# Mystery Shopping Reviews
**Vendor:** Grace Hill  
**Category:** [Community Association Management Software](https://www.g2.com/categories/community-association-management)
## About Mystery Shopping
Backed by more than 35 years of multifamily industry expertise, Grace Hill Mystery Shopping in PerformanceHQ is your trusted guide to performance improvement. Our unbiased evaluations blend technology with assessment best practices to uncover the hidden moments that make or break a lease. We offer a variety of shop types to evaluate all communication channels including: - Phone Inquiry - Internet Inquiry - Onsite Tour - Virtual Tour - Facilities/Branding Inspection - Website Evaluation - Combination Shops Choose between our two flexible package options to build a program that best fits your business. We offer an Automatic Quarterly Program where you shops automatically run every 90 days; no forms needed, and an Annual and Save Program where you can order shops throughout the year at discounted rates. Learn more at: https://gracehill.com/solutions/multifamily-mystery-shopping/






- [View Mystery Shopping pricing details and edition comparison](https://www.g2.com/products/grace-hill-mystery-shopping/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-11+02%3A58%3A58+-0500&secure%5Bsession_id%5D=32817db1-f188-4bb1-9d0e-3158c685ca39&secure%5Btoken%5D=04da74324952468dff275f8ad76e43671c556bbabfa480b07edc055540b774fa&format=llm_user)

## Mystery Shopping Features
**Communication**
- Mass Communication
- Calendar
- Member Notifications
- Digital Bulletin Board
- Website Builder

**Member Management**
- Member Profiles
- Member Database

**Property Management**
- Payment Gateway
- Maintenance Requests
- Property Management Tools - Community Association Management

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