# Best Auto Dialer Software ## How Many Auto Dialer Software Products Does G2 Track? **Total Products under this Category:** 174 ### Category Stats (Aug 2026) - **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** telecrm (+2.47%) - Among all products in this category, telecrm recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Auto Dialer Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 47,400+ Authentic Reviews - 174+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Auto Dialer Software ![G2 Grid® for Auto Dialer Software plotting products by satisfaction and market presence](https://www.g2.com/categories/auto-dialer/grids.png?focus%5B%5D=1188166&focus%5B%5D=125401&focus%5B%5D=3296&focus%5B%5D=4215&focus%5B%5D=37283&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=87468) Highlighted products: Nooks, Orum, Close, Genesys Cloud CX, RingCentral Contact Center, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, and CloudTalk. Underlying data: [Grid® JSON](https://www.g2.com/categories/auto-dialer/grids.json?focus%5B%5D=nooks&focus%5B%5D=orum&focus%5B%5D=close&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=cloudtalk) **Sponsored** ### DMARC Report Block malware and phishing attacks. A DMARC reporting solution for MSPs, service providers, and businesses who need to monitor and manage a large number of domains for DMARC compliance. Secure and monitor multiple domains with enterprise-grade DMARC management. DMARC Report is a comprehensive email authentication and reporting platform built to give organizations full visibility and control over how their domains are used in email. As phishing, spoofing, and business email compromise attacks continue to rise, simply publishing a DMARC record is no longer enough. DMARC Report helps teams actively monitor DMARC performance, identify unauthorized senders, and confidently move toward enforcement without risking legitimate email delivery. Designed for MSPs, IT service providers, security teams, and growing enterprises, DMARC Report makes it easy to manage DMARC across dozens or even hundreds of domains from a single dashboard. The platform automatically collects, parses, and visualizes DMARC aggregate and forensic reports, transforming complex XML data into clear, actionable insights. Users can instantly see which senders are authentic, which are misaligned, and which may pose a security threat. DMARC Report goes beyond basic reporting by helping organizations understand SPF and DKIM alignment issues that impact both deliverability and security. Detailed source analysis, timeline views, and policy readiness indicators allow teams to troubleshoot authentication problems quickly and prioritize remediation. Real-time alerts notify users of sudden spikes in suspicious activity, helping prevent attacks before they escalate into costly incidents. Built with scale and compliance in mind, DMARC Report supports multi-domain management, role-based access, and team collaboration. MSPs and agencies can easily segment customer domains, provide reporting access, and demonstrate measurable security improvements to clients. For enterprises, the platform simplifies governance by centralizing DMARC oversight while maintaining strict data controls. Privacy and data protection are core to the platform’s design. DMARC Report follows a privacy-first approach to DMARC data handling, making it suitable for organizations operating under strict regulatory and compliance requirements. Unlike tools that prioritize volume over clarity, DMARC Report focuses on accuracy, transparency, and usability—ensuring teams can act on insights without needing deep DMARC expertise. Getting started is fast and straightforward. With guided onboarding and clear recommendations, users can progress from monitoring to quarantine or reject policies with confidence. Flexible pricing tiers accommodate everything from small domain portfolios to high-volume, enterprise-scale environments, with options for annual savings and custom plans. By combining enterprise-grade security, intuitive reporting, and scalable domain management, DMARC Report empowers organizations to protect their brand, improve email deliverability, and reduce the risk of phishing and impersonation attacks. Whether you manage email for a single business or hundreds of clients, DMARC Report provides the visibility and control needed to make DMARC work—at scale and with confidence. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1386&secure%5Bchosen_at%5D=2026-08-06T23%3A16%3A29Z&secure%5Bdisplayable_resource_id%5D=1376&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=156316&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=156316&secure%5Bresource_id%5D=1386&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fauto-dialer&secure%5Btoken%5D=7c169811bbbfdc870ac4190b4e89b53c6cdb90adf61b530f84678a6b798e8235&secure%5Burl%5D=https%3A%2F%2Fdmarcreport.com%2Fpricing%2F&secure%5Burl_type%5D=product_website) ### [Orum](https://www.g2.com/products/orum/reviews) Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, from fast-growing startups to global enterprises, including IBM, Samsung, Epicor, SentinelOne, Ramp, and Crunchbase. As the pioneer of AI dialing technology, Orum was built for high-volume outbound teams that rely on live conversations to drive revenue. By combining intelligent dialing automation, real-time collaboration, and native AI coaching, Orum helps reps focus on what matters most, having more meaningful conversations with the right prospects. At the core of the platform is Orum’s AI Dialer, powered by insights from the largest calling dataset on the market with over one billion real sales calls. It eliminates manual dialing, instantly detects real humans, enabling reps to get into 5x more live conversations. Orum also includes a full AI Coaching Suite with AI Call Scorecards, personalized Coaching Portals, and AI Roleplay, helping teams ramp 50% faster with targeted insights and 24/7 simulated practice. Alongside this, the Virtual Salesfloor brings reps together to collaborate, listen to live calls, and learn in real time, rebuilding the shared energy and accountability of a true salesfloor culture. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,059 #### How Do G2 Users Rate Orum? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Omnichannel:** 8.5/10 (Category avg: 8.6/10) - **API / Integrations:** 8.8/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Orum? - **Seller:** [Orum](https://www.g2.com/sellers/orum) - **Company Website:** www.orum.com - **Year Founded:** 2018 - **HQ Location:** Austin, Texas - **Twitter:** @OrumHQ 213 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a77c6496f2b9ea12ee3b425fb4d2c204ff0032b410ef93d73dc8947b5cc7451f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Forumhq%2F&secure%5Burl_type%5D=linkedin_company_website) 169 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, SDR - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Medium, 23% Small #### What Do G2 Reviewers Say About Orum? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate Orum's **ease of use** , with a friendly interface that enhances speed and productivity during calls. - Users commend Orum for its **high efficiency** , boosting productivity and streamlining the calling process significantly. - Users appreciate Orum for its **time-saving capabilities** , significantly enhancing productivity and streamlining cold calling processes. - Users value Orum for its **boosted productivity** , easy setup, and effective dialing capabilities that enhance team efficiency. - Users value the **speed and efficiency** of Parallel Dialing in Orum, enhancing their productivity in sales calls. ##### Cons - Users report **call issues** with Orum, including connectivity problems and incorrect prospect matching affecting their experience. - Users find the **missing features** like direct call transfer and search flexibility to be limiting for their workflow. - Users experience **connection issues** with Orum, leading to frustration and potential loss of engagement with prospects. - Users experience **integration issues** with Orum, finding it challenging to sync data from other platforms effectively. - Users find **dialer limitations** frustrating, particularly the inability to make one-off calls and access past notes easily. #### What Are Recent G2 Reviews of Orum? **["Boosts Calling Efficiency with Seamless Salesforce Integration"](https://www.g2.com/survey_responses/orum-review-13172584)** **Rating:** 5.0/5.0 stars _— Amaan S._ [Read full review](https://www.g2.com/survey_responses/orum-review-13172584) **["Cold caller's winning machine"](https://www.g2.com/survey_responses/orum-review-13172581)** **Rating:** 5.0/5.0 stars _— Adarsh S._ [Read full review](https://www.g2.com/survey_responses/orum-review-13172581) #### What Are G2 Users Discussing About Orum? - [Has the learning curve, cluttered layout, and missing integrations changed how quickly you can ramp reps?](https://www.g2.com/discussions/has-the-learning-curve-cluttered-layout-and-missing-integrations-changed-how-quickly-you-can-ramp-reps) - 1 comment - [How are you managing notes, past context, and follow‑ups when Orum does not surface the right info at the right time?](https://www.g2.com/discussions/how-are-you-managing-notes-past-context-and-follow-ups-when-orum-does-not-surface-the-right-info-at-the-right-time) - 1 comment - [What is your experience with enrichment accuracy and missing mobile numbers, and how does it affect your outreach plans?](https://www.g2.com/discussions/what-is-your-experience-with-enrichment-accuracy-and-missing-mobile-numbers-and-how-does-it-affect-your-outreach-plans) - 1 comment - [How are you handling list imports, contact limits, and the extra steps they add to your day?](https://www.g2.com/discussions/how-are-you-handling-list-imports-contact-limits-and-the-extra-steps-they-add-to-your-day) - 1 comment - [Connect delay and call quality issues slow live conversations and make me sound unprepared](https://www.g2.com/discussions/connect-delay-and-call-quality-issues-slow-live-conversations-and-make-me-sound-unprepared) - 1 comment ### [Nooks](https://www.g2.com/es/products/nooks/reviews) Nooks es el espacio de trabajo para agentes de salida inteligente. Combinamos el juicio humano con la ejecución de IA para que los representantes pasen menos tiempo en tareas rutinarias y más tiempo construyendo relaciones reales que se conviertan en oportunidades. Nooks reúne señales, historial de cuentas y las mejores acciones siguientes en un sistema multicanal para secuencias de IA, de modo que las salidas se mantengan relevantes a medida que escalas. Más de 100 equipos han cambiado de herramientas de secuenciación heredadas a Nooks, más que duplicando el pipeline generado por correo electrónico, reduciendo el tiempo de investigación en un 90% y consolidando múltiples proveedores en una sola plataforma. Más de 1200 clientes, incluidas organizaciones de ventas sofisticadas en HubSpot, Deel, ZoomInfo y Rippling, utilizan Nooks para generar más pipeline con menos cambios de contexto. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,655 #### How Do G2 Users Rate Nooks? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.6/10 (Category avg: 8.9/10) - **Omnicanal:** 8.9/10 (Category avg: 8.6/10) - **API / Integraciones:** 9.0/10 (Category avg: 8.6/10) - **Marcación progresiva:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Nooks? - **Vendedor:** [Nooks](https://www.g2.com/es/sellers/nooks) - **Sitio web de la empresa:** www.nooks.ai - **Ubicación de la sede:** San Francisco, California - **Twitter:** @JoinNooks 390 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0985ff2b8e1083fcf100fe495e371b10ac44dcc8c0a734662629503f74b014e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnooksapp&secure%5Burl_type%5D=linkedin_company_website) 390 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** SDR, Representante de Desarrollo de Negocios - **Top Industries:** Software de Computadora, Tecnología de la información y servicios - **Company Size:** 50% Medium, 25% Small #### What Do G2 Reviewers Say About Nooks? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran que Nooks ofrece características **que ahorran tiempo** , mejorando la eficiencia y permitiendo más llamadas en menos tiempo. - Los usuarios encuentran que Nooks es excepcionalmente **fácil de usar** , con una interfaz amigable para principiantes y navegación intuitiva. - Los usuarios encuentran que Nooks permite una **eficiencia excepcional** con un marcado más rápido y características intuitivas que mejoran la productividad. - A los usuarios les encanta la **marcación paralela eficiente** de Nooks, aumentando su volumen de llamadas y mejorando las conversaciones. - Los usuarios valoran las **capacidades eficientes de generación de leads** de Nooks, mejorando la productividad y permitiendo un alcance dirigido de manera efectiva. ##### Cons - Los usuarios enfrentan frecuentes **problemas de llamadas** con Nooks, incluyendo conexiones lentas y fallos frustrantes durante las llamadas. - Los usuarios enfrentan **problemas con el marcador** con números incorrectos siendo marcados y desafíos para conectarse con los contactos deseados. - Los usuarios encuentran las **funciones faltantes** en Nooks limitantes, particularmente la falta de opciones de clasificación y operación de múltiples pestañas. - Los usuarios enfrentan **limitaciones del marcador** con Nooks, incluyendo problemas con los disparadores de tareas y llamadas dobles a prospectos. - Los usuarios informan de **problemas de conexión** con Nooks, incluyendo retrasos y caídas durante las llamadas, lo que afecta la calidad de la comunicación. #### What Are Recent G2 Reviews of Nooks? **["Nooks supercargó mi prospección saliente con un marcador rápido e intuitivo."](https://www.g2.com/es/survey_responses/nooks-review-13172157)** **Rating:** 5.0/5.0 stars _— Deep K._ [Read full review](https://www.g2.com/es/survey_responses/nooks-review-13172157) **["Aumento significativo en las tasas de conexión con CRM sin interrupciones"](https://www.g2.com/es/survey_responses/nooks-review-13124572)** **Rating:** 5.0/5.0 stars _— Laura N._ [Read full review](https://www.g2.com/es/survey_responses/nooks-review-13124572) ### [Close](https://www.g2.com/products/close/reviews) Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,047 #### How Do G2 Users Rate Close? