I find VanillaSoft easy to use, which is great because it doesn't have a huge learning curve, especially with the provided tutorials and videos. The layout is nice and clean, and it's succinct. I like that it's easy for multiple users to use it at once on the same project. I also appreciate the kind of data it outputs when running data and exporting it. Review collected by and hosted on G2.com.

I would probably say the time it takes to assign VoIP lines and just the loading issues, sometimes those aren't great because VanillaSoft will sometimes drop calls randomly. Review collected by and hosted on G2.com.

Great support and AI features have been added since last review given. These are all working well along with the regular parts of the CRM system. Review collected by and hosted on G2.com.

I don’t have any dislikes at this time. Overall, it’s a great product, and I highly recommend it. Review collected by and hosted on G2.com.

I like how VanillaSoft is an all-in-one system. It helps me track my leads and allows me to upload them seamlessly. I can call through my leads very easily, set appointments, and follow up without any hassle. The integration with my softphone and CRMs is great because it enables me to text efficiently. Seamless calling makes it simple by connecting directly to the phone and helps me call clients without manually typing each number. Having everything in one place is super convenient instead of storing my leads elsewhere. The initial setup was very easy for us. Review collected by and hosted on G2.com.

It's sometimes hard to go in and set an appointment because you have to put a note instead of just setting an appointment at a convenient time. Also, it'd be nice if I could call faster than every ten seconds because sometimes people have inactive numbers, and I have to just wait ten seconds and refresh. Review collected by and hosted on G2.com.

I like the ability to follow up leadas and set reminders. Review collected by and hosted on G2.com.

I would love to have more control about the view set up. I cannot change the size or order of the colums Review collected by and hosted on G2.com.

I use VanillaSoft for managing phonathons at American University and appreciate its cohesive, organized, and customer-focused approach. I like its organization capacities, intellective routing, and student interface, finding it great for management. It's comprehensive and easy to use. Also, I find it to be an excellent and very tailored platform to individual needs. The setup was very easy thanks to great training and onboarding. Review collected by and hosted on G2.com.

VanillaSoft can be improved through additional channels, including built-in video and more robust texting. Review collected by and hosted on G2.com.

I like VanillaSoft's ease of use, which makes it straightforward to work with. I love the fact that if there's a problem, their customer service is very responsive and fixes it right away, providing great communication with their team. Having experienced poor communication and support with other software, I truly appreciate VanillaSoft’s ability to help us out if there are any issues. Review collected by and hosted on G2.com.

I think that with the latest update, there were some glitches, but that's where their stellar customer service really shined. Review collected by and hosted on G2.com.

I like that I’m able to track my calls, and I can see my progress throughout the day, along with my appointments and call-backs. Review collected by and hosted on G2.com.

There’s really nothing to dislike. It’s pretty straightforward for what I use it for, and it does what I need. Review collected by and hosted on G2.com.

I really like VanillaSoft for its speed, especially when making fast phone calls, which is crucial in our industry for getting people on the phone. Everything all around works very well, and the automations, emailing, and texting features are just overall better compared to what we used before. The initial setup was also very easy. Review collected by and hosted on G2.com.

No dislikes Review collected by and hosted on G2.com.

I find VanillaSoft very easy to use, which is a big plus. I also like the email sequences and the call outcome features. The automation emails and automatic text messages, along with automatic outcomes, work very well for our industry. The initial setup was very easy too. Review collected by and hosted on G2.com.

I find the speed of the software can be improved as it affects the whole experience of using it. Review collected by and hosted on G2.com.

The auto-dial mechanism which saves time. I just have to click on the phone symbol and it automatically calls in the VS dialer. I find this very helpful because I do not have to copy paste the number into VS dialer all the time. Review collected by and hosted on G2.com.

Sometimes it could be slow and if I do not engage for a couple minutes, then it freezes for a little but resumes again. But this short amount of time could be crucial when talking with people on the phone. Review collected by and hosted on G2.com.