The customer service is outstanding - love working with the staff at YAP and especially since they support Live Rez Review collected by and hosted on G2.com.
There is nothing to dislike - YAP is perfect for our vacation rental industry and they do a great job Review collected by and hosted on G2.com.
Great customer service and accuracy! Every time we call, we always get our questions answered. Friendly staff and easy to use online site. Review collected by and hosted on G2.com.
There is not much I don't like. thank you Review collected by and hosted on G2.com.
The pricing, I have priced out other companies and they all say we are getting a great price. Review collected by and hosted on G2.com.
Trying to get a hold of a representative Review collected by and hosted on G2.com.
The only thing about this company that is the "Best" would be the convenience of having the online access to your account. Review collected by and hosted on G2.com.
Plenty. In fact do not rely on this company to protect he funds you have received from customers. Example: A guest does not show for their vacation time frame, they would like a refund. Company refunds the guest, minus the tax and time. Vacation rent payment refunds them a second time, almost doubling the debit from the company account. You guys do not back up the companies that service you. Your communication is terrible. And your answering service is sad. Review collected by and hosted on G2.com.
Hello,
Thank you for making us aware of your experience. Our Customer Feedback Team would like the opportunity to discuss this with you further.
Could you please email us at CustomerFeedback@yapstone.com with your contact details and a member of our Team will be happy to reach out to you.
Thank you,
Anne
Yapstone
It's fast and very reliable. The customer service is excellent Review collected by and hosted on G2.com.
Sometimes I don't receive the statement of deposit. Review collected by and hosted on G2.com.
We love how easy and stress-free Vacation Rent Payment is. We are able to take payments from our clients quickly and efficiently. Review collected by and hosted on G2.com.
At this point, no complaints! We enjoy using it for our business, and would recommend to others. Review collected by and hosted on G2.com.
The set up was very easy and the representatives have been very helpful Review collected by and hosted on G2.com.
The connection with VRBO is another story. They don't seem to recognize that we are already set up through our own business and it's a lot of hassle to get the VRBO set up to be as easy as the direct set up. Review collected by and hosted on G2.com.
Vacation Rent Payment is very easy to use. Review collected by and hosted on G2.com.
So far, I have found nothing to dislike about Vacation Rent Payment Review collected by and hosted on G2.com.
Payment is made shortly after it is processed. There is no waiting for payment until after guests check out. Review collected by and hosted on G2.com.
The settlement will Summer does not include patient special info so it is hard to reconcile payments coming into my bank account Review collected by and hosted on G2.com.
Everything - my auth.net gateway, virtual terminal, 2.5% cc processing, and virtually free e-checks Review collected by and hosted on G2.com.
I wish the transaction fee would get reversed in th case of a rare refund, Review collected by and hosted on G2.com.