MM
Milan M.
CEO
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Contact center of the financial institution"
5/5
What do you like best about VCC Live?

Ease of use, intuitive user interface, lightning-fast support. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

Setting up some functions is a bit more complicated, but technical support will always help here Review collected by and hosted on G2.com.

Response from Dan Deschidar of VCC Live

Dear Milan, thank you so much for the 5-star review! We are glad to hear you found VCC Live's user interface intuitive and easy to use. We will share this with the team to let them know to keep up the great work.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Still some improvements that need to be done, but the good thing is that you have a dedicated team"
5/5
What do you like best about VCC Live?

I like the service from the employees and the knowledge level of the people we are having contact with Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

Its not webbased, and need to have parrarels to work on mac ,

Implementation took a little bit longer than expected. Review collected by and hosted on G2.com.

Response from Dan Deschidar of VCC Live

Thank you so much for taking the time to share your thoughts on VCC. We take pride in knowing our customers are happy with their experience. We are equally pleased to announce that the web-based version of VCC Live is coming pretty soon (sometime this year)! A preview of it is already available. I suggest you reach out to your Customer Success Manager or support@vcc.live, and my colleagues will be more than happy to organize an online session where they can show you what we worked on so far and give you a walk-through the web-based version of VCC Live.

Verified User in Utilities
AU
Verified User in Utilities
Enterprise (> 1000 emp.)
"Great tool"
4.5/5
What do you like best about VCC Live?

The flexibility, and the tailoring function. I can do whatever I want without IT support. I can rely on it's statistics. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

The CSM team is a huge help, but sometimes this attitude is lacking from Customer Service. Review collected by and hosted on G2.com.

Response from Dan Deschidar of VCC Live

Thank you so much for sharing your experience. We are happy to see that you found our solution complete and flexible. As for the feedback on our CSM and Support teams - I will make sure your feedback reaches both teams, so we can try and make your VCC Live experience even better! Thanks again for your valuable feedback!

CG
Catalin G.
agent
Mid-Market (51-1000 emp.)
"Very short time response for our requests"
5/5
What do you like best about VCC Live?

The simpliness of the software...You can compact multyple things in an interface easy to use. It is easy to use compared to another programmes and the fact that almost within 2-3 minutes someone can help you with informations is what makes it best. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

Maybe when there are certain bugs that interrupt our work - but again these moments are rare. It is simple and effiecient right now. Improvements coul be better when correlations with another programme is made. Review collected by and hosted on G2.com.

Response from Dan Deschidar of VCC Live

Thank you so much Catalin for sharing your experience and for the 5-star review! We are happy to see that you've found our solution complete and easy to work with. As for the feedback on our Support team's response time (and also on the occasional bug) - I will make sure your feedback reaches the appropiate teams, so we can try and make your VCC Live experience even better. Thanks again for your valuable feedback!

KP
Krzysztof P.
IT Business Coordinator
Mid-Market (51-1000 emp.)
"VCC as a modern platform for call center operations"
5/5
What do you like best about VCC Live?

We like the support and care which VCC live company is taking when handling our questions and problems; we use VCC live desk software. Taking into consideration price and support, it is one of the best offers in the market. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

There are technical difficulties on VCC servers occasionally; this is something that VCC is working on but still happens sometimes, and it needs attention. Still, it happens very rarely now. Review collected by and hosted on G2.com.

Response from Dan Deschidar of VCC Live

Thank you so much for your 5-star review of VCC Live, Krzysztof! We will share this with the team to let them know to keep up the great work. So glad to hear that AMD helped your organization! As you probably know, AMD is improving constantly, and I am happy to say that things will only get better and better! We'll try and keep doing our best for awesome customers like you! As for 'difficulties on VCC servers' that you mentioned, can you give us a few more details about what you have in mind and what happened? Please reach out to you Key Account Manager or to support@vcc.live so we can try and make your experience with VCC Live even better.

Mario S.
MS
Mario S.
Team Leader
Mid-Market (51-1000 emp.)
"Great sales oriented app and great group of people always ready to help. I recommend it to any user."
5/5
What do you like best about VCC Live?

Best part is that VCC Live is user friendly and has a fast and the best support! You can always rely on them!

Additional, it is a great app for agents too! Easy to learn!

The best part? DARK MODE :) Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

Not that there is something to dislike, just maybe a little comment for the first time users, 2-3 days on site help would be excellent! There is a lot of great possibilities in VCC Live app and for first time users and someone that did not use something like it before a little hard to understand. There is still few tricks that I can also use but maybe unaware of. Can you make a list of 10-20-30 possibilities in VCC regarding sales. What are the best things that other recommend in VCC? I am sure that there is something we can learn every day! Review collected by and hosted on G2.com.

Response from Dan Deschidar of VCC Live

Thank you so much for taking the time to share your experience with VCC. We take pride in knowing our customers are happy with their experience. As for the initial contact with VCC for first time users - like any other tool that's new to someone - it might look a little intimidating. That is why at VCC Live we have the rule that most of our clients receive a Key Account Manager who is there to guide you every step of the way. Your comment on the '2-3 days on site' is a valid one, and I agree: it would be ideal! Also, I really like your idea for the 'tips' list on what one can do with VCC, things that maybe the customer didn't even think about or knew it's possible. I will share your idea with the team. Thank you again for your kind words. We count ourselves lucky to have customers like you.

Darina M.
DM
Darina M.
Head of Operations
Small-Business (50 or fewer emp.)
"Very easy to work on, many functionalities."
5/5
What do you like best about VCC Live?

VCC is very reliable. They have very good support (response is very fast). I enjoy many functionalities. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

As every system also this one has now and then few errors, but support is working very fast on solving any issue. Review collected by and hosted on G2.com.

Response from Dan Deschidar of VCC Live

Thank you for the 5-star review, Darina! We work hard to meet expectations like yours. We are happy to hear we hit the mark for you and to see that you found our solution practical and reliable. Our Support team will be equally excited to listen to the kind words you have about them. Thanks again for the great review. We'll try and keep doing our best for awesome customers like you!

Brindo  S.
BS
Brindo S.
Quality Analyst and Training Supervisor
Mid-Market (51-1000 emp.)
"VCC Live: Calling now made easier"
4.5/5
What do you like best about VCC Live?

The best part of VCC is the user interface and it's ease of access. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

The data/results visualization cannot be customized according to our needs. Review collected by and hosted on G2.com.

Response from Dan Deschidar of VCC Live

We are grateful you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks, Brindo, for sharing your rating with the community and us.

We are happy that you found our solution user-friendly and easy to use. As for more flexibility in customizing your results/statistics - check out our ''User-based statistics'' feature; I think it might help you. For more details, please reach out to your Key Account Manager or support@vcc.live so we can try and make your VCC Live experience even better!

M
Matrahegyi .
Team Manager
Mid-Market (51-1000 emp.)
"The best callcenter software on the market."
5/5
What do you like best about VCC Live?

Easy to use. You can find every data that you looking for to your statics. Easy to use for the operators too. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

The real-time monitoring is sometimes bugged, you have to close and re-open it to fix it. Review collected by and hosted on G2.com.

Response from Dan Deschidar of VCC Live

Dear Matrahegyi, thank you so much for your 5-star review!

We are happy to see that you found our solution transparent and user friendly; it means much to us. As for the real-time monitoring part, there was indeed a bug that had such an effect. However, it was an isolated event, and our tech guys solved it last week. However, please reach out to your Key Account Manager or support@vcc.live if this situation resurfaces, so we can take the necessary steps to make your VCC Live even better."

Zoltán E.
ZE
Zoltán E.
CEO
Small-Business (50 or fewer emp.)
"Our workforce can manage all process from home. Very fast dial, good at live control"
4.5/5
What do you like best about VCC Live?

Live control, quality control, many dial settings Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

There may be problems with third-party service providers, which can cause downtime Review collected by and hosted on G2.com.

Response from Dan Deschidar of VCC Live

We are thrilled to have you as part of the VCC Live family! Thank you for sharing your kind words with us. It means the world to us hearing we were able to help you during these uncertain times, when work-from-home became a real game changer! As for the feedback on our Support team: we are gonna make sure it reaches the team, so they can try and make your VCC Live experience even better!