--- title: Vanillasoft Reviews meta\_title: 'Vanillasoft Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 739 reviews by the users' company size, role or industry to find out how Vanillasoft works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 739 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- ### Vanillasoft Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find **VanillaSoft very easy to use** , appreciating its intuitive features that streamline outbound calling and note-taking. [(62 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405632&qs=pros-and-cons#reviews) Users appreciate the **intuitive interface** of Vanillasoft, making navigation and learning a breeze for everyone. [(23 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405359&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of VanillaSoft, highlighting its straightforward interface and effortless navigation. [(22 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405530&qs=pros-and-cons#reviews) Users value the **time-saving capabilities** of VanillaSoft, enhancing productivity through efficient navigation and easy scheduling. [(22 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1402309&qs=pros-and-cons#reviews) Users appreciate the **user-friendly lead organization** of Vanillasoft, simplifying outreach through accessible contact details and integrated communication. [(21 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405869&qs=pros-and-cons#reviews) Users often face **slow loading times** that hinder workflow and delay moving to the next lead. [(15 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1406171&qs=pros-and-cons#reviews) Users find the **call issues** with Vanillasoft problematic, particularly regarding mobile dialing and call prioritization. [(13 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405317&qs=pros-and-cons#reviews) Users experience occasional **slow performance** with Vanillasoft, including lag and delays between dials. [(12 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1404611&qs=pros-and-cons#reviews) Users note a **lack of flexible report features** in VanillaSoft, impacting their reporting efficiency and experience. [(10 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=2280392&qs=pros-and-cons#reviews) Users experience frustrating **connectivity issues** with VanillaSoft, leading to embarrassing dropped calls and unreliable performance. [(9 mentions)](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1406364&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Vanillasoft ##### 1. Ease of Use Users find **VanillaSoft very easy to use** , appreciating its intuitive features that streamline outbound calling and note-taking. [ See 62 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405632&qs=pros-and-cons#reviews) See Related User Reviews SM scott m. Small-Business (50 or fewer emp.) 5.0/5 "VANILLA SOFT REVIEW" What do you like about Vanillasoft? Great support and AI features have been added since last review given. These are all working well along with the regular parts of the CRM system. ![Anjill T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anjill T.") AT Anjill T. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly CRM with Efficient Lead Management" What do you like about Vanillasoft? I like using VanillaSoft as a CRM tool for cold calling because it eliminates time wasted through its queue-based lead management, ensuring there are ##### 2. Intuitive Users appreciate the **intuitive interface** of Vanillasoft, making navigation and learning a breeze for everyone. [ See 23 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405359&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Easily Navigatable, Modular, and Customizable—Plus Strong Privacy and Backup History" What do you like about Vanillasoft? It's easily navigatable, a lot of list and organization for each tabs. I find it really modular, with each view expandable and customizable allowing f ![Jeff J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff J.") JJ Jeff J. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Integration and Effective Lead Management" What do you like about Vanillasoft? I like VanillaSoft's disposition options and the comment section for taking notes. The timestamps for every call are helpful as they provide a paper t ##### 3. Simple Users appreciate the **ease of use** of VanillaSoft, highlighting its straightforward interface and effortless navigation. [ See 22 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405530&qs=pros-and-cons#reviews) See Related User Reviews ![nicholas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "nicholas B.") NB nicholas B. Small-Business (50 or fewer emp.) 5.0/5 "Excellent user friendly CRM tool" What do you like about Vanillasoft? Very simple and user friendly platform and very reliable contractability of leads. ![phoebe g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "phoebe g.") PG phoebe g. Small-Business (50 or fewer emp.) 4.0/5 "Effective Call Management with Minor Glitches" What do you like about Vanillasoft? I like how you can see all of the contact information on file, and it's very easy and accessible to use. It wasn't hard to navigate, and it makes Vani ##### 4. Time-saving Users value the **time-saving capabilities** of VanillaSoft, enhancing productivity through efficient navigation and easy scheduling. [ See 22 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1402309&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Good