--- title: VCC Live Reviews meta_title: 'VCC Live Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 164 reviews by the users' company size, role or industry to find out how VCC Live works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 164 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # VCC Live Reviews **Vendor:** VCC Live Group Zrt **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.6/5.0 **Total Reviews:** 164 ## About VCC Live VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Leader in client satisfaction and ease of use ▸ Renowned for quick setup and support ▸ Consultative pricing to meet precise needs About our platform... Channels for delivering a great CX: ▸ Voice: Calls using digital lines for crystal-clear quality ▸ Email: Built-in email with mass sends and workflows ▸ SMS: Automate notifications with a personalized touch ▸ Live chat: Real-time support to boost resolutions and sales ▸ Chat apps: Connect over the most popular messaging apps ▸ Social: Increase responsiveness via company social pages Features for fueling campaigns: ▸ ACD: Connect customers with the right agents to boost resolutions ▸ Automated dialers: Achieve higher volumes of outbound calls ▸ IVR: Easily build menus for call navigation and data capture ▸ Outbound IVR: Automate large-scale campaigns without agents ▸ Real-time dashboards: Customize and organize KPIs however you want ▸ VCC Live Pay: Conduct swift and secure payments over the phone ▸ Voicemail detection: Diminish encounters to keep agents active ▸ Integrations: Sync with any of your trusted business tools such as CRMs To learn more about our cloud contact center software at: https://vcc.live/ ## VCC Live Pros & Cons **What users like:** - Users value the **intuitive and user-friendly interface** of VCC Live, facilitating seamless navigation and configuration. (21 reviews) - Users praise the **exceptional customer support** of VCC Live, highlighting prompt responses and proactive assistance from the team. (18 reviews) - Users highlight the **exceptional support** from VCC Live, noting the team's dedication and prompt assistance in every situation. (14 reviews) - Users appreciate the **wide range of detailed reports** that VCC Live provides, enhancing their reporting capabilities. (12 reviews) - Users value VCC Live for its **100% stable operation** , ensuring reliable delivery and effective performance during campaigns. (11 reviews) - Users find VCC Live to be **intuitive and user-friendly** , enhancing their daily collaboration with efficient and effective tools. (10 reviews) - Efficiency (8 reviews) - Features (7 reviews) - Platform Reliability (7 reviews) - Customization (6 reviews) **What users dislike:** - Users find the **customization difficult** , citing complicated setup processes and insufficient guidance for settings adjustments. (6 reviews) - Users find a significant **lack of clarity** in VCC Live, making navigation and understanding difficult. (6 reviews) - Users report **user interface issues** with VCC Live, finding navigation complicated and outdated, impacting overall usability. (6 reviews) - Users find the **UI design poor** , noting that navigation is confusing and the interface feels outdated. (5 reviews) - Users often face **usability issues** with VCC Live, finding the setup processes complicated and support documentation lacking. (5 reviews) - Complexity (4 reviews) - Users experience **connection issues** with VCC Live, leading to interruptions and inconsistent quality during use. (4 reviews) - Users find the **difficult setup** of VCC Live hinders efficiency and can complicate the overall user experience. (4 reviews) - Poor Interface Design (4 reviews) - Lack of Training (3 reviews) ## VCC Live Reviews ### 1. Great CRM for a reasonable fee **Rating:** 5.0/5.0 stars **Reviewed by:** Bojan G. | Internal Auditor Group Audit, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about VCC Live?** The capability to customize the various settings in VCC. The constant updates and upgrades. The professional and availabile team **What do you dislike about VCC Live?** No issues. Even when problems sometimes arise, the team is very helpful and quick in solving them. **What problems is VCC Live solving and how is that benefiting you?** Great oubound and inbound services. Coverage of various geographical areas and different projects all in one simple solution. **Official Response from Dan Deschidar:** > Thank you so much for your 5-star review of VCC Live, Bojan! We will share this with the team to let them know to keep up the great work. So glad to hear that you've found our solution simple and easy to work with. We are also very pleased to see you've noticed we are constantly updating/upgrading our product. Yes, we do that, and we try our best to keep up with the needs of awesome customers like you! ### 2. VCC recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2021 **What do you like best about VCC Live?** Customer-friendly interface, easy usability. The program offers the option to select dark or light mode, which colleagues use with preference, some this, some that. **What do you dislike about VCC Live?** Lack of free design of reports, Different settings assigned to campaigns, such as setting pause codes per campaign. **Recommendations to others considering VCC Live:** Definitely try it, it's a very useful program! It's definitely worth a try, and after the trial period, you won't look for another provider :) The most important thing is that the different permission levels, pause codes, and project enhancements provide a more transparent and better program than any other on the market. The contacts and salespeople are very kind and helpful, it was a pleasure to negotiate and train with them. They are extremely flexible, and the helpdesk is always ready to assist us. I highly recommend them to anyone who wants to use a helpful, professional, and reliably functioning system for serving their clients. Feel free to contact them through the website and request your personalized offer :) **What problems is VCC Live solving and how is that benefiting you?** Customer service, receiving and initiating incoming and outgoing calls **Official Response from Dan Deschidar:** > Thank you so much for your 5-star review! We are delighted to hear that you found VCC Live user friendly and easy to use. We are equally delighted in hearing the nice words you have to say about our colleagues from the Sales and Support teams. As for the reporting part, make sure you check out our latest ''User based statistics'' - I think you might find it useful. Thanks again for the great review. We'll try and keep doing our best for awesome customers like you! ### 3. User friendly tool, all channels in one place, very responsive support (Account Manager) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **What do you like best about VCC Live?** I like real-time monitoring functionality, understandable & easy adjustable settings, and integration options with in-house CRM. And I do appreciate cooperation with our Account Manager - the response is always fast and explains every question fully. **What do you dislike about VCC Live?** I would not say there is something I do not like. I would rather put is as what I would additionally enjoy - it would help it was possible to have more statistics in summarized level in terms of time scale and by Operator to see the trendline. I would like if it would be possible to select additional call connecting setting that allows to push the call to all Operators in Available status at once, so the faster Operator can pick the call. The possibility to pay some specific message before the connection to Operator would be a great help in case we have to work with several products. **What problems is VCC Live solving and how is that benefiting you?** Predictive calling is the reason why we decided to search for a call center solution, and comparing to other solutions tested VCC algorithm showed the best results. Our company currently has relatively small teams, yet it is still possible to adjust the settings and gain from higher calling speed if expected low reachability. Another benefit is the possibility to catch calls with voice mail messages on so that we are not occupying our Operators with such calls. Of course, not all of such calls are identified automatically, but with the help of VCC, the detection ratio has increased to close to 90%. With the help of VCC we can use our resourced more effectively. **Official Response from Dan Deschidar:** > We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks for sharing your rating with us and the community. As for ''more statistics'' where you can check in detail your team's performance in a specific time frame and seeing the trend, at agent level - check out our ''User based statistics'' feature, I think it might help you. Also, for increasing the speed of calls getting to an agent - check out our Predictive templates, they might help you. For details on all the above and for any other things you might have in mind, please reach out to you Key Account Manager or to support@vcc.live so we can try and make your VCC Live experience even better! ### 4. are very prompt in responding to requests submitted and also they came with good financial offer **Rating:** 5.0/5.0 stars **Reviewed by:** Cherciu T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2020 **What do you like best about VCC Live?** availability and openness to communication **What do you dislike about VCC Live?** until now we did not have reasons for downsides **What problems is VCC Live solving and how is that benefiting you?** I had frequent requests to change the number of active licenses and the response was quick and satisfactory **Official Response from Dan Deschidar:** > Dear Teodora, thanks for your 5-star review. We are so grateful for your kind words. Thanks for sharing your review with us and the community. ### 5. VCC is a great call center solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **What do you like best about VCC Live?