To see the pp users recording and collect the details of their device Review collected by and hosted on G2.com.

Some time, the recording wont be available Review collected by and hosted on G2.com.

All the informations that I can find about my clients. Review collected by and hosted on G2.com.

In general terms it's easy to to use, but I need a lot of time to improve my dashboards. Review collected by and hosted on G2.com.

Sessions recordings is the absolute best feature of UXCam, being able to watch how users use the app and easily toggle through the events is amazing. Data alone can never give you this information!

In addition, their customer support is brilliant. When I've had issues, they'll reply straight away and take a lot of time to work with me, often sharing screenshots, videos and speaking to product teams. They also take feedback well, and one of the things I requested got implemented in a few weeks. Fab! Review collected by and hosted on G2.com.

Pricing could be better. Whilst the product is amazing, and the sessions are a must have, the monthly pricing is a bit expensive when you compare against analytics tools. Hopefully they introduce more complex tiering that allows you to pick and choose what features you want to pay for. Review collected by and hosted on G2.com.

As an UX designer, the detailed user session recordings provide important insights into customer behavior, identifying areas for improvement in our ecommerce platform. Also, heatmaps offer a quick and visually intuitive way to understand user interaction patterns, allowing us to prioritize enhancements effectively. The ability to segment and analyze user data helps us tailor our strategies to specific customer segments too; Review collected by and hosted on G2.com.

I believe that newcomers may find the UXCam interface a bit daunting sometimes, requiring a period of adjustment to fully understand its features and functionalities. And unfortunately there is no available version for websites which limitates our ux design work by obtaining information only from the app and not from our website as well. Review collected by and hosted on G2.com.

Dashboards provided through the tool. I believe that both the creation of the dashboards and the ease of finding the data are essential for our daily activities, in addition to the excellent support provided by our Account Manager Stefano. Review collected by and hosted on G2.com.

1. At first glance, that is, the first contact with the tool seems to have MANY DATA but it is not so easy to obtain them. It is really necessary to have the help of a manager to assist us.

2. Changing the data to 5 years should be a default setting for all clients.

3. The Retention should be a standard dashboard available to all users. Review collected by and hosted on G2.com.

The ease of initial integration is surprising, generating insights very quickly with little effort. The analysis views are also very versatile, allowing for quick visualization of insights with the potential to transform the customer journey in the products. Review collected by and hosted on G2.com.

The fact that there are so many options ends up causing some difficulty during the first uses of the tool. Review collected by and hosted on G2.com.

I like tracking the sessions and how you don't have to sit through heaps of data. You can skip to when they make movements Review collected by and hosted on G2.com.

It is filled with lots of info. I think it can be simplified down so it's not info overload when you first open it Review collected by and hosted on G2.com.

Best tool to review customer sessions/recordings and events. Really helpful to investigate and resolve any issues on a daily basis. Integration is not so complex along with their amazing support team. Review collected by and hosted on G2.com.

It takes some time get use to it but again not so much Review collected by and hosted on G2.com.

UXCam helps you track complete app funnel very smoothly, and also through it we came to learn some of our app bugs which were not reported earlier. Review collected by and hosted on G2.com.

So far, I haven't really came across any such downside of using UXCam. Review collected by and hosted on G2.com.

1. Pretty straightforward implementation to tag screens and features for analysis

2. No drop on app performance post UXCam integration

3. Interface makes it easy to track user interaction over multiple sessions

4. Rage taps are pretty accurate Review collected by and hosted on G2.com.

1. Sometimes recordings take a while (upto 2-3 days) to upload and reflect on the dashboard

2. At times, recordings are blacked out and no information can be extracted from them (low single digit% of recordings) but I guess that's part and parcel of any session recording tool Review collected by and hosted on G2.com.