As Director of Sales & Marketing for Haulaway Storage Containers Inc. and being in charge of our website, pay per click advertising & social media campaigns there is one thing I've learned. About 20% to 25% of consumers do not like communicating verbally over the phone and prefer correspondence via email or Live Chat. How do I know this you ask? Well after reviewing all the analytics I've noticed we receive about 4 to 5 phone calls from our website for every web form that is completed and those averages are the same with our pay per click advertising..

By implementing Valero Live Chat we are now catering to this 20% to 25% of the consumers who prefer a different form of communication. My sales conversions have increased drastically. . Review collected by and hosted on G2.com.

To be honest there was a little bit of a learning curve implementing the Live Chat mostly because Velaro offers some many great features that improves the users experience it took time for me to fully understand it all (Truly this is not a dislike). What I learned I should have called for technical support much sooner than I did. Hugo is one of Velaro's technical support staff and is nothing short of OUTSTANDING. I started to wonder if there was more than one Hugo's that work for Velaro because every time I called he was immediately available. Once I received his email address the response time was even quicker. My live chat hosts have had the same experience with Hugo as well. Thanks Hugo !! Review collected by and hosted on G2.com.

It's a great low cost solution for a Magento Live Chat Extension. We were able to create branding & set up Velaro in time for holiday quickly. It only took us 3 days to implement and design the product for our website. Review collected by and hosted on G2.com.

There are so many features and customizations that Velaro can seem overwhelming at first. I would really suggest an online training session with a support person. Product was installed and had a few bugs at first. These were quickly addressed by Velaro and we have found both functionality and support exceptional Review collected by and hosted on G2.com.

We loved how easy it was to customize the button and incorporate it into our website. Unlike other live chat options it allowed us to merge the design seamlessly with our company's branding. The Velaro team responds quickly and helpfully to any issues. Review collected by and hosted on G2.com.

The design is not mobile responsive, which has caused some issues with our site's mobile appearance. Review collected by and hosted on G2.com.

As a Chat product, Velaro ticks all the right boxes.

It does cover all our needs.

It has a full web and a mobile optimized chat.

It allowed us to skin the chat window as per our needs.

The team from Velaro worked closely with us during the implementation phase and as a part of any support need that we had. Review collected by and hosted on G2.com.

I know Velaro works hard to make sure that there are no issues.

But if they find an issue that could potentially impact us, I would like a pro-active email communication. Review collected by and hosted on G2.com.

Velaro software was easy to configure with minimal training. Reports can be automated to your liking and arrive each day. Our team really likes using the product. Review collected by and hosted on G2.com.

The Admin manual could be better organized and lacks a Table of Contents. Review collected by and hosted on G2.com.

Velaro chat is an extremely cost-effective method of generating new leads for our franchise network. Review collected by and hosted on G2.com.

Some limitation with online reporting with current version. Review collected by and hosted on G2.com.

The staff are willing to help out and can respond very quickly to requests. Review collected by and hosted on G2.com.

The reporting is good however the interface is much too slow. Review collected by and hosted on G2.com.