** VCC helps a lot with having everything in one place. With a lot of great reporting functions **What do you dislike about VCC Live?** It is a bit difficult actually to find what functions VCC has. It has so much, but you always have to ask a VCC operator to see what possibilities there are. You can't just go around and find functions. **Recommendations to others considering VCC Live:** If you need a detailed program with strong reporting functions. And for the actual agents, easy to use. VCC could be a great solution for you **What problems is VCC Live solving and how is that benefiting you?** We have some call center tasks in our operation, and we are using VCC for this. For us, as management, it is also excellent for its reporting functions. We haven't found all functions and how to use them the most effectively, but there are many possibilities. As soon as we want something new, VCC can help us, finding the solution and how to implement it. Like this, we already have a complete view of everything that happens with our phone calls. **Official Response from Dan Deschidar:** > Thanks for your great review, and thanks for sharing it with us and the community! As for using VCC Live at its best, don't forget to also check our Learning center, https://vcc.live/support-and-learning-center/ , whenever you think to yourself ''It would be pretty cool if VCC Live could do [...]''. Chances are VCC Live could indeed already do that. The Search button from the Learning Center will help you find pretty much everything VCC Live related. Also, please do not hesitate to reach out to your Key Account Manager or support@vcc.live whenever you have any questions, we are always here for you! ### 6. Most service-driven contact center company I know **Rating:** 4.0/5.0 stars **Reviewed by:** Tom W. | Product Owner Contact Center Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about VCC Live?** - Competent and fast support with sympathic counterparts - Convenient and informative learning and support center with understandable user and developer guides - Power of the Predictive Dialer - Great UX - easy and clean user interface for administrators and agents **What do you dislike about VCC Live?** - Fixed framework of the clientbased software - For creating and adapting a connection to a CRM software requires a lot of developer capacities - This reduce our flexibility to almost zero in our case **Recommendations to others considering VCC Live:** If you want to implement VCC Live in combination with an existing CRM software, I can recommend to take your time in advance and review the whole user and developer guides, do a business analysis with your developer team and search for your individual and customized MVP. **What problems is VCC Live solving and how is that benefiting you?** - Overcoming the barrier of a huge income of fresh leads via predictive dialing - Having the time to invest on qualitative follow up calls and contacts **Official Response from Dan Deschidar:** > Dear Tom, thank you so much for your feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business. I'm so glad you're happy with the product we developed for you, that predictive dialing helped you, and that we managed to help you in time management also. As for inter-connecting VCC Live with an existing CRM - you said it best, I cannot put it any better than you already did, so I will take the liberty of copy-pasting what you said about it, it could be useful for anyone who reads this: ''If you want to implement VCC Live in combination with an existing CRM software, I can recommend to take your time in advance and review the whole user and developer guides, do a business analysis with your developer team and search for your individual and customized MVP.'' Once again, thank you so much for sharing your experience. We are thrilled to have you as part of the VCC Live family! ### 7. cooperation with VCC **Rating:** 2.5/5.0 stars **Reviewed by:** Pawel S. | IT specjalist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about VCC Live?** Easy to use application and nice interface, everything can be found quickly and intuitively. **What do you dislike about VCC Live?** (sometimes) when everything goes wrong, and the support does not inform about the duration, if they find the cause, they will ensure this error does not repeat in the future. **Recommendations to others considering VCC Live:** Everyone needs training on using VCC, both users and administrators. Any training during the use of VCC (any new possibilities, etc.) **What problems is VCC Live solving and how is that benefiting you?** Interrupts call, bad quality, change mobile phones (configuration), suspended application. We had many situations where we tried to help with diagnosis, but we have limited power. **Official Response from Dan Deschidar:** > Dear Pawel, we are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks for sharing your rating with us and the community. As for the feedback on our Support team: we are gonna make sure it reaches the team, so they can take the appropriate measures to try and make your experience with VCC Live better. ### 8. VCC has advanced features and an amazing support team who respond fast. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2021 **What do you like best about VCC Live?** VCC is designed based on business requirements and also they respond to changes positively and quickly. **What do you dislike about VCC Live?** I can't find anything that disturbs us. **What problems is VCC Live solving and how is that benefiting you?** There are 2 teams working with VCC, debt collection and call center. For each team the projects are customized well according to the business requirements and the process works flawlessly. With VCC it is very easy to get customized reports, to make the processes effective in terms of dialing options. It is also highly valued by our team that integration with vcc has been possible on such a level that most part of the work is done withing VCC. **Official Response from Dan Deschidar:** > Thank you for your 5-star review. We are so grateful for your kind words. Thanks for sharing your review with us. The team at VCC Live is thrilled you're happy with our product. We'll try and do our best for awesome customers like you! ### 9. Convenient, simple solution sales and intervention calls as well. **Rating:** 5.0/5.0 stars **Reviewed by:** Edit S. | operations manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about VCC Live?** Reporting and compiling statistics is easy with VCC. **What do you dislike about VCC Live?** I can't do everything on my own, in the absence of professional knowledge, e.g. java script **Recommendations to others considering VCC Live:** It is a great opportunity to increase the efficiency of your company. **What problems is VCC Live solving and how is that benefiting you?** Its biggest advantage is that if you need to make quick calls, it is also perfect, but we can handle sales tasks well, where it is important not to lose a single call in the crowd. We can perform several tasks in one project. It is a versatile program. **Official Response from Dan Deschidar:** > Thank you for the awesome 5-star review, Edit! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. As for any help required from our side (e.g. Javascript), please do not hesitate to share with us anything you have in mind, we are always glad to help. Any idea you might have, please reach out to your Key Account Manager or to support@vcc.live so we can try and make your wishes become reality. ### 10. Positive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Lajos A. | Customer Service Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about VCC Live?** It includes a wide variety of tools for customization, its programmability is especially advantageous. There are almost no limits to the combination of available tools and options. **What do you dislike about VCC Live?** Not specifically a "dislike" category, rather just a suggestion. It would be advantageous if the layout of the operator interface could also be freely modified. **What problems is VCC Live solving and how is that benefiting you?** 1. One of the most important is legal compliance and the availability of a stable, reliable system. 2. Also not to be overlooked is the fact that the cloud-based system is very easily accessible. VCC Live was the system that allowed for full home work in the first lockdown period. 3. Thanks to the programmability of VCC, we were able to connect other systems and what is extremely positive: we can synchronize data from other systems in real time. **Official Response from Dan Deschidar:** > Dear Lajos, thank you so much for your 5-star review! We will share this with the team to let them know to keep up the good work. As for the feedback on the agent interface of VCC Live, we will make sure your suggestion reaches the Development team. We'll try and keep doing our best for awesome customers like you! ### 11. The interface is fast, simple, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Evelin G. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about VCC Live?** Simple, easy to learn. User friendly. Transparent **What do you dislike about VCC Live?** Those automatic emails and sms aren’t that nice, but they do. **What problems is VCC Live solving and how is that benefiting you?** Absolutely supportive of the system and colleagues. So far, I have been able to serve all the needs of my projects. **Official Response from Dan Deschidar:** > Dear Evelin, thank you so much for the 5-star review! We are glad to hear you found VCC Live user friendly and easy to learn. About the SMS and email sending - there's far more to them than meets the eye. A high degree of customization for the emails, the option of adding dynamic attachments, etc. Text messages can also contain dynamic info, and you can schedule them to go out at a specific date, etc. And actually much more than this! We suggest you contact your Key Account Manager or support@vcc.live for more info on these topics, so we can assist in making your VCC Live experience even better! ### 12. Excellent and easy to use application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Tobacco | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about VCC Live?