We used UXtweak for Figma prototype testing. We are a local IT company and for our client, we needed to do quick testing of our prototypes. We know UXtweak as it is well known Slovak company. So we tried their prototype testing. It was very easy to use, we liked it imports Figma directly to UXtweak and we have our testing done in a few clicks. We also bought their testers and we were satisfied with the quality od respondents. Also we had some issues with our Figma and their support solve it within 1 hour. Review collected by and hosted on G2.com.

Sometimes it takes time to import Figma prototypes. I guess because of API. Also, the interface of UXtweak should be a little bit more designed. Their site is very modern, but the application can also be redesigned. But it is functional and easy to use. Review collected by and hosted on G2.com.

The analysis included in the results. I needed to only glance at the Paths tab in results where we saw all the confusion our users suffered from, when they tried to find what we thought was obvious. Review collected by and hosted on G2.com.

For my taste it was a bit cumbersome to use from time to time. From what I’ve gathered it is aimed at more complex research than we actually needed. But that’s not really a detriment to be honest. Review collected by and hosted on G2.com.

Uxtweak was suggested to us by our marketing agency. We have a lot of products on our site, and the menu structure is confusing for our customers. So we decided to do Tree testing with our marketing agency with UXtweak. We liked that it is a simple tool, that you can research your own customers. Also perfect as we can make prescreening as we wanted only B2B customers, which are most important for us. Review collected by and hosted on G2.com.

Nothing particularly. Maybe pricing, but as I checked the competition, they are cheaper than other tools. Review collected by and hosted on G2.com.

We were looking for a tool for mobile usability testing of our beta version of the IOS app with a panellist, and sincerely UXtweak is the only solution we could find. So we were happy that someone was able to find the tool for our testing Review collected by and hosted on G2.com.

What we dislike is that setting up a panel needs to be done manually by the support of UXtweak, but we were informed that by the end of the year, we would be able to setup a panel by ourselves. Review collected by and hosted on G2.com.

I was impressed by the customer support I received.

I emailed the company with a question regarding the tools and services offered. I received a response within hours from Peter Demcak. The response was very thorough and helped me learn more about what UXTweak offers. I even got a response to a follow-up email during the weekend, which was an unexpected and pleasant surprise!

I like that you can see demos of each tool, so you get a real view of how the data is presented.

Instead of just reading what the tool can be used for, you can actually interact with the demo and pretend you conducted the study, such as replaying recordings and filtering participants.

The Session Recording tool was easy to set up, even though I’d never done website tracking before. Review collected by and hosted on G2.com.

The toolbar at the side of the dashboard is unclear for a new user like me, who hasn’t yet memorised what each icon means. The icons all look very similar: they are all the same colour, and most of them contain the same shapes (rounded squares), which makes it hard to distinguish between them. It’s difficult to know instinctively which button to click on because they don’t have labels. The name of the tool is not revealed even if you hover over the button. It’s only after you click the button that a pop-up window appears and reveals the name of the tool. It took me a while to learn this because I did not think to click it: my instincts told me that if I clicked the button, it would take me to a different page.

With session recordings, there is some lag between a website visitor and when the visitor is recorded in UXTweak. I discovered this when I was testing my study. Whenever I visited my own website, it would take about 10 minutes for my visit to appear in the analysis section. At first, I thought that the study wasn’t recording data properly, which made me anxious.

It would be even easier to set up if there were some instructions describing how to install the snippet with session recording. Review collected by and hosted on G2.com.

All tools any UX researcher would need to use in one place with a detailed analysis. We needed in depth information on what could be improved regarding the UX of our platform and we finally found it using UXtweak. The tools are rich in functionality, which means it can be non-trivial to grasp at first, but they helped us greatly when we contacted their support. Another thing that surprised us in a good way was the fact that their panel managed to provide us with good responses even when our targeting was rather specific. Review collected by and hosted on G2.com.

When we created our first draft we struggled a bit with finding it on the dashboard, however their support team was at hand and helped us right away. Review collected by and hosted on G2.com.

The fact that their prototype testing shows you the path which respondents navigate by in your prototype and that you can easily compare these paths and see which were taken by how many respondents. Also the upload of our Figma prototype was easy, straightforward and worked without a hitch. We also liked that you can share the results of your study with anyone via a simple link. We used it to communicate with our client and show them the most important points we discovered. Review collected by and hosted on G2.com.

Even though we only use the recordings to retrieve specific information, which the UXtweak provides already, it would be nice to have the recordings as well. Review collected by and hosted on G2.com.

I didn’t get the chance to explore all the options UXtweak provides. I only used their card sorting for my research and I was more than happy with it. Their card sorting and also the option to recruit participants from my website with their widget was a great help as well. Review collected by and hosted on G2.com.

That once you create a card sorting study you can’t change the variant e.g if you create a closed card sort you can’t change it to open. However, after their support told me about the option to export and import the cards and questions, the change to open with the use of study cloning was a good workaround. Review collected by and hosted on G2.com.

The ease of use and the tutorials are beneficial when learning how to utilize tools to benefit the UX research process. Review collected by and hosted on G2.com.

I have not found any but I also do not access all parts of the product. Review collected by and hosted on G2.com.

The depth in which their tools allow you to analyze your concepts, prototypes or even your released web or app. The iOS app testing was what convinced me to choose UXtweak and I was very satisfied with how it works. It was easy enough to test our app even before it hit the App Store, since they allow you to test a TestFlight release as well. I didn’t need to recruit any respondents, since our customers served us well enough for testing, however if I will need to recruit in future I will return to them. Their panel offered very specific targeting, which I haven’t found anywhere else. Review collected by and hosted on G2.com.

So far they don’t provide any skip logic in surveys, however they have assured me that it is one of the features they have on their roadmap for future development. Also the account management may be cumbersome a bit in some cases, but nothing too problematic. Review collected by and hosted on G2.com.