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UL

Ulrich L.

Mid-Market (51-1000 emp.)

1/8/2024

"One stop shop for user journey feedback"

4/5

What do you like best about UXCam?

I find it very easy to find and interpret my data as the aggregation is logical. I can see if my users have a hard time navigating in my App. Also I find the UXCam web interface to be a great conversation starter in variuous product meetings. Review collected by and hosted on G2.com.

What do you dislike about UXCam?

I spend to much time extracting monthy reports from the system Review collected by and hosted on G2.com.

DT

Daniel T.

Enterprise (> 1000 emp.)

11/20/2023

"Truly actionable, real time insights, supported by a team that really cares."

5/5

What do you like best about UXCam?

Incredible customer support team, features simplifying technical tagging implementation strategy, real-time insights. Tool functionality generates insights you can take action from, not just 'vanity metrics'. Review collected by and hosted on G2.com.

What do you dislike about UXCam?

Dashboard functionality could be more flexible in allowing users to generate bespoke reports, but still great! Review collected by and hosted on G2.com.

Response from Ikram Benaddi of UXCam

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Hi Daniel! Thank you so much for your review. Our product team is currently working hard on some dashboard improvements, we hope these will add more value to your analysis. :)

HL

Hervé L.

Enterprise (> 1000 emp.)

2/13/2024

"Really nice tool !"

5/5

What do you like best about UXCam?

Having recording sessions really help me to understand precisly where are paint points on my app Review collected by and hosted on G2.com.

What do you dislike about UXCam?

But related to recording sessions, the skip inactivity feature is not working that well Review collected by and hosted on G2.com.

DD

Denise Marie D.

Worker Operations Associate

Enterprise (> 1000 emp.)

11/30/2023

"Easy review of session replay."

5/5

What do you like best about UXCam?

Easy navigation and its features that allow us to check the detailed session replays of users. Review collected by and hosted on G2.com.

What do you dislike about UXCam?

There are some delays in uploading recorded session replays. Review collected by and hosted on G2.com.

WA

Wendy A.

Enterprise (> 1000 emp.)

12/7/2023

"UXCAM has a user-friendly interface and so easy to navigate."

5/5

What do you like best about UXCam?

It helps me tracks data easily that is very essential in my work. Review collected by and hosted on G2.com.

What do you dislike about UXCam?

None so far. It is very easy to use so there's no downside. Review collected by and hosted on G2.com.

VA

Vanessa A.

WOPS Specialist

Enterprise (> 1000 emp.)

11/29/2023

"The app is easy to use"

5/5

What do you like best about UXCam?

easy to use and has a lot of features that is very helpful Review collected by and hosted on G2.com.

What do you dislike about UXCam?

the sessions does not appear real-time, have to wait for a few hours Review collected by and hosted on G2.com.

ZZ

Zoey Z.

Lead Operations, Implementation

Mid-Market (51-1000 emp.)

7/25/2023

"Must Have"

5/5

What do you like best about UXCam?

Can't imagine not having this for mobile. Lots of features, flexibility and great support. Really excellent tool to pair with any other analytics platform you use. Review collected by and hosted on G2.com.

What do you dislike about UXCam?

Wish it was for web app as well, but the tool is great as it is and they are always making it better. The tool won't dissapoint. Review collected by and hosted on G2.com.

What problems is UXCam solving and how is that benefiting you?

Understanding our users with just analtycis is one part of the pie, but the session replay is the other part that is necessary for fully understanding what we need. The heatmaps and flexibility to drill down is amazing and all the other analytics are great. This helps us evaulate using the HEART Method. Review collected by and hosted on G2.com.

Response from Ikram Benaddi of UXCam

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Thank you Zoey for the great review, we really appreciate it! Our product team works very hard to make our tool even better day by day thanks to the feedback from our customers. Great to see you are using the HEART framework!

US

Verified User in Security and Investigations

Enterprise (> 1000 emp.)

11/21/2023

"Useful information and easy to implement"

3.5/5

What do you like best about UXCam?

UXCam is a useful tool for providing valuable metrics. This metric appears immediately in the dashboard without adding additional code. The most important features for us are the recordings of erroneous sessions, in which we can see how certain user errors can be reproduced. Review collected by and hosted on G2.com.

What do you dislike about UXCam?

Sometimes it is difficult to find a specific error session. The service is a bit expensive Review collected by and hosted on G2.com.

SP

Santiago P.

Mid-Market (51-1000 emp.)

4/3/2023

"Streamlining Bug Resolution and Enhancing User Experience"

5/5

What do you like best about UXCam?

Looking for a powerful user experience analysis tool? Look no further than UX CAM. This tool has made a significant impact on our team's efficiency and user experience.

UX CAM's ability to identify and solve bugs that were previously impossible to resolve with Firebase alone has been a game-changer. Our bug resolution time has been reduced by 20-50% since we started using UX CAM, leading to a better product for our users.

Heatmaps and funnel visualization are two features of UX CAM that have helped us identify areas of improvement in our user experience. This tool allows us to see where users are getting stuck or frustrated, and we can quickly take action to improve their experience.

UX CAM's analytics of events have also helped us gain a better understanding of how users interact with our applications. We can use this information to make informed decisions when it comes to product updates and improvements.

Overall, we highly recommend UX CAM to any team looking to streamline their bug resolution process and enhance their user experience. With its powerful features and intuitive user interface, UX CAM is an excellent tool for UX analysis. Review collected by and hosted on G2.com.

What do you dislike about UXCam?

While we've found UXCam to be a valuable tool for improving our user experience, one issue we've encountered is occasional slow loading times for sessions. However, we understand that this can be a normal issue with tools that handle large volumes of data, and we still find UXCam to be an effective solution overall Review collected by and hosted on G2.com.

What problems is UXCam solving and how is that benefiting you?

- Replicating and solving previously unresolved bugs that were difficult to solve with Firebase alone

- Reducing the time it takes to identify and resolve bugs by 20-50%

- Providing heatmaps and funnel visualization to identify areas for

- Improvement in user experience

- Offering analytics of events to gain a better understanding of how users interact with your applications

Overall, these features of UXCam are benefiting our team by helping you streamline your bug resolution process and enhance your user experience. With the ability to quickly identify and solve bugs, our team is able to deliver a better product to our users. The heatmaps and funnel visualization also allow you to pinpoint areas where users may be struggling, which allows you to take quick action to improve their experience.

Finally, the analytics of events give you a better understanding of how users interact with your applications, which helps you make more informed decisions when it comes to product updates and improvements. Review collected by and hosted on G2.com.

MA

Muhammed A.

Digital Analyst

Small-Business (50 or fewer emp.)

11/28/2023

"very helpful in user journey analysis"

4.5/5

What do you like best about UXCam?

Screen recordings and the funnels are ery much helpful. Review collected by and hosted on G2.com.

What do you dislike about UXCam?

sometimes, the recording is not complete. Review collected by and hosted on G2.com.