** The fact that it is possible to maintain it with specialized IT employees. Anyone can use it, set it up with little technical skills. **What do you dislike about VCC Live?** There is nothing that you might want to use it for but it's not possible. **What problems is VCC Live solving and how is that benefiting you?** I am using it as a dialer for my team and I am able to secure data in it and recover the data during the failure of another system used. It's great for a call center application, it's easy to use even during pandemic WFH and it really helped keep productivity on track. **Official Response from Dan Deschidar:** > Thank you so much for your 5-star review! So glad to hear that we were able to help your organization, especially during these...interesting times we all go through at the moment. And yes, this is in fact one of our main goals - to be able to make VCC Live as easy to use as possible, without you needing to have an army of IT experts, System Specialists or Telco Engineers to make it run smoothly. We got that part covered for you! We'll try and keep doing our best for awesome customers like you! ### 13. The flexibility and freedom that the supervisor interface gives us. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about VCC Live?** The flexibility and freedom that the supervisor interface gives us. We can create and manage our projects with ease, be it inbound call center projects with complex processes, or a high-volume of outbound calls we want to start with a predictive dialer. We highly appreciate the varied script editor which we can easily edit, customize and even develop based on our needs thanks to the fact that it supports the Javascript code. So, if we need to add an automated survey to our script, we can do that ourselves! The robocall (OIVR) function is also great and very useful. **What do you dislike about VCC Live?** There is nothing major, but we do have a few ideas for improvement, such as DND support or new, custom forms of reporting. **Recommendations to others considering VCC Live:** Predictive dialer, Inbound processes, Script editor, Support Team and a dedicated KAM is just a few functions out of the many that you will be able to leverage if you start using VCC Live. **What problems is VCC Live solving and how is that benefiting you?** As an outsourced call center with high-level clients and databases containing several hundred thousand of customer data, we are now able to keep our customer contacts in perfect order, which allowed us to simplify our daily processes and improve our customer interactions. **Official Response from Dan Deschidar:** > We appreciate you taking the time to share your experience with us! We are thrilled to have you as part of the VCC Live family! As for the reporting part, especially when talking about custom reporting, I believe the ''VCC Live Dashboard'' is the key. The Dashboard is a recently launched feature that allows you to create your custom reports and, more than that, every dashboard generates a link that you can send to any other device, so basically you can see how your team is doing anytime, anywhere. Please contact your Key Account Manager or support@vcc.live for details about the Dashboard feature. Thank you again for sharing your kind words with us. It means the world to our entire team! ### 14. Easy to use, disciplined working process, working from everywhere, increased efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Haykaz G. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2020 **What do you like best about VCC Live?** 1. online monitoring 2. excellent statistic the program is easy to use. You can monitor online what is doing your Agent from everywhere you want, you just need to have PC for it. You can assess the work of your Agents by using quality management option, which is also easy to manage and work. You have all calls saved which were made before and you can check everything when there is a problem with the customer. It helps you to have separate projects **What do you dislike about VCC Live?** There is no mobile application available. Not all time you have laptop with you and if you want to see what are doing your Agents at that moment you will have to come to office. If we have mobile version of the software, it will help our working process more and more. You will be able to control all the processes even when you drive a car ))) Also it will be good to have a place for all exports. sometimes we need to export calls from all projects and we don't have any place to export all calls. we need to export from projects separately. **What problems is VCC Live solving and how is that benefiting you?** We can manage all process from everywhere, we can see how many calls Agents make. We can join the conversation during the call and help Agents while talking to clients. We also have quality management which allows see the efficiency of our Agents, also we can **Official Response from Dan Deschidar:** > Dear Haykaz, thanks for leaving us such a wonderful review and such valuable feedback! We would love to hear more about your needs for increased 'mobility'; actually there is a way to monitor your team's performance on your mobile, via VCC Dashboards. If you need more details on this feature, or anything else, please do not hesitate to reach out to your Key Account Manager! ### 15. Keep Calm and use VCC **Rating:** 5.0/5.0 stars **Reviewed by:** Tea T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2020 **What do you like best about VCC Live?** First of all system is very user friendly that is very helpful as for admin and supervisor users as for agents. VCC makes you feel happy so easily you can set up/download and start using it and I can easily access system from anywhere. It has perfect monitoring system, that helps us monitor agents and use our resources and plan working process more efficiently. I like CDR log where we can check all historical calls to specific customer, check the outcomes and make analyze all process. Projects can be set up based on your needs, can make a changes by yourself without IT or some expert help. We have just amazing account manager who deals with our questions and helps any time that is a huge advantage. AND they VCC supported us during the pandemic period that I appreciate a lot. **What do you dislike about VCC Live?** Well, I would like that SMS service was more flexible, that agent was able to send individual notifications to customers, sending the exact details that customer needs. Creating your own reports and statistics would be nice, where we could join all fields we need and save our own templates, it will help different users easily check the info they need. Also, I have mentioned that we have perfect account manager but I am not always happy contacting with the technical support team and here mainly our account manager helps us. **What problems is VCC Live solving and how is that benefiting you?** VCC helps us communicate as many customers on daily bases as possible, it makes our life easier especially considering other providers and solutions we used before. **Official Response from Dan Deschidar:** > Dear Tea, thanks so much for sharing your experience. We are happy to see that you found our solution user friendly and that it helped you increase efficiency. We are also glad to hear the kind words you say about your Key Account Manager. As for the feedback on our Support team: we are gonna make sure it reaches the team, so they can take the appropriate measures to make things better for you in the future. Regarding SMS and logs/statistics, can you please give us a few more details about what you have in mind? Maybe we can find a solution for that. Please reach out to your Key Account Manager on these 2 subjects, so we can try and make your VCC Live experience even better. Thanks again Tea for your valuable feedback! ### 16. VCC - a convenient tool for multichannel communication **Rating:** 4.5/5.0 stars **Reviewed by:** Tomasz S. | IT Support Engineer , Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about VCC Live?** With a little bit of training, all users having administrators' rights can easily adjust settings of the projects to their needs. **What do you dislike about VCC Live?** Some "default" features need develompent. **What problems is VCC Live solving and how is that benefiting you?** VCC provides most of our customers with voice and SMS communication for their support teams. **Official Response from Dan Deschidar:** > Dear Tomasz, thanks so much for sharing your experience. We are happy to see that you found our solution flexible and easy to customize according to your needs. Regarding said default features that could use some development, can you please give us a few details about what you have in mind? Maybe we can find a solution for that. Please reach out to your Key Account Manager or our Support team on this subject, so we can try and make your VCC Live experience even better. Thanks again for your valuable feedback! ### 17. It's very easy to use, the interface is easy to understand and it's customizeable. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about VCC Live?** The key account manager is helpful, it's a pleasure to work with her. She understands the problems fast and do her best to fix them. The interface is easy to understand and it's customizeable. which helps the user working faster and more productive. **What do you dislike about VCC Live?** Well, the support isn't too helpful, I barely get answers to my questions, or if I do (after they promised a recall), it could be 2 weeks, which is too late and I've already moved on and find another opportunity by myself, because our clients were waiting for answers and ou recalls. The new interface (the white and black one) isn't too great either, the parts are not separated and it makes a bit difficult to use it. The statistics aren't too trustworthy, and sometimes we have to get data from many parts of the system. **What problems is VCC Live solving and how is that benefiting you?