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Omnichannel:** 8.9/10 (Category avg: 8.6/10) - **API / Integrations:** 9.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Close? - **Seller:** [Close](https://www.g2.com/sellers/close) - **Company Website:** close.com - **Year Founded:** 2013 - **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States - **Twitter:** @Close 6,592 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8980b4bb0778d41500d3b100ba9f3961c87b6cc7fd74a5b1c0aa7775da9fc28&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2597204%2F&secure%5Burl_type%5D=linkedin_company_website) 213 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 76% Small, 20% Medium #### What Do G2 Reviewers Say About Close? _AI-generated summary from verified user reviews_ ##### Pros - Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. - Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. - Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. - Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. - Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. ##### Cons - Users find that **missing features** on the mobile app limit functionality compared to the desktop version. - Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. - Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. - Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. - Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. #### What Are Recent G2 Reviews of Close? **["Productive Communication, Needs Better Data Visibility"](https://www.g2.com/survey_responses/close-review-13143531)** **Rating:** 4.0/5.0 stars _— Mateo A._ [Read full review](https://www.g2.com/survey_responses/close-review-13143531) **["Easy Setup, Seamless Email Integration, and Responsive Support"](https://www.g2.com/survey_responses/close-review-13148546)** **Rating:** 4.5/5.0 stars _— Stefano M._ [Read full review](https://www.g2.com/survey_responses/close-review-13148546) #### What Are G2 Users Discussing About Close? - [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments - [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment ### [Genesys Cloud CX](https://www.g2.com/es/products/genesys-cloud-cx/reviews) Genesys Cloud CX® es una solución de orquestación de experiencias impulsada por IA que permite a las organizaciones coordinar las interacciones con clientes y empleados en cada punto de contacto. Al conectar datos, sistemas y flujos de trabajo en tiempo real, ayuda a las empresas a ofrecer experiencias más consistentes y personalizadas que mejoran la lealtad, la eficiencia y los resultados comerciales generales. La solución reúne IA; compromiso de voz y digital; enrutamiento inteligente y automatización; gestión del compromiso de la fuerza laboral; y orquestación de viajes de extremo a extremo en una única solución en la nube unificada. Su arquitectura abierta y flexible permite a las organizaciones integrarse fácilmente con los sistemas existentes, reduciendo la complejidad mientras crea una experiencia más conectada a través de canales y permite la innovación sin interrupciones. Las organizaciones utilizan Genesys Cloud CX para acelerar el tiempo de valor a través de un despliegue rápido y capacidades fáciles de implementar, mientras reducen el costo de servicio con automatización impulsada por IA. La personalización en tiempo real y las interacciones conscientes del contexto ayudan a mejorar la satisfacción del cliente, mientras que las capacidades nativas de IA mejoran la productividad de los agentes, agilizan los flujos de trabajo y apoyan una toma de decisiones más rápida e informada. Una capa de datos unificada proporciona información en tiempo real y asegura experiencias sin interrupciones a través de canales, eliminando silos y mejorando la visibilidad en las operaciones. La gobernanza de IA incorporada apoya una adopción segura, conforme y explicable, lo cual es especialmente importante para las industrias reguladas. Diseñada para escala empresarial, la plataforma ofrece alta disponibilidad, estabilidad y seguridad, con la escalabilidad y flexibilidad para apoyar operaciones globales y necesidades comerciales en evolución mientras mantiene la resiliencia. Genesys Cloud CX es ampliamente utilizado por organizaciones de todos los tamaños para orquestar experiencias personalizadas de clientes a escala, mejorar la eficiencia, simplificar la pila tecnológica y generar un ROI medible. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### How Do G2 Users Rate Genesys Cloud CX? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.5/10 (Category avg: 8.9/10) - **Omnicanal:** 8.8/10 (Category avg: 8.6/10) - **API / Integraciones:** 8.9/10 (Category avg: 8.6/10) - **Marcación progresiva:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Genesys Cloud CX? - **Vendedor:** [Genesys](https://www.g2.com/es/sellers/genesys) - **Sitio web de la empresa:** www.genesys.com - **Año de fundación:** 1990 - **Ubicación de la sede:** Menlo Park, CA - **Twitter:** @Genesys 32,180 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Defensor del caso, Gerente - **Top Industries:** Tecnología de la información y servicios, Servicios Financieros - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran que Genesys Cloud CX es **excepcionalmente fácil de usar** , lo que permite a los usuarios empresariales gestionar configuraciones de manera independiente. - Los usuarios valoran la **evolución continua de las características** de Genesys Cloud CX, mejorando las operaciones del centro de contacto y la satisfacción del usuario. - Los usuarios valoran la **fiabilidad** de Genesys Cloud CX, elogiando su accesibilidad y apoyo para la continuidad del negocio. - Los usuarios valoran la **eficiencia** de Genesys Cloud CX, mejorando la agilidad y simplificando las operaciones del centro de contacto a través de múltiples canales. - Los usuarios aprecian la **interfaz intuitiva** de Genesys Cloud CX, mejorando la gestión de las interacciones con los clientes y el rendimiento del personal. ##### Cons - Los usuarios notan las **características limitadas** de Genesys Cloud CX, particularmente en la traducción de voz y la disponibilidad de herramientas. - Los usuarios notan las **características faltantes** en Genesys Cloud CX, incluyendo la personalización limitada del panel y las opciones de informes complejas. - Los usuarios encuentran **la complejidad de la interfaz** desafiante, especialmente para los recién llegados que navegan por múltiples funciones y configuraciones. - Los usuarios encuentran frustrantes las **capacidades de informes inadecuadas** de Genesys Cloud CX, requiriendo un esfuerzo adicional para obtener conocimientos básicos. - Los usuarios encuentran la **curva de aprendizaje empinada** con Genesys Cloud CX, ya que la interfaz y las funciones pueden ser confusas al principio. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Poder Omnicanal Centralizado con Informes en Tiempo Real Perspicaces"](https://www.g2.com/es/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Usuario verificado en Tecnología de la información y servicios_ [Read full review](https://www.g2.com/es/survey_responses/genesys-cloud-cx-review-13150184) **["Configuración sin esfuerzo, integraciones poderosas"](https://www.g2.com/es/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/es/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [¿Para qué se utiliza Genesys Cloud CX?](https://www.g2.com/es/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/es/discussions/what-kind-of-software-is-zendesk) - 2 comments - [¿Cuáles son los 4 beneficios más importantes de Active Directory?](https://www.g2.com/es/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [¿Qué hace Genesys Cloud para Salesforce?](https://www.g2.com/es/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/es/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver. **Average Rating:** 4.1/5.0 **Total Reviews:** 213 #### How Do G2 Users Rate RingCentral Contact Center? - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.9/10) - **Omnichannel:** 7.8/10 (Category avg: 8.6/10) - **API / Integrations:** 7.6/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind RingCentral Contact Center? - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral 61,963 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website) 6,726 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Consumer Services - **Company Size:** 47% Small, 38% Medium #### What Do G2 Reviewers Say About RingCentral Contact Center? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of RingCentral Contact Center, enabling seamless communication and call management. - Users appreciate the **robust VoIP capabilities** of RingCentral Contact Center, enabling seamless communication for remote teams. - Users find the **intuitive interface** of RingCentral Contact Center enhances efficiency and flexibility for remote communication. - Users value the **helpful customer support** at RingCentral, resolving issues efficiently and enhancing users' experience. - Users value the **efficient support** from RingCentral Contact Center, facilitating quick solutions and flexible communication options. ##### Cons - Users struggle with **call issues** , including bad numbers and complex troubleshooting, impacting their overall experience with RingCentral. - Users report issues with **call connectivity** , experiencing disconnections and difficulties in ending calls effectively. - Users experience **call quality issues** with RingCentral Contact Center, often facing disconnections and connectivity challenges. - Users face significant **connection issues** with RingCentral, impacting call accessibility and overall user experience negatively. - Users face frequent **connectivity issues** with RingCentral, impacting call reliability and overall user experience. #### What Are Recent G2 Reviews of RingCentral Contact Center? **["Easy-to-use Omnivhannel Platform with reliable Call Quality."](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279)** **Rating:** 4.5/5.0 stars _— Sujal S._ [Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279) **["RingCentral Contact Center Changed How I Pick Up Conversations Instead of Restarting Them"](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13169207)** **Rating:** 5.0/5.0 stars _— Aashu J._ [Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13169207) #### What Are G2 Users Discussing About RingCentral Contact Center? - [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment - [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote - [What is the difference between a contact center and a call center?](https://www.g2.com/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center) - [How does call center software work?](https://www.g2.com/discussions/how-does-call-center-software-work) - [What is a contact center software?](https://www.g2.com/discussions/what-is-a-contact-center-software) ### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/es/products/five9-intelligent-cloud-contact-center-platform/reviews) Fundada en 2001 y con sede en San Ramón, California, Five9 se ha convertido en un líder global en CX con más de 2,500 clientes en todo el mundo. Como pionera en tecnología de centros de contacto en la nube, Five9 atiende a organizaciones de diversas industrias que buscan transformar las experiencias del cliente a través de interacciones inteligentes y personalizadas. Con más de 1,400 socios a nivel mundial y 2,700 empleados, Five9 combina una profunda experiencia en CX con tecnología innovadora para ayudar a las marcas a ofrecer mejores resultados comerciales. La Plataforma Inteligente de CX de Five9 proporciona un conjunto completo de soluciones, incluyendo compromiso omnicanal, asistencia a agentes, compromiso de la fuerza laboral y automatización impulsada por IA. Five9 Genius AI incorpora inteligencia artificial práctica en toda la plataforma, permitiendo viajes del cliente hiper-personalizados donde los Agentes de IA y los Agentes Humanos trabajan de la mano. Nuestra plataforma abierta y nativa de la nube se integra sin esfuerzo con los principales sistemas CRM y empresariales, asegurando que las empresas puedan personalizar experiencias mientras maximizan la agilidad operativa. Five9 transforma el CX de experiencias fragmentadas y frustrantes en viajes fluidos impulsados por IA que anticipan las necesidades del cliente. Al combinar la eficiencia de la IA con el toque humano, las empresas pueden ofrecer mejores experiencias a menores costos, convirtiendo sus centros de contacto de centros de costo en activos estratégicos. Con una fiabilidad líder en la industria (99.999% de tiempo de actividad), profunda experiencia en CX y un enfoque de asociación consultiva, Five9 ayuda a las empresas a desbloquear eficiencia, aumentar la satisfacción del cliente y fomentar la lealtad a largo plazo. Con Five9, el Nuevo CX Comienza Aquí, donde la alegría del cliente se convierte en una fuerza impulsora para el crecimiento empresarial. **Average Rating:** 4.1/5.0 **Total Reviews:** 604 #### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.6/10 (Category avg: 8.9/10) - **Omnicanal:** 8.8/10 (Category avg: 8.6/10) - **API / Integraciones:** 8.6/10 (Category avg: 8.6/10) - **Marcación progresiva:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform? - **Vendedor:** [Five9](https://www.g2.com/es/sellers/five9) - **Sitio web de la empresa:** www.Five9.com - **Año de fundación:** 2001 - **Ubicación de la sede:** San Ramon, CA - **Twitter:** @Five9 14,856 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website) 3,127 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Representante de Servicio al Cliente, Gerente - **Top Industries:** Servicios al Consumidor, Servicios Financieros - **Company Size:** 56% Medium, 23% Small #### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? _AI-generated summary from verified user reviews_ ##### Pros - A los usuarios les encanta la **interfaz fácil de usar** de Five9, encontrándola simple de navegar y fácil de implementar. - Los usuarios elogian el **soporte al cliente receptivo** de Five9, destacando su prioridad en abordar las preocupaciones de manera rápida. - Los usuarios valoran el **servicio al cliente excepcional** de Five9, destacando la capacidad de respuesta y la amabilidad en su experiencia. - Los usuarios aprecian el **soporte receptivo y útil** de Five9, mejorando su experiencia general y capacidades de integración. - Los usuarios valoran la **eficiencia** de Five9, beneficiándose de características impresionantes que mejoran las interacciones con los clientes y el monitoreo de la productividad. ##### Cons - Los usuarios enfrentan **problemas de llamadas** que dificultan la elaboración de informes precisos y la evaluación del rendimiento, complicando la experiencia del centro de contacto. - Los usuarios notan **características faltantes** como una interfaz moderna y opciones de búsqueda eficientes, lo que afecta la usabilidad y funcionalidad. - Los usuarios encuentran que la **complejidad** de la interfaz y las funciones de informes de Five9 son bastante desafiantes y confusas. - Los usuarios informan de **problemas técnicos** con Five9, incluyendo respuestas lentas del soporte y fallos ocasionales que interrumpen el servicio. - Los usuarios informan que **el mal servicio al cliente** conduce a retrasos frustrantes y desafíos en la resolución de problemas y la configuración. