Joelle N.
JN
Joelle N.
Executive Director
Professional Training & Coaching
Small-Business (50 or fewer emp.)
"I love vCita! I Won't Go Without it in my business! "
5/5
What do you like best about vcita?

I love all the features, I live the ease of use and it has significantly organized my life and has added to my bottom line! Review collected by and hosted on G2.com.

What do you dislike about vcita?

I wish there was a recurring billing option Review collected by and hosted on G2.com.

Nicole S.
NS
Nicole S.
Owner
Primary/Secondary Education
Small-Business (50 or fewer emp.)
"I like using vCita for my business"
4/5
What do you like best about vcita?

The on boarding process was quite straightforward. Once you get it set up it is pretty easy to use. Review collected by and hosted on G2.com.

What do you dislike about vcita?

It took me a while to figure out how to stop it messaging me every half hour, but that was because I hadn't understood how to schedule the recurring appointments properly. Review collected by and hosted on G2.com.

JC
john c.
Small-Business (50 or fewer emp.)
"I found all clients preferred to arrange meetings directly so didn't use vcita"
3/5
What do you like best about vcita?

Easy to install & use, and to convey to clients Review collected by and hosted on G2.com.

What do you dislike about vcita?

Nothing-easy to install and inexpensive, and ideal for hat I thought I needed. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"I am a user"
5/5
What do you like best about vcita?

The best it has is it never fails, the end user adapts very quickly Review collected by and hosted on G2.com.

What do you dislike about vcita?

maybe it's not as flexible as it used to be Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
CM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Great for the past 4 years!!been "
4/5
What do you like best about vcita?

I've been using VCita for 4 years. It's been great. It's a lightweight CRM that allows clients a direct link to our company. Our customers love it and som do our enployees. Review collected by and hosted on G2.com.

What do you dislike about vcita?

They have changed the packages over and it will be good to have them stable for a while. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"I would want to keem it for us in next days"
3/5
What do you like best about vcita?

The security for client and the useful tool for client. Indeed they have a CRM with a showcase. Review collected by and hosted on G2.com.

What do you dislike about vcita?

When I have a question, It's difficult to speak with somebody. You have Facebook page, but you need to use zendesks tools. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Fill your day they way you want"
5/5
What do you like best about vcita?

This system allows clients to choose up to three appointment times then you choose the best that works with your schedule!!! Review collected by and hosted on G2.com.

What do you dislike about vcita?

The initial cost until clientele is built up! Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Great for free consults "
4/5
What do you like best about vcita?

I like that I know what people are looking for before they schedule a free consult with me. And I like the ease for users to contact me. Review collected by and hosted on G2.com.

What do you dislike about vcita?

I only dislike having to pay for the service, and wish it was still free! Review collected by and hosted on G2.com.

Chuck R.
CR
Chuck R.
President
Small-Business (50 or fewer emp.)
"Secure Document Sharing, Easy Scheduling, Improved Communications"
5/5
What do you like best about vcita?

To use vCita to increase the way I can have users schedule appointments with me by any Social Media site, my Website, Email Campaigns, and register to attend events/seminars/webinars that I put on all in one place is of the highest quality. The clean and easy to use interface provides for a relaxed atmosphere through the day to interact with customers, clients or prospects. Having vCita automatically inform me and a user of a pending appointment via text and email even on my Smartphone helps me stay very current on what is coming up next. Review collected by and hosted on G2.com.

What do you dislike about vcita?

vCita is in need of greater integrations with lots of other tools used by small business.It is great to hear on their newly created Facebook vCita Users Group page of the plans for more and better integrations per lots of users requesting these functions. Review collected by and hosted on G2.com.

Verified User in Alternative Medicine
UA
Verified User in Alternative Medicine
Small-Business (50 or fewer emp.)
"Two words: More Business"
5/5
What do you like best about vcita?

The customizable pop up widget is wonderful to get potential client engagement. I first used it to encourage people to book a ten minute free visit with me. I definitely noticed an increase in remote clients/patients after installing the widget. The Facebook and Contact page widgets are also awesome as people can book right through either page. I love that is syncs with Google Calendar. The invoicing function keeps improving and the increase flexibility is helpful including the ability to give a discount. The customer service team is very responsive and even sat down with me for over an hour to discuss future improvements to their platform. I gave them my long wish list. Review collected by and hosted on G2.com.

What do you dislike about vcita?

1. Currently there is no feature to prevent people from cancelling their appointment without a penalty even though the policy states no cancellations within 48 hours. People can still cancel and are "surprised" when they get invoiced a cancellation fee. I think there should be a warning pop up for anyone trying to cancel their appointment within 48 hours that says "You are attempting to cancel your appointment within 48 hours. You may incur a cancellation fee as per the cancellation policy. Do you still wish to continue?"

2. There is no way for patients to book a package of appointments and schedule them all at once. It would be great if they could pay directly through the vCita widget and book all five appointment/ten appointments at the same time without having to go in and do it one by one like they do now.

3. Sometimes I have openings in my schedule and the widget says I don't. We've tried to fix it but am not sure why there is a glitch. Review collected by and hosted on G2.com.