# Valant Reviews **Vendor:** Valant **Category:** [Mental Health Software](https://www.g2.com/categories/mental-health) **Average Rating:** 3.0/5.0 **Total Reviews:** 15 ## About Valant Put growth into your practice - whether you're just starting out, or expanding your reach - with a partner exclusively focused on building for and support behavioral health. Focus your efforts on providing exceptional, data-driven care with Valant, the all-in-one EHR and practice management software designed exclusively for behavioral health practices of all sizes. Speed your process with a single solution handling everything from prospective patients to financial reports. Track your progress with robust reporting that lets you see what's happening across your entire practice. Gain a clear view of your practice's financial health and make data-driven decisions with in-depth revenue reports that highlight insurance and aging balances. Identify your most valuable referral sources and pinpoint opportunities to expand your network through detailed referral source tracking reports. When you switch to Valant, you receive personalized implementation assistance, helping your configure the system for your practice workflows. As a one-stop solution for behavioral health, you can: - Ditch the spreadsheets and phone tag. Save up to 75% of work spent when you receive detailed requests for services from new clients directly in your EHR. Review which prospective patients best match your providers' services. - Speed your onboard process, auto-sending intake packets for signature, schedule outcome measures before appointments, and ensure payment is collected before sessions. - Reclaim your time with narrative generation in 100+ configurable note templates built for psychiatric evaluations, SOAP, MFT, CBT, DBT, and more. - Demonstrate the value of your care to payers with 80+ reportable outcome measures you can schedule send to patients, auto-score, document, and track progress. - Launch prescription updates and additions right from your clinical notes, submit and track lab requests from the patient chart. - Avoid the awkward patient payment conversations when patient are prompted by the system to make a payment prior to joining telehealth sessions. - Speed the self-pay and co-pay collection process seamless with autopayments and configurable payment plans. - Save your billing staff hours preparing claims for insurance and ensure you get paid for delivering care with industry-leading options in integrated clearinghouse. ## Valant Pros & Cons **What users dislike:** - Users report **access difficulties** with Valant, facing login issues and unreliable features that greatly hinder usability. (1 reviews) - Users face significant **access issues** with Valant, including difficult logins and frequent platform crashes that hinder functionality. (1 reviews) - Users experience **billing issues** with Valant, facing unexpected charges and frustrations that diminish their overall satisfaction. (1 reviews) - Users experience **calendar integration issues** with Valant, complicating access and adding to overall frustration. (1 reviews) - Users report a **difficult learning experience** with Valant, facing challenges during onboarding and ongoing use of the system. (1 reviews) - Difficult Navigation (1 reviews) - Difficult Setup (1 reviews) - Expensive (1 reviews) - Inefficient System (1 reviews) - Lack of Automation (1 reviews) ## Valant Reviews ### 1. Frustrating Experience with Poor Support **Rating:** 0.5/5.0 stars **Reviewed by:** Tomer L. **Reviewed Date:** November 08, 2025 **What do you like best about Valant?** The calendar is clear but that's where it ends. The calendar hanging on my fridge is is also clear. **What do you dislike about Valant?** I find the user experience of Valant to be terrible. Patients often have difficulty logging on to the portal, which can be frustrating and hampers the functionality of the service. The video feature only works about two-thirds of the time, posing a significant reliability issue and impacting virtual consultations negatively. I used Facetime frequently as a backup. I also experienced poor customer support. Impossible to get customer service on the phone. Takes at least two days to get resolution after opening a ticket. Furthermore, the management appears to be rigid and indifferent, and, frankly, uncaring. I tried reaching out to senior management before I left but was unable to do so. Zero confidence in the Valant's ability to improve. The technology did was not updated in my seven long years of being their client. On several occasions the whole platform just crashed and we had chaos for the whole day. usually after an update. Not even an apology. Could not even access my calendar. So stressful. Overall, the setup of Valant was initially hard, indicating a steep learning curve and challenging onboarding process. I also found it to be expensive. For every so called innovation they up-billed me. Due to these significant problems, I would not recommend Valant to colleagues or friends or even my worst enemy. **What problems is Valant solving and how is that benefiting you?** I use Valant for charting and prescribing in my psychiatry practice, documenting patient encounters after sessions and billing. ### 2. Fails at core functions - billing, data **Rating:** 0.0/5.0 stars **Reviewed by:** Nik F. | Executive Director of Account Services, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Valant?** Valant bills itself as a strong tool for delivering data and reporting on activities. Unfortunately, most are not useful. **What do you dislike about Valant?** Valant has literally set our business back by a year. Since we migrated off of it, billing has passed through insurance reliably, where it would be hung up and contested with Valant. Its reporting library, while extensive, is not clear as to what report to use or their source of data. Two seemingly similar reports will frequently deliver different numbers. Our practitioners have also considered it difficult to use, which has led to a delay in their entering encounter notes, leading to late billing and lost revenue. Valant was a 6-month+ integration process and has lost us thousands of dollars in lost revenue, and wasted training effort. **What problems is Valant solving and how is that benefiting you?** Valant was intended to be an all in one system to manage our therapy business' operations. ### 3. Not as advertised... buggy, extra charges for what was told was included **Rating:** 0.0/5.0 stars **Reviewed by:** Salman A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Valant?