI Platform?

CRM tool pretty polished and proper navigated workflow Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

Nothing as of now. Probably licensing cost on bit higher side Review collected by and hosted on G2.com.

Verified User in Broadcast Media
AB
Verified User in Broadcast Media
Small-Business (50 or fewer emp.)
"Vendasta: AI Tools"
3.5/5
What do you like best about Vendasta AI Platform?

I appreciate the tools at our disposal! While I have not implemented the AI Platform yet and need to explore it more fully to see how it would best fit our business model, I am most looking forward to how it could streamline replies to customer inquiries. Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

Nothing as of yet; I am looking forward to exploring it more fully and appreciate that it gathers everything in a knowledge base. Review collected by and hosted on G2.com.

Response from Dani Wawryk of Vendasta AI Platform
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We're glad you're enjoying your experience with Vendasta's products and teams, The Rock 98.5 team! Thanks for the kind review.

Verified User in Media Production
AM
Verified User in Media Production
Small-Business (50 or fewer emp.)
"Easy to Use, Great Value, and Outstanding Support"
5/5
What do you like best about Vendasta AI Platform?

The ease of use, coupled with a very attractive pricing plan, makes it the perfect partner in our digital sales efforts. Their support and onboarding are two outstanding features. Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

We haven't found anything we dislike about it. Review collected by and hosted on G2.com.

Response from Vendasta Marketing of Vendasta AI Platform
Edit edit

Thank you so much for the review! We’re excited to hear that our ease of use, pricing, and support have helped fuel your digital sales efforts, and that onboarding set you up for success right from the start.

It’s wonderful to know that Vendasta is making limited-run and one-off campaigns easy to manage for your team. We’re grateful to be your partner and are always here to support your growth!

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Always-Available Account Manager Who’s There When You Need Help"
4.5/5
What do you like best about Vendasta AI Platform?

I really appreciate always having access to our Account Manager, who’s available to help whenever I have questions. Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

I wish we had more insight into how our customers are doing overall, especially clearer visibility into how much we’ve helped them and the impact we’ve had. Review collected by and hosted on G2.com.

Response from Vendasta Marketing of Vendasta AI Platform
Edit edit

Thank you for the review! We’re thrilled to hear that your Account Manager is providing great support and that the platform is driving sales for your company. We are currently focused on erasing complexity around data to give you a clearer "holistic story" of the impact you’re making for your clients.

Our Executive Reports are designed to do exactly that by surfacing proof of performance, but we are also relentlessly automating more deep-dive analytics so you can always see the value you're delivering "out-of-the-box." We’re excited to keep growing with you!

Eric H.
EH
Eric H.
"User-Friendly Platform with Intelligent Chat Integration"
4/5
What do you like best about Vendasta AI Platform?

I find the Vendasta AI Platform really easy to use. I also like the Chat GPT integration because their responses seem to be intelligent. The initial setup was fairly easy. Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

I'm not familiar enough with it. Review collected by and hosted on G2.com.