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **["Plataforma web rápida e intuitiva con soporte confiable"](https://www.g2.com/es/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)** **Rating:** 5.0/5.0 stars _— Aldo O._ [Read full review](https://www.g2.com/es/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120) **["Plataforma fácil de usar con excelente soporte de agentes"](https://www.g2.com/es/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)** **Rating:** 5.0/5.0 stars _— Kimika W._ [Read full review](https://www.g2.com/es/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794) #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [¿Para qué se utiliza Five9?](https://www.g2.com/es/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/es/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/es/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/es/discussions/how-much-is-five9-cost) - [¿Tiene Five9 una aplicación móvil?](https://www.g2.com/es/discussions/does-five9-have-a-mobile-app) - 2 comments ### [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,477 #### How Do G2 Users Rate Talkdesk? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Omnichannel:** 9.0/10 (Category avg: 8.6/10) - **API / Integrations:** 8.9/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Talkdesk? - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,396 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Medium, 20% Large #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. ##### Cons - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. #### What Are Recent G2 Reviews of Talkdesk? **["Reliable Platform That Boosts Agent Productivity"](https://www.g2.com/survey_responses/talkdesk-review-13189678)** **Rating:** 4.5/5.0 stars _— Jon G._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13189678) **["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)** **Rating:** 4.0/5.0 stars _— Tyra S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066) #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### [CloudTalk](https://www.g2.com/es/products/cloudtalk/reviews) CloudTalk es el software líder de llamadas empresariales impulsado por IA para pymes en crecimiento. CloudTalk ayuda a más de 4,000 pymes modernas a hablar con más clientes, cerrar más tratos y resolver problemas más rápido, sin precios o complejidades de nivel empresarial. Más de 30,000 profesionales de ventas y soporte en pymes de más de 160 países confían en CloudTalk para: Hablar con 10 veces más personas - Nuestro Marcador de Ventas con IA combina marcación de vista previa, potencia y paralela (hasta 10 líneas) que filtra automáticamente los buzones de voz y las líneas muertas. Automatizar las llamadas que los humanos no deberían hacer - Construye Agentes de Voz con IA y Recepcionistas con IA en minutos para programación de citas, calificación de clientes potenciales, cobertura fuera de horario, recordatorios de pago y más. Convertir cada conversación en datos estructurados - Usa Inteligencia de Conversación con IA para obtener resúmenes automáticos de llamadas, notas de IA, análisis de sentimiento, extracción de temas, puntuación de llamadas, transcripción multilingüe y proporciones de habla/escucha. Ejecutar todo su sistema telefónico empresarial en una plataforma en la nube - Con Diseñador de Flujo de Llamadas, IVR, cola de llamadas, grabación de llamadas, monitoreo en tiempo real, análisis, SMS internacional, mensajería de WhatsApp y automatización de flujos de trabajo. Manejar llamadas globales sin el dolor de cabeza de la infraestructura - Números locales en más de 160 países, 99.999% de tiempo de actividad, redundancia de múltiples operadores y calidad de llamada cristalina. Conectar con las herramientas que ya usan - Más de 100 integraciones nativas incluyendo HubSpot (Certificado), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify y más. La mayoría de los clientes de CloudTalk están activos en pocos días. Sin hardware, sin PBX, sin meses de consultoría. Solo regístrate, porta números (o compra nuevos), conecta tu CRM y comienza a llamar, con la IA haciendo el trabajo pesado desde el primer día. CloudTalk cumple con GDPR, SOC 2, ISO 27001, HIPAA y CCPA. Clientes como Bit2Me redujeron las llamadas perdidas del 80% al 16%, disminuyeron los tiempos de espera en un 85% y escalaron de 2 a más de 20 agentes, sin añadir complejidad. https://hubs.li/Q04n2f7L0 Aprende cómo podemos mejorar tus llamadas en una demostración personalizada 1:1: https://hubs.li/Q04n2f4C0 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,812 #### How Do G2 Users Rate CloudTalk? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.9/10 (Category avg: 8.9/10) - **Omnicanal:** 8.2/10 (Category avg: 8.6/10) - **API / Integraciones:** 8.3/10 (Category avg: 8.6/10) - **Marcación progresiva:** 8.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind CloudTalk? - **Vendedor:** [CloudTalk](https://www.g2.com/es/sellers/cloudtalk) - **Sitio web de la empresa:** www.cloudtalk.io - **Año de fundación:** 2016 - **Ubicación de la sede:** New York - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website) 227 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director Ejecutivo, Ejecutivo de Cuentas - **Top Industries:** Software de Computadora, Tecnología de la información y servicios - **Company Size:** 64% Small, 32% Medium #### What Do G2 Reviewers Say About CloudTalk? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** de CloudTalk, beneficiándose de llamadas e integraciones sin problemas. - Los usuarios valoran la **fiabilidad excepcional** de CloudTalk, destacando su rendimiento estable e interfaz intuitiva en todos los dispositivos. - Los usuarios elogian la **interfaz intuitiva** de CloudTalk, simplificando la comunicación y mejorando la experiencia general del usuario. - Los usuarios encuentran CloudTalk **extremadamente útil** para el seguimiento en tiempo real, simplificando la gestión de sus KPI y mejorando la eficiencia de las llamadas. - Los usuarios aprecian las **funciones de llamada rápidas y fáciles** de CloudTalk, mejorando la eficiencia y conveniencia de la comunicación. ##### Cons - Los usuarios informan de **problemas de llamadas** con el acceso y la conectividad, lo que lleva a interrupciones en su experiencia con CloudTalk. - Los usuarios experimentan problemas de **conexión** ocasionales con CloudTalk, lo que lleva a problemas operativos e interrupciones inesperadas. - Los usuarios expresan frustración por **la falta de características esenciales** como la búsqueda de SMS y el soporte del idioma neerlandés en CloudTalk. - Los usuarios encuentran que los **problemas de sincronización de llamadas** con Pipedrive pueden llevar a la frustración durante la gestión de llamadas con CloudTalk. - Los usuarios experimentan **mala conectividad** , luchando con llamadas internacionales y el registro en línea inconsistente de la aplicación. #### What Are Recent G2 Reviews of CloudTalk? **["Análisis de CloudTalk, integración perfecta con Pipedrive y marcación inteligente de código de área local"](https://www.g2.com/es/survey_responses/cloudtalk-review-12856744)** **Rating:** 4.5/5.0 stars _— Hunter K._ [Read full review](https://www.g2.com/es/survey_responses/cloudtalk-review-12856744) **["CloudTalk ha simplificado nuestra comunicación con los clientes y mejorado la eficiencia de nuestro equipo."](https://www.g2.com/es/survey_responses/cloudtalk-review-12852659)** **Rating:** 5.0/5.0 stars _— Marwan E._ [Read full review](https://www.g2.com/es/survey_responses/cloudtalk-review-12852659) #### What Are G2 Users Discussing About CloudTalk? - [¿Para qué se utiliza CloudTalk?](https://www.g2.com/es/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/es/discussions/what-is-cloudtalk-used-for) - 2 comments ### [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals. **Average Rating:** 4.5/5.0 **Total Reviews:** 8,871 #### How Do G2 Users Rate GTM Workspace - Powered by ZoomInfo? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Omnichannel:** 8.1/10 (Category avg: 8.6/10) - **API / Integrations:** 8.4/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind GTM Workspace - Powered by ZoomInfo? - **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Company Website:** www.zoominfo.com - **Year Founded:** 2000 - **HQ Location:** Vancouver, WA - **Twitter:** @ZoomInfo 23,515 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd618c71d6b4b0acc542c8b46079b4c9423a65a072ce8f8590d4f3ed35e8aebb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzoominfo%2F&secure%5Burl_type%5D=linkedin_company_website) 4,221 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Medium, 26% Large #### What Do G2 Reviewers Say About GTM Workspace - Powered by ZoomInfo? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **robust and accurate contact database** of GTM Workspace, enhancing their outbound prospecting efforts. - Users find **GTM Workspace easy to use** , enabling smooth data export and effective lead nurturing with intuitive functionality. - Users value the **data accuracy** of GTM Workspace, enabling effective sales intelligence and better prospecting success. - Users love the **AI features** of GTM Workspace, enhancing their prospecting efficiency and conversion rates significantly. - Users value the **easy access to relevant contacts and companies** , streamlining prospecting and enhancing lead nurturing efforts. ##### Cons - Users note the **inaccurate data** can hinder effectiveness, impacting contact success and overall user experience. - Users face challenges with **outdated data** , such as inaccurate email addresses and job titles, hindering effective outreach. - Users report **outdated contacts** causing complications, with issues in synchronizing accurate information from integrations. - Users experience **data inaccuracy** issues, with outdated information and difficulties in searching and integrating with other systems. - Users frequently deal with **outdated information** , including poor email addresses and inaccurate job titles, complicating their workflow. #### What Are Recent G2 Reviews of GTM Workspace - Powered by ZoomInfo? **["Efficient Sales Prospecting, Needs UI Improvement"](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-13126858)** **Rating:** 4.5/5.0 stars _— Kiet N._ [Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-13126858) **["A Great Tool for Sales Prospecting and Account Research"](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-8834000)** **Rating:** 5.0/5.0 stars _— Sulaiman S._ [Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-8834000) #### What Are G2 Users Discussing About GTM Workspace - Powered by ZoomInfo? - [How does ZoomInfo SalesOS empower sales teams to achieve better results through data-driven insights?](https://www.g2.com/discussions/how-does-zoominfo-salesos-empower-sales-teams-to-achieve-better-results-through-data-driven-insights) - 3 comments, 1 upvote - [What is ZoomInfo SalesOS used for?](https://www.g2.com/discussions/what-is-zoominfo-salesos-used-for) - 3 comments, 1 upvote - [Is ZoomInfo legal?](https://www.g2.com/discussions/is-zoominfo-legal) - 6 comments, 1 upvote - [Who are ZoomInfo's top 3 competitors?](https://www.g2.com/discussions/who-are-zoominfo-s-top-3-competitors) - 4 comments, 2 upvotes - [How does ZoomInfo get my details?](https://www.g2.com/discussions/how-does-zoominfo-get-my-details) - 2 comments, 1 upvote ### [JustCall](https://www.g2.com/es/products/saas-labs-justcall/reviews) JustCall es la única plataforma de comunicación empresarial impulsada por IA que reúne llamadas, mensajes de texto, correo electrónico y WhatsApp en un solo lugar. Ayuda a los equipos que están de cara al cliente a trabajar de manera más eficiente, responder más rápido y conectarse mejor con prospectos y clientes. Más de 6,000 empresas en todo el mundo utilizan JustCall para: - Gestionar todas las conversaciones con clientes desde una sola plataforma - Automatizar tareas y flujos de trabajo rutinarios - Obtener información en tiempo real de IA para mejorar las conversaciones - Asegurar cobertura 24/7 con Agentes de Voz IA entrantes (el soporte saliente llegará pronto) Características clave: - Llamadas: Números de teléfono globales, llamadas entrantes/salientes, enrutamiento inteligente, marcadores automáticos/predictivos/de potencia - Mensajería: SMS y MMS, flujos de trabajo, bots, bandeja de entrada compartida de WhatsApp, IVR multinivel, bandeja de entrada compartida de correo electrónico - Herramientas de IA: Asistencia en tiempo real para agentes, entrenamiento con IA, análisis de sentimientos, puntuación de llamadas, monitoreo en vivo, Copiloto de SMS, Agente de Voz IA entrante - Integraciones y colaboración: Más de 100 integraciones de CRM, espacio de trabajo colaborativo para equipos **Average Rating:** 4.3/5.0 **Total Reviews:** 2,362 #### How Do G2 Users Rate JustCall? