The development of workflow processes in Vantaca helps refine our processes and roles within our management company. Review collected by and hosted on G2.com.
Backend changes are occasionally made without notice. This can cause issues with portal pages or other workflow processes. Review collected by and hosted on G2.com.
225 out of 226 Total Reviews for Vantaca
Overall Review Sentiment for Vantaca
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Vantaca allowed us to combine multiple systems into one and is easy to use for all our departments. The ticketing and call center features allow our customer service and administrative team to easily look up homeowner requests and go directly to a homeowners-specific account to view the previous history. Vantaca is also constantly releasing new updates and features that we have inquired about and others have inquired about during Vantaca Vision Events. When we send in emails asking for support on features if it is something Vantaca is working on for a future implementation they will let you know. Review collected by and hosted on G2.com.
We experience a difficult time utilizing the letter templates. What we upload for formatting and fonts doesn't usually translate when we run a step and more often than not we have to add some strange page breaks and paragraphs to get the document to print right. We are looking forward to any future updates that might happen for this as when we first started not having formattable text options in messages was an issue which has since been resolved. Review collected by and hosted on G2.com.
Vantaca is easy to use with powerful features that help in creating efficient and accurate HOA Accounting Financials. The Vantaca team is constantly improving the product on a monthly basis and is always looking for feedback and ideas from the users. The ease of intergration with multiple banks ensures easy bank account reconciatlion and up to date transaction date posting in the software and bank registers. Review collected by and hosted on G2.com.
The only downside with Vantaca is the software support when issues or problems arrise. It is difficult to talk to someone directly over the phone and their ticket system takes to long to solve issues that impact the HOA management company and their customers. Review collected by and hosted on G2.com.
I love that Vantaca is intuitive, with many features that make HOA management more efficient, and all data trackable. Being able to reference what occurred with any individual action item, step by step, and having access to all historical data has become imperative to managing well. The features available to homeowners and board members through their side of the portal are also invaluable. Review collected by and hosted on G2.com.
There is not much that I dislike about Vantaca, but occasionally updates aren't communicated as well as they could be, and/or an update may not be as well liked as how the system functioned previously. I am also of the mind that homeowners should have access to their individual requests indefinitely, and they should not disappear from their view 30 days after being closed. Review collected by and hosted on G2.com.
Vantaca's software system is unlike anything we've used before. Our company has the ability to customize the software to fit our specific needs and goals, which is amazing! We have been able to step up our management game and streamline processes in a way we could never do with any other software. Bonus: The team backing up this software is the best there is! Review collected by and hosted on G2.com.
I have a higher understanding of the software and how it works so sometimes the responses that I get from support aren't quite at the level I need. However, this has improved a lot over the past month or so! Review collected by and hosted on G2.com.
Its a very straight forward design. Really anyone who has any knowledge on programs similar to this can easily learn it. But someone who has no experience with can learn just as quickly.
There are so many tools that are avalible to you. Being able to expidite many processes that would otherwise take up time.
If used correctly, work flow production increases. This allows for more things to be tracked and followed up on for all properties. Review collected by and hosted on G2.com.
Perhaps maybe filing of history of co-owners. Could be user error but I do find somethings being hard to find. The biggest hold back for me is the mobility of Vantaca. The mobile app for both managers and co-owners need alot of work/ updates.
Trying to promote this system to co-owners when it can fail pretty often delays processes we are trying to intergrate.
Communication for Service Providers and Co-owners. Its hard when multiple people get involved in one conversation and we cannot reply to all. We often just switch to our personal email which does not track what is going on.
When issues do happen with the program, the support staff can be delayed in responses. Review collected by and hosted on G2.com.
I do like Vantaca. However, comparing software such as Notion to Vantaca and its dynamic properties leave a lot to be desired. Review collected by and hosted on G2.com.
Below is a list of Drawbacks and Wishlist Items that I would like to see for Vantaca
DRAWBACKS/BUGS:
Calendar lacks export functionality, limiting its effectiveness.
- Due Date filter is not working correctly.
- Email Templates should automatically generate the "Note" template - when adding a Note as a recipient. If adding an external recipient, the template should automatically switch to an external email template.
- Templates should not require confirmation when changed; a quick change back is more efficient.
- Updating steps in the Vantaca Call Center is unreliable and does not function properly.
- Agenda View on the Calendar does not allow for event or series editing.