** Managing the customers more efficiently. **Official Response from Dan Deschidar:** > Thanks so much for sharing your experience. We are happy to see that you found our solution easy to use and flexible. We are also glad to hear the kind words you say about your Key Account Manager. As for the feedback on our Support team: we are gonna make sure it reaches the team, so they can take the appropriate measures to make things better for you in the future. Regarding statistics, can you please give us a few more details about what you have in mind? Is there a specific statistic that causes you difficulties in getting the data you need? Maybe we can find a solution for that. Please reach out to your Key Account Manager on this subject, so we can try and make your VCC Live experience even better. Thanks again for your valuable feedback! ### 18. The handling of the VCC software is very easy. The programming of the projects is manageable **Rating:** 5.0/5.0 stars **Reviewed by:** Susanne S. | H, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2021 **What do you like best about VCC Live?** The support of the VCC team. Programming the project **What do you dislike about VCC Live?** I would like more evaluation per agent. e. g. the result codes **What problems is VCC Live solving and how is that benefiting you?** Call Routing to be able to evaluate economic aspects **Official Response from Dan Deschidar:** > Dear Susanne, thank you so much for your 5-star review. We are happy to see that you found our solution flexible when programming your project. We are also glad to hear your kind words about our Support team. Regarding the agents' evaluation, the Quality Management feature of VCC Live, can you please give us a few more details about what you have in mind and how would you like the QM feature to behave overall? Maybe we can find a solution for that. Please reach out to your Key Account Manager on this subject, so we can try and make your VCC Live experience even better. Thanks again for your valuable feedback! ### 19. A very flexible Callcenter product. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about VCC Live?** Will only report on the telco-related things. There are actually a lot more things that I like about the product, but will only point our general ones. - Non-managed infrastructure. i.e where the server side (PBX related\Trunking and etc) is on VCC's side. But that's a minus also, see what i dislike about this in the "Dislike" section (from a telco admin point of view). The plus will be that your company will not need to deploy servers\allocate resources for a personal PBX. Competitor solutions that are installed on-site that offer similar callcenter (not to mistake with PBX) functionality cost like 10x times more and require a skilled IT person to manage - if you choose something like Cisco or Avaya. Or require a team of developers who will be constantly poking the product if you choose some Asterisk fork. - Great Support team. Customer manager who is taking care of our general questions is just superb! Unlike other products that i've witnessed (had quite a few pay-per-support PBXes in my day) he actually responds and does his best to help. That's the best value that i can give to a product support. Customer support team at VCC is also great. They are quite fast at solving our questions. - Security groups - yes, you have heard me right. Those are present. Unlike in 3CX and Elastix where you can grant a users either and admin role or a user role in VCC you can very strictly define what a user will see and what a user will be able to do in VCC admin panel. We all have those users who only need access to reports, right? Or those users who are managing a set of queues only? In VCC you can define that. P.S VCC even added a few extra specific feature access checkboxes in security section on our request. - Flexible autodialers - the topic says it all. Most in-house solutions offer only pretty simple power dialers or even do not offer anything or the price\complexity of solution just skyrockets. **What do you dislike about VCC Live?** Will only report on the telco-related things. - Non-managed infrastructure. i.e where the server side (PBX related\Trunking and etc) is on VCC's side. But that's a minus also (from a telco admin point of view). Why i am adding "from a telco admin point of view" you ask? Well, being one (at least i hope i am :D) It takes me little time to figure out what is wrong with process - is it related to SIP provider or server side? Gateways are to blame ? or maybe its the server itself? - it takes me less time to determine the problem and implement a solution to solve it if the serverside is also on me. Since its not on me then my course of actions would be - gather all the info available > sent it to support > wait for them to react > provide more info > wait for them to contact provider(or any other source of problem) > and at last receive a solution. Looks longer, isnt it? I cant say that i dislike it about VCC. It's just a different strategy of product deployment. Considering the cost comparison with on-site products - i would definately close my eyes on this issue if id be faced to choose a callcenter product again. - Client installation in general. They don't have a MacOS version. This makes me a little bit sad. Working okay on a Windows VM, so this is manageable. But not fun. - Client on Windows has this flaw that i personally very much dislike - by default on a single windows session you are able to run only one client. If you will be the person who is configuring projects for your company , then your routine will look like this : Log in as admin > implement stuff > log out > log in as user> test > repeat. Frustrating. There are multiple solutions to this, have fun finding those :D - Last thing that really grinds my gears the most is the phone number adding. Its manual. If you have several phone numbers, you will need to manually assign those to inbounds and outbounds of each project. Imagine a situation where you have 500 phone numbers and,lets say, 15 projects. And you need to manually reassign numbers to those projects each week to ensure better reachability. Reassigning each number requires a minute or so. 500 x "a minute" each week makes a whole day of torture for a person who will be doing this (me :( in our case ) . In a on-site solution it would take me 15 minutes to do this. **Recommendations to others considering VCC Live:** If your IT team takes cloud-based callcenter solutions in to consideration then VCC should be among the list of competitors. - Their response rate on tasks and support issues is great. - Pricing is comparable to other cloud-based solutions. - In general it requires less knowledge from IT employees who will be managing the product (compared to Asterisk\Cisko\Avaya\3CX and alike). **What problems is VCC Live solving and how is that benefiting you?** Well, as stated before VCC is a flexible callcenter solution. It helps us to take care of telco infrastructure + a lot of other stuff, but my review is telco-based only. **Official Response from Elemér Erdősi:** > I am not exaggerating at all when I say this is one of the most comprehensive and valuable pieces of feedback I have ever had the pleasure to read! Thanks for sharing your thoughts with us and the community. We are happy to see you found our solution flexible and we are delighted to read your feedback on our Support team. I do see your point on managing possible infrastructure/telco issues, phone number management and also on running VCC Live for Mac on a virtual machine. Actually you probably said it best with 'it's ok, but no fun'. Even though I suspect you tried more than one VM, it wouldn't hurt to get in touch with your Key Account Manager to see with which one our clients say they are most satisfied with (Parallels Desktops, VMWare, VirtualBox etc.) We might be able to find together a more 'fun' version for you to use. :) As for running multiple instances at the same time, for that you should definitely get in touch with your Key Account Manager! I am pretty sure we can help with that. Once again, thank you so much for sharing your experience. We are thrilled to have you as part of the VCC Live family! ### 20. Complete tool for a CC **Rating:** 4.5/5.0 stars **Reviewed by:** Luis C R. | Head of Contact Centre, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **What do you like best about VCC Live?** Is a very complete tool, you can monitor and work very easy from VCC Live, easy to change settings and reports **What do you dislike about VCC Live?** There some things that are not quite for Latam, like some schedule on reports that have europe time zone and some time delay on the answer from support (now is much better than a year ago) **What problems is VCC Live solving and how is that benefiting you?** Work in an independent way the call centre services (customer service, debt collection, social media and sales) **Official Response from Dan Deschidar:** > Thank you so much Luis for sharing your experience. We are happy to see that you found our solution complete and easy to work with. As for the feedback on our Support team and on the Logs/Statistics part - I will make sure your feedback reaches the team, so we can try and make your VCC Live experience even better! Thanks again for your valuable feedback! ### 21. Only positive impressions. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2021 **What do you like best about VCC Live?** Reliability. Technical issues occur very rarely. Flexibility - the tool offers a wide range of configuration options and can be tailored to business needs. **What do you dislike about VCC Live?** Prices could be lower. The pace of launch/implementation is much slower than the competition. **What problems is VCC Live solving and how is that benefiting you?