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.6/10 (Category avg: 8.9/10) - **Omnicanal:** 8.1/10 (Category avg: 8.6/10) - **API / Integraciones:** 8.3/10 (Category avg: 8.6/10) - **Marcación progresiva:** 8.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind JustCall? - **Vendedor:** [Saas Labs](https://www.g2.com/es/sellers/saas-labs) - **Sitio web de la empresa:** www.saaslabs.co - **Año de fundación:** 2016 - **Ubicación de la sede:** Palo Alto, California - **Twitter:** @saas\_labs 319 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website) 416 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director Ejecutivo, Ejecutivo de Cuentas - **Top Industries:** Software de Computadora, Servicios Financieros - **Company Size:** 59% Small, 31% Medium #### What Do G2 Reviewers Say About JustCall? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran **la facilidad de uso** de JustCall impresionante, destacando su configuración sencilla e interfaz intuitiva para una comunicación sin problemas. - Los usuarios disfrutan de la **integración perfecta** de llamadas, SMS y CRM en JustCall, mejorando la eficiencia y la organización. - Los usuarios valoran cómo JustCall aporta **simplicidad a la comunicación empresarial** , agilizando tareas y mejorando la eficiencia sin esfuerzo. - Los usuarios elogian el **excelente soporte al cliente** de JustCall, destacando su capacidad de respuesta y la resolución efectiva de problemas. - A los usuarios les encanta la **gestión eficiente de llamadas** de JustCall, disfrutando de integraciones fluidas y una interfaz fácil de usar. ##### Cons - Los usuarios a menudo enfrentan **problemas de llamadas** con JustCall, incluyendo retrasos y dificultades para transferir llamadas y monitorear de manera efectiva. - Los usuarios encuentran la **funcionalidad de llamada engorrosa** , enfrentando problemas como múltiples clics y calidad de llamada inestable mientras viajan. - Los usuarios experimentan **problemas de conexión** con JustCall, incluyendo caídas en la calidad de las llamadas e interrupciones debido a internet inestable. - Los usuarios encuentran que **las características faltantes** como la falta de soporte para SMS y la personalización limitada obstaculizan su experiencia con JustCall. - Los usuarios experimentan **mala calidad de llamadas** con JustCall, a menudo enfrentando caídas e interrupciones debido a conexiones de internet inestables. #### What Are Recent G2 Reviews of JustCall? **["La integración con HubSpot mejora la gestión de llamadas"](https://www.g2.com/es/survey_responses/justcall-review-13141009)** **Rating:** 4.0/5.0 stars _— Paul W._ [Read full review](https://www.g2.com/es/survey_responses/justcall-review-13141009) **["Plataforma de llamadas fácil de usar con rendimiento confiable y útiles conocimientos de IA"](https://www.g2.com/es/survey_responses/justcall-review-12953018)** **Rating:** 5.0/5.0 stars _— Richard L._ [Read full review](https://www.g2.com/es/survey_responses/justcall-review-12953018) ### [RingCX](https://www.g2.com/products/ringcx/reviews) RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable. **Average Rating:** 4.5/5.0 **Total Reviews:** 72 #### How Do G2 Users Rate RingCX? - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind RingCX? - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral 61,963 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website) 6,726 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Insurance - **Company Size:** 45% Small, 39% Medium #### What Do G2 Reviewers Say About RingCX? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **streamlined interface** of RingCX, finding it easy to navigate and enhancing overall workflow. - Users love the **user-friendly interface** and seamless integration of RingCX, enhancing their communication experience. - Users highlight the **great customer support** of RingCX, ensuring a smooth experience and effective problem resolution. - Users commend the **easy setup** of RingCX, making implementation and customization straightforward for everyone. - Users praise the **easy implementation** of RingCX, appreciating its time-saving features and supportive documentation. ##### Cons - Users face **call issues** with difficulty retrieving past calls and frustrating 911 location confirmations each login. - Users often face **difficulties with call searching** and toggling between RingCX and mobile, impacting usability. - Users find **limited features** in RingCX, feeling less flexibility in customization compared to legacy CCaaS platforms. - Users note the **missing features** in RingCX, especially in advanced capabilities and integrations with specific tools. - Users experience **slow customer support** response times, leading to frustration during urgent communication issues with RingCX. #### What Are Recent G2 Reviews of RingCX? **["RingCX Gave Me a Better Way to Understand Customer Conversations"](https://www.g2.com/survey_responses/ringcx-review-13058446)** **Rating:** 5.0/5.0 stars _— Mamta N._ [Read full review](https://www.g2.com/survey_responses/ringcx-review-13058446) **["All-in-One Contact Center Platform with Strong Omnichannel Routing"](https://www.g2.com/survey_responses/ringcx-review-13196673)** **Rating:** 4.5/5.0 stars _— Cyprian A._ [Read full review](https://www.g2.com/survey_responses/ringcx-review-13196673) ### [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) PhoneBurner is a power dialer that powers millions of conversations for 3000+ clients, and averages \> 10% answer rates. Unlike traditional dialers that prioritize speed, PhoneBurner balances speed and quality - so teams connect more and close more deals. No awkward lag. No dropped calls. Award-winning spam protection. Premium Tier 1 call network. Unmatched workflow automation. Built-in pickup probability. Designed for Total Call Deliverability, clients make more calls, achieve higher answer rates, and drive more positive call outcomes - while protecting the reputation of their numbers. Why PhoneBurner? - Unlimited power dialing - Up to 4x more calls and conversations - Instant, no-delay connections - Award-winning ARMOR® spam protection - Connect Scores pickup probability - Blended voice, email and SMS - 1-click voicemails - Post-call workflow automation - Real-time coaching - AI call transcription - Smart lead distribution - Cutting-edge analytics - The leader in 1-to-1 Responsible Communications™ Use our included CRM or integrate with 100+ apps like Salesforce, Zoho, Hubspot, Clay, SugarCRM, monday.com, Zapier, and more, or create custom integrations through our API. Ready to join thousands of clients hitting double-digit answer rates? Start your free trial today. **Average Rating:** 4.7/5.0 **Total Reviews:** 286 #### How Do G2 Users Rate PhoneBurner? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Omnichannel:** 8.8/10 (Category avg: 8.6/10) - **API / Integrations:** 8.5/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind PhoneBurner? - **Seller:** [PhoneBurner, Inc.](https://www.g2.com/sellers/phoneburner-inc) - **Company Website:** www.phoneburner.com - **Year Founded:** 2008 - **HQ Location:** Ladera Ranch, CA - **Twitter:** @PhoneBurner 12,534 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6fc1b94b1d8e4866691cb48da994bbd8e8ca5da9d7d806ab183bd8c89ea76e11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1837898%2F&secure%5Burl_type%5D=linkedin_company_website) 54 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, President - **Top Industries:** Financial Services, Insurance - **Company Size:** 79% Small, 17% Medium #### What Do G2 Reviewers Say About PhoneBurner? _AI-generated summary from verified user reviews_ ##### Pros - Users love how PhoneBurner’s **time-saving features** streamline workflows, enhancing efficiency and eliminating manual tasks. - Users commend the **ease of use** of PhoneBurner, appreciating its seamless integration and time-saving features. - Users commend PhoneBurner's **exceptional customer support** , highlighting their responsiveness and helpfulness during onboarding and issue resolution. - Users celebrate the **efficiency** of PhoneBurner, finding it easy to use and ideal for enhancing productivity and sales. - Users praise PhoneBurner's **exceptional customer service** , highlighting quick responses and effective problem-solving during calls. ##### Cons - Users are frustrated by the **dialer limitations** of PhoneBurner, particularly the lack of customizable call list increments. - Users note the **high cost** of PhoneBurner, especially for agencies needing affordable client accounts. - Users find the **missing features** of PhoneBurner limit its efficiency, especially regarding CRM integration and dialing options. - Users find the **call functionality limitations** frustrating, as it complicates contacting individual leads efficiently. - Users face **integration issues** with PhoneBurner, requiring extra workarounds for CRM and calendar compatibility. #### What Are Recent G2 Reviews of PhoneBurner? **["Fast CRM-Integrated Cold Calling with Powerful Tracking and Amazing Support"](https://www.g2.com/survey_responses/phoneburner-review-13034664)** **Rating:** 4.5/5.0 stars _— Wessling G._ [Read full review](https://www.g2.com/survey_responses/phoneburner-review-13034664) **["Effortless Setup, Boosts Dial Efficiency"](https://www.g2.com/survey_responses/phoneburner-review-12801370)** **Rating:** 5.0/5.0 stars _— Jason C._ [Read full review](https://www.g2.com/survey_responses/phoneburner-review-12801370) #### What Are G2 Users Discussing About PhoneBurner? - [What is PhoneBurner used for?](https://www.g2.com/discussions/what-is-phoneburner-used-for) - [How much does PhoneBurner cost?](https://www.g2.com/discussions/how-much-does-phoneburner-cost) - [How long is PhoneBurner free trial?](https://www.g2.com/discussions/how-long-is-phoneburner-free-trial) - 1 comment - [How do you use PhoneBurner?](https://www.g2.com/discussions/how-do-you-use-phoneburner) - [What is a PhoneBurner?](https://www.g2.com/discussions/what-is-a-phoneburner) - 2 comments ### [NICE CXone](https://www.g2.com/es/products/nice-cxone/reviews) NiCE (NASDAQ: NICE) está transformando el mundo con IA que pone a las personas en primer lugar. Nuestras plataformas impulsadas por IA, diseñadas específicamente, automatizan los compromisos en acciones proactivas, seguras e inteligentes, empoderando a individuos y organizaciones para innovar y actuar, desde la interacción hasta la resolución. Confiadas por organizaciones en más de 150 países en todo el mundo, las plataformas de NiCE son ampliamente adoptadas en diversas industrias, conectando personas, sistemas y flujos de trabajo para trabajar de manera más inteligente a gran escala, elevando el rendimiento en toda la organización y entregando resultados medibles comprobados. www.nice.com **Average Rating:** 4.3/5.0 **Total Reviews:** 1,604 #### How Do G2 Users Rate NICE CXone? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.2/10 (Category avg: 8.9/10) - **Omnicanal:** 8.9/10 (Category avg: 8.6/10) - **API / Integraciones:** 9.0/10 (Category avg: 8.6/10) - **Marcación progresiva:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind NICE CXone? - **Vendedor:** [NiCE](https://www.g2.com/es/sellers/nice) - **Año de fundación:** 1986 - **Ubicación de la sede:** Hoboken, New Jersey - **Twitter:** @NICELtd 14,655 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website) 14,099 empleados en LinkedIn® - **Propiedad:** NASDAQ: NICE #### Who Uses This Product? - **Who Uses This:** Representante de Servicio al Cliente, Agente de Servicio al Cliente - **Top Industries:** Servicios al Consumidor, Tecnología de la información y servicios - **Company Size:** 52% Medium, 34% Large #### What Do G2 Reviewers Say About NICE CXone? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran que NICE CXone es una **plataforma fácil de usar** que simplifica eficazmente diversas necesidades organizativas. - Los usuarios valoran la **excelente calidad de las llamadas y el diseño intuitivo** de NICE CXone, mejorando la comunicación profesional y la facilidad de uso. - Los usuarios valoran la **eficiencia** de NICE CXone, apreciando sus rápidas actualizaciones y características de automatización fáciles de usar. - Los usuarios encuentran que NICE CXone es excepcionalmente **útil** para abordar eficientemente los problemas de los clientes con valiosas respuestas automatizadas. - Los usuarios elogian la **interfaz intuitiva** de NICE CXone, apreciando su facilidad de navegación y la experiencia de llamadas en la nube sin interrupciones. ##### Cons - Los usuarios a menudo enfrentan **problemas de llamadas** , incluyendo llamadas caídas y una visualización incorrecta, lo que afecta la fiabilidad y la experiencia en general. - Los usuarios enfrentan varios **problemas técnicos** con NICE CXone, incluyendo retrasos, interrupciones y documentación poco clara, lo que afecta la usabilidad. - Los usuarios tienen dificultades con la **empinada curva de aprendizaje** de NICE CXone, lo que destaca la necesidad de mejorar los recursos de capacitación. - Los usuarios encuentran las **características faltantes** en NICE CXone frustrantes, particularmente en lo que respecta a las limitaciones de personalización de informes y paneles. - Los usuarios expresan frustración con el **pobre servicio de atención al cliente** , encontrando difícil obtener asistencia oportuna cuando la necesitan. #### What Are Recent G2 Reviews of NICE CXone? **["Plataforma de Experiencia del Cliente Confiable y Eficiente"](https://www.g2.com/es/survey_responses/nice-cxone-review-11739091)** **Rating:** 4.5/5.0 stars _— Alex L._ [Read full review](https://www.g2.com/es/survey_responses/nice-cxone-review-11739091) **["Cxone simplifica las llamadas y la programación en un solo lugar"](https://www.g2.com/es/survey_responses/nice-cxone-review-12717141)** **Rating:** 4.5/5.0 stars _— Nilesh S._ [Read full review](https://www.g2.com/es/survey_responses/nice-cxone-review-12717141) #### What Are G2 Users Discussing About NICE CXone? - [¿Cómo mejora NICE CXone el servicio al cliente y en qué características debería centrarse un nuevo usuario para obtener el máximo impacto?](https://www.g2.com/es/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) - [¿Para qué se utiliza NICE CXone?](https://www.g2.com/es/discussions/what-is-nice-cxone-used-for) - 1 comment - [What does NICE inContact do?](https://www.g2.com/es/discussions/what-does-nice-incontact-do) - [When did nice acquire inContact?](https://www.g2.com/es/discussions/when-did-nice-acquire-incontact) - [What is inContact?](https://www.g2.com/es/discussions/what-is-incontact) ### [Convoso](https://www.g2.com/es/products/convoso/reviews) Convoso es una plataforma de ventas salientes diseñada para equipos de ingresos de alto rendimiento y centros de contacto. Diseñada para organizaciones que dependen de las ventas salientes para adquirir clientes, Convoso ayuda a las empresas a aumentar las tasas de contacto, maximizar la productividad de los agentes y reducir los costos de adquisición de clientes. Convoso unifica la marcación de alto rendimiento, la gestión de campañas y la gestión inteligente de números para ayudar a los equipos a conectarse con más prospectos y convertir más oportunidades. Las empresas pueden automatizar flujos de trabajo en la gestión de leads, campañas y listas mientras interactúan con prospectos a través de voz, SMS, correo electrónico y agentes impulsados por IA. Las capacidades de gestión inteligente de números ayudan a las empresas a monitorear la salud de los números, optimizar los grupos de números, automatizar la adquisición y asignar el mejor número a cada lead. Combinado con marcación predictiva, velocidad de respuesta de menos de 5 segundos, clasificación avanzada de llamadas, controles de cumplimiento integrados y análisis en tiempo real, Convoso ayuda a las organizaciones a escalar operaciones salientes con confianza. Lo que Distingue a Convoso Enciende la Gestión Inteligente de Números: Adquisición automatizada, puntuación dinámica de salud y optimización de marcación impulsada por IA que prioriza tus números de mejor rendimiento, ayudándote a sacar el máximo provecho de cada lead. Marcador Predictivo y Gestión de Campañas: Cuatro modos de marcación y un ritmo adaptativo aseguran una velocidad de respuesta relámpago y una mayor productividad de los agentes. Automatización de Cumplimiento: Mini-TCPA, depuración RND, STIR/SHAKEN y StateTracker™ integrados para simplificar el cumplimiento y reducir el riesgo. Detección de Buzón de Voz de Estándar Dorado: 97% de precisión elimina llamadas desperdiciadas en buzones de voz y aumenta las conexiones productivas. Informes Accionables: Paneles transparentes y fáciles de usar que muestran las métricas que realmente impactan el ROI. Éxito del Cliente Dedicado: Incorporación de guante blanco y soporte continuo diseñado para ayudar a tu equipo a escalar de manera más inteligente. **Average Rating:** 4.5/5.0 **Total Reviews:** 248 #### How Do G2 Users Rate Convoso? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.7/10 (Category avg: 8.9/10) - **Omnicanal:** 9.0/10 (Category avg: 8.6/10) - **API / Integraciones:** 9.1/10 (Category avg: 8.6/10) - **Marcación progresiva:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Convoso? - **Vendedor:** [Convoso](https://www.g2.com/es/sellers/convoso) - **Sitio web de la empresa:** www.convoso.com - **Año de fundación:** 2006 - **Ubicación de la sede:** Los Angeles, CA - **Twitter:** @convoso 3,156 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f2d632439fb8ec810e314ceef126f027f2e4eb26846755bf4042846b242dab11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F606710%2F&secure%5Burl_type%5D=linkedin_company_website) 233 empleados en LinkedIn® #### Who Uses This Product? - **Top Industries:** Seguros, Marketing y publicidad - **Company Size:** 58% Medium, 40% Small #### What Do G2 Reviewers Say About Convoso? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** de Convoso, encontrándolo sencillo y fácil de usar para rastrear llamadas. - Los usuarios destacan la **increíble eficiencia** de Convoso, mejorando la productividad con marcación inteligente y herramientas intuitivas. - Los usuarios elogian el **servicio de atención al cliente útil** de Convoso, señalando consistentemente la asistencia oportuna y la resolución efectiva de problemas. - Los usuarios encuentran Convoso **útil** para realizar llamadas salientes sin esfuerzo y herramientas valiosas que motivan a los equipos de ventas de manera efectiva. - A los usuarios les encanta la **interfaz fácil de usar** de Convoso, destacando su navegación sencilla y opciones de personalización fáciles. ##### Cons - Los usuarios experimentan **problemas de llamadas** como cierres de sesión repentinos y limitaciones de tiempo para documentar las llamadas, lo que afecta la usabilidad. - Los usuarios encuentran la **curva de aprendizaje empinada** , con un proceso de configuración complejo que desafía a los principiantes y extiende el tiempo de integración. - Los usuarios encuentran que Convoso es **bastante caro** , lo que hace que sea un desafío para los pequeños o solitarios emprendedores poder costearlo. - Las experiencias de los usuarios destacan la **complejidad del proceso de configuración** , especialmente para los principiantes, causando retrasos en la configuración. - Los usuarios experimentan **problemas con el marcador** con retrasos durante el doble marcado, sin embargo, el rendimiento general sigue siendo eficiente y satisfactorio. #### What Are Recent G2 Reviews of Convoso? **["Marcador rápido y eficiente que mantiene a los agentes enfocados en prospectos reales."](https://www.g2.com/es/survey_responses/convoso-review-12366223)** **Rating:** 4.0/5.0 stars _— Sam D._ [Read full review](https://www.g2.com/es/survey_responses/convoso-review-12366223) **["¡Gracias Convoso!"](https://www.g2.com/es/survey_responses/convoso-review-12349377)** **Rating:** 4.5/5.0 stars _— Usuario verificado en Resolución Alternativa de Disputas_ [Read full review](https://www.g2.com/es/survey_responses/convoso-review-12349377) #### What Are G2 Users Discussing About Convoso? - [How do you use Convoso?](https://www.g2.com/es/discussions/how-do-you-use-convoso) - [How many employees does Convoso?](https://www.g2.com/es/discussions/how-many-employees-does-convoso) - 1 comment - [¿Cuánto cuesta Convoso?](https://www.g2.com/es/discussions/how-much-is-convoso) - 1 comment - [What does Convoso do?](https://www.g2.com/es/discussions/what-does-convoso-do) - 2 comments, 1 upvote ### [DialedIn](https://www.g2.com/products/dialedin/reviews) DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times. **Average Rating:** 4.7/5.0 **Total Reviews:** 287 #### How Do G2 Users Rate DialedIn? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Omnichannel:** 9.3/10 (Category avg: 8.6/10) - **API / Integrations:** 9.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind DialedIn? - **Seller:** [ChaseData](https://www.g2.com/sellers/chasedata) - **Company Website:** getdialedin.com - **Year Founded:** 1996 - **HQ Location:** Plantation, Florida - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4553c6223f427658cbb35fdc49f0e7ee2e88ef2a3a788a33044a78b2632e14a5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2831616%2F&secure%5Burl_type%5D=linkedin_company_website) 40 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales, Insurance Agent - **Top Industries:** Insurance, Telecommunications - **Company Size:** 48% Small, 40% Medium #### What Do G2 Reviewers Say About DialedIn? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of DialedIn, appreciating its simplicity and effectiveness in simplifying work tasks. - Users find DialedIn to be **efficient and fast** , significantly simplifying their daily tasks and enhancing productivity. - Users highly value the **efficiency and productivity** boost provided by DialedIn's advanced calling features. - Users find the **auto-dialing and call logging** features of DialedIn significantly enhance their calling efficiency and productivity. - Users love how DialedIn's **automatic call logging** significantly enhances efficiency and saves time for lead qualification teams. ##### Cons - Users experience **call issues** including delays, dropped calls, and difficulties accessing voicemails, affecting their overall communication comfort. - Users experience **dialer issues** including call delays, drops, and complex call-back processes, impacting their overall satisfaction. - Users experience **slow performance** with DialedIn, which hinders efficiency and disrupts workflow during busy periods. - Users are frustrated by the **missing features** , which complicate flexibility and slow down adjustments in calling strategies. - Users find the **slow loading** of DialedIn frustrating, impacting efficiency and interrupting busy workflows. #### What Are Recent G2 Reviews of DialedIn? **["Effortless Integration with Intuitive Organization"](https://www.g2.com/survey_responses/dialedin-review-11395825)** **Rating:** 4.0/5.0 stars _— Brian C._ [Read full review](https://www.g2.com/survey_responses/dialedin-review-11395825) **["Performance visibility and motivation for revenue teams"](https://www.g2.com/survey_responses/dialedin-review-12393544)** **Rating:** 4.5/5.0 stars _— Marcin Z._ [Read full review](https://www.g2.com/survey_responses/dialedin-review-12393544) #### What Are G2 Users Discussing About DialedIn? - [What is ChaseData CCaaS used for?](https://www.g2.com/discussions/what-is-chasedata-ccaas-used-for) - ‹ Prev‹ Prev - 1 - [2](/categories/auto-dialer?order=g2_score&page=2#product-list) - [3](/categories/auto-dialer?order=g2_score&page=3#product-list) - [4](/categories/auto-dialer?order=g2_score&page=4#product-list) - [5](/categories/auto-dialer?order=g2_score&page=5#product-list) - … - [11](/categories/auto-dialer?order=g2_score&page=11#product-list) - [12](/categories/auto-dialer?order=g2_score&page=12#product-list) - [Next ›Next ›](/categories/auto-dialer?order=g2_score&page=2#product-list) Spotlight Categories [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) [Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm) [Business Continuity Management (BCM) Software Solutions](https://www.g2.com/categories/business-continuity-management-software) [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) [Network Monitoring Software](https://www.g2.com/categories/network-monitoring) Similar Categories - [CRM](/categories/crm) - [Sales Compensation](/categories/sales-compensation) - [AI Sales Assistant](/categories/ai-sales-assistant) - [Contract Analytics](/categories/contract-analytics) - [Contract Lifecycle Management (CLM)](/categories/contract-lifecycle-management-clm) - [Contract Management](/categories/contract-management) - [Customer Revenue Optimization](/categories/customer-revenue-optimization) - [E-Signature](/categories/e-signature) - [Field Sales](/categories/field-sales) - [Other Sales](/categories/other-sales) - [Partnerships Management](/categories/partnerships-management) - [PreSales](/categories/presales) - [Quote Management](/categories/quote-management) - [Revenue AI Platforms](/categories/revenue-ai-platforms) - [Revenue Operations & Intelligence (RO&I)](/categories/revenue-operations-intelligence-ro-i) [Browse Auto Dialer Themes](/categories/auto-dialer/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated March 7, 2025 Auto dialer software automatically dials telephone numbers pulled from a list and connects either to a live agent or a prerecorded message. Auto dialers eliminate the tedious task of manually dialing individual phone numbers, enabling representatives to instead focus on the content and delivery of their messages. Auto dialers are used in a wide variety of settings and industries, including sales, health care, education, and hospitality. The [best auto dialer software](https://learn.g2.com/best-auto-dialer-software) often requires a computer, a voice modem, and an active telephone line, though cloud-based solutions are also available. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific and instead the application can run on a computer or cell phone. Many auto dialer products integrate directly with existing [CRM software](https://www.g2.com/categories/crm) or are built into [contact center infrastructure software](https://www.g2.com/categories/contact-center-infrastructure) or [telecom services for call centers](https://www.g2.com/categories/telecom-services-for-call-centers), but there are also plenty of standalone options as well. Auto dialer software also has broad overlap with [outbound call tracking software](https://www.g2.com/categories/outbound-call-tracking). They are distinct in that auto dialers will automatically call phone numbers from a list whereas outbound call tracking software needs to be prompted to call and is focused around storing data from the call itself. To qualify for inclusion in the Auto Dialer category, a product must: - Automatically call phone numbers from a predesignated list - Present a prerecorded message or prompt once the call is answered or connect to a live agent Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50881de5c3a84d0da77e62967101ea93/orum.png "Product Avatar Image")](https://www.g2.com/products/orum/reviews)[Orum](https://www.g2.com/products/orum/reviews)[4.6/5(1,079)](https://www.g2.com/products/orum/reviews) | Parallel-dialing outbound with AI-powered connect rates | "Cold caller's winning machine" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a06446a4979e6c6de6466db8cb0060d/nooks.jpeg "Product Avatar Image")](https://www.g2.com/products/nooks/reviews)[Nooks](https://www.g2.com/products/nooks/reviews)[4.8/5(1,663)](https://www.g2.com/products/nooks/reviews) | High-volume parallel dialing with AI-powered coaching | "Nooks Supercharged My Outbound Prospecting With a Fast, Intuitive Dialer" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f1d919f829e98cf3fab60428e4540e0a/close.png "Product Avatar Image")](https://www.g2.com/products/close/reviews)[Close](https://www.g2.com/products/close/reviews)[4.7/5(2,066)](https://www.g2.com/products/close/reviews) | High-volume outbound dialing with built-in CRM | "Productive Communication, Needs Better Data Visibility" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image")](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)[4.4/5(1,558)](https://www.g2.com/products/genesys-cloud-cx/reviews) | Omnichannel outbound dialing with Salesforce-native routing | "Centralized Omnichannel Power with Insightful Real-Time Reporting" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_be08dab78dcba32b9dfe8cb030a1c88d/ringcentral-contact-center.png "Product Avatar Image")](https://www.g2.com/products/ringcentral-contact-center/reviews)[RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)[4.1/5(215)](https://www.g2.com/products/ringcentral-contact-center/reviews) | Omnichannel outbound dialing with CRM-integrated call logging | "Easy-to-use Omnivhannel Platform with reliable Call Quality." | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image")](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[Five9 Intelligent Cloud...](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[4.1/5(625)](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | Predictive dialing with Salesforce-integrated campaign workflows | "Fast, Intuitive Web-Based Platform with Reliable Support" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image")](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews)[4.4/5(2,567)](https://www.g2.com/products/talkdesk/reviews) | High-volume dialing with Salesforce-integrated call intelligence | "Omnichannel Support, Data Driven AI, Full of Capabilities" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a787194b190f530da1bb58924ec8044/cloudtalk.png "Product Avatar Image")](https://www.g2.com/products/cloudtalk/reviews)[CloudTalk](https://www.g2.com/products/cloudtalk/reviews)[4.4/5(1,850)](https://www.g2.com/products/cloudtalk/reviews) | CRM-integrated power dialing with AI call intelligence | "CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0fe1247bb1ae3d476bf6e9dbd470cf7d/gtm-workspace-powered-by-zoominfo.png "Product Avatar Image")](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)[GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)[4.5/5(9,100)](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) | Intent-driven dialing with B2B contact intelligence | "Efficient Sales Prospecting, Needs UI Improvement" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png "Product Avatar Image")](https://www.g2.com/products/saas-labs-justcall/reviews)[JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)[4.3/5(2,392)](https://www.g2.com/products/saas-labs-justcall/reviews) | CRM-integrated power dialing with AI call intelligence | "Integration with HubSpot Enhances Call Management" | * * * Show More ### Auto Dialer Topics - [What is Auto Dialer Software?](#what-is-auto-dialer-software) - [What are the Common Features of Auto Dialer Software?](#what-are-the-common-features-of-auto-dialer-software) - [What are the Benefits of Auto Dialer Software?](#what-are-the-benefits-of-auto-dialer-software) - [Who Uses Auto Dialer Software?](#who-uses-auto-dialer-software) - [Challenges with Auto Dialer Software](#challenges-with-auto-dialer-software) - [How to Buy Auto Dialer Software](#how-to-buy-auto-dialer-software) - [Auto Dialer Software FAQs](#auto-dialer-software-faqs) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) [ ### Auto Dialer Topics Expand/Collapse ](#) - [What is Auto Dialer Software?](#what-is-auto-dialer-software) - [What are the Common Features of Auto Dialer Software?](#what-are-the-common-features-of-auto-dialer-software) - [What are the Benefits of Auto Dialer Software?](#what-are-the-benefits-of-auto-dialer-software) - [Who Uses Auto Dialer Software?](#who-uses-auto-dialer-software) - [Challenges with Auto Dialer Software](#challenges-with-auto-dialer-software) - [How to Buy Auto Dialer Software](#how-to-buy-auto-dialer-software) - [Auto Dialer Software FAQs](#auto-dialer-software-faqs) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) ## Learn More About Auto Dialer Software ### What is Auto Dialer Software? Auto dialer software automates telephone dialing using numbers pulled from a list and connects either to a live agent or a prerecorded message. These tools eliminate the tedious task of manual dialing individual phone numbers, enabling representatives to focus on the content and delivery of their message. Auto dialer software often requires a computer, a voice modem, and an active telephone line; though cloud-based solutions are becoming more prevalent. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific, and the application can run on a computer or cell phone. ### What are the Common Features of Auto Dialer Software? Based on G2 reviews, contact centers and sales teams evaluate auto dialer software by comparing call connection rates, CRM integration, and real-time monitoring capabilities. The following are some core features within auto dialer software that can help users make the most of them, from dialing modes to auto dialer CRM integration tools that keep call data synced with the rest of a sales stack: **Predictive dialing:** This dialing type allows for multiple phone numbers to be called at once. Predictive dialers use an algorithm to time dial the next number by identifying when an operator is towards the end of their script or active call. Predictive dialing increases the efficiency of call center agents, as there is less idle time in between calls.  **Progressive dialing:** Progressive dialers, also known as power dialers, allow for a seamless transition between calls by placing the next call immediately after the current call has finished. Teams can gather notes or strategies prior to each call as the dial rate is not predetermined, as they are with predictive dialers.  **Preview dialing:** Preview dialers enable the operator to skip or delay the next call, allowing them time to prepare information and personalize the call. This automatic dialing method is typically used when organizations are focused on quality, rather than quantity.  **Interactive voice response (IVR):** IVR enables callers to retrieve information through a voice response system without having to speak directly with an agent. It allows callers to use touch tone selections or voice recognition to resolve their inquiries or route their call accordingly.  **Call recording:** These products provide the ability to record calls to access or evaluate at a later time to ensure that quality and compliance standards are being met. Some solutions also provide the ability to pause live recordings, typically to ensure compliance with local regulations.  **Location generation:** Auto dialer software can generate a local area code to assist the caller in increasing the likelihood of pickup.  **Voice broadcast:** Voice broadcasting allows users to present a pre-recorded audio message when a call is answered. **API/Integrations:** Auto dialer software provides multiple APIs or integrations with other software within an organization’s tech stack to ensure data is transferred to the source of truth, typically a CRM, to manage all interactions with prospects or customers.  **Call scrubbing:** This feature of auto dialer software removes numbers from an uploaded list of numbers in the National Do Not Call (DNC) Registry or other industry sources.  **Voice activity detection:** Voice activity detection enables dialers to recognize if a human answered the call or an answering machine. If a human answers the call, the dialer routes the call to an available agent. For an answering machine detection, the call is typically dropped. **Callback scheduling:** This feature enables users to reschedule calls for follow-ups within the dialing solution itself, either through an agent or through a prompt. **Whisper coaching:** Some solutions enable supervisors or call center operators to listen to a call in real time and train reps, or agents.  ### What are the Benefits of Auto Dialer Software? Auto dialer software can have its own set of benefits, as mentioned below.  **Improved efficiency:** These dialing systems, regardless of dialing mode, increase the efficiency of agents and reps by eliminating manual dialing and minimizing wait times. Auto dialers enable organizations to streamline the dialing process, allowing reps to gather information around the call recipient and personalize conversations, leading to more productive conversations.  **Performance monitoring:** Auto dialers provide managers and operators with key performance data of reps or agents. With call recording, whisper coaching, and other vital features, managers can gain insight into the productivity and performance of their team, as well as ensure that they adhere to best practices and remain compliant.  **Filtering out invaluable numbers:** Auto dialer software provides CRM integration to update the information on the customer record in the CRM to avoid future calls to disconnected numbers, ‘Do Not Disturb’ numbers, or other invaluable numbers. This improves a business’ data quality and saves the organization time in the future.  **CRM integration:** Auto dialing solutions that integrate with an organization’s CRM allow agents to easily access customer data to tailor conversations accordingly. This allows the reps, or contact center agents, to have a more productive call, enhancing the customer experience. ### Who Uses Auto Dialer Software? Given its focus on increasing the productivity of inbound and outbound callers, a variety of organizations leverage auto dialers. A few of the primary users are listed below.  **Contact centers:** Contact centers are key users of auto dialers as they typically are customer support teams to manage inbound calls and ensure quality assurance of customer inquiries. While contact centers are generally omnichannel, such as SMS and email support, they leverage an automated dialer to eliminate manual dialing and improve agent productivity. Given the volume of inbound calls, contact centers leverage the call routing and call distribution capabilities of some auto dialer solutions to ensure that calls are supported by the next available agent. Contact centers in various industries use auto dialers, such as telemarketing agencies, [staffing services](https://www.g2.com/categories/staffing-services), nonprofit organizations, and [contact center outsourcing service providers](https://www.g2.com/categories/contact-center-outsourcing-services), among others.  **Sales teams:** Sales teams can also leverage auto dialing solutions to improve outbound sales and lead generation efforts. Outbound sales teams use auto dialing solutions by integrating with CRM software to begin the customer relationship and streamline the lead management process by ensuring that all interactions are recorded in the CRM software. Reps, particularly at outbound call centers, leverage automated dialers to streamline their process and ensure timely follow-up with prospective customers. While many sales teams leverage auto dialers to increase reps’ efficiencies, they are particularly effective for lead generation and [outsourced sales providers](https://www.g2.com/categories/outsourced-sales-providers) who seek to source new leads.  #### Software Related to Auto Dialer Software [Contact center software](https://www.g2.com/categories/contact-center-6bd42d00-19c7-4b5f-932e-b59c7b734b66) **:** Contact center software provides organizations with the capabilities to run a cloud-hosted customer contact center. This software is closely related to auto dialer software, as it provides similar features. However, contact center software extends further by providing multiple channels for call center reps to leverage in addition to dialing systems. [Call center infrastructure (CCI) software](https://www.g2.com/categories/call-center-infrastructure-cci) **:** CCI software, similar to auto dialer software, assists in managing inbound and outbound communications. However, CCI software provides additional features to manage operations and back-office tasks, as compared to auto dialer solutions which are focused primarily on eliminating manual dials and increasing efficiencies of operations. [Outbound call Tracking](https://www.g2.com/categories/outbound-call-tracking) **:** Outbound call tracking and auto dialers have broad overlap in benefits and use cases, but outbound call tracking needs to be prompted to call and is primarily focused on storing data from the call. Alternatively, auto dialing systems are focused on streamlining workflows by providing automated dials and increasing agent productivity.  ### Challenges with Auto Dialer Software Auto dialer software solutions can come with their own set of challenges. A few of them are listed below.  **Legal constraints:** There are various laws and regulations pertaining to the use of auto dialers, most notably, the Telephone Consumer Protection Act (TCPA), which prohibits the use of these tools for uninvited calls. Additionally, the Telemarketing Sales Rule (TSR) requires telemarketers to note specific disclosures of information and sets parameters on an acceptable time zone to call consumers. These regulations also prohibit placing calls to consumers who have noted a desire to be removed from a contact list, and thus are placed on a ‘Do Not Call’ (DNC) list. The federal and state regulations pertaining to the use of auto dialing are ever-evolving, so it is imperative to understand the rules for the buyer's geographical area and industry when selecting a software.  **Blocking and hang-ups:** Given the increasing use of auto dialing, many individuals have technology in place to block calls from auto dialers. Additionally, there is typically a delay between a recipient picking up and the call connecting back to the agent, allowing the recipient to realize it's an automatic dialer and potentially discontinue the call.  **Voicemail incompatibility:** Automated messages from auto dialers sometimes do not mix seamlessly with voice mailboxes. The message can be recorded incompletely, and any interactivity in the message does not function properly in the recordings. While the technology has evolved and mitigated some of these challenges, it is still important to note when evaluating these products.  **Negative opinions:** Due in part to the artificial element of auto dialing, many people report a dislike for auto-dialed calls. Excessive or indiscriminate use of these tools may harm customer opinion, or potentially violate laws and regulations.  ### How to Buy Auto Dialer Software #### Requirements Gathering (RFI/RFP) for Auto Dialer Software Requirements gathering for auto dialer software is critical to ensure that the business is leveraging a product that meets their needs. To do so, companies must evaluate the software based on their critical needs, as given below.  #### Compare Auto Dialer Products **Create a long list** Long lists are created by eliminating software options that do not provide critical functionality. To make a long list for an auto dialer vendor, a buyer should look at the essential functionalities and determine which products provide the necessary features. Auto dialer software enhances the efficiency and effectiveness of high-volume calling campaigns, can assist in streamlining customer service support, and ensures compliance to industry standards and regulations. A typical long list should not contain more than 10 products unless there are many similar options. In this case, buyers should consider a product’s ability to integrate with existing software, scalability, customization, and any relevant industry or geographical regulations to eliminate products.  **Create a short list** From the long list of auto dialer vendors, it is helpful to narrow down the list and develop a shorter list of contenders, preferably no more than three to five. With this in hand, businesses can produce a matrix comparing the various offerings’ tiers, features, compatibility, and pricing.  **Conduct demos** To ensure the comparison is thoroughgoing, the user should leverage a free trial or demo for each software solution on the short list with the same use cases and criteria for evaluation. This will allow the business to evaluate like for like and see how each product stacks up against the competition.  #### Selection of Auto Dialer Software **Choose a selection team** Auto dialer software can play a central role in an organization’s operations, particularly in contact centers or outsourced sales providers, emphasizing the importance of selecting a solution that best fits your requirements. It is important to consider how implementing an auto dialer system will impact the buyer's organization; thus an IT administrator should be a key decision maker. Managers, or operators, should also play a crucial role in the selection as they are familiar with how the auto dialer will be leveraged and understand the key functionalities to evaluate.  Other members of the selection team may include a legal and finance representative, to ensure costs and compliance regulations are met, as well as other members of departments which plan to leverage this technology. This selection team will ensure that all use cases and potential applications of the software can be assessed and ensure the compliance of a potential auto dialer software.  **Negotiation** When negotiating a software contract, it is crucial to minimize risk in terms of performance or security and accurately assess the business needs relating to this software. Some solutions are priced based on the number of licenses (or the number of users), with the potential for additional charges based on add-on features, businesses should estimate the number of users they may require. If the company has cash flow, it behooves them to ask for a discount in return for an annual upfront payment rather than a monthly fee.  Buyers should also determine if they need assistance implementing the auto dialer solution or integrating it with another system. Lastly, businesses should also decide how long they will need this solution to better negotiate with longer-term contracts.  **Final decision** The final decision should be made based on all the information gathered previously. Businesses should seek to prioritize needs and select the tool that meets most, if not all, of their requirements. Companies should remember that there is likely no one perfect software, but one that best meets the needs of their business.  ### Auto Dialer Software FAQs ### Most Popular FAQs #### Which auto dialer software has the best reviews? Several auto dialer platforms stand out for consistently high satisfaction scores across thousands of verified user ratings. Based on overall ratings from real users, the top-reviewed options include: - [Nooks](https://www.g2.com/products/nooks/reviews): An AI-powered parallel dialer built for outbound sales teams, recognized for real-time call coaching, session-level visibility, and the ability to increase daily call volume for SDR and AE teams dramatically. - [Orum](https://www.g2.com/products/orum/reviews): An AI dialing platform designed for revenue teams, praised for its conversation intelligence layer, automated pipeline activity logging, and high-volume dialing throughput. - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): A parallel dialing tool that earns high marks for its clean interface, AI-powered call routing, and integration-friendly design suited for fast-moving sales teams. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A combined calling and SMS platform highly rated for quick setup, local presence dialing, and tight CRM integrations that reduce manual data entry between calls. #### What is the best auto dialer software for outbound sales teams? The strongest auto dialers for outbound sales reduce idle time between calls, automatically surface contact context, and integrate directly with a CRM, so reps stay in the flow. Top picks from users running active outbound programs include: - [Close](https://www.g2.com/products/close/reviews): A CRM with a built-in power dialer designed specifically for outbound-heavy sales teams, valued for consolidating calling, email, and SMS in one platform without requiring separate tooling. - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): A power dialer built for high-volume cold calling, recognized for its efficient lead workflow, voicemail drop feature, and ability to connect reps with live prospects faster and with less effort. - [Voiso](https://www.g2.com/products/voiso/reviews): An outbound call center platform praised for real-time agent monitoring, campaign-level performance analytics, and multi-campaign management across distributed teams. - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): A parallel dialer purpose-built for outbound sales, recognized by users for its high connection rates, automated voicemail drop, and seamless CRM sync that keeps rep activity logged without manual entry. #### What is the best auto dialer software with CRM integration? Auto dialers with strong CRM integration get rid of tool-switching, automatically log call outcomes, and surface contact history the moment a prospect picks up. Platforms that consistently earn high marks for CRM connectivity include: - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud communication platform with native integrations into dozens of CRMs and helpdesks, enabling automatic call logging, activity syncing, and real-time data access during live calls. - [Aloware](https://www.g2.com/products/aloware/reviews): A contact center platform with deep CRM sync capabilities, well-regarded by SMB sales teams for automating follow-up workflows triggered directly by call outcomes and dispositions. - [Apollo.io](https://www.g2.com/products/apollo-io/reviews): A sales engagement platform that combines a built-in dialer with prospecting and CRM-connected sequencing, enabling reps to move from outreach to live calls within a single workflow. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A calling and SMS platform recognized for its native integrations with HubSpot, Salesforce, and Pipedrive, automatically logging call outcomes and SMS activity directly into contact records without manual entry. #### What are the top auto dialer services for call centers? Call centers need auto dialers that handle high call volume, support supervisory monitoring, maintain compliance, and operate reliably at scale. The following platforms see strong adoption in call center environments: - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): An enterprise-grade contact center solution with predictive, progressive, and preview dialing modes, along with routing, IVR, and workforce management tools built for high-volume operations. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): A comprehensive cloud contact center platform used by large outbound operations for its omnichannel capabilities, AI-powered routing, and campaign management features. - [Squaretalk](https://www.g2.com/products/squaretalk/reviews): A call center communication platform that earns recognition for its real-time monitoring dashboards, multi-campaign support, and agent performance visibility across distributed teams. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): A cloud-based contact center solution valued by call center operators for its reliable carrier infrastructure, built-in compliance controls, and supervisor monitoring tools that support large outbound teams. #### What are the different types of auto dialers? Auto dialer software comes in four primary modes, each suited to different calling objectives and team sizes. A predictive dialer uses algorithms to dial multiple numbers simultaneously and connects agents only when a live person answers, making it best suited for high-volume outbound call centers.  A power dialer works on a one-to-one basis, automatically dialing the next contact the moment an agent completes a call, offering a balance of speed and control without the risk of dropped calls. A progressive dialer is similar to a power dialer but introduces a brief pause between connections, giving agents a moment to review contact details before the call connects.  A preview dialer gives agents full control by surfacing lead information first and only dialing when the agent chooses to proceed, making it the right choice for complex or sensitive conversations where preparation matters. #### What are the best auto dialer platforms for call recording, performance metrics dashboards, and real-time monitoring analytics? Supervisors evaluating this feature set want a single view of what's happening on every call right now, rather than a recording they have to review after the fact. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Built around customizable real-time dashboards that track handle time, first contact resolution, and queue time, alongside call recording and quality management tools reviewers cite for coaching and compliance. - [Five9](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): Gives supervisors visibility from the campaign level down to individual agents, with reviewers specifically praising its real-time monitoring of agent productivity and call quality. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Reviewers highlight its real-time dashboards and reporting tools for operational visibility, letting supervisors make data-driven decisions as call volumes shift. - [Orum](https://www.g2.com/products/orum/reviews): Its Virtual Salesfloor lets managers listen to live calls and coach in real time, paired with dashboards tracking connect rates, call outcomes, and productivity metrics. #### Which auto dialer platforms track agent availability across multiple sales campaigns? Teams running more than one outbound campaign at once need to see which agents are free, busy, or between calls, and route work to available capacity without manually reshuffling assignments. - [Five9](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): Lets supervisors organize callers into custom campaigns and TFNs, with rule and skill sets that control which agents can access which campaign. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Routes interactions based on agent skills and availability, which reviewers say improves resolution times and makes better use of agent capacity across campaigns. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Native scheduling and predictive forecasting align staffing with call traffic, while its real-time view of queue status and agent availability helps supervisors react as volume shifts between campaigns. - [Orum](https://www.g2.com/products/orum/reviews): Its Virtual Salesfloor gives managers a live view of which reps are actively dialing across the team, so capacity can be redirected to whichever campaign needs it most. ### Small Business FAQs #### What is the most affordable auto dialer software for SMBs? Evaluating [SMB auto-dialer software](https://www.g2.com/categories/auto-dialer/small-business) on a budget means finding platforms that balance core dialing functionality with low total cost of ownership and minimal technical overhead. These platforms earn consistent marks from SMB users watching their spend closely: - [DialedIn](https://www.g2.com/products/dialedin/reviews): A flexible auto dialer offering power and preview dialing at a price point accessible to small teams, with a clean interface that reduces training time and administrative setup overhead. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews): A cloud-based calling platform popular with small and mid-sized sales teams for its competitive per-seat pricing, extensive CRM integration library, and international calling capabilities. - [Aircall](https://www.g2.com/products/aircall/reviews): A cloud phone system with power dialing features recognized by SMBs for its straightforward setup, transparent pricing, and pre-built integrations with HubSpot, Salesforce, and other common tools. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud communication platform that small teams frequently choose for its affordable per-seat cost, broad CRM integration library, and built-in SMS capabilities that remove the need for a separate messaging tool. #### What is the best auto dialer software for startups? Startups need an auto dialer that deploys quickly, integrates with their existing stack, and does not require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full range of options for small business auto dialer software on G2: - [Close](https://www.g2.com/products/close/reviews): Purpose-built for early-stage sales teams, Close bundles a CRM and auto dialer into one interface, allowing founders and small reps to track deals and place calls without juggling separate tools. - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): A power dialer favored by startup sales reps for its fast onboarding, voicemail drop workflow, and ability to move through high call volumes without administrative complexity. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): Startup teams highlight Kixie's same-day setup, Chrome extension workflow, and responsive support team as key reasons for choosing Kixie as their first dedicated auto-dialer. - [DialedIn](https://www.g2.com/products/dialedin/reviews): A straightforward auto dialer that startup teams adopt for its affordable pricing, simple campaign setup, and predictive dialing mode that helps small outbound teams punch above their headcount. #### Which auto dialer software is the most user-friendly for startups? Teams with lean headcounts and no dedicated ops resources need an auto dialer that people adopt on day one without formal onboarding. Among platforms reviewed by startup-sized teams, these earn the highest usability marks. You can browse the full range of[small business auto dialer software](https://www.g2.com/categories/auto-dialer/small-business) on G2: - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): Startup users consistently cite how quickly new reps get comfortable with Salesfinity, with most reporting full adoption within hours of initial setup and no formal training required. - [Close](https://www.g2.com/products/close/reviews): Well-reviewed for its clean, distraction-free calling and pipeline view that does not require a training period to navigate, even for reps new to dedicated sales tools. - [Aloware](https://www.g2.com/products/aloware/reviews): Users highlight Aloware's guided setup process, intuitive call queue interface, and responsive support team as reasons lean startup teams get productive quickly. - [Aircall](https://www.g2.com/products/aircall/reviews): Consistently cited by small teams for its simple tab-based interface and fast onboarding, with users frequently noting they were making calls within minutes of downloading the app and entering their credentials. #### What is the best auto dialer software for real estate agents? Real estate professionals relying on auto dialers typically need tools that support high call volume, manage large contact lists efficiently, and connect to property and lead management systems. You can explore the full range of small business auto dialer software options on G2 to compare by use case: - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): Frequently used by real estate agents for its fast lead list dialing, voicemail drop functionality, and call tracking that keeps outreach organized without adding CRM complexity. - [Apollo.io](https://www.g2.com/products/apollo-io/reviews): A sales engagement platform used by real estate outreach teams for combining a built-in dialer with contact data, enabling agents to build and call prospect lists within a single workflow. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud dialer with native integrations into real estate CRMs, valued by agents for automatic call logging, SMS outreach capabilities, and team-level call analytics. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A dialing and SMS platform used by real estate teams for its local presence dialing feature, which increases answer rates when calling prospects in specific markets by displaying a local area code. #### What is the best auto dialer for high-volume lead generation teams? High-volume lead gen teams need a dialer that minimizes agent idle time, automatically filters out busy signals and voicemails, and scales with campaign size without adding administrative burden. You can explore the full range of[small business auto dialer software](https://www.g2.com/categories/auto-dialer/small-business) on G2 for additional options: - [Nooks](https://www.g2.com/products/nooks/reviews): Built for high-throughput outbound campaigns, Nooks enables teams to run parallel dials across multiple contacts simultaneously while keeping agents focused exclusively on live conversations. - [DialedIn](https://www.g2.com/products/dialedin/reviews): An auto dialer designed for outbound-intensive teams, praised for its predictive dialing mode, lead queue management, and campaign-level reporting that surfaces what is and is not converting. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews): Used by outbound-focused lead gen teams for its multi-line dialing, campaign management capabilities, and real-time analytics that help managers adjust pacing and scripting mid-campaign. - [Orum](https://www.g2.com/products/orum/reviews): A high-volume parallel dialer recognized by lead generation teams for its AI-powered voicemail detection, automated activity logging, and the ability to dramatically increase rep-to-conversation ratios at scale. ### Enterprise FAQs #### What is the best-rated auto dialer software for tech enterprises? Technology enterprises need auto dialers that support large agent deployments, integrate with complex sales stacks, and deliver conversation intelligence across campaigns. These platforms earn the strongest ratings from enterprise tech buyers, and you can explore the full range of[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): An AI-powered parallel dialer built for enterprise SDR teams, recognized for live call coaching overlays, session replays, and the ability to run multiple simultaneous dials without sacrificing call quality. - [Orum](https://www.g2.com/products/orum/reviews): An AI-driven dialing platform adopted by enterprise revenue teams for its conversation intelligence capabilities, automated Salesforce activity logging, and high-volume dialing throughput at scale. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A mature enterprise contact center platform valued by large tech organizations for its multi-mode dialing, customizable routing rules, and deep integrations with CRM and workforce management systems. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): An enterprise-grade cloud contact center recognized by large tech buyers for its omnichannel architecture, AI-powered engagement tools, and flexible campaign configuration that supports complex outbound operations at scale. #### What is the most reliable auto dialer software tool for enterprises? Enterprise buyers running large-scale calling campaigns prioritize consistent uptime, accurate call routing, and dependable performance during peak campaign periods. Among enterprise-deployed platforms in this review set, these earn the strongest recognition for reliability. You can explore more on the[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) page on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise sales organizations consistently cite Nooks's stable, parallel-dialing infrastructure and reliable call connectivity as core drivers of large-scale adoption across SDR teams. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): A cloud contact center platform recognized by enterprise operators for its mature infrastructure, uptime consistency, and robust disaster recovery and call routing capabilities at scale. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Enterprise reviewers highlight RingCentral's established carrier network, predictable call quality, and breadth of compliance and security features as long-term drivers of platform confidence. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A long-established enterprise contact center platform trusted by large organizations for its carrier-grade infrastructure, consistent uptime track record, and dedicated implementation and support resources. #### What is the best-reviewed auto dialer software for enterprise app integration? Integration depth is a top evaluation criterion for enterprise buyers managing layered CRM, marketing automation, and data infrastructure. Platforms that stand out for integration capabilities include, and you can explore the full[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) category on G2 for a complete comparison: - [Orum](https://www.g2.com/products/orum/reviews): Enterprise reviewers highlight Orum's direct Salesforce integration, automated activity logging, and API connectivity as key differentiators for teams running complex, multi-touch sales operations. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): Five9's open platform and pre-built integrations with Salesforce, ServiceNow, and major workforce management tools make it a strong fit for enterprises with layered integration requirements. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise operators recognize Genesys for its flexible integration framework, open APIs, and pre-built connectors that link outbound dialing campaigns to CRM, analytics, and business intelligence systems. - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise teams highlight Nooks's bi-directional Salesforce sync, Outreach and Salesloft compatibility, and API-level flexibility as reasons it fits cleanly into complex, multi-tool revenue stacks without requiring custom engineering. #### What is the best auto dialer software for enterprise compliance management? Enterprises in regulated industries must ensure their dialing operations comply with TCPA, GDPR, and related frameworks, including how well auto dialer platforms reduce call abandonment, since abandonment rate is itself a regulated metric, making compliance tooling a critical evaluation factor in platform selection. You can explore all compliance-ready options in the enterprise auto dialer software category on G2: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise compliance teams value Genesys for its built-in consent management, time zone restrictions, Do Not Call list integration, and comprehensive call recording and audit trail capabilities. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A platform recognized in regulated enterprise environments for its TCPA compliance controls, call pacing enforcement, and campaign-level compliance reporting tools. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Enterprise reviewers in financial services and healthcare highlight RingCentral's compliance infrastructure, granular access controls, and call recording features as key factors in platform selection. - [Voiso](https://www.g2.com/products/voiso/reviews): An enterprise contact center platform recognized for its built-in compliance tooling, including time zone call restrictions, DNC list management, and call recording capabilities designed for regulated outbound environments. #### Which enterprise auto-dialer software offers the best AI-powered dialing features? AI capabilities in enterprise auto dialers have advanced from simple voicemail detection to include real-time coaching, predictive call scoring, and conversation intelligence across campaigns. The following platforms lead in AI maturity within the enterprise segment, and you can explore the latest AI feature comparisons in the[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) category on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise teams highlight Nooks's AI-powered parallel dialing, real-time call-coaching overlays, and automated note-taking as features that reduce rep ramp time and improve conversation quality across large teams. - [Orum](https://www.g2.com/products/orum/reviews): Recognized by enterprise buyers for its AI-driven objection handling analysis, automated call transcription, and intent signals that help revenue teams prioritize which prospects to contact first. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise operators use Genesys's AI capabilities for intelligent call routing, predictive engagement scoring, and real-time agent assist features that improve first-call resolution rates across outbound campaigns. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A platform that enterprise teams rely on for AI-powered predictive dialing, intelligent virtual agents, and real-time supervisor analytics that surface coaching opportunities across active call campaigns. Last updated on April 23, 2026