I have been using VanillaSoft for over a year, and I find it to be very good because it is easy to use and user-friendly. The simplicity of VanillaSoft stands out, as there are not many buttons to press or click, making it self-explanatory. Setting it up was not difficult at all, thanks to the knowledgeable person who taught us how to use it. Additionally, VanillaSoft is effective in aligning my callbacks and ensuring they pop up on time, eliminating the need for me to remind myself about them. It serves critical functions for CRM purposes, handling calendars, and arranging callbacks efficiently. I highly value its integration capabilities with tools like Versus Connect for softphone and Outlook for calendar and email synchronization. The ease of use and direct interface make it highly recommendable, especially for beginners in this field of work. Its user-friendly nature is a major appeal, reflected in my recommendation score of 9.5 out of 10. Review collected by and hosted on G2.com.

I would like the ability to see more detailed change logs in VanillaSoft. Currently, I can't track when changes were last made or who made them. Having access to this information would greatly assist my work, as it would provide clarity and accountability regarding modifications within the system. Review collected by and hosted on G2.com.

ease of access, very user friendly interface Review collected by and hosted on G2.com.

frequent disruptions, program itself is sometimes bugged Review collected by and hosted on G2.com.

I utilize VanillaSoft daily for my outbound calling efforts. It's easy to use and intuitive, letting me easily create new accounts, add contacts, capture important notes, schedule calls, and finalize deals. I can also quickly pull up targeted sales campaigns to drive more closed business. I found VanillaSoft to be one of the most valuable CRM solutions I've ever used. It offers ease of use and visibility across large accounts. Review collected by and hosted on G2.com.

The only problem I have with VanillaSoft is latency or when the system is down. This is an issue that can only be resolved with VanillaSoft. Perhaps using a solution for high-availability for when the system is nearing capacity. Review collected by and hosted on G2.com.

The integration with our institution and systems. Review collected by and hosted on G2.com.

The lack of support during the evenings and response times. Review collected by and hosted on G2.com.

I like the ease of use and integration of VanillaSoft. It saves me time by allowing me to group action items and follow up easier. Review collected by and hosted on G2.com.

could use more help articles Review collected by and hosted on G2.com.

The performance works great, especially being able to send emails and take notes. Review collected by and hosted on G2.com.

The design looks like it’s from the early 2000s. Review collected by and hosted on G2.com.

Very organized UI Layout. Good device integration. Smooth performance, and very easy onboarding Review collected by and hosted on G2.com.

some features are hard to understand and implement across calling Review collected by and hosted on G2.com.

I like using VanillaSoft for calling with my work because it provides a list of contacts with their information and phone numbers, making it easy to move through. I appreciate that it's well formatted, which is both clean and simple. The initial setup was kind of easy and not too complicated. Review collected by and hosted on G2.com.

Sometimes the buttons glitch on the screen when I finish the call and am categorizing it. Just a better user interface would help a smoother experience. Review collected by and hosted on G2.com.

Easy to use and easy to check the calendar in just one look, with customers info and other information. Review collected by and hosted on G2.com.

So far none, it works really well with our work. Review collected by and hosted on G2.com.

I appreciate VanillaSoft's flexibility and its ability to tailor outcomes to suit our needs. It allows us to quickly and easily implement and initiate campaigns, report effectively, and make selections that optimize success for us and our clients. Review collected by and hosted on G2.com.

No VOIP services offered in NZ, no plans to implement, payment gateway seems hard to improve to what we need, slow turn around for development of payment gateway requirement - if any. Review collected by and hosted on G2.com.