** Reaching a large number of customers, managing follow-up contacts. **Official Response from Dan Deschidar:** > Thank you so much for your 5-star review! We were so glad to read your review, starting with the title. We are delighted that this title is ''Only positive impressions''. As for the feedback on VCC Live, we will make sure your suggestions reach the Development team, and also Sales department. We'll try and keep doing our best for awesome customers like you! ### 22. Great experience, a lot of flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2020 **What do you like best about VCC Live?** It is awesome to have such various option to satisfy every need we have towards a software, and the continous upgrades are also practical and awesome at the same time. VCC offers a really high set of customization and possibility. VCC team is full of experts, and they really know, what to do and when. **What do you dislike about VCC Live?** In my opinion, we do not have many thing, that we are not able to manage by the given admin panel, but there are some key features,that would be nice if we would have the option to be able to change it without their support. On the other hand, they are really responsive, so it does not cause any problem. **Recommendations to others considering VCC Live:** First of all, you will have to learn how to use VCC, and after that, you will have to maximise your knowledge, to have a great experience, and fulfill all your needs. **What problems is VCC Live solving and how is that benefiting you?** As VCC stands for Virtual Call Center, it is easy to know, what do we use it for. The best benefits are the possibilityes, how easy it is to use this software, and the team, that makes it all work so smoothly! **Official Response from Dan Deschidar:** > Thanks for your great review and thanks for sharing it with us and the community! As for the options that you mentioned you would like to be able to make changes to, without having to rely on our Support team for that, can you give us a few more details about what you have in mind? Please reach out to your Key Account Manager or support@vcc.live so we can try and make your experience with VCC Live even better. ### 23. Vcc Experience **Rating:** 5.0/5.0 stars **Reviewed by:** George A. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **What do you like best about VCC Live?** Finance & statistics tools but,use almost all the functions provided **What do you dislike about VCC Live?** I couldn't say anything. If there were anything, I could say that it is about the possibilities of integration with social media; and perhaps related to a greater freedom than the did used. **Recommendations to others considering VCC Live:** I do not have **What problems is VCC Live solving and how is that benefiting you?** all call center issues **Official Response from Dan Deschidar:** > Dear George, thanks for your 5-star review. We are so grateful for your kind words. And thanks for sharing your review with us and the community. As for various (or specific) social media platforms to be integrated into VCC, we would very much like to know more about what you have in mind. The same goes fo ''more DID freedom''. Your Key Acount Manager will get in touch with you to discuss more on these subjects. Thanks again for sharing your thoughts with us. ### 24. A great remote call center solution for remote companies and those that want to transition in wah **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about VCC Live?** VCC allows to deploy a remote call center customer service team, a 360 degrees solution for all the professionals of the contact center industry. It is easy to use and the agents grasp it correctly after only a few hours of use. It is also very easy to customize and to integrate scripts or other modifications. All in all it is an amazing solution with very few flaws. **What do you dislike about VCC Live?** The software is still unstable at times and the CDR function or Global Call Statistics don't always update on time. More guides available within the software would great, coming daily in the inbox (instead of only updates). Something like how to guides. Also, we have a global operation and a disadvantage is the fact that we can't have assistance during out of office hours in Hungary **Recommendations to others considering VCC Live:** It is a great solution if you work in the contact center environment, just make clear with them your need for support as in certain hours of the day it might be lacking a bit but overall it is a great software and company. **What problems is VCC Live solving and how is that benefiting you?** We are able to have a full CS team from home thus avoiding the limitations imposed by the Covid 19 outbreak. Also, we are able to hire people from all over the world without having them to move to our location/office. **Official Response from Dan Deschidar:** > Hi Alex, thanks so much for sharing your experience. Based on feedback like yours, we have been working diligently to improve the reporting and analytics functionality of VCC Live. We have released new features recently, as a part of our update to VCC Live 7.0. Please do not hesitate to reach out to your Key Account Manager for more details.Thanks again for your review, we are glad to hear VCC helped your organization through these complex times we all go through. ### 25. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about VCC Live?** The support team and our account manager is great: they are friendly, helpful and they reply fast to our questions and emails. VCC Live has many useful functions next to the essential ones; it's easy to use and self-explanatory **What do you dislike about VCC Live?** Fortunately, there is not yet any feature that I'm not satisfied with **What problems is VCC Live solving and how is that benefiting you?** I require assistance mostly with reporting, fortunately our account manager is always available to provide the help needed **Official Response from Dan Deschidar:** > Thank you for the 5-star review! We are happy to hear you found VCC Live friendly and easy to use, it means so much to us. We are delighted also to hear the nice words you have to say about the Key Account Management and Support teams. We will share this with the team to let them know to keep up the great work. We'll try and keep doing our best for awesome customers like you! ### 26. Welcome to the 21th century **Rating:** 4.5/5.0 stars **Reviewed by:** Marcell B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2020 **What do you like best about VCC Live?** After going through more than 10 VOIP providers last yeer to finally get a software that suits all our company's needs, it was such huge leap forward to finally meat the team that is behind VCC Live. VCC Live was the only software on the market that could provide the soutions for our buisness to change from the old Panasonic on-the-spot call center. The software is intuitive and easy to use. The key account manager responsible for implementing everything from our buisness model to this VOIP environment was very helpful all the way through the end. VCC Live tech support is great with an astonishing reaction time. **What do you dislike about VCC Live?** It needs a seamless internet connection which is not always provided working from home. UTP cable is a must. **What problems is VCC Live solving and how is that benefiting you?** It would had been impossible for buisness to cope with home office during the pandemic, VCC Live solved that problem. **Official Response from Elemér Erdősi:** > Hi Marcell, Thank you so much for your review! It's great to see that your switch to our solution was seamless, thank you for even mentioning our account manager's value added services. I'm glad to hear that now you have a great tool to serve your needs that also helps thousands of users to be able to work from home. Obviously, seamless internet connection requires UTP cable, and we are working on solutions for this part as well to be less and less dependent on NET connections. Luckily, we've already reached milestones for the administrator's activity. Thanks again Marcell for your valuable feedback! ### 27. Advanced, trusted and useful app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2021 **What do you like best about VCC Live?** The app is very advanced with many real-time operations and changes are done immediately **What do you dislike about VCC Live?** There are not some disadvantages to highlight using VCC, the chat window mute button is missing for example **What problems is VCC Live solving and how is that benefiting you?** Our team is using VCC as a customer-orientated business solution, customer calling problems are done through VCC. The trusted and reliable app is a benefit definitely. **Official Response from Dan Deschidar:** > Thank you very much for your 5-star review. We are so grateful for your kind words. And thanks for sharing your review with us and the community. As for the 'chat window mute button', we would very much like to hear more details about what you have in mind. Please reach out to your Key Account Manager or to support@vcc.live so we can try and make your wish become reality. ### 28. Drastically cut our cost and increased productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Mitja P. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2020 **What do you like best about VCC Live?** Ease of transactions, overview, transparency, overall interface and cheaper cost **What do you dislike about VCC Live?** Hard to compare, since it has surpassed the previous CC software incredibly. **Recommendations to others considering VCC Live:** A reliable solution for a company of all sizes... **What problems is VCC Live solving and how is that benefiting you?