I like the data entry software, it's easy to process payments and update alumni information. The UI is easy to navigate after maybe about a week. I also love the integration with VSconnect to call alumni. Review collected by and hosted on G2.com.

I dislike how slow it can be sometimes performance wise depending on where you're running it, and sometimes support can be wishy washy when Vanillasoft goes down. Review collected by and hosted on G2.com.

I like that VanillaSoft is very easy to navigate, which makes things much simpler for us. I also appreciate that they respond quickly to technical issues and are very cooperative. The initial setup was very simple too. They show that they care, which is incredibly important since our job determines if students receive funding or not. Review collected by and hosted on G2.com.

Sometimes my calls don't go through, which was a technical problem that I noticed they've worked on minimizing. Review collected by and hosted on G2.com.

They improved the data routing and filtering process to be even better. It does take a few more steps but much more accurate and more options to be able to target exactly what you need to that day. I also love how it shows you if your email was opened and when. Review collected by and hosted on G2.com.

I can't always get what I need for a detailed report to send to a client. I would like to be able to tell it exactly what fields I would like put into a report. Maybe I just haven't figured out how to do it yet. Review collected by and hosted on G2.com.

I like that it keeps all my leads in one place, and that I can track them efficiently. It makes it easier for me to stay organized and follow up without losing track of anything. Review collected by and hosted on G2.com.

Sometimes my leads don’t get routed when they’re supposed to, which is really frustrating and ends up slowing everything down. Review collected by and hosted on G2.com.

I like that VanillaSoft keeps me on schedule and helps me stay on task by reminding me of who to call and when. I love having all my notes, contact info, and contacts in one place, which makes it incredibly easy to find all the information I need. The ease of use is a major plus for me, as it simplifies my workday. Setting it up was also very easy, which was definitely appreciated. Review collected by and hosted on G2.com.

Having more features such as AI could be nice or being able to call/text from the system. Review collected by and hosted on G2.com.

VanillaSoft helps keep outreach organized and gives structure to the day—especially for calling and following up. The cadence/queue-style workflow is useful for staying consistent, and I can see the potential for improving productivity once you’re fully set up and trained. Review collected by and hosted on G2.com.

The interface feels a bit clunky and not very intuitive at first, so the learning curve is real. It was also rolled out right before AEP, which is the busiest time of year, so there wasn’t enough runway to get comfortable and configure it properly. Some steps feel like extra clicks, and it’s hard to build momentum when you’re learning it under pressure. Review collected by and hosted on G2.com.

the detailed statistics it gives about the number of calls one makes per hour, it is easy to keep track of performance. It updates data about speed of calling relatively fast. Although my employer pays for Vanillasoft, I do think it is financially worth it. It also organizes information very well and makes it easy to locate necessary information. Review collected by and hosted on G2.com.

It has crashed for my company several times, in which calls do not go through. It also tracks someone's performance even when they their computer is off if they have not logged out. However, my colleges were able to get in contact with support from Villanova soft to fix the issues, and the VanillaSoft team communicated effectively with us. Review collected by and hosted on G2.com.

I like that VanillaSoft offers a lot of interface options available directly on the website. It has various platforms and different ways to view alumni information, which is really important for outreach beyond just phone calls. As someone getting trained, I also found VanillaSoft pretty easy to navigate and traverse. Review collected by and hosted on G2.com.

I'm not really happy with the software and UI issues I'm experiencing, especially affecting the supervisors of my team. There are a lot of technological issues with VanillaSoft lately. Features that used to work well, like email connectivity, aren't working anymore. The giving page is down, and the email connection to specific user information is also down. This means we have to write down all the emails manually, which is a hassle. I find these issues incredibly inconvenient. Review collected by and hosted on G2.com.

I like how I can manage an entire team under VanillaSoft. We can all manage the same leads and the same pool without anybody interfering. I use VanillaSoft for lead management, to configure leads, schedule callbacks, and deal management. It's a really great platform. The organization and scheduling features are really great with callbacks, especially considering different time zones. It reverts back to you in your time zone and reminds you of the customers' time zones, which is pretty nice. The initial setup was super easy. Review collected by and hosted on G2.com.

I would say VS Connect a little bit. Sometimes it fails a little bit, but other than that, really nothing. I mean, it's an amazing app. Review collected by and hosted on G2.com.

I love how VanillaSoft makes receiving leads much more organized and the overall system is very easy to use. I'm able to accurately build a pipeline of leads. One of my favorite features is the ability to leave notes for each lead and result with a certain disposition, which really helps me follow up on each lead accurately. The initial setup was pretty easy, and I definitely recommend it, giving it a nine out of ten. Review collected by and hosted on G2.com.

I wish that your interface was a little bit easier to use, easier to read. Review collected by and hosted on G2.com.