--- title: Vantage Point Reviews meta_title: 'Vantage Point Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Vantage Point works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 6 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Vantage Point Reviews **Vendor:** Pipkins **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 3.7/5.0 **Total Reviews:** 6 ## About Vantage Point Pipkins, Inc. is the leading supplier of workforce management software and services to the call center industry. For nearly three decades, Pipkins has created and delivered superior workforce management products for call centers of all sizes with thirteen industry-first applications. Pipkins' systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide. Founded in 1983, Pipkins' early and continuing associations with British Telecom (BT) and AT&T Network Systems United Kingdom helped establish Pipkins at the forefront of the demanding operator services industry. In 1993 Pipkins reengineered its product line to meet the business needs of the rapidly expanding US commercial call center market. Pipkins, Inc. offers complete technical and human resources in the areas of new product development, technical support, sales, customer service, and training. ## Vantage Point Pros & Cons **What users dislike:** - Users find the **complexity of purchase orders** challenging, especially due to the need for multiple batches. (1 reviews) ## Vantage Point Reviews ### 1. System is vague **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2019 **What do you like best about Vantage Point?** The site is available 24/7 and can be accessed anytime as well **What do you dislike about Vantage Point?** The site allows for users to spam the site with requests for others to take over their giveaway or trade shift requests **What problems is Vantage Point solving and how is that benefiting you?** Trying to ensure that users follow the rules and do not flood the site with multiple of the exact same requests. ### 2. Vantage Point is not very intuitive, has a clunky presentation. The knowledge base is also robust. **Rating:** 2.5/5.0 stars **Reviewed by:** Santiago R. | Workforce Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2017 **What do you like best about Vantage Point?** I like the granularity of Vantage Point. I will say that it seems as though Pipkins is very malleable; but this feature isn't very useful due to the lack of intuitive UI. **What do you dislike about Vantage Point?** I dislike the presentation, its hideous. Also, it's a windows only platform. Make Mac Compatible please. **Recommendations to others considering Vantage Point:** Doesn't support Mac unless you're using Remote Desktop, which is finicky. **What problems is Vantage Point solving and how is that benefiting you?** Our company has a lot of anomalies in regard to what tasks are considered productive and non productive. The malleable nature of the RTA module has helped solve many issues. ## Vantage Point Discussions - [Why cant someone pickup a shift that is same day that does not overlap an existing scheduled shift?](https://www.g2.com/discussions/why-cant-someone-pickup-a-shift-that-is-same-day-that-does-not-overlap-an-existing-scheduled-shift) - 1 upvote - [View Vantage Point pricing details and edition comparison](https://www.g2.com/products/vantage-point/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+08%3A18%3A54+-0500&secure%5Bsession_id%5D=5ffed5ea-a950-48d1-b568-6a48b832f610&secure%5Btoken%5D=b80374b522534de3fa8e11da258d9b1b5776c8270822af7ef052036a09797c9d&format=llm_user) ## Vantage Point Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface ## Top Vantage Point Alternatives - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 4.4/5.0 (427 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)