** Cloud instead of on premise... during the pandemic the transition has been seemless. **Official Response from Dan Deschidar:** > Dear Mitja, thank you so much for your 5-star review of VCC Live! We will share this with the team to let them know to keep up the great work. So glad to hear that we were able to help your organization during this weird 2020 we all experienced. We'll try and keep doing our best for awesome customers like you! ### 29. Much easier with VCC Live **Rating:** 5.0/5.0 stars **Reviewed by:** Balázs V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about VCC Live?** We can work from anywhere and easy to use! We can save time and money. It was easy to set up the system years ago. VCC Live is flexible to integrate with our CRM system.The backend/admin system is incredible, we can manage and analyze our data easily. Availability of VCC Live is the best in the market of call center softwares! VCC Live support agents are always very kind and have the best solutions! **What do you dislike about VCC Live?** I like all the features and I would also be happy for a mobile app to handle some unexpected things when I am out of office or when I am not in front of my computer. I can not mention any dislikes, for us it is a perfect software. **Recommendations to others considering VCC Live:** With much enthusiasm that I recommend VCC Live software for beginners and professionals too. You will be able to use it without any problems! Call them immediately if you haven’t already. We were never disappointed with VCC Live services in the last 7-8 years! **What problems is VCC Live solving and how is that benefiting you?** We can work from anywhere and easy to use! We can save time and money. It was easy to set up the system years ago. VCC Live is flexible to integrate with our CRM system.The backend/admin system is incredible, we can manage and analyze our data easily. Availability of VCC Live is the best in the market of call center softwares! VCC Live support agents are always very kind and have the best solutions! **Official Response from Dan Deschidar:** > Dear Balazs, thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. ### 30. A software to boost Contact center efficiency!!! Long term partner for sustainable results **Rating:** 5.0/5.0 stars **Reviewed by:** Ani D. | Head of Customer care and Debt collection, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2020 **What do you like best about VCC Live?** It is user friendly and satisfies current contact center demands, including inbound and outbound communications. It promotes efficient work by eliminating employee wast time. Provides consistent and complete logs and analytical tools. **What do you dislike about VCC Live?** It is hard to mention any material issue over the 2 years of cooperation, all the operational questions are being resolved promptly and by professional team. **What problems is VCC Live solving and how is that benefiting you?** The issues that had been detected in 2 years of cooperation were not material and related to some few technical cases, where mostly the reason was in 3rd party services, such as telecom or network issues. **Official Response from Dan Deschidar:** > Thank you so much for your kind words, Ani. We really appreciate you taking the time to share your experience with us. We count ourselves lucky to have customers like you. ### 31. We are still early to decide it now, but they have excellent people who are friendly and could help at any time. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2021 **What do you like best about VCC Live?** The high availability from the account manager and team **What do you dislike about VCC Live?** I can't share anything now because we just started. **What problems is VCC Live solving and how is that benefiting you?** The virtual call center problem, we can implement a whole project according to the call center issue. **Official Response from Dan Deschidar:** > We appreciate you taking the time to share your experience with us! I would like to take this opportunity to say: Welcome! We are thrilled to have you as part of the VCC Live family! What I can promise, you and us just starting working together as a team, is that we will do our best to make your VCC Live experience an exceptional one! Thank you for sharing your kind words with us. It means the world to our entire team. ### 32. They provide a wide range of services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2021 **What do you like best about VCC Live?** Self-configuration options, helpfullness and support **What do you dislike about VCC Live?** Maybe some of the statistics are not clear enough **What problems is VCC Live solving and how is that benefiting you?** We handle and measure incoming calls, but we are also open to omnichannel services **Official Response from Dan Deschidar:** > Thanks so much for sharing your experience. We are happy to see that you found our solution easy to use and helpful. We are also glad to hear the kind words you say about our Support team. Regarding statistics, can you please give us a few more details about what you have in mind? Maybe we can find a solution for that. Please reach out to your Key Account Manager or support@vcc.live, so we can try and make your VCC Live experience even better. Thanks again for your valuable feedback! ### 33. Fast evolving and dynamic company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2020 **What do you like best about VCC Live?** Everyone is very happy to help and the Key Account Management Team fully listens to our needs. Our contact, János Piskóti, is incredibly flexible. I do not think this is true of all providers **What do you dislike about VCC Live?** Sometimes there is a problem with the quality of the calls, quiet or intermittent **Recommendations to others considering VCC Live:** see above **What problems is VCC Live solving and how is that benefiting you?** Using VCC Live software has equipped the customer service center of Szallas.hu with analytics tools, such as incoming call and global call statistics. Additionally, specific features, such as real-time agent monitoring, listen-in, and call whispering features have enabled Szallas.hu to effectively train their agents. This means that the customer service team is able to take a strategic approach to their operations by relying on accurate and easily accessible call statistics. **Official Response from Dan Deschidar:** > Thanks for sharing your rating with us and the community. It means the world to us hearing that VCC Live is able to help your organization in a significant way. We are also glad to hear the kind words you say about your Key Account Manager - and we agree, Janos is truly a gem to have on our team! As for the audio quality, that is exactly why we try (and already succeeded in most of the countries around the globe) to have at least 2-3 telecom providers as partners in each country, so whenever something happens at provider A (and is affecting quality of calls), to be able to quickly switch to provider B. Whenever you notice that quality of calls is not up to standards, please let our Support team know, so we can take the appropriate measures to correct the issue, and to try and make your experience with VCC Live even better. ### 34. I use VCC Live every day. It's very transparent and handle. **Rating:** 4.5/5.0 stars **Reviewed by:** Erdelics C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **What do you like best about VCC Live?** VCC Live has created a 21st century work environment. You can work with it anytime from anywhere. **What do you dislike about VCC Live?** The support is sometimes difficult, but it isn't usually problem. **What problems is VCC Live solving and how is that benefiting you?** The VCC Live connects my colleagues with our company’s clients. Pros: -Real-time monitoring -Great reach for many customers -High-tech Contact Center solutions **Official Response from Dan Deschidar:** > Dear Erdelics, thank you for sharing your kind words with us. We are happy to hear you found our solution transparent and easy to use, it means so much to us. As for the feedback on our Support team: we are gonna make sure it reaches the team, so they can take the appropriate measures to try and make your experience with VCC Live even better. ### 35. simple and flexible **Rating:** 4.5/5.0 stars **Reviewed by:** Communikom G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2020 **What do you like best about VCC Live?** Projects can be quickly copied IVR automatic mail/SMS dispatch API integration . . . **What do you dislike about VCC Live?** Automatic export is only possible to a limited extent. **Recommendations to others considering VCC Live:** is relatively simple, complex implementation takes over the support **What problems is VCC Live solving and how is that benefiting you?** Customer Support **Official Response from Dan Deschidar:** > Thanks so much for sharing your experience. We are happy to see that you found our solution flexible and easy to use. As for data export, can you please give us more details on what did you have in mind? VCC Live has the option of setting up automatic data export that can be carried out daily and sent to specific email addresses, for example. But we would like to know exactly what are you looking for, and maybe we can find a solution together. Please reach out to you Key Account Manager or to support@vcc.live for more details. Thanks again for your valuable feedback! ### 36. Best cloud-based call center software! **Rating:** 5.0/5.0 stars **Reviewed by:** Berni L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2020 **What do you like best about VCC Live?** Easy set up, great features and costumer service. Adrienn, who is our designated care-taker is an absolute pleasure to work with and VCC are lucky to have her employed. What i really like about VCC is that they listen to the customer and try to accommodate with personalized solution. If there is an update of features to the main package, they update the software of all of their clients. That was a nice touch for me. **What do you dislike about VCC Live?