The scheduling platform is better than Calendly and Google Calendar. I have been using vCita much longer, and I admire how it makes my business look very professional. Review collected by and hosted on G2.com.

Learning curve initially was a challenge, but I got the hang of it pretty quickly. Review collected by and hosted on G2.com.

Automatic confirmations, customisable time zones per booking and easy to adapt.

I use it solely for meeting bookings and am not taking payments on the platform as yet. So far, Vcita gives me what I need to function efficiently. Review collected by and hosted on G2.com.

There have been glitches but with calendar apps, much of this comes down to getting to know its quirks. Any frustrations have been either supported through the helpdesk or implemented into the product. Review collected by and hosted on G2.com.

The ability for clients to schedule their appointments without taking up precious admin time. Review collected by and hosted on G2.com.

That I cannot use my mercant services with their platform. Review collected by and hosted on G2.com.

How easy it makes the day-to-day running of my business. Review collected by and hosted on G2.com.

I would like an option to upload and send my clients a larger file... as a hypnotherapist, I send my clients bespoke recordings, and it would be more professional if I did this all in one place. Review collected by and hosted on G2.com.

The things I liked best about vicita are as follows:

- very easy to reassign appointments

- blocking off specific day availability was intuitive Review collected by and hosted on G2.com.

The downsides to vcita are:

- When you block off certain times on a specific day in vcita, the availability would not translate in the customer facing calendar integrated with vcita. It would remove the whole day

- Does not work well with Gcal anymore, which is why we switched to ChiliPiper. Whatever update vcita made, we had to do too many steps to get it to talk to our Gcal. It ended as a separate calendar type (involved having to be invited to view each person's vcita calendar on Gcal? Way too confusing). Vs synching with our Gmail users like it did before. It caused availability info to be inaccurate. Review collected by and hosted on G2.com.

the mobile app is great. i also love the dashboard. Review collected by and hosted on G2.com.

search functions could be better. i'm never sure where to find drafts of invoices/estimates. Review collected by and hosted on G2.com.

I like that it is very intuitive, and it is easy to find what you need in many different ways. You can collect payment information and keep patient notes all in one place. Review collected by and hosted on G2.com.

I wish it could save templates for notes so that I didn't have to constantly retype the same parts of my visit notes with each patient. It would be nice to have a way to save different templates and essential information from other databases. Review collected by and hosted on G2.com.

We decided to give vcita a chance within our infrastructure and the result was pleasant because it gave us a hand in billing processes, making them easier for our team through its reporting / analysis function, in addition to the extensive tools available. They can be used in a simple way, improving our traffic. Review collected by and hosted on G2.com.

Something that upset us was that many times the links did not work or the payment confirmation messages as one is used to and the customer service is terrible since they only have a 2 hour opportunity every 24 hours for technical support to time for some inconvenience. Review collected by and hosted on G2.com.

Nothing. This software used to have many good attributes, but it has clearly deteriorated over time. Review collected by and hosted on G2.com.

Pretty much everything now. We have been unable to process payments via Stripe or Paypal which is due to a bug in the Vcita system for an entire month. Customer service have still failed to correct the fault. Clients now receive incorrect ZOOM links and notifications are now delayed, appearing weeks and months after the event. We should have guessed this when we onboarded and it took way too long for them to book us in for a ZOOM call. Review collected by and hosted on G2.com.

This online software is truly all-in-one! I canceled my other subscriptions for classic appointment scheduling, my quote-invoicing solution, customer relationship management, and now I can turn simple diagnostic appointment requests into potential clients. I have the ability to send offers to my prospects, via SMS or email, for my new services through VCITA's email marketing and track the opening.

My emails and appointment scheduling are enhanced, and no more wasting time with multiple business solutions when VCITA does it all on a single platform. More than ever, to keep your clients, you need to be able to address them personally, and VCITA does it with its automated platform.

The icing on the cake is the ability to be paid online by my clients because they all have a private, free portal to do so. They see my services, their upcoming invoices to pay, the appointments we have together, and more. VCITA is THE smart solution for modern freelancers who want to centralize everything on a SUPER SMART dashboard.

In terms of online support, they are very responsive and reply within 24 hours, I love it!!!

I decided to switch to the platinum plan! Review collected by and hosted on G2.com.

For now, nothing to complain about, quite impressed to have so many tools on a single platform for that price! When you're self-employed, it's also important to be able to save money while optimizing your customer acquisition and retention process. Review collected by and hosted on G2.com.