I love that I'm able to capture metrics and recordings in one place vs needing to use multiple apps, which makes it much easier to share insights and findings with my stakeholders. Our org has two apps and I'm able to quickly move between both to compare and contrast as needed, which is a huge time saver. My customer support team LOVES being able to easily monitor app version adoptions and identify which users need to be nudged to update to the latest and greatest version. I'm also super grateful that our UXCam rep is also amazingly responsive and proactive, which makes me feel like can explore features without feeling like I'm going to permanently ruin my data or setup somehow. Review collected by and hosted on G2.com.

It can sometimes be difficult to create custom events since it needs to be done on the backend with engineering vs doing it myself, but that's completely understandable given how the data is actually captured. Review collected by and hosted on G2.com.

UXCam was extremely easy to install with our tech stack. After release, it provided valuable insights immediately. They had helpful user metrics visible immediately on the dashboard without manually tracking that information. Great business insights and extremely easy to set up. Review collected by and hosted on G2.com.

They could be a little more transparent with their pricing model, but that is the only complaint I have so far. Review collected by and hosted on G2.com.

It's very important to listen to your users but it's even more important to watch how they actually use the app. The most important features for us are Session Recordings and Reverse Screen Flows. First, we determine where our users drop off and then watch all the sessions that lead to a drop-off. Just by doing that we were able to increase our user satisfaction rate in the Product-Market fit survey up to 368%. Review collected by and hosted on G2.com.

The only downside is the 1-year contract. I would be great to be able to pay monthly. If you're a self-funded startup at the product/market fit stage, it might be expensive for you. Review collected by and hosted on G2.com.

UXCam is an awesome program. I like being able to check customer history to see where an error may have occurred and to better assist them when they call for support. Review collected by and hosted on G2.com.

I understand why names get changed, but it makes it so confusing and hard to match up. I'm glad I can search by Customer ID number, but that feels confusing too, because you have to search for it, you can't just see it in a list. Review collected by and hosted on G2.com.

I like the heatmap and recording the most because I can get some insights regarding what users were doing with ease Review collected by and hosted on G2.com.

1. Many times I found UXcam have a long loading time e.g., when using funnel, users with filters

2. Some properties I want to see are not in the heatmaps menu e.g., experiment ID

3. On heatmaps, I need to remove and select the gestures again and again when changing the screen to see the updated gesture on the next screen. It's not convenient.

4. I encountered a situation where I wanted to filter some gestures on the Session / Users features but it cannot select the particular gestures in the features e.g., I want to see the recording of users who visited home page and did zoom-in action (on a thumbnail banner) so I will be able to know what happened to them, what are they facing that they decide to zoom-in the thumbnail instead of view a larger banner pic Review collected by and hosted on G2.com.

We can easily identify pain points, or room for improvement within our software with the recordings. We can also monitor crashes and rage taps which helps as well. Review collected by and hosted on G2.com.

I wish there was a way to capture a true app crash, the instances where the app forcibly closed. I understand why, but not having that data can be problematic when diagnosing issues. Review collected by and hosted on G2.com.

helped us see our application from a customer's perspective. No longer do product teams spend hours trying to explain issues to developers. Nowadays people just highlight bugs and send the videos to the respective tech teams for resolution Review collected by and hosted on G2.com.

We use tools like hot jar extensively for the website and all of them let us and an infinite number of team members however for some unknown reason Uxcam has decided to limit the number of logins you can have to the portal. This makes no sense and hampers productivity as it ends up with people having to share passwords etc. Come on Uxcam you want more users not less Review collected by and hosted on G2.com.

I believe that the best feature is being able to put together segments. Very valuable to not have to waste time going through all of the filters I want to add over and over again. Review collected by and hosted on G2.com.

There are still some times that the program doesn't load properly or when typing in a search function, it doesn't search properly the first time. Also, the load time is a bit longer than I'd like. Review collected by and hosted on G2.com.

UXCam allows us to get a deeper and closer look at our mobile app users' behavior. We already found some UX issues thanks to the session recording feature. They also provide very good and responsive customer support. Review collected by and hosted on G2.com.

1. Our mobile app is also used while running in the background. UXCam sessions are limited only to when the app is in the foreground, and splits what we consider the same session into separated sessions every time the user moves the app to the background and back to the foreground.

2. Will be great to have it working on our web app as well. Review collected by and hosted on G2.com.

Privacy-safe and efficient screen activity recording Review collected by and hosted on G2.com.

1. Data loss! It kept losing sessions. No amount of support seemed to rectify it.

2. If the data wasn't lost, there could be sometimes huge delays (days) before sessions were uploaded to the server.

3. Not transparent on pricing, even when their free tier is very generous (5000 sessions, 500 recordings -- 5000 if you write a g2 review). First tier above free as a startup is > $3000/year. Review collected by and hosted on G2.com.