** A couple of times in the past year, the service crashed (we were unable to log in), but the customer service were really prompt in their response. **Recommendations to others considering VCC Live:** Make the choice, once you do, you will know it is the right one. **What problems is VCC Live solving and how is that benefiting you?** It has helped us greatly, when moving from the ancient OnTheSpot call center software that we were using before. During the Corona Pandemic it has proved absolutely a vital part of our continued success. Other benefits included a better overview of the whole sales process. Moving to a cloud based setup, has allowed us also to be able to displace the workforce, who have proven to be 40% more effective when working from home. Automated emails and phone messages to our clients after completed calls, have dropped our rejection-rate by a good margin. **Official Response from Dan Deschidar:** > Dear Berni, thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of. I'm so glad you're happy with the product we developed for you. As for the outage you mentioned - I am sure you can agree that it can happen, and we are sorry for that. At the same time, we believe the key part here is ''but the customer service were really prompt in their response'' that you also mentioned. ### 37. We have a very long and good relationship with VCC Live because the strong and effective PM **Rating:** 4.5/5.0 stars **Reviewed by:** Attila R. | Bussines Development Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2020 **What do you like best about VCC Live?** Project management, flexibility, reliability, comfort, **What do you dislike about VCC Live?** We cant use the client on any apple product, mobile app, we cant use mobile numbers **What problems is VCC Live solving and how is that benefiting you?** We use the VCC in very different project from a simply outgoing campaigns through basic and specified incoming campaigns for very specific, rare and unique tasks. **Official Response from Dan Deschidar:** > Dear Attila, thanks so much for sharing your experience. We are happy to see that you found our solution reliable and flexible. VCC Live is actually cross-platform (mainly for Windows and Linux), and there are features that can be used on mobile (also cross-platform): the Dashboard is available for you and can be accessed on mobile so you can see at any given moment how your team is doing. We also have a number of clients around the world that use VCC Live on Mac, via virtualization tools such as Parallels Desktops, VMWare or VirtualBox. Please reach out to you Key Account Manager or to support@vcc.live for more details. Thanks again Attila for your valuable feedback! ### 38. The perfect CC software in the cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2020 **What do you like best about VCC Live?** Versatile utility, can fit most CC requirements. Friendly and helpful Customer Care. **What do you dislike about VCC Live?** Some issues with connectivity, but for a cloud based sofware, not too frequent. **Recommendations to others considering VCC Live:** Make the transition, the staff is really helpful and they will try to make their software fit your needs... they will listen to needs .. well worth the price, which is very favourable **What problems is VCC Live solving and how is that benefiting you?** During the Corona crisis, this has helped us set up all our agents remotely... Clean interface, easy to grasp. **Official Response from Dan Deschidar:** > Thank you so much for your 5-star review of VCC Live! We will share this with the team to let them know to keep up the great work. So glad to hear that we were able to help your organization during this crisis. And yes, one of our main goals is to be able to make VCC Live as close as possbile to what you actually need and be able to customize it according to your business profile. We'll try and keep doing our best for awesome customers like you! ### 39. During the pandemic, the entire Call Center can be operated in a Home Work format. **Rating:** 4.5/5.0 stars **Reviewed by:** Timi V. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2020 **What do you like best about VCC Live?** Logical and comfortable structure and use Helpful Support Team **What do you dislike about VCC Live?** Developments sometimes have a slower turnaround than desired. **Recommendations to others considering VCC Live:** Among the alternatives on the market, it is the most complex in terms of knowledge level and the most comfortably usable. **What problems is VCC Live solving and how is that benefiting you?** Perfectly suitable for home work type tasks Well-structured, multi-faceted statistics and monitoring interface Easily manageable script editor Having experienced multiple dialing software, the most complex and user-friendly **Official Response from Dan Deschidar:** > Dear Timi, thank you so much for your kind words. Updates, improvements and new features are added constantly to VCC Live. These updates are thoroughly tested, checked and double checked before releasing them, in order to make sure we provide you with the best customer experience. We follow strict process and product management rules, to ensure any new update behaves exactly as it should, so you can get the most out of it. Thank you again Timi, we really appreciate you taking the time to share your experience with us and the community. ### 40. Easy to work with. Very helpful colleges. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about VCC Live?** The monitoring and fast messages are the best. In these pandemic times I can menage the team from home, anytime. **What do you dislike about VCC Live?** If the internet connection is weak. The admin account signs out. **Recommendations to others considering VCC Live:** Change your software to VCC inmediately! **What problems is VCC Live solving and how is that benefiting you?** Database uploads, finance, team/call management. I can easily manage the teams work anytime and I can see the result asap. **Official Response from Dan Deschidar:** > Thanks a lot for the 5-star review! The team at VCC Live is thrilled you're happy with our product. We'll try and do our best for awesome customers like you! As for the sensitivity to the quality of the internet line, can you please give us more details? Is it wireless or ethernet? Optimum internet connection requires ethernet cable, and we do not recommend connecting via Wi-Fi or mobile data. Please reach out to your Key Account Manager or to support@vcc.live so we can talk more on this subject. ### 41. Continuous good service. Smaller improvements needed in the future **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2021 **What do you like best about VCC Live?** Really compact, transparent, user friendly **What do you dislike about VCC Live?** Sometimes not transparent reporting fonctions **What problems is VCC Live solving and how is that benefiting you?** Availability reports, Customer communication **Official Response from Dan Deschidar:** > Thanks so much for sharing your experience. We are happy to see that you found our solution transparent and user friendly, it means so much to us. As for the reporting part, we would very much like to hear more about what you have in mind and which log or statistic you see could benefit from an improvement. Please reach out to your Key Account Manager or to support@vcc.live, so we can try and make your VCC Live even better. ### 42. Easy to config projekts and a lot of stats. Home office. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about VCC Live?** user friendly user interface, and easy set up the projekts. The stats are very usefull. **What do you dislike about VCC Live?** Admins need HD resolution. VCC Live Archiver is not user friendly. **Recommendations to others considering VCC Live:** user friendly, and easy set up. The stats are very usefull. Outbound and inbound call center projekts **What problems is VCC Live solving and how is that benefiting you?** Customer service projekts with own phone numbers. Outbund telesales projekts. **Official Response from Dan Deschidar:** > Thank you very much for sharing your kind words with us and the community. We are happy to hear you found our solution friendly and easy to use, it means so much to us. Thank you also for the valuable feedback on the VCC Live archiver tool: we are gonna make sure it reaches the Development team, so they can try and see what can be done in order to make your user experience with 'all things VCC' even better! ### 43. There still some manual issues regarding reports, and setups, but every time there is aa solution. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about VCC Live?** Reliable, very fast IT or Operative support from the team. And i like the new design too. **What do you dislike about VCC Live?** There are constraints arising from the stucture of the system such as reports for wich there ia no solution, it stills manual. Other example: no negative import in existing outbound project. **What problems is VCC Live solving and how is that benefiting you?** There is no much IT related incident, so from business side we are almost able to handle the calls. We can manage priorities in short time and adapte to the changes. For financial it's easy to manage the application. **Official Response from Dan Deschidar:** > Thanks for sharing your rating with us and the community. Your feedback helps us improve service for everyone. As for the ''negative import'' you mentioned, and also about reporting in general, can you give us a few more details about what you have in mind? Please reach out to your Key Account Manager or support@vcc.live so we can try and make your VCC Live experience even better. As you say yourself, 'every time there is a solution'. We are confident we can also find some solutions in the areas you mentioned. ### 44. Unprecedented speed, extremely easy to use, continuous availability of support. **Rating:** 4.5/5.0 stars **Reviewed by:** Attila M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2020 **What do you like best about VCC Live?