Usability of the pdf output - overall I find the tool easy and intuitive to use. Review collected by and hosted on G2.com.

It's tool is primarily for customer journey mapping/design and not for complete customer journey management. Review collected by and hosted on G2.com.

UXPressia is an excellent too for UX researchers and designers, highly user friendly and interactive. Review collected by and hosted on G2.com.

Really nothing, it is an excellent tool. Review collected by and hosted on G2.com.

I like how easy UXPressia feels for the user and you can add and delete elements instantly. Review collected by and hosted on G2.com.

I think there could be a guide for novice users that explains the process - almost like an expert assistant. Review collected by and hosted on G2.com.

Simple website to navigate through customer journey. Couple fo sample templates help to create the journey view. Free tier without credit card is apprecited for evaluation. Review collected by and hosted on G2.com.

If one has to integrate with other data feeds, it is unclear if such a capability exists and is natively supported or not. Review collected by and hosted on G2.com.

The UI is quite intuitive. I liked both the graphical and textual inputs to create journey maps. Templates are indeed helpful to get started. Glad to see different templates mapped to diffeent verticals Review collected by and hosted on G2.com.

Good to see Azure AD Integration. It was not clear if SSO/SAML support is there in the application. Can the system consume REST based API exposed by any vendor to populate custom data elements in different part of the CJ - was not intuitive. It may exist within the platform and needs some exploration. Review collected by and hosted on G2.com.

There are a lot of predefined templates and options for designers. Review collected by and hosted on G2.com.

Billing plans are pretty expensive, some necessary options are missing Review collected by and hosted on G2.com.

I like the customer journey map templates a lot! Review collected by and hosted on G2.com.

There's nothing specific that I don't like except the subscription fee. I'd wish there was a cheaper option as well. Review collected by and hosted on G2.com.

1. I loved how easy and intuitive is the CMJ flow as Personas.

Before I've struggled to find a tool on the market that would reflect the way I'm creating personas offline. Some of the tools ask to create personas in the survey manner, while it's more natural to iterate the board when all the content blocks presented in the same canva.

2. A also love templates and customizability of the tools.

3. I also loved that you can add your own branding to the project area. Review collected by and hosted on G2.com.

1. Logo and branding could be improved, but the experience is great overall.

2. I've spent some time trying to organize the folders and projects. I was looking for more actions to do with a project (hidden in the 3 dots icon) and each time I'd accidentally delete the project. This flow felt a little clumsy. Review collected by and hosted on G2.com.

We have been using the tool for the last couple of years, when working with our clients. Generally the client love the tool, as it has a very clean interface. Overall, the tool is very intuitive and easy to use and any one can pick it up and use it straight way.

The tools has great features:

1. Templates

Great range of templates that are available to use, we like that it covers a variety of different sectors.

2. Impact assessment

This is a brilliant feature in the tool, it helps bring everything together. It is great that you can create a journey map and link both the personas and impact assessment with the map. This really helps when working with clients, as you walk them through the full journey.

3. Collaboration

Remote collaboration is dream on this tool and would recommend you try this with your clients Review collected by and hosted on G2.com.

While it is a great tool, some of the areas could be improved:

1. It would be great and very helpful if it was integrated with Jira or even confluence

2. The format of the downloads could be improved Review collected by and hosted on G2.com.

UXPressia really changed my life in that it gave me the opportunity to really learn how to do a Customer Journey Map (both in supplying a tool but the knowledge on how to do a CJM).

This is definitely a tool to use in your toolbox to perform all your UX research. Review collected by and hosted on G2.com.

Nothing to dislike yet! I love the fact that I can do a huge amount of my process here!! Review collected by and hosted on G2.com.