- Calendar should have a filter to remove unwanted items from view.
- Viewing XNs on the Owner Dashboard should include a date column for sorting by date created.
WISHLIST:
- Vendors should have a portal link to mark work as completed.
- Ability to process multiple RFPs in one module. For example, when processing tree trimming proposals for three vendors, I should be able to open an RFP module, select the number of vendors to send requests to, and choose the vendors to ensure the same scope of work is sent to each, instead of manually entering or copying multiple RFPs.
- Back and forward navigation. It should be possible to open a specific space in Vantaca without being directed to the home screen, and pressing refresh should not take me back to the home screen.
- Needs scheduled sends for emails and other items. Review collected by and hosted on G2.com.
Overall. I really like Vantaca and can see it has a lot of value. The software is very fast compared to our old software we used as a management company, and it is nice that it is an all-in-one software for billing, homeowner management, ARC and Compliance. I love that it intergrates with SouthData for mailing. When the work flows are set up properly, it saves so much time compared to doing the same task in our old software and I love how all communications for a homeowners from anyone in the company can be seen so there is less stuff being missed or repeated. The homeowners portal is easy to add documents to and seems easy for homeowners to navigate. We've been told that it can take a year to master Vantaca and get proficient at it. After only a few months, I do already see the value and time savings. I look forward to seeing where the team is in a year from now. Review collected by and hosted on G2.com.
The setup within our management company has been frustrating. As mentioned, when the workflows are set up properly, it is wonderful, however, there is so much back end setup for each Action Item, which our company has to do, and getting support from Vantaca isn't always easy. The Violations/Compliance really needs an offline mode. We are in a bad cell service area and the app doesn't always work for our Compliance Manager, which results in him having to take photos and notes and then has to enter everything when he's back at the office, which is a slower process than what we had with our old software. Review collected by and hosted on G2.com.
What is most helpful about Vantaca is sending Violation letters and reviewing Architectural requests. It is really nice that for both of these, there are automated letters with the homeowners' information, which prevents errors and mistakes. The architectural application process is streamlined, and it is simple to see that when the ARC committee has approved or denied, I can easily send the approval/denial letter. Having Vantaca write these letters for me saves a lot of time, and again, prevents errors. I like the feature for uploading leases for the tenants, and being able to easily view those or add new ones. Review collected by and hosted on G2.com.
The downside of Vantaca is that I have to have my own tracking systems for Violations and Arc requests. If a homeowner responds to a violation, it can easily be missed because when you look at your action items, Vantaca won't alert me of a new message. I have to go to Messages, but the way mine is set up, I have to look at each individual Association to see if there any new messages, and I have to check this throughout the day. It would be so much better if I could get an alert of a new message. It would be helpful if the action item had a different color when there is a new message. It would be helfpul if the dates were clearer, instead of just an XN number. Also, I wish that I could use the back button to go back, instead of starting over, especially when I'm viewing a homeowner and I want to look at a different aspect of the homeowner. It has taken me about 4 months to learn Vantaca. It is not user-friendly. Review collected by and hosted on G2.com.
We’ve been using Vantaca HOA software to manage our communities, and it has significantly improved our processes. The platform is user-friendly, making it easy for both board members and homeowners to navigate.
One of the standout features is the reports pae, which helps streamline most of our accounting needs. I enjoy using the reports for the reconciliations, board requests and etc. I also love the payables integration with strongroom, and I like that Vantaca syncs to our bank accounts. I use Vantaca everyday and the integration with other software is essential in my daily processing. Review collected by and hosted on G2.com.
I wish the support time is faster. Every since we upgraded to Vantaca pay our requests take longer, sometimes up to two weeks to be resolved. Review collected by and hosted on G2.com.
Vantaca provided extensive trainings with staff to help transition. The reports are very user friendly and they listened to our inquiries in how to make the system cater more to our industry and what the Boards want. Review collected by and hosted on G2.com.
The inspection module is not the best. There are quite a few bugs and is not very user friendly. Going from a software that catered to inspections and architectural it is apparent that Vantaca is still working on perfecting this module. Vantaca has listened to the functunality we have lost moving to the Vantaca software and are working on improving, however, we have lost efficiency in the inspection process for the majority of 2024. We hope the offline version will help but will not know until we have a chance to utilize as this release keeps getting pushed back. Review collected by and hosted on G2.com.
