I really enjoy VanillaSoft's features and love the ability to view how many calls I make and how long each call lasts. The features that let me view my script, see caller information, and make calls at the same time are incredibly helpful for multitasking and getting work done efficiently. The call tracking feature is valuable as it allows me to review the quality of my work and the efficiency of my calls. The initial setup was also great. Review collected by and hosted on G2.com.

There’s a lot of small glitches in which the script disappears. Review collected by and hosted on G2.com.

I like that VanillaSoft keeps my appointments organized based on time zones. It also helps keep my leads organized and reminds me when I have to call a client. The setup was very easy, as it was simple to sign up with email and connect to my laptop. Review collected by and hosted on G2.com.

there could be more callback time slots besides just 1 hour and 3 hours Review collected by and hosted on G2.com.

I appreciate that VanillaSoft keeps me organized in my insurance sales work. I like the customizable ability, allowing me to customize features and make it my own. Review collected by and hosted on G2.com.

Callbacks sometimes come up at a much later time if I miss it. They should come up on the very next opportunity. Also, callbacks don’t always pop up every single time on my Outlook reminders, only sometimes. Review collected by and hosted on G2.com.

I like how there is the option of pressing "No Answer" without having to go into the drop-down menu of all of the options. This definitely saves me time every shift Review collected by and hosted on G2.com.

Recently, I have been having a lot of issues with the calls not going through at all. Also, I feel like a decent amount of the time, the information that is provided about people is just completely wrong. For example, I will ask someone if they are still working at the job title that is given, and they tell me that they have never worked there. It makes the interaction more awkward, and I can tell that the prospects feel more uncomfortable after those situations. Review collected by and hosted on G2.com.

Having my leads in Vanilla Soft has been a tremendous help to keeping me organized. All the data related to my prospects in one location has helped with managing appointments, callbacks, and maintaining customer relationships. Review collected by and hosted on G2.com.

I did like having the ability to listen to all of my recordings in Vanilla Soft without having to use another application or website. Review collected by and hosted on G2.com.

It's easily navigatable, a lot of list and organization for each tabs. I find it really modular, with each view expandable and customizable allowing for flexibility. Yet, the privacy element still prevail in maintaining each entries with a backup history option is an added bonus. Review collected by and hosted on G2.com.

The most annoying part of each modular is the scroll function, where it would be janky to say the least and would sometimes bugged out when clicked to fast. Additionally, I find it problematic when it doesn't saved the result, when you returned back to the main profile. As I would write something in the comment while going to result, then forget certain element that would caused me to go back and forth, but then I would forget which result I was giving in the first place. Review collected by and hosted on G2.com.

VanillaSoft is an easy to use and navigate platform. Love the built in email and text options. Review collected by and hosted on G2.com.

The least helpful feature is that it only allows to track the last 5 calls for each lead. A full history feature for each lead (Actual call history to each individual lead would be valuable...also keeping the comment history as well) Review collected by and hosted on G2.com.

On the caller side, it is extremely user friendly! I would describe the interface as intuitive and easy to navigate. On the admin side, I would say the admin page is mostly navigable. Sometimes, I will need to hover over some menus to remember where something is. Uploading contacts is easy. VanillaSoft is usually fast on the caller side, though recently there have been outages and issues with connecting VOIPs and using the giving page. Support has historically been responsive and helpful, but recently they seem to be overloaded with requests. I do not use any AI features with VanillaSoft.

I do wish there was a feature that let me change all my callers' calling assignment at once. Review collected by and hosted on G2.com.

Lots of outages recently. There have been shifts where we have to send callers home with full pay because VS was not working properly. We have been experiencing VOIP connectivity issues, as well. Review collected by and hosted on G2.com.

The most helpful feature that Vanillasoft offers are the result codes. There are so many outcomes, and finding a general code can be annoying but they make customization easy and efficient. Using it in combination with VS Connect as the calling platform is straightforward as well. Review collected by and hosted on G2.com.

I wish there was a playable walkthrough of the website rather than the online video training. And I wish it would glitch less in the middle of my calls. Review collected by and hosted on G2.com.

I like having my leads route directly to VanillaSoft. I work faster with a good workflow that doesn't require too much in between work. I am dialing the people I need to without too much thinking. Review collected by and hosted on G2.com.

The call quality with the VanillaSoft dialer is constantly choppy for me and the people I call, which makes it hard for effective callbacks. Also, I'm not sure if it is using random numbers or the same number when dialing people. Additionally, the initial setup was not as easy as I would like. Review collected by and hosted on G2.com.