For the most part, it is user-friendly. In addition, it conveniently locates everything to one place, and we can link our online giving directly to our church software for ease of documenting tithes. Review collected by and hosted on G2.com.

As is true with all technology, it doesn't always work as we want it to. For example, some users have had issues setting up their recurring tithe. I tried to help them and called Vanco Support. The best answer I got was for the user to download the latest version of the app or to completely delete their tithes and start over. Review collected by and hosted on G2.com.

Vanco Faith is very direct. The layout is easy and simple to understand and use. It has helped immensely with online giving for our church as well as our Early Childhood Ministry school. I also appreciate that when I call to ask about a product or get clarification, the workers are always kind and helpful! Review collected by and hosted on G2.com.

There is really very little that I dislike about Vanco Faith. If anything, I don't find many answers on the help page I get redirected to. I usually call to speak with someone instead. Review collected by and hosted on G2.com.

Payment processing of most recurring payments Review collected by and hosted on G2.com.

No technology advances at all during the time we've used Vanco Review collected by and hosted on G2.com.

The Customer support department is wonderful! I never have trouble getting someone on the line whenever I have a question or a problem. With many other companies I have to talk to an automated system and then wait on hold forever, but that's never happened with Vanco. Review collected by and hosted on G2.com.

I would prefer to have an improved documentation capability. In my experience, if something isn't documented then it "never happened". Currently, the documentation on the Vanco system is a little clumsy. I've learned to live with it but I'd be so happy if they made some changes. Review collected by and hosted on G2.com.

The programs is super-easy to use, very user-friendly, and the customer service representatives are great to work with if you have any questions or issues! Review collected by and hosted on G2.com.

The only issue I have is that if you don't login for a certain period of time, you have to call customer support for them to allow you to login again. Review collected by and hosted on G2.com.

The process of setting up tiles is very intuitive, even after several weeks of not using the system. Review collected by and hosted on G2.com.

There's a pretty good selection of photos to use for the tiles, but I've found a couple searches that didn't come up with what I wanted. Review collected by and hosted on G2.com.

The email notifications keep us up-to-date with donations and payments for things like retreats and camp. Also love the ability to add new accounts, select and deselect what shows up on our website giving page. Review collected by and hosted on G2.com.

Completing the annual PCI DSS COMPLIANCE VALIDATION report Review collected by and hosted on G2.com.

Reports and customer service is very responsive Review collected by and hosted on G2.com.

At times challenging to find users, and marketing material needs to be electronic Review collected by and hosted on G2.com.

They can walk me through what is needed or can take care of it for me while I wait on the phone line Review collected by and hosted on G2.com.

expense of processing transaction as well as percentage taken of given amount especially considering we are not for profit Review collected by and hosted on G2.com.

I love the way Vanco syncs online giving to the Sheperd Staff program to keep our volunteer available for other duties she serves for. Review collected by and hosted on G2.com.

Better training material would be much appreciated Review collected by and hosted on G2.com.