Verified User in Real Estate
AR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"So far so good"
4.5/5
What do you like best about Vacation Rent Payment?

Easy and convenient. I do not have any experience with the customer service at this point so cannot speak to their helpfulness etc Review collected by and hosted on G2.com.

What do you dislike about Vacation Rent Payment?

Billing information hard to find when you have an external gateway. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Excellent credit card processing partner"
5/5
What do you like best about Vacation Rent Payment?

We have used VRP for approximately 3 years. Our payments have been handled promptly and professionally with deposits accurate and timely. Our sales rep was very knowledgeable and helpful serving as a good resource during our startup. Review collected by and hosted on G2.com.

What do you dislike about Vacation Rent Payment?

No issues thus far. Support is available when needed and everyone we've spoken to have been knowledgeable, professional and helpful. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"great option"
4.5/5
What do you like best about Vacation Rent Payment?

great communication from team members... easy set up Review collected by and hosted on G2.com.

What do you dislike about Vacation Rent Payment?

fees could be a little lower on international transactions.. but aside from that no cpmplaints Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Good product, terrible customer service"
3/5
What do you like best about Vacation Rent Payment?

Very solid product once it is set up. It allows both credit card and echeck processing options Review collected by and hosted on G2.com.

What do you dislike about Vacation Rent Payment?

HORRIBLE customer service. No phone number to call, impossible to get anyone to call/email back, improper setup of accounts, HORRIBLE customer service! Review collected by and hosted on G2.com.

Response from Anne Davis of Vacation Rent Payment

Hello,

Thank you for making us aware of your experience.

Our Customer Feedback Team would like the opportunity to discuss this with you further.

 

Could you please email us at CustomerFeedback@yapstone.com with your contact details and a member of our Team will be happy to reach out to you.  

Thank you,

Anne

VacationRentPayment

Verified User in Hospitality
UH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Efficient Processing of Vacaation Payments"
5/5
What do you like best about Vacation Rent Payment?

The online access and automated billing process save time. Easy for the end of year tax records. Make rental program streamlined. Review collected by and hosted on G2.com.

What do you dislike about Vacation Rent Payment?

No complaints - quite straightforward. Great access online Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Quick payment disbursement"
4/5
What do you like best about Vacation Rent Payment?

Ease of use and quick disbursements of payments Review collected by and hosted on G2.com.

What do you dislike about Vacation Rent Payment?

Not an easy reconciliation feature with guest infoease of use and quicknpayment Review collected by and hosted on G2.com.