** Nothing. This platform is trash. I have nothing good to say about it. **What do you dislike about Valant?** I was informed that there were functions that were simply not available OR were poorly executed. Telehealth component which was an unexpected add-on (which I was told this was included) was absolute trash. Patient appointment reminders, which were supposed to be included ARE inlcuded, but only 2 with each reminder incurring a charge. Sales rep was very misleading and now I'm stuck in a 12 month contract that I can't get out of. I was not aware that signing on was a 12 month committment. I've reached out to customer service regarding my concerns and was told that I can not opt out. Worst mistake was believing the sales rep that the platform had capabilities that it did not have. **What problems is Valant solving and how is that benefiting you?** None ### 4. Valant as a Medical EMR **Rating:** 3.5/5.0 stars **Reviewed by:** Claudia L. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Valant?** This is a great system when it comes to appointment scheduling for a team of providers. Automated appointment reminders can be set up via call/text/email and the record fields are extensive, although not very customizable. They have a great support team too. **What do you dislike about Valant?** Not many features/fields can be customized, but Valant does try to cover all the bases. You are not able to retrieve the stored data very easily (so if you ever change systems you might have an interesting time getting all your documents out of the system). Also really struggling to set up eLabs on Valant. **Recommendations to others considering Valant:** Find out the cost and hidden costs of everything. For example, only the first signature on the eSignature packets sent to patients are free. **What problems is Valant solving and how is that benefiting you?** We have now managed to merge a number of different systems into one. Valant now does our appointment schedules, our billing and our reporting. It also stores all patients documents, files and notes. ### 5. Reliable software **Rating:** 5.0/5.0 stars **Reviewed by:** Peter S. | Mental Health Counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Valant?** 1. Valant offers as a component of the admission note, various appraisals that are naturally scored! 2. Adaptable for how you might want to see catches. 3. Gathering Notes consequently extend from the principal note in the general segment, VERY supportive! 4. Prepopulated from the last note, so you don't have to return to audit. 5. Client administration is astounding. Follow up email or telephone questions are immediately replied without steady requirement for development. 6. Cloud based. 7. 100% good with Mac, iPad, iPhone and Windows. **What do you dislike about Valant?** it's a great program, Honestly, I can't think of much I don't like about Valant **Recommendations to others considering Valant:** Do not hesitate to acquire this product if you want your company to exponentially improve the service it provides to its customers. **What problems is Valant solving and how is that benefiting you?** Our Business was searching for a totally incorporated framework to give the best treatment to our patients. We were given a few proposals from Software guidance and one of the recommendations was VALANT. We investigated a few programming frameworks and chose Valant. Cases and qualification are finished with the clearinghouse that does all procedures progressively, which will expand income for the business. Patients can sign on to a patient entrance to send messages and messages safely online to the advisor legitimately. Evaluations can be sent to tolerant before arrangement to round out. Planning and updates are sent consequently. You can do notes anyplace not just in an office setting. ### 6. Learned to love Valant **Rating:** 3.5/5.0 stars **Reviewed by:** Lisa E. | Marriage and Family Therapist Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2019 **What do you like best about Valant?** I really enjoyed the home page which gave helpful pie charts describing which notes and charts were up to date, how many notes you were missing, and how many still needed to be approved by your supervisor. It was clear and concise and provided a good overview. I also enjoyed that you could have your schedule in the application. **What do you dislike about Valant?** Sometimes Valant would not save the note that took a long while to type. It was very frustrating. Also, occasionally clients would not show up on the schedule for a few hours and if you have someone scheduling for you, it was sometimes easily missed and two clients were scheduled in the same space. **Recommendations to others considering Valant:** It is a good system to help you organize your records. Easy to use. Easy to train new staff on. **What problems is Valant solving and how is that benefiting you?** Valant has been helpful in regards to having billing, schedules, and client charts all in one easy location, instead of having to log into multiple platforms for each of these. It is a system that is easy to learn for new staff. ### 7. Valant works great for psych practices! **Rating:** 3.5/5.0 stars **Reviewed by:** Heather D. | Medical Office Receptionist, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2019 **What do you like best about Valant?** It's incredibly easy to use. I can check patients in effortlessly and because of the simple check-out process, submitting CPT codes for billing is easy as pie. **What do you dislike about Valant?** I'm not too fond of the external prescription service. It's not exactly self-explanatory in regards to the title menu, and I really feel it could use with some aesthetic updates. **Recommendations to others considering Valant:** It can be confusing at first, but it's really worth it to learn and stick with. **What problems is Valant solving and how is that benefiting you?** We were really able to use Valant to manage short and long appointments - it's really nice that we can 'double-book' long appointments for new patients, and still book short 15-minute check-ins at the same time without running into errors. ### 8. Easy to use and keep up with daily documentatin **Rating:** 4.5/5.0 stars **Reviewed by:** Vicki D. | Owner/President/Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2019 **What do you like best about Valant?