The UXPressia platform has been a wonderful, easy to use tool to teach customer journey mapping to a group of undergraduate hospitality management students. In a short 12-week semester, students have time to learn about the concept of CJM and then implement UXPressia into an important final-year project. The support documents mean that they have reference points when I am not available. Review collected by and hosted on G2.com.

I have never had any issues, and it is a significant improvement on the previous platform that I used. Review collected by and hosted on G2.com.

The ability to add storyboards to my journey maps Review collected by and hosted on G2.com.

I really dislike the price and it can be confusing how to use the app. Review collected by and hosted on G2.com.

UXPressia is an easy to work with - yet comprehensive - Customer Journey Mapping and Persona Creation tool. Review collected by and hosted on G2.com.

The CJM and Persona templates review function could be enhanced so to get a better sense of the template before committing to a certain template. Review collected by and hosted on G2.com.

It only takes minutes to set up an account and a journey on UXPressia - it was the easiest journey mapping software I've tried so far. I really appreciate the thought the company has put into the usability of the software. The pre-built templates also help speed the process, and the customizability of the journeys and personas is really excellent. Review collected by and hosted on G2.com.

So far, I've been unable to use any advanced features of the software, and the products are not yet quite on par with some of their competitors, in terms of ability to reduce complexity in adequetely linking journeys and nesting them as needed, assigning and measuring KPIs within the journeys themselves, and there are some inflexibilities around a few other areas which I think they are working on. Review collected by and hosted on G2.com.

Persona, used for creating CJM. I am impressed by its high scalability. There are also many suitable pre-prepared templates. Review collected by and hosted on G2.com.

There is no particular inconvenience; rather, the issue is not being able to fully utilize it. If I had to say, I couldn't find the button to copy when creating a persona. Review collected by and hosted on G2.com.

Super easy to use and collaborate on. Was easy to explore ideas and help push thinking about opportunities Review collected by and hosted on G2.com.

Haven't come across anything yet so can't reference anything here Review collected by and hosted on G2.com.

UI, generates visually appealing journey maps, helpful customer support Review collected by and hosted on G2.com.

Doesn't allow copying attributes from one JM to another, ppt export needs work Review collected by and hosted on G2.com.

I love that there are templates that help any level complete personas, journey maps, etc.

I also love the education and ongoing webinars.

Easy to use.

Looks fantastic. Review collected by and hosted on G2.com.

Most the time I like the templates, and they give the ability to customize a bit. However, there have been a few times it was confusing to go deeper in customization. Review collected by and hosted on G2.com.

I like the way it's laid out so you can really track customer personas effectively. Also is an excellent library of customer personas for any client Review collected by and hosted on G2.com.

The exporting of persona data can become slightly cumbersome Review collected by and hosted on G2.com.

The features offered by the tool just keep getting better and better over time. I love how intuitive and easy to use the tool is! Review collected by and hosted on G2.com.

When managing large journey maps it can become time consuming to make color & font updates across certain sections as mass updates don't apply to everything Review collected by and hosted on G2.com.