--- title: Vanillasoft Reviews meta\_title: 'Vanillasoft Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 739 reviews by the users' company size, role or industry to find out how Vanillasoft works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 739 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- ### Vanillasoft Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find **VanillaSoft very easy to use** , appreciating its intuitive features that streamline outbound calling and note-taking. [(62 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405632&qs=pros-and-cons#reviews) Users appreciate the **intuitive interface** of Vanillasoft, making navigation and learning a breeze for everyone. [(23 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405359&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of VanillaSoft, highlighting its straightforward interface and effortless navigation. [(22 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405530&qs=pros-and-cons#reviews) Users value the **time-saving capabilities** of VanillaSoft, enhancing productivity through efficient navigation and easy scheduling. [(22 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1402309&qs=pros-and-cons#reviews) Users appreciate the **user-friendly lead organization** of Vanillasoft, simplifying outreach through accessible contact details and integrated communication. [(21 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405869&qs=pros-and-cons#reviews) Users often face **slow loading times** that hinder workflow and delay moving to the next lead. [(15 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1406171&qs=pros-and-cons#reviews) Users find the **call issues** with Vanillasoft problematic, particularly regarding mobile dialing and call prioritization. [(13 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405317&qs=pros-and-cons#reviews) Users experience occasional **slow performance** with Vanillasoft, including lag and delays between dials. [(12 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1404611&qs=pros-and-cons#reviews) Users note a **lack of flexible report features** in VanillaSoft, impacting their reporting efficiency and experience. [(10 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=2280392&qs=pros-and-cons#reviews) Users experience frustrating **connectivity issues** with VanillaSoft, leading to embarrassing dropped calls and unreliable performance. [(9 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1406364&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Vanillasoft ##### 1. Ease of Use Users find **VanillaSoft very easy to use** , appreciating its intuitive features that streamline outbound calling and note-taking. [ See 62 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405632&qs=pros-and-cons#reviews) See Related User Reviews SM scott m. Small-Business (50 or fewer emp.) 5.0/5 "VANILLA SOFT REVIEW" What do you like about Vanillasoft? Great support and AI features have been added since last review given. These are all working well along with the regular parts of the CRM system. ![Anjill T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anjill T.") AT Anjill T. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly CRM with Efficient Lead Management" What do you like about Vanillasoft? I like using VanillaSoft as a CRM tool for cold calling because it eliminates time wasted through its queue-based lead management, ensuring there are ##### 2. Intuitive Users appreciate the **intuitive interface** of Vanillasoft, making navigation and learning a breeze for everyone. [ See 23 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405359&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Easily Navigatable, Modular, and Customizable—Plus Strong Privacy and Backup History" What do you like about Vanillasoft? It's easily navigatable, a lot of list and organization for each tabs. I find it really modular, with each view expandable and customizable allowing f ![Jeff J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff J.") JJ Jeff J. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Integration and Effective Lead Management" What do you like about Vanillasoft? I like VanillaSoft's disposition options and the comment section for taking notes. The timestamps for every call are helpful as they provide a paper t ##### 3. Simple Users appreciate the **ease of use** of VanillaSoft, highlighting its straightforward interface and effortless navigation. [ See 22 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405530&qs=pros-and-cons#reviews) See Related User Reviews ![nicholas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "nicholas B.") NB nicholas B. Small-Business (50 or fewer emp.) 5.0/5 "Excellent user friendly CRM tool" What do you like about Vanillasoft? Very simple and user friendly platform and very reliable contractability of leads. ![phoebe g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "phoebe g.") PG phoebe g. Small-Business (50 or fewer emp.) 4.0/5 "Effective Call Management with Minor Glitches" What do you like about Vanillasoft? I like how you can see all of the contact information on file, and it's very easy and accessible to use. It wasn't hard to navigate, and it makes Vani ##### 4. Time-saving Users value the **time-saving capabilities** of VanillaSoft, enhancing productivity through efficient navigation and easy scheduling. [ See 22 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1402309&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Good potential, tough rollout timing during AEP" What do you like about Vanillasoft? VanillaSoft helps keep outreach organized and gives structure to the