Very useful for efficiently managing the call center, agent work, and the entire call flow from start to finish Review collected by and hosted on G2.com.
In my experience, I have no complaints. Review collected by and hosted on G2.com.
Excellent support, flexible attitude. Easy to use. Access anywhere. Provides so many solutions. Constantly evolving system. Review collected by and hosted on G2.com.
We would like to extend it for all areas of customer service, so we are waiting for the perfect e-mail management module. Review collected by and hosted on G2.com.
Dear Krisztina, thanks for leaving us such a wonderful review and such valuable feedback. Our Email feature got several improvements in the past few months. Please do not hesitate to reach out to your Key Account Manager or support@vcc.live for more details on this.
We have been using VCC Live for our debt collection call center department, and it has proven to be an efficient and user-friendly platform. What I appreciate the most is its intuitive interface and advanced features for monitoring and reporting, which allow us to have clear visibility over our team’s performance. Additionally, the support team is incredibly professional and responsive, always ready to assist with any issues or questions we may have. All in all, VCC Live is a valuable tool for optimizing and enhancing our debt collection call center operations. Review collected by and hosted on G2.com.
Currently, I have nothing to add; we are still discovering tools within VCC that are helpful. Review collected by and hosted on G2.com.
I like the variability of features VCC provides. Review collected by and hosted on G2.com.
VCC build very user unfriendly. Without an understanding of the thinking process of developers not much you can do. The helping articles have very little information and does not help. Sometimes is had outdated information. Video guides missing at all. So the only option i have i always contact support. Very gladly support is reactive and explains well.
Almost everything is just complicated. Review collected by and hosted on G2.com.
easy to use, easy to create new campaigns
all the datas and statictics in one place Review collected by and hosted on G2.com.
sometimes the datas are updated slowly and i cant get the proper statictics immediately Review collected by and hosted on G2.com.
Thank you for sharing your experience with us and the community. We are happy you found our solution easy to use and helpful. As for data and how fast it refreshes. The data refresh should happen instantaneously (max. a few seconds later). What I'm thinking is that it might have something to do with the internet connection quality: that might happen. VCC Live recommends a stable internet connection, with at least 200 kbps bandwidth per user. Connecting via Wi-Fi or mobile data is not recommended. Our advice, for your situation, is to connect to the internet via ethernet (a wired connection), if possible.
Reporting possibilities, fast project creation Review collected by and hosted on G2.com.
Sometimes random program freezing, nothing else Review collected by and hosted on G2.com.
"The supportive staff stands out—they’re incredibly responsive (usually replying within the day) and genuinely helpful. There’s a learning curve at first, but once you’re familiar with the interface, it becomes intuitive and easy to manage. Overall, it’s a smooth and reliable platform i use it almost every work day. Review collected by and hosted on G2.com.
The platform works well overall, but managing policy changes across multiple projects can be time-consuming. Since settings aren’t globally applied, we have to update each project individually—a centralized adjustment feature would save a lot of effort. That said, it’s a relatively small pain point in an otherwise efficient system. Review collected by and hosted on G2.com.
One of the key benefits of the program is its user-friendly interface and high level of customizability, particularly in terms of reporting, campaign configuration, and script design. Review collected by and hosted on G2.com.
It would be beneficial to offer a wider variety of themes and allow for personalized color configurations, rather than limiting users to only light and dark modes. Review collected by and hosted on G2.com.
Ease of Use; Customer Support; Number of Features Review collected by and hosted on G2.com.
Nothing, in my opinion the VCC Live is very good company. Review collected by and hosted on G2.com.
VCC Live is very intuitive and easy to use. The implementation was smooth, and the integration with our existing systems was straightforward. I especially appreciate the flexibility of campaigns, the wide variety of communication channels (calls, SMS, WhatsApp), and the detailed reporting tools. The customer support team is also responsive and helpful whenever questions arise. Review collected by and hosted on G2.com.
Overall, the system works well, but occasionally the interface could be simplified to make daily navigation even faster. Review collected by and hosted on G2.com.