What do you dislike about Vanta?
I have been a Vanta customer for several years, and while the platform is generally okay, there are several recurring issues that significantly affect the overall experience.
The biggest problem is customer support. Responses are often generic and filled with assurances that someone will follow up, but actual resolution is frequently delayed or never provided. In many cases, we have had to investigate and resolve the issue ourselves. The account management experience has been similarly frustrating.
The search functionality is another major weakness. It is difficult to find information unless you already know exactly where it is located. Search results are often incomplete or irrelevant, which makes navigating the platform unnecessarily time-consuming.
Performance is also consistently poor. Pages and actions are often slow, making routine work more frustrating than it should be.
Vanta has also introduced rate limiting within its own user interface. Certain actions or sections become temporarily unavailable because the platform is throttling its own paying users. This is extremely difficult to understand from a product-design perspective and creates unnecessary friction during normal use.
Most integrations work reasonably well, but there are occasional faulty or unreliable integrations that require manual troubleshooting. The desktop agent is particularly problematic. It detects compliance issues based on predefined checks, but provides very little practical guidance on how to understand or resolve them, leaving customers to figure out the next steps independently. Review collected by and hosted on G2.com.