Available customer service in hungarian language Review collected by and hosted on G2.com.
In my opinion maybe could be a little more modern. Review collected by and hosted on G2.com.
I really like that I can gather every type of report which I need, also it's a reliable application with a great support. Review collected by and hosted on G2.com.
So far I have nothing.I am completely satisfied with it. Review collected by and hosted on G2.com.
Modular design, UI, easy system logic, good reporting and monitoring possibilities Review collected by and hosted on G2.com.
some things can only be solved with JS code, chat functionality still needs improvement Review collected by and hosted on G2.com.
Dear Attila, thank you so much for taking the time to share your experience with VCC Live. We take pride in knowing our customers are happy with their experience. We are also happy to hear that you found our system easy to use and our reporting part helpful. As for the JS part, we are now in the middle of an ongoing process to make things simpler and smoother for our customers in that area also. We hope we'll be able to give you some good news on this topic by the end of this summer. Once again, thank you so much for sharing your experience. We are thrilled to have you as part of the VCC Live family!
It’s very intuitive and easy to use, high quality sound. Review collected by and hosted on G2.com.
Sometimes we have some problem to access and from time to time the line is not the best. Review collected by and hosted on G2.com.
Easy-to-use supervisor and operator interface. Many built-in basic statistics and reports help check the success of projects. Clean and simple appearance. Fast support. Review collected by and hosted on G2.com.
It would be a strong expression to say that I don't like the following features in the VCC, rather I would say that I would welcome a development that would make the VCC system dashboard tiles more customizable. I'm thinking of showing results that I approach, say, from the IVR side and at the same time approach from the queue or custom KPI side. There could also be online access alongside the installed version. Requesting custom training materials. Review collected by and hosted on G2.com.
Thank you so much for sharing your experience. We are happy to see that you found our solution easy to use and that our statistics and reports proved useful to you. We are also glad to hear the kind words you say about our colleagues from the Support team. As for the Dashboards, can you please give us a few more details about what you have in mind? Maybe we can find a solution to that, with the help of our Product team. Please reach out to your Key Account Manager on this subject, so we can try and make your VCC Live experience even better.
I like very much the possibility to build a report (constructor) at different stages, it is quickly possible to generate a report that is necessary. Fast support service, which will not be indifferent in any questions.
Special thanks to the manager Magda Review collected by and hosted on G2.com.
It is not intuitive what you need to click to get this or that information Review collected by and hosted on G2.com.
interface and features, I can find any statistics I needed Review collected by and hosted on G2.com.
make dashboard creation easily as we have all information but visibility is not much clear Review collected by and hosted on G2.com.
Simple interface, easily comprehensible, easily learnable Review collected by and hosted on G2.com.
To fine-tune, you must go through several menu items, search for the solution. Review collected by and hosted on G2.com.
We are lucky now to have very responsive and smart customer success manager. She always help to solve our questions, situations, help to improve, tell about next features we might be interested in.
VCC Live it self is very stable system - during a year there has been downtime only 1x for less than 1h. Review collected by and hosted on G2.com.
It would be good if settings and setting combinations would be described more easy way in one place from practical side more - e.g. if you mark this, here put that number --> it means will happen this. such examples would help to understand how various settings are connected. Review collected by and hosted on G2.com.
Options to make customizations for IVRs and scripts. Review collected by and hosted on G2.com.
Process of setting up SIP trunks seems overcomplicated - very long. Charge for each SIP trunk connection. Even with Asterisk this process is much faster and without charge for each SIP trunk connection. Review collected by and hosted on G2.com.