** It was a great pleasure for us to be able to start our clinical trial with unprecedented speed with the help of VCC. The initial fear of consulting colleagues soon passed, as using the contact center system is extremely easy. Should any difficulties arise, VCC staff will be happy to assist you. **What do you dislike about VCC Live?** For lay users, getting started can be difficult. **What problems is VCC Live solving and how is that benefiting you?** We are using VCC Live to help elderly people cope with COVID-19. VCC Live really supports this initiative. **Official Response from Dan Deschidar:** > Dear Attila, thank you so much for taking the time to share your experience with VCC. We take pride in knowing our customers are happy with their experience. As for the initial contact with VCC for lay users - like any other tool that's new to someone - it might look a little intimidating. That is why at VCC Live we try to assign a Key Account Manager to each one of our clients, and the KAM will be there to guide you every step of the way. ### 45. Vcc usage **Rating:** 5.0/5.0 stars **Reviewed by:** Emma B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2020 **What do you like best about VCC Live?** statistics and reports are very easy to review **What do you dislike about VCC Live?** not having a real time dashboard available for agents **Recommendations to others considering VCC Live:** It is a heaven ) **What problems is VCC Live solving and how is that benefiting you?** It is very flexible , and has many useful tools for reporting **Official Response from Dan Deschidar:** > Thank you for the awesome review, Emma! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. As for the dashboard for agents, we would very much like to hear more details about what you have in mind. Please reach out to your Key Account Manager or to support@vcc.live so we can try and make that happen for you. ### 46. VCC is a conveniente solution for remote contact centers **Rating:** 4.0/5.0 stars **Reviewed by:** Alex B. | Translator, Writer and Proofreader, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2020 **What do you like best about VCC Live?** The real monitoring view is very useful to check on all the agent at the same time. The option to customize the agent interface is cool and easy to use. The statistics are also fundamental in contact center environment and VCC offers a great variety of them. **What do you dislike about VCC Live?** In the HQ version there is no call functionality to test the phone numbers and sometimes it is important to do it if there faulty numbers or tests to be done. The call status in CDR should be shown as well. There should be an internal troubleshooting utility to understand the reason why certain problems happen. **What problems is VCC Live solving and how is that benefiting you?** Project management of multiple projects at the same time is much easier with VCC Live than with other software. The interface is easy enough to use and the tools can be opened at the same time for multiple **Official Response from Dan Deschidar:** > Dear Alex, I really appreciate you taking the time to share your feedback and being so open with us. Thank you for the honest review! As for the things you mentioned as dislikes, we would very much like to hear more details. Please reach out to your Key Account Manager or to support@vcc.live so we can talk more on these subjects and try to make things happen for you. ### 47. Best all-in-one contact center software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2020 **What do you like best about VCC Live?** User-friendly, quickly adjustable soft, with good reporting and fast response when you need help! **What do you dislike about VCC Live?** Chat functionality is very poor, If you develop it, you will not have a concurrent **What problems is VCC Live solving and how is that benefiting you?** All my daily job is solving with the help of VCC, inbound & outbound calls, sales calls, debt collection calls, robot calls, etc. I hudge count of tasks with pre-defined projects is working perfectly **Official Response from Dan Deschidar:** > Thank you for your 5-star review and constructive feedback of our product. We are constantly looking for ways to improve upon our clients' experience - and our Chat function is one of the main actors here. Several improvements were done lately, with even more to come! ### 48. VCCLive is everything you need to send your Call Center to the future! **Rating:** 5.0/5.0 stars **Reviewed by:** EAM R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2020 **What do you like best about VCC Live?** The flexibility, the fact that they innovate continuously, the support team is like an extension to our internal team. **What do you dislike about VCC Live?** There are just few things that could make our work even easier that it is already, small specific changes, mostly in the reporting features.Working on it:) **Recommendations to others considering VCC Live:** Give it a try, and you will instantly see why it makes the difference. **What problems is VCC Live solving and how is that benefiting you?** Since we are working with VCC Live we doubled the volume of covered cases in all the activities we have (inbound, outbound, SMS) and we halved our effort. **Official Response from Dan Deschidar:** > We appreciate you taking the time to share your experience with us! We are thrilled to have you as part of the VCC Live family! As for the reporting part, I hope you've found our latest improvements (the User Based Statistics, the improved Dashboard) were worth the wait! Thank you for sharing your kind words with us. It means the world to us and to our entire team! ### 49. Cooperation with VCC **Rating:** 4.0/5.0 stars **Reviewed by:** Martin M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2020 **What do you like best about VCC Live?** We like the whole system. Ability to set a theme. Transparent project statistics. Fast work and data export. Storage available to us for three months. Option to turn on assistance to the operator during a real call. Real-time eavesdropping. Fast communication with VCC. Payments, support team. We are satisfied with the price, although the price reduction would certainly be happy :) **What do you dislike about VCC Live?** It is not possible to see the real state of registered operators via mobile phone. We dont have opportunity use turn some features on or off in this style. The chat section is very simple, unworked. We do not use this option at all. We recommend that you improve chat and add functionality to that section. Cannot leave a message to an offline operator. Chat history is very confusing and inefficient search is a dot in the whole failed chat. **Recommendations to others considering VCC Live:** We definitely recommend VCC to all customers like us. We have been working with VCC for over 7 years and we are very satisfied. Transparency and efficiency of the system is very important for us. If you require a simple program to organize and manage your call center, then VCC is definitely a good choice. **What problems is VCC Live solving and how is that benefiting you?** There were minor problems with VCC blocking due to non-credit. We have not been notified in advance that the credit needs to be recharged otherwise our access will be blocked. However, everything was resolved after the subsequent contact of VCC support. **Official Response from Dan Deschidar:** > Dear Martin, thanks for leaving us such a wonderful review and such valuable feedback. As you might know, our Chat function received several improvements in the past few months. Please do not hesitate to reach out to your Key Account Manager or support@vcc.live for more details. ### 50. It is quite a perfect solution to solve our calling challanges. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about VCC Live?** We like the cloud solution and complexity. **What do you dislike about VCC Live?** The company is growing. We have often felt that the focus is no more on Hungary. **Recommendations to others considering VCC Live:** Above 10 operator it can be a good choice **What problems is VCC Live solving and how is that benefiting you?** The full calling costumer service is based on VCC Live and we have relevant sales processes by it. **Official Response from Dan Deschidar:** > Thank you very much for sharing your kind words with us and the community. VCC grew significantly in the past few years, yes. We try our best to focus in equal measure on all our 50+ countries that we operate in. We view our customers as part of our extended VCC Live family, and all are equally important to us. We really appreciate you taking the time to share your experience with us. We count ourselves lucky to have customers like you. ## VCC Live Discussions - [Unaccepted calls](https://www.g2.com/discussions/unaccepted-calls) - 1 comment, 2 upvotes - [What is the best way of getting total talk time % in vcc live app?](https://www.g2.com/discussions/what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app-a32a0792-4f55-45b0-a29a-893bb43e0812) - 1 comment, 2 upvotes - [What is the best way to improve?](https://www.g2.com/discussions/what-is-the-best-way-to-improve) - 1 comment, 1 upvote - [What is VCC Live used for?](https://www.g2.com/discussions/what-is-vcc-live-used-for) - 1 comment - [Do you plan to improve the system repair time and the communication of information?](https://www.g2.com/discussions/50424-czy-planujecie-poprawe-czasu-naprawy-systemu-oraz-przekazywanie-informacji) - 1 comment, 1 upvote - [View VCC Live pricing details and edition comparison](https://www.g2.com/products/vcc-live/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+16%3A49%3A07+-0500&secure%5Bsession_id%5D=0fb4a297-b2c9-49a6-9975-9af20c483c51&secure%5Btoken%5D=9c1ec065c3af43ea07fa92c03f68c27c835496dc459e900a2262403c1986f24d&format=llm_user) ## VCC Live Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) ## VCC Live Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management ## Top VCC Live Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)