** Work flow and documents that are relevant to psychiatric care **What do you dislike about Valant?** No down time availability to see patient chart Marked decrease of expert customer service after we were up and running **Recommendations to others considering Valant:** Realize during down time you have no patient information **What problems is Valant solving and how is that benefiting you?** All providers are able to maintain documents and find data and patient story easily The patient information and story carry over visit to visit Printing labs mostly good ### 9. Making improvements but still not quite there **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Valant?** Ease of administration (setting up new users, granting access, etc) **What do you dislike about Valant?** Constant software/server issues; crashes, technical glitches, browser incompatibility **Recommendations to others considering Valant:** Make sure they can meet your needs based on size and scale of your agency. They are making improvements to software,however be aware of limitations inbrowser compatibility **What problems is Valant solving and how is that benefiting you?** Having an EHR system that allows for access to reciords, scheduling and billing ### 10. Good with improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Ann G. | PMHNP, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2019 **What do you like best about Valant?** Able to follow previous appts in new note **What do you dislike about Valant?** Too hard to see scanned docs. Like labs or previous provider ingo **What problems is Valant solving and how is that benefiting you?** Hard to say from business prospective ### 11. Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Valant?** I love the organization. Scheduling and opening patient charts is easy and smooth. Applying payments are a breeze as well as looking at charges. **What do you dislike about Valant?** I wish there was an easy way to set a timer on inactive patients for more than 18months. **What problems is Valant solving and how is that benefiting you?** The ability to send text messages and call reminders. We benefit greatly from it. ### 12. On-Boarding Was a Disaster **Rating:** 0.0/5.0 stars **Reviewed by:** Anish R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2018 **What do you like best about Valant?** Staff were friendly, but that is about it. **What do you dislike about Valant?** Terrible communication. Staff did not communicate and were not upfront about how we would bill with the system. **What problems is Valant solving and how is that benefiting you?** Due to the realization midway through on-boarding that Valant would be unable to do our billing, we pulled out and we were refunded. ### 13. ValantMed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2017 **What do you like best about Valant?** The interface is intuitive and definitely more reliable than other products I've used. Records are organized and accessible. **What do you dislike about Valant?** Haven't found any major downsides yet. Quite pleased **Recommendations to others considering Valant:** Evaluate cost-benefits. Even though it's costly for a small practice, I hear, it is significant in problem solving ability. **What problems is Valant solving and how is that benefiting you?** Our company uses ValantMed partially to improve secure methods of communication with pts, which benefits me greatly. ### 14. Valant EHR **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Valant?** Easy to learn and use. Very intuitive and flows well with work processes. **What do you dislike about Valant?** Sometimes can be a little buggy and get kicked out and need to restart **What problems is Valant solving and how is that benefiting you?** EHR for our facility ### 15. Amazing update from our old software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2018 **What do you like best about Valant?** I love how easy it is to organize and get tasks done. I also love that it is easy to search through the DSM and customize each client. **What do you dislike about Valant?** There are a lot of updates but it is brand new so I completely understand **What problems is Valant solving and how is that benefiting you?** Benefits include things like stayingn on top of work and being more efficient writing progress notes. ## Valant Discussions - [Is Valant ONC certified?](https://www.g2.com/discussions/is-valant-onc-certified) - [How much does Valant emr cost?](https://www.g2.com/discussions/how-much-does-valant-emr-cost) - [What is a Valant?](https://www.g2.com/discussions/what-is-a-valant) - [How does Valant work?](https://www.g2.com/discussions/how-does-valant-work) - [View Valant pricing details and edition comparison](https://www.g2.com/products/valant/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-14+15%3A41%3A18+-0500&secure%5Bsession_id%5D=c30211e5-6156-4f42-8962-22b96be918ab&secure%5Btoken%5D=610a4cace6e0d97a1beefb74f3c53a24aed5b5cdc2bfa1b4518b5a2bd695f945&format=llm_user) ## Valant Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Administrative** - Regular Updates - E-Prescribing - Clinical Alerts - E-Prescribing - Electronic Prior Authorization - E-Prescribing **Operations** - Workflow Optimization - Clinical Documentation - EHR Integration - Clinical Documentation - Clinical Communication - Clinical Documentation - Transcription Automation - Clinical Documentation - CDI Training - Clinical Documentation - Clinical Data Exchange - Clinical Documentation - Document Access - Clinical Documentation - Digitization - Clinical Documentation **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Agentic AI - Medical Billing** - Natural Language Interaction **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Operations** - HIPAA Compliant - E-Prescribing - Provider Certification - E-Prescribing - Pharmacy Medication History - E-Prescribing - EPCS - E-Prescribing - Patient Medication History - E-Prescribing **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Generative AI** - AI Text Summarization **Interoperability** - Pharmacy Network - E-Prescribing - EHR Integration - E-Prescribing - Lab Integration - E-Prescribing **Compliance** - HIPAA Compliance - State Regulation Compliance **Agentic AI - EHR** - Autonomous Task Execution ## Top Valant Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (895 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (253 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews)