Kinga K.
KK
Kinga K.
call center supervisor
Enterprise (> 1000 emp.)
"The vcc helped remedy our decade-long lag"
5/5
What do you like best about VCC Live?

- practical web interface

- cleared up

- parameterizable

- extensive supervisory opportunities

- supporting lovely developers #adamvalint Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

tiny telephone answering button

projects within the company should be even more customizable Review collected by and hosted on G2.com.

BS
Balázs S.
Project Manager
Mid-Market (51-1000 emp.)
"VCC Live is an incredibly reliable company that offers outstanding solutions and excellent support"
4.5/5
What do you like best about VCC Live?

- Intuitive and easy-to-navigate interface

- Extensive customization possibilities

- Wide range of detailed reports

- Skilled and dedicated Customer Success Managers Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

- Managing large projects can sometimes be challenging or complex

- Not every idea can be fully implemented; alternative solutions are occasionally necessary Review collected by and hosted on G2.com.

Response from Dan Deschidar of VCC Live
Edit edit

Dear Balazs, thank you for sharing your experience! We're thrilled to hear you found our solution user-friendly and appreciate your kind words about our CSM team. Regarding your feedback on project management being complex with large datasets, could you share more details about your use case? This will help us better understand the challenges and explore possible solutions with our Product team. Please don’t hesitate to reach out to your Customer Success Manager so we can work together to enhance your VCC Live experience even further. Looking forward to hearing from you!

Verified User in Consumer Services
AC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Cooperation"
5/5
What do you like best about VCC Live?

Quick problem solving and assistance or feedback if they cannot help me on the spot. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

I do not have any negative experience with it. Review collected by and hosted on G2.com.

Attila F.
AF
Attila F.
Product Owner & IT consultant
Enterprise (> 1000 emp.)
"No need to worry about custom development, everything can be configured in the software"
4.5/5
What do you like best about VCC Live?

IVR configuration level, easy integration, we got the best support from the Hungarian team specially: Valint Ádám Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

client-side installation required, meeting individual needs is more difficult than with custom development Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos
UG
Verified User in Gambling & Casinos
Enterprise (> 1000 emp.)
"The e-mail function well transparent, user-friendly"
4.5/5
What do you like best about VCC Live?

can be reported, tracked, emails can be assigned to a user Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

It is difficult for operators to retrieve sent emails, and deletion is not possible for operators, only for supervisors. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"A great system with great support"
5/5
What do you like best about VCC Live?

I like about the system the great and easy handling - the support is really quick and the issues are getting fixed really fast - since the beginning of working with Peter from VCC, the experience is great. He can solve any problems within minutes. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

Nothing specificly / the support can fix any problem within minutes / some hours - nice work! Review collected by and hosted on G2.com.

Response from Dan Deschidar of VCC Live
Edit edit

Thank you for the fantastic 5-star review! We strive to exceed expectations, and it’s wonderful to hear we succeeded for you. We're especially glad to hear your kind words about Peter and our Support team. We'll be sure to share your feedback with them to keep the momentum going. We’ll continue doing our best to provide excellent service for amazing customers like you!

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"VCC Live - simple, quick and effective solution."
5/5
What do you like best about VCC Live?

- Easy to use operator, admin, supervisor interface.

- Helpful and fast customer support.

- The support helps quickly with complicated requests too, complete project planning.

- In the past, our company has tried several call center management software, but VCC works best. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

- The program is sensitive to internet connection fluctuations. In home office work with non-company internet access, sometimes the connection is interrupted.

- Compared to similar programs, the price is higher, but the service is better. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Vcc live"
5/5
What do you like best about VCC Live?

Ease of adding new projects, Ease of downloading call reports. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

I don't think anything makes me unhappy about using Review collected by and hosted on G2.com.

PF
Papp F.
management analyst
Small-Business (50 or fewer emp.)
"Fast and reliable company"
5/5
What do you like best about VCC Live?

Excellent and fast customer service, helpful staff. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

I couldn't say that, they are always available if I have a problem. Review collected by and hosted on G2.com.

Response from Dan Deschidar of VCC Live
Edit edit

Thank you for the 5-star review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. We are equally delighted to hear the nice words you have to say about our colleagues. We will share this with the team to let them know to keep up the great work. We'll try and keep doing our best for awesome customers like you!

Verified User in Telecommunications
AT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"VCC review"
5/5
What do you like best about VCC Live?

The very easy usage of the product, even as a new-commer I could discover and self-teach many of it's properties. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

The lack of configuring or personalizing the UI, for example: changing colors. Review collected by and hosted on G2.com.

Response from Dan Deschidar of VCC Live
Edit edit

Thank you for sharing your experience and feedback! We're delighted to hear that you found the product easy to use and intuitive, even as a newcomer. It’s great to know that the self-teaching process was smooth for you!

We also appreciate your input regarding UI customization options. Personalization is a priority for us, and your suggestion about features like changing colors is valuable as we look to improve and expand our offerings. I'll make sure to pass your feedback along to our Product team for consideration in future updates.

If you have any other ideas or questions, we’d love to hear from you. Thank you for helping us make the product even better!