day—especially for calling and following up. The cadence/queue-style workflow is ![Susan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susan S.") SS Susan S. Mid-Market (51-1000 emp.) 5.0/5 "BDC" What do you like about Vanillasoft? It is easy to navigate, learn, and runs efficiently ##### 5. Lead Generation Users appreciate the **user-friendly lead organization** of Vanillasoft, simplifying outreach through accessible contact details and integrated communication. [ See 21 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405869&qs=pros-and-cons#reviews) See Related User Reviews ![nicholas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "nicholas B.") NB nicholas B. Small-Business (50 or fewer emp.) 5.0/5 "Excellent user friendly CRM tool" What do you like about Vanillasoft? Very simple and user friendly platform and very reliable contractability of leads. ![Julia P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julia P.") JP Julia P. Enterprise (\> 1000 emp.) 5.0/5 "Effective Lead Management with Room for Improvement" What do you like about Vanillasoft? I like that VanillaSoft has all the contact information I need and allows me to call and email leads. This feature is really convenient for managing m ### 5 Cons or Disadvantages of Vanillasoft ##### 1. Slow Loading Users often face **slow loading times** that hinder workflow and delay moving to the next lead. [ See 15 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1406171&qs=pros-and-cons#reviews) See Related User Reviews ![Brandi W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandi W.") BW Brandi W. Mid-Market (51-1000 emp.) 4.5/5 "Best App I've used!" What do you dislike about Vanillasoft? maybe include AI coaching, and note/summary's ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Easily Navigatable, Modular, and Customizable—Plus Strong Privacy and Backup History" What do you dislike about Vanillasoft? The most annoying part of each modular is the scroll function, where it would be janky to say the least and would sometimes bugged out when clicked to ##### 2. Call Issues Users find the **call issues** with Vanillasoft problematic, particularly regarding mobile dialing and call prioritization. [ See 13 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405317&qs=pros-and-cons#reviews) See Related User Reviews ![Anjill T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anjill T.") AT Anjill T. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly CRM with Efficient Lead Management" What do you dislike about Vanillasoft? I think, some bug issues are occurring more often lately, just lag issues I guess. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.5/5 "Unreliable Calling Feature, Frustrating Experience" What do you dislike about Vanillasoft? I really don't like that VanillaSoft Connect barely works. It drops in and out all the time, making me look unprofessional on calls. They always blame ##### 3. Slow Performance Users experience occasional **slow performance** with Vanillasoft, including lag and delays between dials. [ See 12 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1404611&qs=pros-and-cons#reviews) See Related User Reviews ![Brandi W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandi W.") BW Brandi W. Mid-Market (51-1000 emp.) 4.5/5 "Best App I've used!" What do you dislike about Vanillasoft? maybe include AI coaching, and note/summary's ![Rick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rick S.") RS Rick S. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Call Management with Minor Technical Glitches" What do you dislike about Vanillasoft? Sometimes VS Connect has issues where I have to force quit multiple times on Mac OS for it to recognize my headset microphone or even my Mac's interna ##### 4. Missing Features Users note a **lack of flexible report features** in VanillaSoft, impacting their reporting efficiency and experience. [ See 10 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=2280392&qs=pros-and-cons#reviews) See Related User Reviews ![Janene B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janene B.") JB Janene B. Small-Business (50 or fewer emp.) 5.0/5 "Still Loving It" What do you dislike about Vanillasoft? I can't always get what I need for a detailed report to send to a client. I would like to be able to tell it exactly what fields I would like put int MP Mythri P. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Understand and Use" What do you dislike about Vanillasoft? It is slow at times and features are not very flexible ##### 5. Connectivity Issues Users experience frustrating **connectivity issues** with VanillaSoft, leading to embarrassing dropped calls and unreliable performance. [ See 9 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1406364&qs=pros-and-cons#reviews) See Related User Reviews ![Anjill T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anjill T.") AT Anjill T. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly CRM with Efficient Lead Management" What do you dislike about Vanillasoft? I think, some bug issues are occurring more often lately, just lag issues I guess. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.5/5 "Unreliable Calling Feature, Frustrating Experience" What do you dislike about Vanillasoft? I really don't like that VanillaSoft Connect barely works. It drops in and out all the time, making me look unprofessional on calls. They always blame ![Jayden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jayden S.") JS Jayden S. Student Caller Mid-Market (51-1000 emp.) 7/1/2026 "Easy Payment Processing and Alumni Updates, With a Short Learning Curve" 3.5/5 What do you like best about Vanillasoft? I like the data entry software, it's easy to process payments and update alumni information. The UI is easy to navigate after maybe about a week. I also love the integration with VSconnect to call alumni. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? I dislike how slow it can be sometimes performance wise depending on where you're running it, and sometimes support can be wishy washy when Vanillasoft goes down. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? Vanillasoft solved the issue of sorting alumni and their information, having to update it, and having two separate calling platforms. Review collected by and hosted on G2.com. Show More Response from James Bishop of Vanillasoft [Editedit](https://www.g2.com/survey_responses/vanillasoft-review-13056340/official_response/edit) Thanks for the review Jayden - I appreciate you taking the time! Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Abijedo O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abijedo O.") AO Abijedo O. Mid-Market (51-1000 emp.) 8/3/2026 "Easy to Navigate with Responsive Support" 4/5 What do you like best about Vanillasoft? I like that VanillaSoft is very easy to navigate, which makes things much simpler for us. I also appreciate that they respond quickly to technical issues and are very cooperative. The initial setup was very simple too. They show that they care, which is incredibly important since our job determines if students receive funding or not. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? Sometimes my calls don't go through, which was a technical problem that I noticed they've worked on minimizing. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? VanillaSoft helped minimize call failures and simplifies our work with its easy navigation. Their quick response to technical issues is crucial for us, ensuring students get timely funding. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Janene B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janene B.") JB Janene B. Account Executive/Client Service Manager Small-Business (50 or fewer emp.) 4/5/2018 "Still Loving It" 5/5 What do you like best about Vanillasoft? They improved the data routing and filtering process to be even better. It does take a few more steps but much more accurate and more options to be able to target exactly what you need to that day. I also love how it shows you if your email was opened and when. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? I can't always get what I need for a detailed report to send to a client. I would like to be able to tell it exactly what fields I would like put into a report. Maybe I just haven't figured out how to do it yet. Review collected by and hosted on G2.com. Recommendations to others considering Vanillasoft: I would highly recommend this product. It literally does everything that I need to track prospecting. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? Call routing is a benefit we use to actually close deals with our clients. Because we are able to generate an informational email to prospects on behalf of our clients and then are able to set a date for that record to come back into the front of rotating is key for us and our clients. Also it automatically rotates the record to the front when the prospect has opened the email. Also being able to have extensive information on the home screen for our callers saves time as well. The ease of use and help features are amazing. Review collected by and hosted on G2.com. Show More Response from James Bishop of Vanillasoft [Editedit](https://www.g2.com/survey_responses/vanillasoft-review-666763/official_response/edit) Hi Janene - thanks for the review! I hear you on the reporting - its never easy regardless of the system being used when you are trying to get into complex stuff. If you haven't talked to the success team already, they have some wicked skills in getting custom reports set up that might help? 2/10/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Dulce M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dulce M.") DM Dulce M. Insurance Agency Owncer Small-Business (50 or fewer emp.) 7/13/2026 "Keeps All My Leads Organized and Easy to Track" 4.5/5 What do you like best about Vanillasoft? I like that it keeps all my leads in one place, and that I can track them efficiently. It makes it easier for me to stay organized and follow up without losing track of anything. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? Sometimes my leads don’t get routed when they’re supposed to, which is really frustrating and ends up slowing everything down. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? I don’t have to worry about tracking my leads on paper anymore, which makes staying organized a lot easier. Review collected by and hosted on G2.com. Show More Response from James Bishop of Vanillasoft [Editedit](https://www.g2.com/survey_responses/vanillasoft-review-12999310/official_response/edit) Thanks for the review, we appreciate your taking the time to write Dulce. I'm so glad to hear that we are helping keep your leads organized! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Franklin T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Franklin T.") FT Franklin T. Small-Business (50 or fewer emp.) 6/18/2026 "Effortlessly Keeps You on Schedule" 5/5 What do you like best about Vanillasoft? I like that VanillaSoft keeps me on schedule and helps me stay on task by reminding me of who to call and when. I love having all my notes, contact info, and contacts in one place, which makes it incredibly easy to find all the information I need. The ease of use is a major plus for me, as it simplifies my workday. Setting it up was also very easy, which was definitely appreciated. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? Having more features such as AI could be nice or being able to call/text from the system. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? VanillaSoft keeps me on task by reminding me who to call and when, maintaining my schedule. It centralizes all my notes and contacts, making information easy to find and boosting efficiency. Review collected by and hosted on G2.com. Show More Response from James Bishop of Vanillasoft [Editedit](https://www.g2.com/survey_responses/vanillasoft-review-12979162/official_response/edit) Thanks for the review Franklin! It sounds like Vanillasoft is helping make your day more efficient, which is awesome to hear. The calling and texting is interesting, we absolutely have built-in dialing and texting, it could be a matter of either the VoIP available in your area, or an Admin decision on your organization's side. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 1/22/2026 "Good potential, tough rollout timing during AEP" 3/5 What do you like best about Vanillasoft? VanillaSoft helps keep outreach organized and gives structure to the day—especially for calling and following up. The cadence/queue-style workflow is useful for staying consistent, and I can see the potential for improving productivity once you’re fully set up and trained. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? The interface feels a bit clunky and not very intuitive at first, so the learning curve is real. It was also rolled out right before AEP, which is the busiest time of year, so there wasn’t enough runway to get comfortable and configure it properly. Some steps feel like extra clicks, and it’s hard to build momentum when you’re learning it under pressure. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? It’s mainly helping with sales engagement—keeping leads and follow-ups from slipping through the cracks and giving me a structured workflow for outreach. When I’m in it consistently, it helps me stay organized and track activity. The benefit is less “mental sticky notes,” more repeatable follow-up—though I expect the biggest gains will come after I’ve had more time to fully learn it and tailor it to my process. Review collected by and hosted on G2.com. Show More Response from James Bishop of Vanillasoft [Editedit](https://www.g2.com/survey_responses/vanillasoft-review-12245928/official_response/edit) Hi there - glad that Vanillasoft helps keep you organized and on track! We do have some user interface updates coming, stay tuned! 4/21/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 4/14/2026 "Detailed Call Stats and Fast Updates Make Performance Tracking Easy" 4/5 What do you like best about Vanillasoft? the detailed statistics it gives about the number of calls one makes per hour, it is easy to keep track of performance. It updates data about speed of calling relatively fast. Although my employer pays for Vanillasoft, I do think it is financially worth it. It also organizes information very well and makes it easy to locate necessary information. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? It has crashed for my company several times, in which calls do not go through. It also tracks someone's performance even when they their computer is off if they have not logged out. However, my colleges were able to get in contact with support from Villanova soft to fix the issues, and the VanillaSoft team communicated effectively with us. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? It is making the process of organizing the data of my school's donors and their information easy and accessible. It works well with my Mac computer's features to allow me to easy call donors. Review collected by and hosted on G2.com. Show More Response from James Bishop of Vanillasoft [Editedit](https://www.g2.com/survey_responses/vanillasoft-review-12627988/official_response/edit) Hi and thanks for your review - we're really glad to hear that Vanillasoft is helping with your reporting and performance management. I hope that is helping to optimize your campaigns! I hear you on the outages we had earlier this spring. We have been migrating all of our customers to a new, more stable platform which has taken care of those connectivity problems. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Emily L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily L.") EL Emily L. Supervisor at Tiger Call Small-Business (50 or fewer emp.) 4/14/2026 "Frustrating Tech Issues Amidst Useful Alumni Outreach Tools" 1.5/5 What do you like best about Vanillasoft? I like that VanillaSoft offers a lot of interface options available directly on the website. It has various platforms and different ways to view alumni information, which is really important for outreach beyond just phone calls. As someone getting trained, I also found VanillaSoft pretty easy to navigate and traverse. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? I'm not really happy with the software and UI issues I'm experiencing, especially affecting the supervisors of my team. There are a lot of technological issues with VanillaSoft lately. Features that used to work well, like email connectivity, aren't working anymore. The giving page is down, and the email connection to specific user information is also down. This means we have to write down all the emails manually, which is a hassle. I find these issues incredibly inconvenient. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? I like VanillaSoft for its intuitive interface, enabling access to alumni data beyond just calls, which is crucial for outreach. However, it doesn't solve many problems lately due to software and UI issues. Review collected by and hosted on G2.com. Show More Response from James Bishop of Vanillasoft [Editedit](https://www.g2.com/survey_responses/vanillasoft-review-12627996/official_response/edit) Hi Emily, thanks for your review. I am sorry to hear that your email and giving pages are down or not working fully. Our support team would love to hear from you to try and help. Could you or your Admin reach out and I am sure we can help! [See how Vanillasoft improved](https://vanillasoft.com/support) Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jack A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack A.") JA Jack A. Mid-Market (51-1000 emp.) 4/16/2026 "Exceptional Lead Management and Scheduling Tool" 5/5 What do you like best about Vanillasoft? I like how I can manage an entire team under VanillaSoft. We can all manage the same leads and the same pool without anybody interfering. I use VanillaSoft for lead management, to configure leads, schedule callbacks, and deal management. It's a really great platform. The organization and scheduling features are really great with callbacks, especially considering different time zones. It reverts back to you in your time zone and reminds you of the customers' time zones, which is pretty nice. The initial setup was super easy. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? I would say VS Connect a little bit. Sometimes it fails a little bit, but other than that, really nothing. I mean, it's an amazing app. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? I use VanillaSoft for organizing and scheduling, especially with leads and callbacks across different time zones. It helps manage my team by coordinating lead distribution without interference, and it automatically adjusts to and reminds about time zones. Review collected by and hosted on G2.com. Show More Response from James Bishop of Vanillasoft [Editedit](https://www.g2.com/survey_responses/vanillasoft-review-12640346/official_response/edit) Hi Jack - thank you for taking the time to write a review! I'm so glad to hear that we are helping make your and your team's work easier. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Matheus U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matheus U.") MU Matheus U. Sales Representative Small-Business (50 or fewer emp.) 6/18/2026 "Effortless Lead Management with VanillaSoft" 4.5/5 What do you like best about Vanillasoft? I love how VanillaSoft makes receiving leads much more organized and the overall system is very easy to use. I'm able to accurately build a pipeline of leads. One of my favorite features is the ability to leave notes for each lead and result with a certain disposition, which really helps me follow up on each lead accurately. The initial setup was pretty easy, and I definitely recommend it, giving it a nine out of ten. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? I wish that your interface was a little bit easier to use, easier to read. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? I use VanillaSoft to receive leads, making the process much more organized. It helps me accurately build a pipeline of leads and is easy to use. Review collected by and hosted on G2.com. Show More Response from James Bishop of Vanillasoft [Editedit](https://www.g2.com/survey_responses/vanillasoft-review-12978285/official_response/edit) Hi Matheus - thanks for taking a moment to write a review - super glad that we help with your lead management! Totally get you on the interface though I can tell you that updates are really really soon! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Top-Rated Alternatives [ ![Salesloft](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salesloft") Salesloft 4.5/5(4,287) ](https://www.g2.com/products/salesloft/reviews) [ ![Outreach](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Outreach") Outreach 4.3/5(3,574) ](https://www.g2.com/products/outreach/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ View All Alternatives ](https://www.g2.com/products/vanillasoft/competitors/alternatives) ##### Categories on G2 [Sales Engagement](https://www.g2.com/categories/sales-engagement)[Sales Performance Management](https://www.g2.com/categories/sales-performance-management)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking) [Sales Engagement](https://www.g2.com/categories/sales-engagement)[Sales Performance Management](https://www.g2.com/categories/sales-performance-management)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Lead Scoring](https://www.g2.com/categories/lead-scoring) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best RO-I tool for data-driven decisions in tech](https://www.g2.com/discussions/best-ro-i-tool-for-data-driven-decisions-in-tech)[Which AI chatbot software has the best analytics?](https://www.g2.com/discussions/which-ai-chatbot-software-has-the-best-analytics)[What is the top-rated video advertising platform for large brands?](https://www.g2.com/discussions/what-is-the-top-rated-video-advertising-platform-for-large-brands) [What is the top case management software for large law firms?](https://www.g2.com/discussions/what-is-the-top-case-management-software-for-large-law-firms)[Which digital mortgage closing platforms give borrowers real-time visibility into document status and closing timeline?](https://www.g2.com/discussions/which-digital-mortgage-closing-platforms-give-borrowers-real-time-visibility-into-document-status-and-closing-timeline)[Pros and Cons Details](https://www.g2.com/products/vanillasoft/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)