AN
Verified User in Health, Wellness and Fitness
Guest users or non-business users of the software, not included in G2 scores.
"Experience"
4.5/5
What do you like best about Vagaro?

Pricing was huge factor in deciding which direction to go in. When I called in for assistance, Montey was very helpful, polite and patient with me. The after pay that I will be able to offer my clients is another big plus for our business. We are a small business that takes pride in quality services, and I feel that Vagaro has shown us the same respect. Review collected by and hosted on G2.com.

What do you dislike about Vagaro?

The forms, for consent and intake forms. If these were prefilled so all we had to do was add in our business name and any other information that pertains to our business, this would be a great help as I am not a techy person. Review collected by and hosted on G2.com.

Response from Tresha Bornales of Vagaro

Thank you for sharing your experience! We're so glad to hear that pricing, Afterpay, and our team—especially Montey and Vee—have made a positive impact. We truly appreciate your dedication to learning the system, and we're here every step of the way. We'll also pass along your feedback about the forms—great suggestion!

AN
Verified User in Health, Wellness and Fitness
"I liked it when I was a solo provider, and the transition into adding employees has been seamless"
5/5
What do you like best about Vagaro?

Very user friendly, and the support team is always extremely helpful Review collected by and hosted on G2.com.

What do you dislike about Vagaro?

I dont enjoy that every single feature is an add-on you have to pay for Review collected by and hosted on G2.com.

Response from Neomi Allen of Vagaro

Thanks so much for sharing your experience! We're thrilled to hear that the transition from solo provider to adding employees has been seamless for you, and that you find Vagaro user-friendly with helpful support. We really appreciate your feedback on features and add-ons—it helps us continue improving.

AN
Verified User in Medical Practice
"effective and efficient. dependable customer service."
5/5
What do you like best about Vagaro?

easy scheduling. great customer service when i was having trouble logging into my business account Review collected by and hosted on G2.com.

What do you dislike about Vagaro?

when i couldn't get logged in, it actually locked me out of my account. Review collected by and hosted on G2.com.

Response from Neomi Allen of Vagaro

Thank you for sharing! We’re happy to hear that Vagaro has made scheduling easier and that our support team was able to assist when you had login issues. We also take note of your feedback about account access and continue working to ensure a smooth and reliable experience for all users.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
"easy to use"
3.5/5
What do you like best about Vagaro?

the system is easy to use and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Vagaro?

can not get full booking much and doesn't has much future for choose to get more customer come to book. Review collected by and hosted on G2.com.

Response from Phoebe Vagaro of Vagaro

Thank you so much for your feedback.

We’re glad to hear that you find the system easy to use and understand. We hear your concerns about increasing bookings and attracting more customers, and we completely understand how important that is for your business growth.

We’d love to support you further with strategies and tools that can help boost your visibility and bring in more bookings. As a thankyou, we’d be happy to offer you a complimentary private session with one of our experts. During this session, we can walk you through features designed to help grow your customer base and maximize your bookings.

You can book your General One-on-One session under Training and Membership here:

mysite.vagaro.com/vagarouniversity

Use promo code: COMMUNITY

We’re here to help you succeed and would love the opportunity to work with you more closely!

AN
Verified User in Health, Wellness and Fitness
Guest users or non-business users of the software, not included in G2 scores.
"Have difficulties with customer service"
2.5/5
What do you like best about Vagaro?

its easy to use and create services. also rebooking is easy Review collected by and hosted on G2.com.

What do you dislike about Vagaro?

customer service and having problems getting resolved quickly Review collected by and hosted on G2.com.

Response from Phoebe Vagaro of Vagaro

Thank you for sharing your experience with Vagaro. We’re happy to hear the app has made it easy to create services and re-bookings. We’d love to learn more about your feedback regarding customer service as it helps us understand how we can improve. You can reach out to Support@vagaro.com with the subject line ATTN CX. A member of the team would be more than happy to help.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
"Highly Recommend"
5/5
What do you like best about Vagaro?

