Online meetings, with professional staff -> with Senior Customer Success Manager Magdalena Horvath. Automatic systems. Review collected by and hosted on G2.com.
Mobile platform for admin users to monitor project progress, with a dialer feature. Review collected by and hosted on G2.com.
Ease of Use
Customer Support
100% Stable operation Review collected by and hosted on G2.com.
There is no such thing, VCC is a miracle and, once you start using it, you will never want to use any other CC software. Review collected by and hosted on G2.com.
Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that you find VCC easy to use, reliable, and backed by great customer support. Your kind words about VCC being a "miracle" truly made our day, and it’s incredibly rewarding to know we’ve earned your trust and loyalty.
If there’s ever anything more we can do for you or ways we can continue enhancing your experience, please don’t hesitate to reach out. We’re here for you every step of the way!
I think that the reportability and the dialer are the biggest strengths of the VCC system. Review collected by and hosted on G2.com.
As soon as the internet connection is not stable, the system exits, although it sould be set to "passive mode" instead Review collected by and hosted on G2.com.
Thank you so much for taking the time to share your thoughts on VCC. We take pride in knowing our customers are happy with their experience. As for the program being sensitive to internet connection quality: that might happen, it's true. VCC Live recommends a stable internet connection, with at least 200 kbps bandwidth per user. Connecting via Wi-Fi or mobile data is not recommended. Our advice, to avoid these situations, is to connect to the internet via ethernet, if possible.
Simplicity and transparency of the interface. Review collected by and hosted on G2.com.
I couldn't think of anything that would be bad. Review collected by and hosted on G2.com.
The data can be extracted very easily and reported well into Excel, which greatly facilitates the work. Review collected by and hosted on G2.com.
It would be very useful if certain reports could come down on their own, or if it were built-in and didn't have to be assembled with functions in EXCEL. Review collected by and hosted on G2.com.
Thank you so much for sharing your experience. We are happy to see that you found our solution easy to use and that our logs, statistics and reports proved useful to you.
Speaking of reports (and them sometimes being 'messy'), can you please tell us more about what you have in mind? Maybe we can find a solution to that. There are a few features in VCC that come to my mind and that might help you with that. I am thinking of features such as Automatic report sending, Export templates, and the ability to set Custom KPIs yourselves and include them in the reports, thus reducing the need for further manipulating the data in Excel, through formulas and functions. Please reach out to your Key Account Manager or our support@vcc.live on this subject, so we can try and make your VCC Live experience even better.
developable, interactive, stable, hierarchy level, easy management Review collected by and hosted on G2.com.
I can't really highlight this, maybe it could be improved in the SF developments, but I also know that this is currently in progress Review collected by and hosted on G2.com.
Everything can be viewed and known simply and accurately Review collected by and hosted on G2.com.
There is no feature that I don't like in the VCC. Review collected by and hosted on G2.com.
practical, efficient, easy handling, can be used in snow Review collected by and hosted on G2.com.
We cannot use the prompt. Unfortunately, there have already been 4 contact changes. Review collected by and hosted on G2.com.
Thank you for sharing your experience with us and the community. We are happy you found our solution efficient and easy to use. We try our best for awesome customers like you!
VCC is a logically structured application.
The Customer Support is helpful and respond quickly. Review collected by and hosted on G2.com.
The export format is only txt.
I didn't find automatic (run at specific time) export possibility (LOG and database data). Review collected by and hosted on G2.com.
Thank you, Geza, for sharing your experience. We are happy that you found our solution user-friendly and easy to learn. Thanks a lot also for the feedback on our Support team. We will share this with the team to let them know to keep up the good work.
As for an automatic export option (if I understand things correctly): there is such a feature in VCC. You can export both items (logs/statistics and database data). The format can be .txt or .csv.
You can read a lot more about it in the URL I am attaching (the one below, titled ''See how VCC improved''). If you need more info than what's on our Learning Center, please don't hesitate to get in touch with our Support team, they would be happy to help you.
See how VCC Live improvedYou can do enything in VCC, you can shape the software for your needs 100%. Review collected by and hosted on G2.com.
No macOS client, a bit long learning curve. Review collected by and hosted on G2.com.
Dear Ferenc, thank you so much for taking the time to share your thoughts on VCC. We take pride in knowing our customers are happy with their experience. I am pleased to tell you the web-based version of VCC Live is coming pretty soon (sometime this year, most likely early autumn)! That solves the macOS thing, and I believe will also help with the learning curve. The beta version of the 'Web Agent' is already available. I recommend you reach out to your Customer Success Manager or support@vcc.live, and my colleagues will be more than happy to organize an online session where they can show you what we worked on so far and give you a walk-through of the web-based version of VCC Live. More than that, you will be able to test it yourself and tell us what you think.