Thank you so much for sharing your experience. We are happy that you found our solution easy to work with. Thanks a lot also for the feedback on our Support team. As for the Statistics part and the feedback regarding our Learning center - I will make sure it reaches the team, so we can try and make your VCC Live experience even better! Thanks again for your valuable feedback!

We are happy that you found our solution user-friendly and easy to use. As for an upgrade in statistics - I think you should check out our new ''User-based statistics'' feature; I think it might help you. For more details, please reach out to your Key Account Manager or support@vcc.live so we can try and make your VCC Live experience even better!

Thank you for the awesome review, Antonio! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. As for any help required from our side (e.g. integration with external lists/tools), please do not hesitate to share with us anything you have in mind, we are always glad to help. Any idea you might have, please reach out to your Key Account Manager so we can try and make your wishes become reality.

PS. You hear that, readers? Antonio says ''If you manage sales operations in multiple countries, VCC is your solution!'' . Keep that in mind, people. Keep that in mind. :)

Thank you for the fantastic 5-star review! We work hard to meet expectations like yours. We are happy to hear we hit the mark for you and to see that you found our solution practical and easy to use. Our Support team will be equally excited to listen to the kind words you have about them. Thanks again for the great review. We'll try and keep doing our best for awesome customers like you!

Thank you so much Shafique for sharing your experience. We are happy to see that you found our solution simple and easy to work with. As for the callable records visibility in Real-time monitoring dashboard, I am glad to let you know that we are already working on it, and I hope you will be able to find that feature in Real-time monitoring soon enough. Thanks again for your valuable feedback!

Thank you so much for sharing your experience. We are happy that our solution helped you with call monitoring and improving the agents' productivity. As for the feedback on the CDR (Call details report) part - I will make sure your feedback reaches the team, so we can try and make your VCC Live experience even better! Thanks again for your valuable feedback!

Dear Penzes, we are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. As for the online tutorials needing improvement, it so happens that we are right now in the process of updating them. And actually we could use your help on that! What would you think if we would send you some drafts of future tutorials, so you can give us a feedback on them? Please reach out to you Key Account Manager for details on that.

Thank you for the awesome 5-star review, Mikola! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. We are equally delighted in hearing the nice words you have to say about our colleagues from the Support team. We will share this with the team to let them know to keep up the great work. We'll try and keep doing our best for awesome customers like you!

Dear Vladimir, thank you so much for taking the time to share your experience with VCC. We take pride in knowing our customers are happy with their experience. We are equally pleased to read the nice words you have for your Account Manager and the Support team. We will make sure your feedback reaches them.

Dear Tamas, thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. As for the audio quality in calls that you mentioned, that is exactly why we try (and already succeeded in most of the countries around the globe) to have at least 2-3 telecom providers as partners in each country, so whenever something happens at provider A that affects quality to be able to quickly switch to provider B.