Vagaro is a great system that is has a lot of great features that helps support my business. I like how it is including things in the medical field and e script is now available. Very easy to use and very help with marketing and website building as well. Review collected by and hosted on G2.com.

What do you dislike about Vagaro?

Some of the services require monthly fees which should be include in one package depending on what type of business you have. it can become pricy monthly if you wanted to add more features. Review collected by and hosted on G2.com.

Response from Neomi Allen of Vagaro

Thank you for the feedback, we are so glad that Vagaro has been able to support your business with marketing, website development and even E-Prescribe. We appreciate your insight on pricing, and features, and will consider that for future releases and updates!

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
"One stop shop"
4.5/5
What do you like best about Vagaro?

I have found Vagaro very helpful, it is easy to use and i like that it is a one stop shop: payments, gift cards, memberships, schedule and notes. Automations are easy to use! Review collected by and hosted on G2.com.

What do you dislike about Vagaro?

I wish the scheduler was set up a bit different, and was a bit more versatile Review collected by and hosted on G2.com.

Response from Neomi Allen of Vagaro

Thank you for sharing your experience! We’re glad to hear Vagaro has been helpful and that having everything in one place—payments, gift cards, memberships, scheduling, notes, and automations—has made a difference for your business. We appreciate your feedback on the booking process as well and will be sure to pass it along as we continue improving the platform. Thanks for choosing Vagaro!

AN
Verified User in Alternative Medicine
"the experience has been good, it has helped me to expand my knowledge about customer service."
4.5/5
What do you like best about Vagaro?

the calendar, memberships, and packages are very useful. Review collected by and hosted on G2.com.

What do you dislike about Vagaro?

that the session closes by itself and when you open it, it is slow. Review collected by and hosted on G2.com.

Response from Neomi Allen of Vagaro

Thank you so much for sharing your experience! We’re glad to hear Vagaro has helped expand your customer service knowledge and that tools like the calendar, memberships, and packages have been useful for your business. It’s great to know Vagaro is helping you save time when scheduling future appointments.

We also appreciate your feedback regarding the session closing and slower load times—this insight is valuable, and we’ll be sure to pass it along to our team as we continue improving performance. If this happens often, our Support team would be happy to take a closer look and help optimize your experience. Thank you again for taking the time to leave a review!

Verified User in Cosmetics
AC
Verified User in Cosmetics
"vagaro is the best booking software I've used!"
5/5
What do you like best about Vagaro?

I love how its very user friendly and the staff are very reachable! Review collected by and hosted on G2.com.

What do you dislike about Vagaro?

I would say trying to navigate to make memberships the first time was difficult. Review collected by and hosted on G2.com.

Response from Phoebe Vagaro of Vagaro

We appreciate you taking the time to share your experience with us. We’re glad to hear the app helps with organization and provides ease of booking with clients. If you ever find yourself interested in learning about other offerings in addition to memberships, we’d love to offer you a complimentary private session with one of our experts. You can go to mysite.vagaro.com/vagarouniversity to book your session under Training and Membership, using the promo code COMMUNITY. Happy booking!

AN
Verified User in Consumer Services
"Vagaro has been a consistent tool that has allowed me to expand my business and keep consistency"
5/5
What do you like best about Vagaro?

Marketing, Booking, & the Payment methods Review collected by and hosted on G2.com.

What do you dislike about Vagaro?

Lags in processing time and adding products to the checkout screen Review collected by and hosted on G2.com.

Response from Neomi Allen of Vagaro

Thank you for sharing your experience with Vagaro. We’re glad to hear the platform has been a consistent tool in helping you expand your business and maintain consistency.

We also value your honest feedback about the checkout process. Performance and efficiency are incredibly important to us, and feedback like this help us continue improving the experience.

If you haven’t already, we encourage you to connect with Support so we can look into your specific setup and help optimize performance.