potential, tough rollout timing during AEP" What do you like about Vanillasoft? VanillaSoft helps keep outreach organized and gives structure to the day—especially for calling and following up. The cadence/queue-style workflow is ![Susan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susan S.") SS Susan S. Mid-Market (51-1000 emp.) 5.0/5 "BDC" What do you like about Vanillasoft? It is easy to navigate, learn, and runs efficiently ##### 5. Lead Generation Users appreciate the **user-friendly lead organization** of Vanillasoft, simplifying outreach through accessible contact details and integrated communication. [ See 21 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405869&qs=pros-and-cons#reviews) See Related User Reviews ![nicholas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "nicholas B.") NB nicholas B. Small-Business (50 or fewer emp.) 5.0/5 "Excellent user friendly CRM tool" What do you like about Vanillasoft? Very simple and user friendly platform and very reliable contractability of leads. ![Julia P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julia P.") JP Julia P. Enterprise (\> 1000 emp.) 5.0/5 "Effective Lead Management with Room for Improvement" What do you like about Vanillasoft? I like that VanillaSoft has all the contact information I need and allows me to call and email leads. This feature is really convenient for managing m ### 5 Cons or Disadvantages of Vanillasoft ##### 1. Slow Loading Users often face **slow loading times** that hinder workflow and delay moving to the next lead. [ See 15 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1406171&qs=pros-and-cons#reviews) See Related User Reviews ![Brandi W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandi W.") BW Brandi W. Mid-Market (51-1000 emp.) 4.5/5 "Best App I've used!" What do you dislike about Vanillasoft? maybe include AI coaching, and note/summary's ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Easily Navigatable, Modular, and Customizable—Plus Strong Privacy and Backup History" What do you dislike about Vanillasoft? The most annoying part of each modular is the scroll function, where it would be janky to say the least and would sometimes bugged out when clicked to ##### 2. Call Issues Users find the **call issues** with Vanillasoft problematic, particularly regarding mobile dialing and call prioritization. [ See 13 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1405317&qs=pros-and-cons#reviews) See Related User Reviews ![Anjill T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anjill T.") AT Anjill T. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly CRM with Efficient Lead Management" What do you dislike about Vanillasoft? I think, some bug issues are occurring more often lately, just lag issues I guess. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.5/5 "Unreliable Calling Feature, Frustrating Experience" What do you dislike about Vanillasoft? I really don't like that VanillaSoft Connect barely works. It drops in and out all the time, making me look unprofessional on calls. They always blame ##### 3. Slow Performance Users experience occasional **slow performance** with Vanillasoft, including lag and delays between dials. [ See 12 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1404611&qs=pros-and-cons#reviews) See Related User Reviews ![Brandi W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandi W.") BW Brandi W. Mid-Market (51-1000 emp.) 4.5/5 "Best App I've used!" What do you dislike about Vanillasoft? maybe include AI coaching, and note/summary's ![Rick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rick S.") RS Rick S. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Call Management with Minor Technical Glitches" What do you dislike about Vanillasoft? Sometimes VS Connect has issues where I have to force quit multiple times on Mac OS for it to recognize my headset microphone or even my Mac's interna ##### 4. Missing Features Users note a **lack of flexible report features** in VanillaSoft, impacting their reporting efficiency and experience. [ See 10 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=2280392&qs=pros-and-cons#reviews) See Related User Reviews ![Janene B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janene B.") JB Janene B. Small-Business (50 or fewer emp.) 5.0/5 "Still Loving It" What do you dislike about Vanillasoft? I can't always get what I need for a detailed report to send to a client. I would like to be able to tell it exactly what fields I would like put int MP Mythri P. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Understand and Use" What do you dislike about Vanillasoft? It is slow at times and features are not very flexible ##### 5. Connectivity Issues Users experience frustrating **connectivity issues** with VanillaSoft, leading to embarrassing dropped calls and unreliable performance. [ See 9 mentions ](https://www.g2.com/products/vanillasoft/reviews?filters%5Bsentiment_snippet%5D=1406364&qs=pros-and-cons#reviews) See Related User Reviews ![Anjill T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anjill T.") AT Anjill T. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly CRM with Efficient Lead Management" What do you dislike about Vanillasoft? I think, some bug issues are occurring more often lately, just lag issues I guess. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.5/5 "Unreliable Calling Feature, Frustrating Experience" What do you dislike about Vanillasoft? I really don't like that VanillaSoft Connect barely works. It drops in and out all the time, making me look unprofessional on calls. They always blame ![Margaret Anne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Margaret Anne M.") MM Margaret Anne M. Mid-Market (51-1000 emp.) 4/21/2026 "Efficient Lead Management, Needs Better Calendar Integration" 2.5/5 What do you like best about Vanillasoft? I like that the result codes in VanillaSoft can be tailor-fitted to what our company needs. This customization makes it easier for us to monitor and track the progress of our leads. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? Calendars can't sync with Google Calendar or Microsoft. It would be great if there was an integration where the calendar invite from VanillaSoft will automatically be added to the recipient's Google or Outlook calendar. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? VanillaSoft helps with lead management and allows us to tailor result codes to fit our needs, making it easy to monitor and track our leads' progress. Review collected by and hosted on G2.com. Show More Response from James Bishop of Vanillasoft [Editedit](https://www.g2.com/survey_responses/vanillasoft-review-12664358/official_response/edit) Hi Margaret Anne - thank you for taking the time to write a review! I'm surprised that your calendars are not syncing as you describe it - our features do that, here is a support article that might help: https://support.vanillasoft.com/hc/en-us/articles/204718060-Synchronize-VanillaSoft-Calendar-with-Google-or-Outlook-365. If that is not working, give our support team a call and they might be able to help - hopefully its not a setting with your Admin! :) [See how Vanillasoft improved](https://vanillasoft.com/support) Validated ReviewerSource: G2 invite on behalf of seller ![Valery C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valery C.") VC Valery C. Digital Philanthropy Caller Mid-Market (51-1000 emp.) 4/15/2026 "Timely Connections, But Voicemail Delivery Can Be Finicky" 2.5/5 What do you like best about Vanillasoft? It helps us directly connect with the people that we need to in a timely manner. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? It is very finicky when it comes to actually getting voicemails through and looking for someone in particular. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? It is solving the issues that we have with calling people to inform them, and it makes my life a little easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Nuzhat N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nuzhat N.") NN Nuzhat N. Student Fundraiser Small-Business (50 or fewer emp.) 6/23/2026 "Intuitive UI/UX and an Effortless, Easy-to-Use Experience" 4.5/5 What do you like best about Vanillasoft? The UI/UX and the easy to use process that it offers Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? Sometimes it lags for 5-10 seconds and for updating the data/comments it takes some time. Maybe fixing that would increase my productivity more. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? It is easier for me to input user data and I think calling them and updating their data is something that is benefiting my institution/company Review collected by and hosted on G2.com. Show More Response from James Bishop of Vanillasoft [Editedit](https://www.g2.com/survey_responses/vanillasoft-review-13000991/official_response/edit) Thanks for the review Nuzhat, I appreciate you taking the time! Validated ReviewerSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 7/15/2026 "Excellent Note-Taking and Scheduling" 5/5 What do you like best about Vanillasoft? Note taking and Scheduling are what I like best. It allows me to be prepared and remember my appointments when necessary. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? The downside include the lagging at times. Sometimes it breaks my momentum. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? It allows me to take notes so that I am prepared for my next appointment. Review collected by and hosted on G2.com. Show More Response from James Bishop of Vanillasoft [Editedit](https://www.g2.com/survey_responses/vanillasoft-review-13111055/official_response/edit) Hi there, thanks for the review. Glad to hear that the note taking and appointment scheduling are helping you keep on top of things! Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Small-Business (50 or fewer emp.) 6/18/2026 "Prompt, Helpful Support—But Automation Set Up is a Struggle" 3.5/5 What do you like best about Vanillasoft? The customer service from the Support team has been prompt and generally helpful! Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? Some of the automations are not working with our set up and no solution has been identified in our nearly 3 years as customers. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? They've given us a generally user-friendly system to bring our phonathon program in-house when we've otherwise operated through a far more resourced third-party vendor. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kyle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle H.") KH Kyle H. Small-Business (50 or fewer emp.) 6/24/2026 "Quick, Effective, and Seamless Contact Management" 5/5 What do you like best about Vanillasoft? I appreciate VanillaSoft for its quickness, which really helps me go through my contacts efficiently. The feature of setting call backs works smoothly, enabling me to stay in touch with customers effectively. I found the initial setup to be easy, making the transition seamless. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? Nothing Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? VanillaSoft helps me get through my contacts quickly, and my callbacks work smoothly. Review collected by and hosted on G2.com. Show More Response from James Bishop of Vanillasoft [Editedit](https://www.g2.com/survey_responses/vanillasoft-review-13021258/official_response/edit) Hi Kyle, thanks for taking the time to write us a review! I'm glad to hear that setting call backs so the customer just comes back up when its time for you to contact them again is working well for you! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Robert F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert F.") RF Robert F. Sales Development Representative Small-Business (50 or fewer emp.) 4/16/2026 "Efficient Call Management with a Few Hiccups" 4/5 What do you like best about Vanillasoft? I like that VanillaSoft is easy to navigate and not too hard to learn. This usability aspect is important to me because my time is valuable, and it allows me to work quickly. Additionally, the initial setup was very easy, which is another positive point for VanillaSoft. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? Sometimes it fails to establish the call, and you have to hit the refresh button to try it again to get the call to go through. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? VanillaSoft keeps track of all my callbacks, making it easy to navigate and allowing me to work quickly. Review collected by and hosted on G2.com. Show More Response from James Bishop of Vanillasoft [Editedit](https://www.g2.com/survey_responses/vanillasoft-review-12643434/official_response/edit) Hi Robert - thanks for taking a few minutes to post a review for us, I appreciate it! You hit the nail on the head - your time IS really valuable, and helping you make the most of it is our primary goal. I am glad that its working for you! Validated ReviewerSource: G2 invite on behalf of seller ![Nathaniel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathaniel G.") NG Nathaniel G. Small-Business (50 or fewer emp.) 4/21/2026 "Efficient CRM with Room for Improvement" 3/5 What do you like best about Vanillasoft? I like the ability to make appointments within VanillaSoft. It allows me to keep a clean calendar and successfully stay on top of appointments and schedule new ones. The initial setup was very easy and straightforward. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? Follow up campaigns are finicky and they can be interrupted by making simple updates to a profile. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? I use VanillaSoft for follow-up and organization as a CRM tool for prospective students. It helps me keep a clean calendar and stay on top of appointments while allowing me to schedule new ones. Review collected by and hosted on G2.com. Show More Response from James Bishop of Vanillasoft [Editedit](https://www.g2.com/survey_responses/vanillasoft-review-12663817/official_response/edit) Hi Nathaniel - thank for taking the time to write a review, I appreciate it! I'm glad to hear that we are making appointments and scheduling easier for you. I'm sure you must have, but just in case, our support team might be able to help with the way your campaigns are set up and having the interruptions that you are seeing. [See how Vanillasoft improved](https://vanillasoft.com/support) Validated ReviewerSource: G2 invite on behalf of seller ![Tashan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tashan M.") TM Tashan M. Small-Business (50 or fewer emp.) 6/18/2026 "User-Friendly and Efficiency Boosting for Client Management" 4.5/5 What do you like best about Vanillasoft? I find VanillaSoft very user-friendly, which makes my tasks easier. I like the click and dial functionality because it simplifies the workflow and helps me move efficiently. I've been using VanillaSoft for years, and the initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? None that i can think of. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? VanillaSoft aids in client management and is very user-friendly, enhancing my workflow. Review collected by and hosted on G2.com. Show More Response from James Bishop of Vanillasoft [Editedit](https://www.g2.com/survey_responses/vanillasoft-review-12978518/official_response/edit) Hi Tashan - thank you for the review! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jack A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack A.") JA Jack A. Small-Business (50 or fewer emp.) 4/19/2026 "Effortless Lead Management with Minor Hiccups" 5/5 What do you like best about Vanillasoft? I love VanillaSoft because it helps manage leads through the whole team efficiently, preventing multiple people from calling the same lead. I appreciate being able to schedule callbacks and stay organized with the lead system. The setup was incredibly easy, taking only one or two minutes. Review collected by and hosted on G2.com. What do you dislike about Vanillasoft? Probably their calling system, the Versus Connect, sometimes it's a bit delayed, and sometimes it does fail. Review collected by and hosted on G2.com. What problems is Vanillasoft solving and how is that benefiting you? I use VanillaSoft to manage leads through my whole team efficiently, preventing duplicate calls. It also helps schedule callbacks and stay organized. Review collected by and hosted on G2.com. 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